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    Category: Bad Behavior

    A Bark As Bad As The Bite

    | France | Bad Behavior, Top

    (It’s a very busy week in our shop. My colleague and I are running to keep up. A customer enters the shop, and we both salute him politely. The customer mumbles something and snaps his fingers at my colleague. She manages to smile at him as she answers:)

    Colleague: “I will be with your shortly, sir. Just a minute, please!”

    (The customer huffs again and turns to me. This time, he doesn’t just snap his fingers, he whistles as you would call a dog before pointing at the ground in front of him. My answer? I bark at him before smiling sweetly.)

    Me: “Sir, if you treat us like dogs, be ready to be answered by b****es. Please leave.”

    (All the other customers applauded when he left!)

    This Customer Is A Train-Wreck

    | Wales, UK | Bad Behavior, Family & Kids, Technology, Tourists/Travel

    (A woman comes in with her daughter.)

    Customer: “Hi, I’d like to collect some pre-booked tickets.”

    Me: “Sure! Have you got the booking reference printout?”

    Customer: “No.”

    Me: “Oh, well, never mind! If you have it written down in another format or maybe saved in your phone, I should still be able to find it.”

    Customer: “No. I don’t have it. The girl who served me last time didn’t ask for it. I just put my card in the machine.”

    Me: “I’m sure you must have misunderstood. We cannot issue tickets without some type of secondary reference. Do you know the postcode associated with the billing address, and could I have your surname?”

    Customer: “I don’t see why I need to give you those details. Look, I just want to print my daughter’s tickets and go back to work. You’re costing me money here.”

    Me: “I’m sorry, but unless you can give me more details such as name, postcode, and destination, I can’t print your tickets. Look—” *swivels computer screen so the customer can see* “—here are the search fields I have for when there is no collection reference number available. Unless I can fill in two of these, I cannot print your tickets.”

    Customer: *turning to daughter* “WHY DIDN’T YOU SAVE THE REFERENCE NUMBER?”

    Customer’s Daughter: “Sorry, mum, you said I shouldn’t waste paper and the ticket people didn’t need it.”

    Customer: “Well, clearly they do. YOU’RE ALL COSTING ME MONEY HERE!”

    Me: “I’m sorry, but one of the terms is that you provide a reference for collection. Could you please let me try and help you with some of your other details?”

    Customer: *snappily* “FINE! It’s [Surname] and [postcode].”

    Me: “I’m sorry; nothing’s come up.” *shifts screen around again so she can see* “See? Could you have used a different postcode?”

    Customer: “No. Look, this really isn’t good enough. Why won’t the destination work on its own?”

    Me: “I’m sorry, but hundreds of people travel every day from [Our Station] to [Major London Station]. I’m just thinking: whose email did you put in? Since it’s quiet in here, I could let you around the back to use one of the staff computers to log in and find me the reference number. I should tell you though, that this is against company policy and that I am doing this at my own risk. I could face disciplinary action.”

    Customer: “It’s [Daughter]’s email. Can she just do it? Can I go? I need to get back to work.”

    Me: “If yours was the payment card, then I am afraid you will need to wait until your daughter has accessed her emails since the reference number is useless without the payment card and vice versa.”

    Customer: “Fine. [Daughter], go in the back with this idiot and see if you can’t find this bleeding reference number between your half-a-brain-cell each.”

    (The daughter nips around to my side of the booth, accesses her email, and within 30 seconds I have the tickets up. The woman inserts her card and collects her tickets, and before she leaves decides to have one more dig at me for how slow I was to get her tickets up on the system.)

    Me: “I’m sorry it took so long to resolve your issue, but perhaps next time you might consider writing the reference number down? You needn’t print it; in fact [Train Company] offers to send a free SMS containing the details to your phone. It would save an awful lot of problems.”

    Customer: “Or, you know, they could just hire competent staff who don’t need reference numbers!” *to Daughter* “Look at all the money you’ve cost me! I’m selling your Xbox when I get home!”

    (She stormed out. Fortunately I haven’t seen her since, although the daughter stopped by on her return journey to thank me for helping her.)

    That Snobby Attitude Isn’t Working For You

    , | Toronto, ON, Canada | Bad Behavior, Crazy Requests, Top

    (I work at a high-end gourmet grocery store as a cashier. Most of our customers are well-off. I work within walking distance from the store. I often cut through the parking lot of another grocery store to cross the street to my place of employment. One day after my shift I am crossing the parking lot of the other grocery store towards home. I DO NOT work at the other store. I hear my name being called and see a snobby lady I recognize as one of my regular customers gesturing for me to come to her. Not wanting to be rude, I walk over to her and to see what she wants.)

    Customer: *snaps her fingers* “Finish loading my groceries into my car!”

    (She then gets into the drivers seat to wait. I stand there stunned for a moment then go to the driver’s side window.)

    Me: *politely* “I am off duty and I do not work actually for this particular grocery store.”

    Customer: *annoyed* “I am not stupid! I know you do not work here but I am a regular customer of your store and you should help me!”

    (I just look at her open mouthed and walk away. She flips out and starts yelling after me.)

    Customer: “Your manager will hear about this!”

    (The next day I am called to the office and my manager told me that the lady called and said I refused to help her pack her car. When I explained to my manager that this happened after my shift and at the grocery store across the street, he called the lady back right in front of me and sternly told her that if she ever harassed one of his employees or made a false complaint again he would ban her from the store. I never saw her face in the store again!)

    Southern Discomfort

    | Washington DC, USA | Bad Behavior, Bizarre, Food & Drink

    (I am giving out samples of hot sauce with tuna salad. An old man with a long grey beard and a thick Southern accent comes up to my table…)

    Me: “Hello, sir, would you like to try some tuna salad with hot sauce?”

    Customer: “Maybe. Can I see the hot sauce bottle?”

    Me: *thinking he wanted to see the ingredients* “All right, sure.” *I hand him the bottle*

    Customer: *carefully shakes the bottle, then tips it upside down to see how much is left*

    Me: “Sir?”

    Customer: “Good girl, you’ve used a lot of it.”

    Me: “Well, I’ve been serving it to a lot of people.”

    Customer: “Yee-hee!”

    (The man unscrews the bottle, then tilts his head back and starts shaking hot sauce into his mouth.)

    Me: “Sir! Sir, I have to ask for that back now!”

    Customer: “Hee-hee. You can’t say you’re Cajun unless you can do that. You need one of those little bottles. I can chug them. Can’t call yourself Southern otherwise. Yee-hee!”

    (The man handed back the bottle and walked off. I sanitized the bottle as thoroughly as possible!)

    The Gay Card Is Double Sided

    | San Diego, CA, USA | Bad Behavior, Bigotry, Top

    (I’m a volunteer at a small convention. Instead of badges, attendees are given blue wristbands. My job is to check for wristbands as people enter the convention. I don’t want to stop the guests, so I just look at their wrists as they pass and only stop them if I can’t see the wristband. Two young women come in holding hands. As usual, I look to see if they have wristbands as they pass.)

    Woman #1: “Excuse me? Didn’t your mother tell you that it’s rude to stare?”

    Me: “What?”

    Woman #2: “So we’re holding hands, big deal! We’re not going to hide our love just to accommodate bigots like you.”

    Me: “I was just checking to see if you have wristbands. Which you do, and now you’re blocking the door, so can you please move?”

    (They both turn pink and hurry away.)

    Related:
    The Race Card Is Double Sided

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