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  • Category: Bad Behavior

    Juggling Orders In Disorder

    | VA, USA | Bad Behavior, Crazy Requests

    (I’m on the phone taking an order for a catered event. A customer approaches the counter. Despite my other coworkers who are mostly unoccupied, the customer seems intent on getting my attention, and the customer on the phone won’t let me get a word in to ask her to hold for a second.)

    Counter Customer: “Excuse me! I need you!”

    Me: *trying to get the attention of another worker* “Someone will help you in a second.” *to the phone* “I’m sorry, could you repeat that last part, ma’am…”

    Counter Customer: “No! I need you to help!”

    Me: *points to phone* “I’m helping another customer right now. Someone will be right over.”

    Counter Customer: “NO! YOU HELP!”

    (At this point, I turn away to take the order on the phone. Suddenly, the customer comes behind the counter, snatches the phone from me and hangs it up.)

    Counter Customer: “You help me NOW!”

    Me: *exasperated* “Please go back around the counter, ma’am. What was it you needed?”

    Counter Customer: “I didn’t get a cup for my drink. ”

    (After sending her on her way, I call the other customer back.)

    Me: “I am so sorry about that we got disconnected, ma’am. How many people are you serving again?”

    Phone Customer: “I think I’m going to take my business elsewhere. It was very rude and unprofessional of you to hang up on a customer. If you didn’t want to take my order, you could have just said!” *click*

    Look Out For The Always Looking, Part 2

    | UT, USA | Bad Behavior, Crazy Requests

    (We close early at 5 on Sundays, which usually throws some customers who assume we are open until our regular time. Most customers get the hint when the lights automatically dim at closing and the music is turned off. Sometimes, however, customers still don’t get the hint. A couple and their young daughter walk in at 4:55 and begin shopping around. By 5:20, they are the only ones left in the store and seem to have no idea that we’re closed. I decide to go up to them to see if they need any help.)

    Me: “Hi, can I help you guys find anything today?”

    Customer: “Nope, we’re finding everything all right, thanks.”

    Me: “Okay, great! Just so you know, we are closing soon, so just let me know if I can help you find anything.”

    Customer: *brushing me away* “Uh-huh, thanks.”

    (About 15 more minutes pass. The store is recovered immaculately and the closing team is literally just waiting for these customers to check out so we can close the last register and go home. I decide to try one more time.)

    Me: “Are you three still doing all right?”

    Customer: “Yeah, we’re doing fine. Just looking around still!”

    Me: “Okay…”

    (At this point, the family begins to head to the dressing room to try clothes on. I’m beginning to get pretty annoyed and impatient, so I turn to my coworker.)

    Me: “[Coworker], what time is it?”

    Coworker: “It’s 5:40.”

    Me: *sighing* “Guess we’re not going home any time soon.”

    Customer: *turns around cheerfully surprised* “Oh! By the way, what time do you guys close?”

    Coworker: “We actually closed at five.”

    Customer: “Oh, silly me! We’ll get going now.”

    (The family ended up using a rewards points coupon which covered pretty much their whole purchase, meaning the store made no money off of them and there was no benefit to having them in the store so late.)

    Some Parenting Choices Can’t Be Made Up

    | Yorkshire, England, UK | Bad Behavior, Family & Kids

    (I am stocking the make-up aisle in a large drug store. A customer is next to me trying on lipstick at the stand I am filling, with her three-year-old son sat on the floor next to her. I see him take the lid off a tube of foundation and raise it to his mouth.)

    Me: “Miss, you might want to stop your kid before he eats that. It won’t be good for him.”

    Customer: “Oh, yeah.”

    (Without looking away from the mirror she is using to try the lipstick, she pats the boy on the head.)

    Customer: “Don’t do that.”

    (The kid ate the foundation while his oblivious mother continued to test the products, and I moved away before I said something I’d regret.)

    Got Him Out Of A Pickle

    | AZ, USA | Awesome Customers, Bad Behavior, Family & Kids, Food & Drink

    (It is nearing the end of my shift and I am busy with cleaning the lobby since I have no customers. A girl’s volleyball team from one of the local schools enters and I wait on them. When they sit at their tables, they begin getting quite loud and obnoxious, deliberately spilling their meals everywhere, and some even throwing pickles at the window and seeing if they could really race them as they slid down, like in the movie ‘Billy Madison.’ While they are getting ready to leave, I am getting the mop bucket and such ready to clean up the mess straight away. The coach of the volleyball team stops me.)

    Coach: “Give me those.”

    Me: “Oh, no, sir. It’s quite all right. This is just part of my job.”

    Coach: “I understand that, but my girls were very irresponsible tonight. I need to teach them this kind of behavior is not acceptable.”

    (In a surprised daze, I give all my cleaning supplies over to the man and he gathers up all the girls.)

    Coach: *to his team* “You think this kind of behavior is funny? That you can just come in here, make complete fools of yourself, trash the place up, and just leave? I expected better from all of you. I hope you all have as much fun doing this young man’s job for him as you had making this mess.”

    (The coach forced his entire team to clean up the mess, from sweeping to mopping to cleaning off the windows, until the entire lobby was clean. The entire time he watched with a look of disappointment. I applauded the man for taking amazing action with teaching a lesson above and beyond a spot.)

    Fairness Is Limited

    | Sydney, NSW, Australia | Bad Behavior, Extra Stupid, Tourists/Travel

    (Customers have the option of buying a single-ride coupon or an unlimited rides ticket. It’s a particularly busy day, and the queue line on my ride is over 45 minutes long. The ride has just finished and most people are exiting, except for two customers.)

    Me: “Hey, gentlemen, the exit is out that way, when you’re ready.”

    Customer #1: “We’re staying on for another go.”

    Me: “I’m sorry, but you will have to line up again to ride, especially since it’s so busy.”

    Customer #2: “But we have these.” *shows me his unlimited rides ticket* “See, unlimited.”

    Me: “Yes, you can go on multiple rides in the park, but you still have to line up every time. It’s only fair.”

    Customer #2: “But we have these!”

    Me: “As do most of the people in this queue, sir.”

    (On cue, most of the guests in the queue started waving their tickets at the pair. They finally left.)

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