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    Category: Bad Behavior

    He Already Has Enough Issues

    | AB, Canada | At The Checkout, Bad Behavior, Spouses & Partners

    (One of my co-workers is checking out a couple.)

    Cashier: “Alright, so your total is [total].”

    (The wife starts paying with debit. Her husband is scanning our magazines at the side of the till.)

    Husband: *to the cashier* “Excuse me, miss? Can I get a magazine?”

    Cashier: “Oh, sure, I don’t see why not. We can do it as a separate transaction if you’d like?”

    Husband: “Oh? I have to buy them?”

    Cashier: *laughs* “Yes, sir. You would have to buy it.”

    Husband: “Oh… well then, never mind.” *turns to his wife* “This b**** won’t give me a magazine!”

    Wife: “Shut up; you’re being an a**!”

    (The two customers leave and the cashier turns to me.)

    Cashier: “I really hope he was drunk. If not, then what just happened?”

    Not A Turf Decision

    | NE, USA | Bad Behavior

    Caller: “Why did you send me a contract?”

    Me: “Excuse me?”

    Caller: “You sent me a lawn contract. For my lawn.”

    Me: “Yes, sir?”

    Caller: “Why?”

    Me: “We send a prospective contract to anyone whose info we have in our system.”

    Caller: “I didn’t ask for it.”

    Me: “I’m sorry, sir, but—”

    Caller: “Why did you send this to me?”

    Me: “Well, as I said—”

    Caller: “How do you know how much grass I have?”

    Me: “You see we keep—”

    Caller: “Why did you send this to me?! I didn’t ask for this!”

    Me: “Um, actually, looking at your info, sir, we did your yard two years ago.”

    Caller: *silent*

    Me: “Mr. [Name]?”

    Caller: “Tell me more about this ‘Deluxe Program’ you have here…”

    Shaming Special On The Pre-Wedding Aisle

    | NY, USA | Bad Behavior, Family & Kids

    (I am in a grocery store with my two-year-old nephew. I am 22, and wearing my engagement ring.)

    Other Customer: “Hey, you!”

    Me: “Me?”

    Other Customer: “Yeah, you. You should be ashamed of yourself.”

    Me: “What?”

    Other Customer: “It’s bad enough that teenagers like you seem to think you can just sleep with people. Then you have kids and try to act like you could raise them!”

    Me: He’s—”

    Other Customer: “It’s things like this that show me that you have absolutely no respect for this country! The entire country is going down the tubes. It’s appalling to think that you would ever even consider having a child outside of wedlock.”

    (An employee comes into the aisle to stock things, but overhearing the other customer’s comments speaks up in my defense.)

    Employee: “Hey, are you going to even let her talk? She doesn’t have to, but I think she’s entitled to respond to the things you’re saying.”

    Other Customer: “You keep out of this. There is nothing she can say to make it any better.”

    Me: “Actually, there is. One, this is my nephew. Two, I’m 22, which means if he were my child, I would have been twenty when he was born. Third, his parents are married and have been since before he was even conceived. Fourth, before you start flying off about unmarried people, you may want to check their ring hand.” *I hold up my hand* “I’m engaged, but you couldn’t know I wasn’t married. Fifth, even if I was 17, and this was my child, and I wasn’t married, why would it be any of your business?”

    (The customer doesn’t say anything, and slowly walks away. I turn to the employee.)

    Me: “Thanks.”

    Employee: “No problem. That actually turned out as well as it possibly could have. I was mostly saying it so you could just say, ‘None of your business’. It’s even better that none of the things that she was accusing you of were true.”

    She Let It Get To Her Head

    | Columbus, OH, USA | Bad Behavior, Crazy Requests

    (A customer comes to the counter with an expensive hair treatment.)

    Customer: “Excuse me, this appears to be used. Do you have any others?”

    Me: “I’m sorry, ma’am. We just finished putting our stock away. If that was the last one on the shelf, then it’s the last one we have.”

    Customer: “Well, I suppose I’ll get it anyway. I’ve never tried it before, but I pumped some out and it does feel very nice.”

    Me: “Ma’am, were you the one that opened and used it?”

    Customer: “Yes, but I had to see what it was like before I spent all this money on it! Now, are you sure there aren’t any more in the back? I really don’t want to buy something that’s been used!”

    A Dogged Request, Part 2

    | OH, USA | At The Checkout, Bad Behavior, Pets & Animals

    (I am a cashier at a pet store that has a grooming salon. The customer is a very snotty woman who has a ticket from the groomers to ring up.)

    Customer: “I have a complaint about the service!”

    Me: “I’m sorry to hear that. I can get a manager for you to speak to.”

    Customer: “I don’t want to speak to a manager.”

    Me: “Well, maybe I can help you. What seems to be the problem?”

    Customer: “I got this grooming and styling service for my Pomeranian, and the groomers asked if I’d like bows in her hair!”

    Me: “Okay. I’m not understanding what the problem is.”

    Customer: “I told them that would be alright. So I just got my dog back, and they did it all wrong. I don’t like the color of the ribbons they used. They’re ugly.”

    Me: “They used a different color than what you specified? Did you ask them to use different ones?”

    Customer: “No, I didn’t ask for any other color. I just don’t like them.”

    Me: “Oh, well I’m sorry about that. I hope you have a nice day.” *continues to ring her up*

    Customer: “Wait a minute, aren’t you going to do something?”

    Me: “Well, if you don’t like the color, I’m sure the groomer will be happy to let you pick out different ribbons.”

    Customer: “I don’t want to.”

    Me: “If they’re that ugly you could always just remove them.”

    Customer: “I don’t want to do that. I want you to do something about it.”

    Me: “Ma’am, I’m just the cashier. The employees in the salon would be able to help you.”

    Customer: “I don’t want to talk to them. They are the ones who messed up. Why can’t you do something?”

    Me: “I’m just a lowly cashier. A manager might be able to arrange a solution for you.”

    Customer: “I already told you, I don’t want to talk to a manager!”

    (The line is getting backed up, and other customers are grumbling.)

    Me: “I don’t know what you expect me to do to help you. I’ve offered solutions. You don’t want the issue to be corrected. You don’t want to talk to anyone in the correct department. You just want me to do ‘something’. Why are you complaining to the cashier but refuse to talk to anyone else?”

    Customer: “Well… I don’t think I should have to pay for this! I think I should at least get a discount!”

    Me: “I see, so you’re complaining to me because I’m running the register, and you don’t want the problem corrected because you want something for nothing. Sorry, but you’ve received an $80 grooming, styling and nail cutting service. The ribbons are complimentary and not included. You already got them for free.”

    Customer: *flustered* “I… how dare you try to accuse a paying customer? This is slander! You should be fired for speaking to me that way! I want to speak to your manager!”

    (Just then, another customer in line behind her speaks up.)

    Customer In Line: “No, you didn’t want to speak to a manager, remember?! Why don’t you let actual paying customers, who aren’t trying to rip this place off, buy our stuff and go home?”

    Customer: “Are you going to let him verbally attack me like that? I demand you do something!”

    Me: “Okay, that’s it! I’m calling the manager…”

    (When the manager comes out and listens to her story, the other customer makes sure he hears my side. The manager asks one of the groomers if the woman had complained or asked for different ribbons. According to the groomer, the customer had told them everything was fine and the dog looked great. In the end, the customer is escorted aside to pay like a delinquent, while hanging her head in humiliation the whole time.)

    Related:
    A Dogged Request

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