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    Category: Bad Behavior

    Pre-pay Or The Highway

    | Independence, MO, USA | At The Checkout, Awesome Customers, Bad Behavior, Wild & Unruly

    (I have just sold a prepaid cell phone to a customer.)

    Me: “Okay, sir. Your payment has gone through, and your next payment is due in 90 days.”

    Customer: “What? You’ve got to be kidding me! You mean I have to pay every 90 days or they shut me off?”

    Me: “Yes, sir. That’s how the prepaid plan works. You have to put at least $20.00 on your account every 90 days to keep your service on.”

    Customer: “In that case I don’t want it anymore! You take the phone and just give me my money back! I’ve had this phone for years and never had to do this!”

    Me: “I am sorry, sir, but we just accept payments for the parent company. Once the payment is sent, you have to talk to them to try and get a refund. There is nothing I can do for you.”

    (This goes on for about ten minutes, just going in circles with him. By this time I have five new customers in the store. Two of the new customers are a pair of very large Samoan brothers who happen to be regulars. Just then, the customer throws his cell phone at me.)

    Customer: “You take this d*** thing back! I don’t want it anymore!”

    Me: “I’m sorry, sir, but I cannot keep your phone. It’s yours and you need to take it with you.”

    Customer: “You are s***! Your store is s***! This phone is s***! I will bury you! I will sue you all until all of you don’t even have a cardboard box to live in! I will hunt down your family’s and make you all pay! And f*** this d*** phone!”

    (He throws his phone onto the floor, shattering it into pieces.)

    Customer: “I’m going to wait outside until your shift is over, and you’ll get what’s coming to you!”

    (As he says all this, he hasn’t noticed the Samoan brothers who have been behind him in the back of the store. One of the brothers finally walks up and taps the irate customer on the shoulder.)

    Samoan #1: “Hey little man, I think it’s time to go.”

    Customer: “Who the h*** do you think you are talking—”

    (He turns as he’s talking to see the brothers, who are about two feet taller and three feet wider than he is. He turns the palest color I have ever seen a human being become.)

    Samoan #2: “As my bro said, time to go!”

    Customer: “But they are trying to rip me off! Trying to rob me! This is all BS! I am not going anywhere!”

    Samoan #1: “You walk out, or we toss you out. Your choice.”

    Customer: “I won’t leave until this p**** gives me my money!”

    (They each grab an arm, lift him three feet off the ground, and toss him backwards out of the doors. The rest of the customers then begin to clap and cheer for them. I make sure that anytime they come in after that, they get the full employee discount on everything they bought.)

    Throwing A Fit

    | WI, USA | Bad Behavior, Bizarre, Food & Drink, Wild & Unruly

    (At our sub shop, when the customer orders a sub, it reaches the person who is wrapping it up. They wrap it up and then throw it back to the cashier or the customer. Usually, this is met with ‘ooh’s’ and ‘aww’s’.)

    Me: “Hello, and welcome to [subshop]. What can we get for you today?”

    Customer: “Yeah… can I get a one, a five, and a ten?”

    Me: “Sure. Will there be anything else today? Chips? Drinks?”

    Customer: “Nope.”

    (The first sub is made. The wrapper catches the attention of the customer, and asks if he’s willing to catch. The customer nods and catches the sub. At this point, I have him rung up.)

    Me: “That’ll be $13.05.”

    (The customer hands me his credit card. The second sub is done, and the wrapper throws it. The customer catches it and nods his thanks.)

    Me: “Okay. You’re all set! The last sub will be with you in a sec.”

    Wrapper: “Ready?”

    Customer: “Throw the sub at me again, and I’ll shove it up your a**.”

    (Shocked, we say nothing and pass the sub up the line to him. He takes it and leaves with his other subs without another word.)

    He Is Tea Total

    | England, UK | Bad Behavior, Food & Drink

    (I work in a deluxe cinema, where we provide waiting service in the screen. The trailers are on, and it’s quite loud. I’m serving an elderly couple.)

    Me: “And what would you like to drink, sir?”

    Husband: “Tea!”

    Me: “Is that English breakfast?”

    Husband: “No! Tea!”

    Me: “Yes, but is that the normal English tea?”

    Husband: *sighs heavily* “No! Tea!”

    Wife: “He’s asking what kind of tea you want, you tit!”

    License To Bill

    | Wisconsin Dells, WI, USA | At The Checkout, Bad Behavior, Extra Stupid

    (I work in the arcade at luxurious resort. Resort guests can use their room key to get a game card to play the arcade games.)

    Customer: “Hi, can I get three cards with $50 on each for my family? And here’s my room key; charge it to the room!”

    Me: “Sure, I’ll get that for you right away!”

    (I give them the cards and the family walks away excited, when five minutes later…)

    Customer: “What the h*** is this!? This d*** card isn’t working; I didn’t pay all this money for a card that doesn’t work!”

    (She rants for a few more minutes and then throws the card at my face. I pick it up to show it to her.)

    Me: “Ma’am, this is your driver’s license, not the game card.”

    Customer: *turns really red, takes the card, and walks away sheepishly*

    There’s Snow Milk At The Back

    | Clifton, NJ, USA | Awesome Customers, Bad Behavior

    (It is the day after a snowstorm which had dropped a significant amount of snow on the ground and the store is jumping with people. Even though I’m not feeling well and am in the middle of an eight hour shift on the registers, I manage to be courteous with the customers. A customer proceeds to cut in line and demands.)

    Customer: “Where the f*** is the milk?”

    Me: “It’s usually in the cases at the back of the store, but we are out of milk right now.”

    Customer: “What the h*** kind of store is this that you don’t have milk?”

    Me: “Sir, the delivery didn’t come yet.”

    Customer: “Why the f*** not?”

    (Before I can respond to this, the female customer I have been ringing up answers.)

    Female Customer: “Look out the window. See all that white stuff? It’s called snow. The Governor called a state of emergency. The roads have been slippery and some have even been closed. That’s why they don’t have any milk. Maybe you should go out to a farm and get your milk there and stop swearing at this poor girl.”

    (The rude customer proceeds to leave, swearing the whole time.)

    Me: “Thank you, ma’am. You said exactly what I was thinking but couldn’t say or I’d lose my job.”

    Female Customer: “Don’t mention it. He really needs an attitude adjustment. By the way, you sound sick…”

    Me: “Oh, it’s just a cold. I’ve been using this bottle of hand sanitizer between orders.”

    Female Customer: “Okay, feel better!”

    (She takes her change and purchases, and leaves. However, she returns a few minutes later with a cup of tea from the Chinese restaurant next door!)

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