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    Category: Bad Behavior

    Adjourning A Returning

    | NY, USA | Bad Behavior, Crazy Requests, Home Improvement

    (I manage a furniture store. A regular customer is the wife of the owner of several car dealerships in our area. Over the years she has made many purchases, always custom orders from the factory, and not once had accepted the original piece. Sometimes chairs have been reordered multiple times before she would find one she found acceptable. I see her working with one of our designers. After the sale was written, I cringe when I see she has ordered a recliner in the most expensive leather we carry. I decide to develop a plan, as we would never be able to sell this chair if she returned it. On the day of delivery, I approach the drivers.)

    Me: “Bring the chair to the showroom, please.”

    Driver: “But we have this down for delivery.”

    Me: “Please, just bring it in. You’ll see.”

    (The drivers bring it in, and I take a hammer and smash the frame of the swivel base. I then hand the drivers a new swivel base.)

    Me: “Please deliver the chair with the smashed base.”

    (Of course, on delivery, the customer saw the damage and insisted on a new chair. My drivers took the chair to their truck, replaced the damaged base and brought the same chair back into the house. She accepted the chair. That was the first (of many) custom orders she never returned!)

    Of Percents And No Sense

    | Canada | At The Checkout, Bad Behavior, Extra Stupid, Money

    (Our customer service areas double as our cashes, so it’s common to ring in one customer only to walk with the next customer to go pick out jeans or other items. One day an older woman comes to my station and looks disappointed.)

    Me: *holding her items* “Hello there, ma’am. Did you find everything you were looking for today?”

    Customer: “No. I wanted to find a coat for my husband but none of the styles here are right for him. He wants a fall jacket not a winter one.”

    Me: “Oh, I see. You’re right, all the jackets that we have out now are made more for winter since it’s October and everyone is looking for winter clothes. But if you’d like, before I ring these in, you can look over at [New Clothing Brand] and see if they have anything? They feature more high-end looks and I’m pretty sure there are some lighter jackets mixed in there.”

    Customer: “Hmm…”

    Me: “Most of the items of that brand are on sale for 30% off right now. I’m not sure if the jackets are on sale but if you want you can see if there’s one you like and I can see if there are any discounts on it?”

    Customer: “Oh, okay. Thank you! I’ll go have a look, thank you.”

    (The customer goes over to the section I mention and looks around; a few moments later she comes back with a light jacket.)

    Me: “Oh, it looks like you found one.”

    Customer: “I did. It’s almost exactly what he wants. Thank you for mentioning it.”

    (I take the coat to scan the barcode and notice the sticker on the tag. The sticker is our way of showing clearance items which have been marked down 40%.)

    Me: “It looks like you found one of the clearance jackets, because it’s already been reduced 40%, I can’t take 30% off of it, but 40% is still better than 30%.”

    Customer: “But you said everything was 30% off?”

    Me: “I’m sorry. I mentioned that most things were 30% off, but your jacket is already 40% off, so it’s a better deal.”

    Customer: “Well, now, that’s not what you told me. You said it would be 30% off!”

    (The customer continues to argue this back and forth for a while, with me offering to look for one that wasn’t clearance (but more expensive), but the customer refuses and leaves the coat behind. I go on my break soon after, feeling bummed that I wasn’t able to find the woman a gift for her husband. When I come back my coworker pulls me aside.)

    Coworker: “Your lady came back.”

    Me: “The one who wanted the coat? Why?”

    Coworker: “She came and demanded that she get the discount. She said that the signs said 30% off so she was getting it discounted.”

    Me: “But it says ‘unless already reduced…’ and it was already 40% off.”

    Coworker: “I know, but she put up such a fuss that the manager gave it to her. Then she said the manager was a big baby!”

    Me: “So she got a high-end coat for 70% off?”

    Coworker: “Yup.”

    Me: “… Only six more hours to go.”

    Stay Barred Or Behind Bars

    | AB, Canada | Bad Behavior, Extra Stupid

    (I work at a well known coffee shop as a barista. This particular customer was a regular before he was banned from our location because he would often host religious, awkward rants with random customers in line. Management has informed us to call the police anytime he enters the cafe now. The banned customer enters the cafe, and instead of entering a line for the cash register, he approaches me on bar.)

    Me: “You know you can’t be in here, [Banned Customer].”

    (My supervisor spots him and right away grabs the phone and heads into the employees only room.)

    Banned Customer: “Can I just get a drink before the cops get here? I’ll leave right after.”

    Me: I don’t think you understand the whole ‘you’re not allowed in here’ part.”

    (The banned customer cast me a spiteful eye glare and defeatedly walked out, but not before taking a shaker of nutmeg off of the condiment bar. He still comes in.)

    Sodium And So Dum

    | FL, USA | Bad Behavior, Extra Stupid, Health & Body

    Customer: “I’d like a half-pound of the [Cheap Brand] low-sodium ham, please!”

    Me: “I’m sorry. We don’t have [Cheap Brand] low-sodium ham. We do have the [Premium Brand] low-sodium ham, though.”

    Customer: “No, you do have the [Cheap Brand] kind. It’s right there.”

    (She points to the Cheap Brand boiled ham, which is the lowest quality meat we sell, and is loaded with salt and fat.)

    Me: “Ma’am, I’m afraid that ham isn’t low-sodium. Actually, that’s the highest-sodium ham we have.”

    Customer: “WHAT?! I’ve been eating that ham for three months because I thought it was healthy! My doctor said my blood pressure was dangerously high!”

    Me: “Um… that’s not good. Did one of the employees here tell you that ham was low-sodium?”

    Customer: “No! I just assumed it was!”

    Me: “I’m sorry, but you probably should have asked someone here about that.”

    Customer: “SHUT UP! IF I HAVE A HEART ATTACK IT’S YOUR FAULT!”

    Obsessions With Possessions

    | Houston, TX, USA | Bad Behavior, Extra Stupid

    (We don’t have associates permanently supervising the fitting rooms, so they’re left unattended for periods of time while the fitting room associate cleans out the other ones. I enter an open fitting room to find an entire outfit of clothes that we do not sell. My first instinct was that someone had changed into our clothes in the fitting room and stolen them, leaving theirs behind. I then look over to see a phone and a purse left in the fitting room, and take the items to a manager to report the incident and laugh at the supposed thief’s stupidity. Just then, an angry looking woman comes up to the counter.)

    Customer: “Those are my things!”

    Me: “Oh! You left them in the fitting room.”

    Customer: *angrily* “Well, I wasn’t finished…”

    Me: “I’m sorry ma’am. You left your things in an open, unsupervised fitting room. You’re lucky I found them. If another customer had walked in there they could have just grabbed them at walked right out.”

    Customer: “But I wasn’t finished!”

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