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    Category: Bad Behavior

    Stop Trucking Swearing

    | North Las Vegas, NV, USA | Bad Behavior, Wild & Unruly

    (I am working as a desk worker for a vehicle impound company. I have a male coworker who stays in the office to keep me safe and to actually go and get the cars, so that I stay safely behind the wall.)

    Me: “Hi there. Can I help you?”

    Customer: *angrily* “Yeah, I’m here to get my truck you stole.”

    Me: “Alright, I just need the vehicle information. VIN number, make, model, and color.”

    Customer: “Yeah, it’s [VIN number].”

    Me: “Alright, here it is.”

    (I print out the statement of charges and take them to the window.)

    Me: “So, here’s a breakdown of your charges: your total is [price], and I’ll need to see proof of ownership and a photo ID.”

    Customer: “WHAT?! I’m not paying that! This is bulls***! You guys f***ing stole my truck, and you expect me to pay to get it back?!”

    Me: “Sir, I must ask you to refrain from swearing at me. It says here your car was towed because your registration expired over a year ago. I’m sorry, but I can’t release your vehicle to you without this fee.”

    Customer: “F*** you! How the f*** do you expect people to afford this s***?!”

    Me: “Sir, please calm down. If you can’t afford it today, I have to inform you that it’ll continue to go up by [cost] every day until you can.”

    (At this point, he lunges through the iron bars and grabs my wrist. My male coworker jumps up, but I manage to pull away. The man takes off out of the office. My coworker watches him out of the window.)

    Coworker: “If he comes back, stand back a little. He does that again, just duck.”

    (Sure enough, the customer comes back about an hour later. He seems calmer, but my coworker still stands up and grabs one of the many baseball bats he keeps throughout the office building. He stands off to the left of the window, out of sight of the man.)

    Customer: “Alright, how f***ing much is it again?”

    Me: “Sir, please refrain from swearing. Here’s your price breakdown.”

    (I hand him the statement and he looks over it, getting more agitated.)

    Customer: “What the f*** does all this s*** mean? You motherf***ers are trying to rob me blind! No one could afford this! You’re all a bunch of f***ing* thieves!”

    (At this point, he reaches through the bars again, almost touching his face to the bars. I jump back, and my coworker swings the titanium bat, smacking against the bars and making a horrendous ringing sound.)

    Coworker: “You get out—now! Or next time, it’ll be your head!”

    Customer: *reeling* “Oh yeah, tough guy?! Come on out here and say that!”

    (My coworker heads for the door separating the office from the customer area. As he opens it, the customer sees my coworker, all 6’1″, 250 lbs of pure muscle that he is, and takes off out the door, into the car with whoever was driving him, and they peel out of the parking lot. As far as I know, he never came back for his truck.)

    Not Quite Marrying A Prints

    | Sacramento, CA, USA | Bad Behavior, Crazy Requests, Top

    (In our copy center, we regularly help brides with their DIY invitation kits. A man comes up to the counter, roughly half an hour before the store closes for the night.)

    Customer: “I need these place cards printed, and I want to wait while you do it.”

    (My coworker and I review the order, and we realize that the entire job would take several hours to complete exactly to their specifications.)

    Coworker: “Unfortunately, sir, this order would take hours to complete. I can get started on it tonight, but we close in 30 minutes, and we’d have to continue working on it tomorrow morning.”

    Customer: “What!? But it’s for my wedding!”

    Coworker: “Well, when’s your wedding? I’m pretty sure we could work something out.”

    Customer: “You don’t understand! It’s tomorrow morning! I need these done now!”

    (My coworker and I, both women, stare at the man for several seconds in shock and then continue.)

    Coworker: “Okay, well in that case we have two options. We can do [option 1], which but won’t look as nice but will be done faster, or [option 2], which will look more formal, but will take a little longer. Worst case scenario, I’m pretty sure we can have this done in time.”

    (The customer is now irate as well as in a panic. The time my coworker had told him the order would be completed was only a couple of hours before his wedding. He starts to launch into a tirade about incompetent employees when my coworker interrupts.)

    Coworker: “Sir, if I was your soon-to-be-wife, and I found out that you had waited until just now to have this order printed out, I would be furious. We just gave you two options to get this stuff done so she never has to know you procrastinated so badly. You can choose one of them, or you can try finding someone else to print these for you; and good luck doing that at this time of night.”

    Me: “How long have you had to print these, anyway? Weeks? Months?”

    (The customer snapped his mouth shut, chose one of the options we’d outlined, and stormed out of the store. When he came back the next morning, he was visibly stressed but showered us with thanks for saving his hide on the order.)

    Failing To Register

    | Bowie, MD, USA | At The Checkout, Awesome Customers, Bad Behavior, Theme Of The Month, Top

    (It’s early morning and we have just two people working, one person to take money, the other to get the order. This is how we are trained to work, and we function quickly and efficiently this way. A regular customer has begun complaining about the way we run the bakery every day she comes in, and has tried several times to cut in line. On this day, she cuts in front of another customer I’m serving to complain yet again.)

    Me: “I’m sorry, ma’am, but she is ordering with me right now. It’ll be just a moment.”

    Regular: *steps off in a huff* “Why are two people helping one customer? You need to open another register.”

    (After the other customer is done, the regular rushes to my register again.)

    Me: “Good morning.”

    Regular: “Why do you need two people to help one person? It’s bad business!”

    Me: “I’m sorry, ma’am. What would you like today?”

    Regular: *gives her order* “You people have become so slow! You used to be good, but recently you’ve been giving really terrible service.”

    (I want to explain that this is the slowest month of the year, and the management has cut the amount of staff in half to accommodate for the lack of business and ease up on labor costs, but I don’t want to start an argument.)

    Me: *repeats her order* “Would you like anything else today, ma’am?”

    Regular: “No. You need to have more registers open, it’s bad business!”

    Me: “That’ll be [price]; for here or to go?”

    (She gives me the money as she continues to rant about how slow we’ve gotten and then turns away in a huff. Meanwhile, there’s another regular, a city police officer, who is sitting at the table immediately next to my register. She stands up and watches the regular stomp away.)

    Officer: “Somebody woke up on the wrong side of the bed this morning.”

    Me: *whispering* “She’s like that every day!”

    Officer: “Really?”

    (I turn and discover that the first regular has flagged down my manager, and is continuing her rant loudly.)

    Me: *still whispering* “Oh, great, now she’s harassing him.”

    Officer: *loudly and in the regular’s direction* “There is nothing wrong with how these young ladies run this business! Leave them alone! If you have a problem with them or this establishment, you can go somewhere else!”

    (All I could do was stare as the regular leaves with her food as quickly as possible; I haven’t seen her since!)

    This Customer Is Alright

    | Lexington, KY, USA | At The Checkout, Awesome Customers, Bad Behavior

    (Note: I am the shift supervisor. We’re very busy, and I’m on my way to help a customer find something when one of my coworkers stops me.)

    Coworker: “[My name], how long can we hold things for customers?”

    Me: “We can probably hold that until the end of the day tomorrow.”

    Customer #1: “I need you to hold this until Monday.” (Note: it’s currently Friday.)

    Me: “I’m sorry, ma’am, but I can’t do that. Store policy is that we can only hold things until the end of business on the same day, so I’m already bending the rules by holding it for an extra day.”

    Customer #1: “But I need you to hold it until Monday! You’re having a big sale starting Monday, and I want this at the sale price!”

    Me: “Again, I’m very sorry, ma’am, but I simply can’t hold it that long.”

    Customer #1: “That’s terrible! You should hold it for me!”

    Me: “I’m sorry, I really can’t. Excuse me, please; I need to go help this woman who has been patiently waiting for me.” *to Customer #2* “What can I help you with?”

    (As Customer #2 and I start walking away, she speaks to me.)

    Customer #2: “Man, what a b**** that woman was!”

    Me: *stifling a laugh* “I would never say that.”

    Customer #2: “Well, I’m another customer, so I can say it!”

    Full Of Holiday Sneer

    | Washington, DC, USA | At The Checkout, Awesome Customers, Bad Behavior, Food & Drink, Money, Theme Of The Month

    (I am a customer at a convenience store buying coffee. Since the holidays are very near, I want to do something nice. There is an older gentleman behind me, about 65 years old, with two cups of coffee.)

    Me: *to the cashier* “I’ll pay for his, too.”

    Cashier: *smiles* “Okay, that’ll be $[price].”

    (I pay, and then the man walks up to pay.)

    Cashier: “It was taken care of, sir.”

    Man: “No, no, no, why? Here, I need to pay for this.”

    Me: “I got it for you. Happy holidays!”

    Man: *scowls* “Who do you think you are, some kind of good Samaritan? I can buy my own coffee.”

    Me: “…I guess I was only trying to be nice…”

    Man: “Well, I don’t want it!”


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