• Done With You
    (804 thumbs up)
  • August Theme Of The Month: Best. Customer. Ever!

    Category: Bad Behavior

    Refuses To Speak Starbucksian

    | FL, USA | Bad Behavior, Food & Drink, Language & Words

    (I’ve just finished handing off a drink to a customer at our pick-up counter. There’s a pair of ladies waiting to order at my register, and as I approach them, I overhear their conversation:)

    Customer #1: “…Yeah, I just refuse to learn their language.”

    (Our area has a fairly high population of non-English/English-as-a-second-language speakers. I brace myself to deal with “everyone should speak English,” until…)

    Customer #2: “Really?”

    Customer #1: “Yep! I just point to what I want.”

    (Apparently, the ‘language’ she refuses to learn is ‘medium hot coffee with cream, please.’)

    A Grocery Error Of Judgement

    | USA | Bad Behavior, Family & Kids

    (I work in a popular grocery store. It’s a very busy Sunday afternoon, and I am monitoring the six self-checkout machines, which is basically like paying attention to six things at once, while answering questions of customers passing by. A man and his three- or four-year old daughter walk away from their machine and come up to me.)

    Me: “Hi, can I help you?”

    Customer: “Hi. I left my credit card in the car. Can you watch my groceries while I run out and grab it?”

    Me: “I’m sorry, sir, but as you can see, it’s very busy at the moment so I can’t hold your machine. However, I can suspend your order while you get your card, and you can finish checking out when you get back.”

    Customer: “I’m parked just right outside. Can you please just hold it for a minute?”

    (People in line are already getting irritated that this guy is talking to me instead of checking out, but this continues for another couple of minutes. Finally, I just give in.)

    Me: “Okay, but please try to hurry. There is a long line.”

    Customer: “Thank you so much! I’ll be right back.”

    (He takes his daughter by the hand, presumably to take her out with him. A few seconds later, she comes walking back up to me.)

    Me: “…Hi. Where’s your dad?”

    Girl: “He told me you would watch me while he went outside.”

    (This guy left his very young daughter with me, while I was running six cash registers at once on the busiest day of the week. He was gone for about fifteen minutes (way more than “a couple”) and when he returned, he smelled like he had been chain smoking the whole time he was gone. I ended up calling one of my supervisors over to help watch the kid while I did my job. All of the customers who were around kept asking if I knew the guy and his kid, and when I said no, the looks of shock and disgust that he left a complete stranger to babysit her were priceless.)

    Don’t Market A Marketer

    | Finland | Bad Behavior

    (I am studying for a “sales and marketing” course exam when a telemarketer calls me. As it turns out I have a PowerPoint presentation about marketing open on my screen, and the page I am in the middle of reading happens to be about telemarketing. I decided to have a little fun.)

    Me: “[My Name].”

    Telemarketer: “[Telemarketer] from [Company]. Do I have an offer for—”

    Me: *starts reading the bullets out loud*

    1. Make sure you are talking to right person.
    2. Tell your and your company’s name calmly and clearly.
    3. Greet politely but cheerfully.
    4. Ask politely if the person you are calling has a moment to talk, listen and thank them.
    5. State the reason you are calling, etc.”

    Telemarketer: “…”

    Me: “Yeah, not interested.” *click*

    A Fish In Troubled Waters

    | CT, USA | Bad Behavior, Crazy Requests, Money

    (I am an unpaid volunteer at a local aquarium. On this particular day we have a chocolate company visiting and vendors are set up throughout the building selling their food. I am working at an information desk at this time.)

    Guest: “Hey, do happen to have an ATM in here?”

    Me: “I apologize sir, but the closest ATM is outside in the parking garage.”

    Guest: *suddenly yelling* “You mean to tell me I have to go all the way outside, come in, and pay AGAIN?!”

    Me: “I assure you, you won’t have to pay again if you have your ticket. If not, you can ask for me to come verify you’ve been in. However, you will have to go back outside. I apologize for the inconvenience.”


    Me: “Sir, please stop swearing; there are young children around. Again, I apologize for any inconvenience this has brought upon you, but we do not have a general need for an ATM except for this one day.”

    (The guest goes into a rant about how I am ignorant and it is my fault the aquarium is losing money. I am losing my patience with this man and start zoning out. When he pauses to breathe, I take my chance to interject.)

    Me: “I am terribly sorry, sir, but we do not have a use for ATMs as the fish do not require us to pay them on a regular basis.”

    (The manager, who witnessed the whole thing, started laughing as she had security escort the man out.)

    An Alarming Lack Of Parenting

    , | Bucks County, PA, USA | Bad Behavior, Criminal/Illegal, Family & Kids

    (We share a building with a popular candle store that is notorious for setting the fire alarms off. I have been working with a customer who is amassing a rather large pile of clothing, lingerie, and makeup. She is letting her ten-year-old son run all over the store and not stopping him from pulling the pants down on all of the mannequins in the store, picking up handfuls of underpants and throwing them, and spraying the employees with a bottle of tester perfume. I am being a good sport and putting up with it because she is going to spend a lot of money and she is being pleasant with me. All of a sudden, the fire alarm goes off.)

    Me: “Oh, no, [Candle Store] must have set off the fire alarms again. We are going to have to vacate the building. I’m sorry, ma’am. If you want me to hold the clothes at the register, I can finish your transaction as soon as they give us the all clear to come back in.”

    Customer: “No, that won’t be necessary. There’s no fire, so we can stay in the shop.”

    Me: “I’m sorry ma’am, I know you cannot see a fire, but since we share this building with a candle store, there may very well be a fire in the building and it just has not spread to this shop. It’s a potentially dangerous situation, and we need to vacate the building for our safety until the fire company arrives and says it’s okay.”

    Customer: *now getting annoyed* “I told you there’s no fire! Do you see a fire? No! That’s because there’s no fire! My son was annoyed that I was taking so long, so he pulled the fire alarm. He does that sometimes to let me know it’s time to go.”

    (My store manager comes up to us as we are the only ones left in the store. She tries to shoo us out but the customer repeats her story to my manager.)

    Manager: “Wait, wait, wait. Your son pulled the fire alarm because he was bored?”

    Customer: “Yes, I saw him heading toward it and I said “[Kid], don’t you dare!” and he smiled and did it anyway and ran off. I don’t know where he is now.”

    (My manager and I stand there in shocked silence as the firemen burst through the doors.)

    Fireman #1: “Wow, for once it wasn’t the candle shop!”

    Fireman #2: *noticing us* “What are you guys doing in here? You need to get out of the building!”

    Customer: *now exasperated* “No, it’s okay. My son pulled the alarm. Now can we please finish ringing up my stuff so I can pay and leave before he does something else?”

    Firefighter #2: “Ma’am, pulling a fire alarm for no reason is punishable by a fine.”

    (The customer dropped all her stuff as if it was on fire and proceeded to sprint out of the store and head to the parking lot. Her son popped out of a display rack and went after her with Fireman #1 chasing them down. I’m not sure what happened to her after he caught her.)

    Page 8/167First...678910...Last