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    Category: Bad Behavior

    Instrumental In The Decision

    | New York, NY, USA | Bad Behavior, Musical Mayhem, Top

    (A lot of the people around my area haven’t been coming to our local store, due to the competition of a well-known chain store having been built about two years earlier. A young teen customer comes into the store. The only other people here are the owner, and a customer who has been a regular for quite some time.)

    Me: “Hello! How may I help you today?”

    (The teen customer is obviously quite shy, perhaps shopping alone for the first time.)

    Teen Customer: “Uh… I was looking for a specific model? It’s a Squier, if I remember…”

    (Before I can ask the teen customer which model he wants, the regular scoffs.)

    Regular Customer: “Really, kid? You broke or something? Can you not afford a real instrument? How sad that these kids can only get the cheap stuff.”

    (The teen customer obviously takes this to heart. He frowns and turns to leave the store. Before he leaves, the owner of the shop places his hand on his shoulder. He then glares at the regular.)

    Owner: “Wow, really, [Regular Customer]? That’s how you’re going to treat one of my customers? Listen, I know you’ve been coming here for over 20 years now, but the day I let you speak to anyone who steps into this store the way you just did, is the day hell freezes over! So what if he wants one of the cheaper models? We’ve all got to start somewhere; let the kid choose what he wants! Being a regular does not make you king of my store!”

    Regular Customer: “What are you going to do about it, kick me out? Like you’d ever do that!”

    (Without even a moment of hesitation, my boss walks over to the regular and escorts him out. The teen customer looks over at me, his jaw drops.)

    Teen Customer: “Did that really just happen?”

    Me: “I have no idea, little dude.”

    (About a minute later, the owner strolls back in casually, and smiles at the teen customer.)

    Owner: “Now, what can I get for ya’, kiddo?”

    (The teen customer’s face lights up as he excitedly informs us of the exact model he wants. He tells us that he has saved up all the money that he’s gotten for doing chores around the house for over a year, just to buy the guitar. My boss throws in some strings and picks for the kid too! I love this job, and my boss!)

    The Need To Be Shirty

    | GA, USA | Bad Behavior, Criminal/Illegal, Theme Of The Month

    (Our manager is just about to clock out, when he notices a young man in his late teens looking around nervously and acting jittery. The young man goes into the fitting room carrying a $5 t-shirt, and then comes out with an obvious bulge in his pocket.)

    Manager: “Excuse me, young man. What do you have in your pocket?”

    Young Man: “I ain’t got nothin’ man. I don’t know what you talkin’ bout.”

    Manager: “Okay, sir. How about you walk back with me to the fitting room, and we see about that t-shirt you just took in there.”

    Young Man: “I ain’t done nothin’ man.”

    (The young man takes off, practically racing our manager to the fitting room in an attempt to remove the shirt from his pocket. He has misjudged our manager and is caught.)

    Manager: “Alright, we are going to take you back to my office and call the police.”

    Young Man: “No man, I’ll pay for it! Just let me pay for it!”

    Manager: “No, sir! I asked you what you had. I gave you a chance to come clean. You lied to me. We are calling the police!”

    Young Man: “Man, just let me pay for it?!”

    (Our manager is infuriated by having the kid lie to him, then having to chase him to the fitting room, and at having to stay an extra hour after his scheduled time to take care of this kid; so he cuffs him. One of my co-workers has a front row seat for the entire exchange. All she can do is laugh, because this stupid boy just got himself into a whole world of trouble over a $5 t-shirt.)

    Related:
    No Need To Be Shirty

    Disabling The Able Disabled

    | Wichita, KS, USA | Bad Behavior, Health & Body

    (I have been in a wheelchair since age three. Despite this, I can push my own cart just fine while wheeling myself around. A customer in the store notices me.)

    Customer: “Ma’am, do you need help? One of my kids can help you push your cart.”

    Me: “No, thank you; I am doing just fine.”

    Customer: “But you’re disabled! You can’t do anything on your own!”

    (The customer tries to grab the cart. I hold onto it.)

    Me: “I can do it just fine on my own, thank you!”

    Customer: “See, that’s the problem these days! You people not accepting help!”

    Making A Spectacle Of Herself

    | Middlebury, CT, USA | At The Checkout, Bad Behavior, Health & Body, Theme Of The Month, Top

    (I normally wear contacts. I am in a rush before work and just put my glasses on. A regular customer comes through later in the morning.)

    Me: “Hi! Just a medium today?”

    Regular: “Just the medium—hey, you’re wearing glasses! You never wore them before.”

    Me: “That’s because I always wear my contacts, ma’am.”

    Regular: “Don’t lie to me. You don’t need those!”

    Me: “I’ve needed glasses since I was nine.”

    Regular: “You know, I’m sick of you ‘hipster’ kids wearing ‘nerd’ glasses for fun! There are those of us that need them, and don’t appreciate what you’re doing!”

    (I motion to my black plastic frames with their small rectangular lenses.)

    Me: “I’m not hipster, and my lenses are too small to be nerdy.”

    (The regular reaches across the counter, and grabs the glasses off my face.)

    Regular: “You kids need to realize glasses aren’t just a fashion accessory!”

    Me: “Ma’am, please give those back.”

    (The regular puts them on, then flings them to the floor when she realizes exactly how strong they are. She picks them up and scratches a lens as she tries to figure out if they’re real. She throws them on the counter, breaking off one of the side arms.)

    Regular: “What the h*** is wrong with those? Why are the lenses so weird?”

    Me: “As I said, ma’am, I’ve needed glasses since I was nine. Actually, my vision is so bad that I legally cannot drive or even work without wearing vision correction. You just broke my only pair of glasses, which the local vision center does not carry anymore. How would you like to repay me for these?”

    (The regular takes her coffee and pretty much runs. My manager sees the whole thing on camera from the office, and gets her information from the next time she comes in. Because we have proof she had destroyed my property, she didn’t fight handing me a check to cover the cost of a whole new pair of glasses.)

    Some People Can’t Handle Their Sugar

    | Kansas City, KS, USA | Bad Behavior, Bizarre, Food & Drink, Theme Of The Month

    (I am stocking coke in the aisle. A very perturbed customer comes up to me.)

    Customer: “Young man, my doctor said I can’t drink coke anymore.”

    Me: “I’m sorry to hear that.”

    (I continue stocking the coke.)

    Customer: “Young man, I just told you that I can’t drink this stuff.”

    Me: “I’m sorry, ma’am. Would you like me to help you find something else?”

    Customer: “I said I can’t drink this stuff!”

    (She grabs a two-liter bottle and throws it to the ground. She puts her hand into the shelf behind the product and starts walking down the aisle, scooping all the soda on the floor.)

    Customer: “I can’t drink coke! I can’t drink coke!”

    (She begins stomping on the cans and bottles and kicking them around. By the time she’s worn herself out, the floor is covered. The cans are spraying little jets of cola. She looks at me, then over my shoulder at the liquor dept.)

    Customer: “He said I can’t drink whiskey either!”

    (She starts to charge the liquor dept. Thankfully, that is when the security guard steps in front of her, takes her hand, and leads her out of the store.)

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