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    Category: Bad Behavior

    She Crossed The Line, Part 2

    | Australia | At The Checkout, Bad Behavior, Top

    (I’m serving on the registers. There is an enormous line of people, so many of them have been waiting more than ten minutes to make their purchases. I look at the man at the front of the line and call him up. As he is walking up to my counter, an old woman with a walking frame, with remarkable speed, pushes through the adjacent layby line and throws her items at me, then turns and glares at the other man. The customer I called waves his hand at me to let her through. We both assumed that due to her age, she may not have realised that she came in the wrong way.)

    Me: “Hi, how are you today?”

    Customer: “Get on with it.”

    Me: “Uh, okay. So, just checking, are you just purchasing these today? I noticed you were in the layby line before.”

    Customer: “Of course I’m bloody well buying them! Why else would I be here?”

    (She puts more items on the counter, rudely shoving another customer’s stuff to the side, making some clothes fall on the ground. My coworker and I quickly pick up the items so they don’t get dusty.)

    Customer: “Why were you helping her? You’re supposed to be serving me, but you’re not doing a very good job of it!”

    Me: “Some clothes got knocked on to the floor, so I was picking them up to make sure they weren’t damaged. Now, I’m happy to put your items through. Just so you know, next time you actually need to line up over there. There is a big line waiting for the registers, but that nice man let you through.”

    Customer: “Well how was I supposed to know where to line up? There are no signs.”

    Me: “Well… there are around 30 people standing in the line that you just walked past. Also the wall just behind me says ‘Purchases: Pay Here’, while the one you were at says ‘Layby’.”

    (I point to all the large signs, but the customer isn’t even looking where I am pointing.)

    Customer: “You need to put signs up. That’s misleading.”

    (I ignore the last bit, since I’ve already explained it to her. I finish putting her sale through.)

    Me: “Alright then here’s your bag and receipt; have a nice day!”

    Customer: “I won’t! Because you RUINED it!”

    Other Customer’s Small Child: “Wow. What a crazy old bat!”

    Related:
    She Crossed The Line

    It Isn’t The Coffee That Is Bitter

    | Phoenix, AZ, USA | At The Checkout, Bad Behavior, Food & Drink

    (Our store serves mostly older customers and families. We promote a very friendly atmosphere, calling customers ‘hon’ and the like. An older customer comes in for a coffee.)

    Me: “Hi welcome to—”

    Customer: “I want a large hot coffee, with two creamers, and six sugars, and nothing else. And I want the senior discount.”

    Me: “Of course. After your discount, it comes to $2.06.”

    Customer: “Add the senior discount.”

    Me: “I already did, ma’am. Before the discount it was $2.29.”

    (The customer gestures to another customer.)

    Customer: “He got his for less. Why are you overcharging me?”

    Me: “He works here; it’s just his day off. The employee discount is different than the senior discount.”

    Customer: “Well, okay. So I owe you $1.73?”

    Me: “No, $2.06. The $1.73 on your screen is before tax. Right below that you should see $2.06.”

    Customer: “Thirty cents in taxes!?! I’m not paying that much!”

    Me: “I can’t control how much tax is ma’am. Here, how about I buy your coffee today.”

    Customer: “Two creamers, six sugars.”

    (I make her coffee, and she takes it outside. Less than two minutes later, she returns, fuming.)

    Customer: “This is so bitter!”

    Me: “I’m sorry. I can add some sugar for you.”

    Customer: “How many did you put in?”

    Me: “Six.”

    Customer: “I only want six. Don’t put any more in.”

    Me: “Okay, would you like non-sugar sweetener?”

    Customer: “No! Just make my coffee sweeter!”

    Me: “Hun, I don’t know how to make your coffee sweeter without adding anything to it.”

    Customer: “I want a refund! You’re terrible!”

    Me: “Your coffee was free. I can’t give you a refund on something free.”

    Customer: “I want my money back! Get me your manager!”

    (I got my manager, explaining everything. Eventually she ended up giving the customer a voucher for two free coffees, but not before I was called a “stupid, fat c***”.)

    A Lack Of Water Can Put You In A Real Pickle

    | NY, USA | Bad Behavior, Crazy Requests, Food & Drink, Top

    (We currently have a 50% sale on our store water bottles. It is late in the day, and we have sold out. I am currently organizing the shelves with jars of pickles.)

    Customer: “Hi, I would like to know where the cases of your store water bottles are. I can’t seem to find them anywhere.”

    Me: “I am really sorry, but because of the sale we have unfortunately sold out of the water bottles. We should be getting more in tomorrow when the delivery truck comes in.”

    Customer: “What!? How can you be out of water! I want the water!”

    Me: “I am really sorry. Today is the last day of the sale, so many people came in to get them. You can go to customer service, and they will issue you a rain check. You can come back tomorrow and still get the sale.”

    Customer: “No! I don’t want a rain check! I want my d*** water now! I know you have them in the back stock somewhere! Stop being a lazy a**, and get me some water!”

    Me: “Ma’am, I really am very sorry. We are completely out of water at the moment. If you came in a little earlier, we may have had some. It is almost the end of the day, and our other customers wanted to get the sale. The most we can do for you now is issue a rain check. You will just have to come back tomorrow. If you like, I can have a few cases held at the customer service desk for. They will be ready for you tomorrow.”

    Customer: “This is absolutely ridiculous! I want my d*** water now! Not tomorrow! NOW!”

    (Just as my manager is about to approach us after hearing the yelling, the customer takes her arm across the pickle shelf, and smashes about 12 jars of pickles to the ground. I am completely shocked and dumbfounded.)

    Customer: “There! That’s what you get for being a lazy a**, and not getting me my d*** water! I want my d*** water!”

    Manager: “Ma’am! There is absolutely no reason for you to damage our merchandise and put my employee’s safety at risk. You could have seriously cut someone with all of this glass!”

    Customer: “Well maybe if your lazy a** employees would do their jobs I wouldn’t have had to do that!”

    Manager: “Like my employee nicely told you, we are out of the water bottles. We are getting a shipment tomorrow. She was even willing to go out of her way to make sure to keep a case for you aside when we got them in. But, since you decided to take things into your own hands, you are no longer welcome in this store.”

    Customer: “I am the customer! You can’t do that! Give me my water!”

    Manager: “Well too bad; I just did!”

    (My manager calls security, and threatens to call the police if the customer doesn’t pay for all of the pickles. My manager then has her banned from the store without her water. I smelled like pickles for the rest of the night!)

    Makes You Want To Shrimp Into Your Seat

    | MI, USA | Bad Behavior, Food & Drink, Health & Body, Top

    (I am out for lunch with a friend, and we have just finished ordering. Our waitress has been nothing but cheerful and friendly.)

    Me: “Oh, I noticed a lot of your lunch specials have shrimp in them. Could you please make sure my food doesn’t come into contact with any shellfish?”

    Waitress: “Oh, definitely!” *makes note* “So, are you just allergic to shrimp, or all shellfish?”

    Me: “All shellfish.”

    Waitress: “That sucks. I’m allergic to the iodine in shrimp, but I can eat crab legs and stuff. Anyway, I’ll get this right in for you!”

    (As she walks away, I notice my friend is silently fuming.)

    Me: “What’s wrong?”

    My Friend: “What business is it of hers what you’re allergic to? She had no right to ask that!”

    Me: “She was just making conversation; no big deal.”

    My Friend: “No! She had no right! I’m going to talk to a manager about her behavior!”

    Me: “Dude, just chill; she was just being friendly.”

    (Ignoring me, my friend goes up to bar and demands to speak to a manager. The bartender promises to have one come to our table. My friend returns to the table. A couple of minutes later the manager appears.)

    Manager: “I hear you wanted to speak to me. Is there anything I can help you with?”

    My Friend: “Yes! Our stupid b**** waitress is rude and unprofessional! My friend here is allergic to shellfish, and when she asked that her food not touch any shellfish, your employee refused until she knew exactly what my friend was allergic to! She demanded to know! She has no right!”

    (At this point I want to hide in my seat, but the manager turns to me.)

    Manager: “Is this true? I sincerely apologize; I have never known her to do something like that!”

    Me: “That’s because it didn’t happen. She was making conversation, and simply asked a question, after making the note about my allergy. She is a wonderful waitress; my friend here is blowing it all of proportion.”

    My Friend: “No, don’t listen to her! That waitress is horrible and deserves to be fired! I demand that our bill be free!”

    (The manager is looking a bit confused. Our waitress is standing nearby, looking like she’s going to cry. I’ve had enough, and turn to my friend.)

    Me: “This has gone too far. I don’t know what you’re flipping out about, and if this is just some ploy to get free food, I want nothing to do with it. I’m not lying to get that poor girl in trouble, just because you’re cheap!”

    (I turn to the manager.)

    Me: “May I please be seated elsewhere?”

    (The manager obliges and seats me across the restaurant, though he lets me keep the same waitress. My friend—who I no longer speak to—keeps making such a racket that he is removed. I have a delicious, shellfish-free lunch, and the manager even gives me a free dessert!)

    Probably Needs Some Valium Too

    | AL, USA | Bad Behavior, Health & Body

    (A customer comes into the drive thru.)

    Me: “Hello, how are you, ma’am?”

    Customer: “I want my Nexium.”

    (She provides her information, but I see that nothing has been filled.)

    Me: “I’m sorry, ma’am; I don’t see that we have anything ready for you.”

    Customer: “This always f****** happens! I’ve been trying to get my f****** Nexium for a month! I dropped it off here a month ago!”

    Me: “You dropped it off at this location?”

    (I ask this, as there are many branches of our chain within a 10 mile radius of each other.)

    Customer: “Yes, I only fill here!”

    Me: “Ma’am, there is no Nexium in your profile.”

    Customer: “Yes their f****** is! This always f****** happens!”

    (My coworker takes over, trying to calm her down. My manager has had enough of her mouth, and he goes to tell her off.)

    Manager: “Ma’am! You have never filled here! It is not here! We have nothing for you!”

    (The customer continues to curse up a storm. Another customer stares at the drive thru window, looking between it and me.)

    Customer #2: “That b**** be crazy.”

    Me: “I agree, sir.”

    (I suddenly hear the drive thru window slam, and the car speed away.)

    Me: “Sorry you had to hear all that, sir.”

    Customer #2: “Nah it’s cool. Hey if something happens, I heard everything!”

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