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    Category: Bad Behavior

    Challenging Customers Throw You A Battery Of Tests

    | ON, Canada | Awesome Workers, Bad Behavior, Top, Transportation

    (I have just gotten off of work, and am enjoying my meal as I wait for my ride home to finish their shift. I get a call in the break room from the customer service clerk; he seems a bit flustered.)

    Customer Service Clerk: “Are you okay to clock back in for an emergency sale to a hostile customer?”

    Me: “I’ll be right up.”

    (I put my uniform back on, and clock in. I go to the main desk.)

    Customer: “About f****** time someone helped me properly!”

    Me: “I’m sorry for any confusion or undue hassle, sir. What can I help you with?”

    Customer: “My f****** truck won’t start, and I think it’s the battery. The lights don’t even come on, and I sure as h*** don’t want to be stranded in this f****** place’s parking lot! Get me a new battery!”

    (I lead him back towards my department to get the proper car battery for him.)

    Me: “Can I ask for the year, make, and model of your vehicle?”

    Customer: “Why?”

    Me: “It is our usual policy to find the exact battery.”

    (He gets into more of a huff. We find the right battery and I ask for his info to do up the proper paperwork.)

    Customer: “What the h*** do you need all this for, anyway?”

    Me: “Well, we just need to make sure we take care of our customers properly. When it comes to vehicle maintenance, we take it seriously, so we don’t end up messing things up and making you have to deal with more trouble.”

    (He gets huffy again, but I take down the required info.)

    Customer: “Well, that’s over. Oh, wait… d*** it!”

    Me: “What’s wrong, sir?”

    Customer: “I don’t have any tools to take out the old battery and stuff!”

    Me: “Well, hang on for another moment, and I can go get them. Then I will take your old battery out, and replace it with the new one. That way you can get out of here, and back home to do what you planned on doing.”

    (He narrows his eyes at me, but nods and waits for me at the desk. I go get the tools, and come back so he can lead me out to his vehicle. I do just as I said I would. I even wish him a good evening after all is said and done. The next day he comes back in. I see him making his way back to my department while I’m still working. He’s smiling somewhat sheepishly.)

    Me: “Hello again, sir! Is everything okay?”

    Customer: “Yeah, everything’s great! Heck, the truck runs a bit better now, too. It’s been years since I had to change the battery. I just wanted to apologize for how angry I was last night, and for how I treated you.”

    Me: “Well, it’s no big deal, sir. I can imagine you’d had enough hassle form the situation.”

    Customer: “Yeah, you got that right. Look, I think you’re an outstanding young man, and I want to thank you for helping me out in a pinch.”

    (He shakes my hand, but I notice the feeling of paper also being handed to me in the handshake. I look down in my hand and see a $20 bill.)

    Customer: “That’s for dealing with my grumpy old a**. Thanks again!”

    Needs To Press Paws

    | NC, USA | At The Checkout, Awesome Customers, Bad Behavior, Criminal/Illegal, Pets & Animals, Top, Wild & Unruly

    (I am cashier at a pet store. I see a man walk into the store, pick up a large and expensive coffee table book on show dogs, and get in my line. My manager has warned me, and shown me a picture of this man. He tries to convince cashiers to give him a refund for items he has just stolen. I immediately page my manager, who, unbeknownst to me, is tied up with a minor medical emergency in the back of the store.)

    Thief: “I want to return this item.”

    Me: “Do you have a receipt?”

    Thief: “No.”

    Me: “I’m very sorry, sir. Without a receipt, I cannot give you a refund.”

    Thief: “Give me a refund.”

    Me: “Sir, I watched you pick that book up when you came in. I know you did not buy it.”

    Thief: “Give me the f****** money, or I’ll kick your a**.”

    (Most of the customers in my line start backing away.)

    Me: “Sir, I cannot give you any money, and if you leave with that item I will call the police. Please leave the store.”

    Thief: “You little a**-hole!”

    (The thief grabs the front of my shirt, and rears his arm back to punch me. I throw my arms up to shield my face. Out of the corner of my eye, I see a flash of movement. The next thing I see is a spatter of blood on my counter, and the man out cold on the floor with a bloody nose. My manager, with a paramedic from the earlier emergency, walks up.)

    Manager: “What the heck just happened?”

    (As I tell my story, an assistant manager calls the police, opens another line, and checks out the waiting customers. The paramedic starts checking on the man, who has a clearly broken nose. The man slowly regains consciousness, and points to me.)

    Thief: “She assaulted me! I’m going to sue!”

    (I talk to the police.)

    Me: “He grabbed me, but I never hit him. I don’t know how he got hurt!”

    (The man, a known criminal, is handcuffed and put in the police car. The officers and my manager go to review the security cameras. About ten minutes later, I get called to come back to the office.)

    Manager: “You have got to watch this!”

    (The camera footage clearly shows the man getting the book, getting in line, arguing with me, and then grabbing my shirt. At that moment, the customer in line after him, a tiny, middle-aged Asian woman, leaps up, grabs the hair on the back of his head, slams his face into my counter, and then calmly steps back to where she had been standing. She did it so quickly, that we have to run the footage back on slow to see exactly what she had done. After the thief is out cold, she walks over to the new line that the assistant manager opened, buys her bag of cat food with cash, and leaves without a word. Apparently, the other customers either didn’t see what she did, or decided to keep their mouths shut. We have no idea who she is, and we never see her again. The thief was charged with assault on me, and arrested. Wherever you are lady, thanks! You’re my personal super hero!)

    Not Just The Computer Making A Loud Noise

    | Mooresville, IN, USA | Bad Behavior, Technology, Theme Of The Month

    (A very angry customer walks into our office.)

    Me: “Hi! What can I help you with today?”

    Customer: “My computer’s broken! Fix it!”

    Me: “I see you didn’t bring it in with you today. What seems to be the problem?”

    Customer: “It doesn’t work!”

    Me: “How is it not working? Can you turn it on, or does nothing happen when you hit the power button? Does it power up, but it might just be slow from a virus?”

    Customer: “You should know this! My monitor doesn’t work! I bought a new monitor, but it doesn’t work! Oh, and my computer is making a loud noise!”

    Me: “I’m thinking it sounds like there may be one of three things wrong with your computer. If you could bring it in, I’ll take a look at it.”

    (From this point on, she screams at me every time she speaks to me.)

    Customer: “YOU SHOULD KNOW WHAT’S WRONG WITH MY COMPUTER! TELL ME WHAT’S WRONG!”

    Me: “Ma’am, I honestly don’t know what’s wrong until you bring it in and let me look at it. Until then, I’m not going to be able to give you the answers you need.”

    Customer: “TELL ME WHAT’S WRONG!”

    Me: “Well, ma’am, I think the most likely case is that your motherboard has failed. If that’s true, you’ll need to buy a new computer. It also sounds like your power supply may have failed or you might need a new video card. If either of those two are the case, they’re fixable problems.”

    Customer: “TELL ME HOW MUCH A VIDEO CARD COSTS!”

    Me: “How old is your computer?”

    Customer: “IT’S AN ACER!”

    Me: “Ma’am, first things first. I’m going to have to ask you to keep this conversation at a reasonable volume. Secondly, you yelling at me the brand of your computer when I ask for the age doesn’t help me. If you could just bring it in to me—”

    Customer: “YOU OBVIOUSLY HAVE NO IDEA WHAT YOU’RE TALKING ABOUT! I’M NEVER DOING BUSINESS WITH YOU AGAIN!”

    (The woman storms out of the office. I yell back before the door closes.)

    Me: “You never did business with us in the first place!”

    Acting Like A Has-Bean

    | Yonkers, NY, USA | At The Checkout, Bad Behavior, Food & Drink, Money

    Customer: “Excuse me, how much is one coffee bean?”

    Me: “One bean?”

    Customer: “Yes, just one.”

    Me: “Can I ask why you want a single bean?”

    Customer: “Just tell me the price!”

    Me: “Uh… well, they’re [price] per pound, so you could try to weigh one bean and work it out from there.”

    Customer: “Perfect!”

    (She weighs one bean. The scale comes up ‘0lb, 0oz’.)

    Me: “Well, I guess if you just want one bean you can take it, although you won’t get much coffee from it.”

    Customer: “That won’t be a problem.”

    (She grabs the entire stack of bulk bags, and begins placing a single bean in each one, weighing it, and then printing out a price tag.)

    Me: “Wha… hey! You can’t—”

    (My manager suddenly appears.)

    Manager: “Shush, let her finish.”

    (It takes the customer nearly half an hour to load up as much coffee as she wants. She proceeds to an automatic checkout, but after scanning her second free bean, the machine stops.)

    Automatic Checkout: “If you have combined two of the same item, please combine them.”

    Customer: “D*** it!”

    Manager: “Oh, I’m sorry. These machines can be kind of picky. I’ll get that for you.”

    (He stacks the entire mound of bagged coffee beans onto a scale, weighs it, and then presents her with the now massively inflated price.)

    Customer: “I… hey! I’m not paying that much! Put them back.”

    Manager: “I’m sorry, I’m not permitted to return food to the shelves once it’s been handled.”

    (They argue, and finally the shopper gives up and pays for the beans—and the bags. After the customer leaves, my manager returns.)

    Me: “She paid!? We were all expecting her to throw them on the ground and run out!”

    (I was actually correct! When I left the store, I noticed dozens of bulk bags strewn around the parking lot!)

    Desperately Needs Change In His Life

    | USA | At The Checkout, Bad Behavior, Money

    (I work at an amusement park. They are very strict about the money, and I am the head cashier. It’s about 100 degrees out, and there’s a long line of about 100 people waiting to place an order. A customer rudely cuts everyone in line, and starts talking to me.)

    Rude Customer: “Hey bud, can you give me four quarters for a dollar?”

    Customer In Line: “Hey, I was in line!”

    Rude Customer: “Relax, I’ll only be a second.”

    (The customer ignores the rest of the customers complaints.)

    Me: “No, sir. I’m sorry; we’re not allowed to open the register.”

    Rude Customer: “Aw, come on man! I just need four quarters.”

    Me: “Well, if you want change, you can go to the customer service desk at the front of the park.”

    Rude Customer: “Are you f****** serious!? It’s 100 f****** degrees outside; I am not going to the other side of the d*** park, you a**-wipe!”

    Customer In Line: “Dude, no need to be a jack-a**. Plus, you cut in line anyways.”

    Rude Customer: “Mind your own business you old lady. Dude, seriously, give me my f****** change for a dollar!”

    (My manager overhears.)

    Manager: “What seems to be the problem here?”

    Rude Customer: “I need change for this f****** dollar, and your stupid-a** cashier won’t do it.”

    Manager: “I’m sorry, sir. We’re not allowed to make change for a dollar. You need to go to the front of the park and go to customer service. They’ll do i—”

    Rude Customer: “I was already f****** told that! And I already said, I am not walking all the f****** way over there!”

    Customer In Line #2: “Dude, shut the f*** up already! We’re waiting in line for food, and clearly you’re not getting your change!”

    Rude Customer: “Mind your own d*** business! I need it ’cause my girlfriend is on her f****** period!”

    Customer In Line #3: “Here’s a stupid quarter you a**-wipe!”

    (Customer In Line #3 proceeds to throw quarters at the customer who cut in line. The customer then proceeds to pick up the quarters. My manager bends over the counter and looks down at the man.)

    Manager: “You have 10 minutes to get your girlfriend her tampon, and out of my park, before I call security!”

    (The customers in line start clapping as he runs away, with no girlfriend in sight!)

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