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  • Category: Bad Behavior

    Pre-Paying It Forward

    | Canada | Bad Behavior, Transportation, Wild & Unruly

    (I work at a gas station that with prepay pumps. To be clear, there are pump-toppers on all pre-pay pumps stating so, and huge signs that are about the height of an average person at the end of the pumps. I notice a customer repeatedly trying to pump without paying first, and is getting increasingly angry. I buzz him over the intercom.)

    Me: “Sir, that’s a pre-pay pump only. I’ll need you to hang up the handle and pay first. Thank you.”

    Customer: “What the f*** is that supposed to mean?!”

    Me: “It means those pumps are pre-pay only. Before you can fuel, you have to insert a credit or debit card and select how much you’d like to pump.”

    (There’s silence on the line, so I assume that the customer has understood, and is starting the transaction. However, a few minutes later, he comes storming inside looking angry.)

    Customer: “You make that pump not pre-whatever the h*** it is!”

    Me: “I’m sorry, sir; it’s locked onto pre-pay. I can’t change it; only the manager can, and he’s not in until tomorrow.”

    Customer: “I said change the f****** pump now!”

    Me: “I can’t change the pump; I’m sorry. If you continue to make a scene, I’m going to have to ask you to leave, as this is not appropriate.”

    Customer: “How about next time you put some f****** signs up, so people know that those are f****** pay first pumps!”

    Me: “How about next time you look when you drive in? There are signs the size of me at the end of all the pumps stating whether they’re pre-pay or not.”

    (There’s another pause. The customer looks a little astonished and at a loss for what to say.)

    Customer: “Well… f*** you!”

    (He turns to storm out of the store.)

    Me: “And you have a wonderful day, sir!”

    Really Creped Out

    | New York, NY, USA | At The Checkout, Bad Behavior, Food & Drink

    (I am a customer waiting for a table at a chain restaurant that specializes in breakfast. They are having their annual ‘free pancake day’ promotion. The free pancakes are available only for sit-down customers, not takeout. Another customer approaches the hostess station.)

    Hostess: “Hi, how many?”

    Customer: “Do you do takeout?”

    Hostess: “Do you mean for the free pancakes?”

    Customer: “Why would you even ask me that?!”

    Hostess: “I’m sorry, ma’am; that’s just what everyone else has been asking today.”

    Customer: “Well, I’m not everyone else. You have so many other things on your menu; why would you assume I want pancakes?”

    Hostess: “I’m sorry. Yes, we do takeout.”

    Customer: “Whatever. I don’t even want to eat here anymore. F*** you guys; you disgust me!”

    John Hancocked And Ready To Fire

    | Naples, FL, USA | At The Checkout, Bad Behavior, Technology

    (I’m working the register. The pin-pad/card reader is about two weeks old, but the screen has already started to give out. I have been telling customers to be gentle with it, and to tap only once, as there is a pause between verification and the ‘yes’ and ‘no’ buttons going away, leading to a lot of screen mashing.)

    Me: “Good evening! How are you?”

    (I start scanning, and the customer remains silent. I scan all the items and I notice the customer has pulled out a debit card, so I start the little speech.)

    Me: “Okay, please swipe your card, and tap gently and once per button on the screen, as the—”

    Customer: “You know, that’s incredibly rude!”

    Me: “I’m sorry; I wasn’t trying to—”

    Customer: “You were! You are being very rude talking to me like that! I heard when you said that to the other person; you don’t repeat yourself to me!”

    (Other customers in the line start shaking their heads.)

    Me: “I’m very sorry. Please verify—”

    Customer: “STOP TALKING AT ME! I can call a manager over if you keep talking at me!”

    Me: “Okay.”

    (I wait for customer to finish. The customer attacks the pin-pad’s screen during the half-second wait for approval. I don’t say another word, and hand her the receipt. She leaves in a huff. The other customers in the line talk about how rude she was being, and the manager on duty comes up.)

    Manager: “Who was beating up my new cashier?!”

    Say No To A CEO

    | Montreal, QC, Canada | At The Checkout, Bad Behavior, Technology

    (I am alone when an older man walks in from the cold.)

    Customer: “So, where is it!?”

    Me: “The new Blackberry? Right there on display!”

    Customer: “How much is it?”

    Me: “It is [price] on a three-year term.”

    Customer: “But without a plan?”

    Me: “Well, we only do term plans.”

    Customer: “Oh, okay.”

    (He starts to leave, and has one hand on the door and starts to push it open. Suddenly, he turns back to me.)

    Customer: “At what monthly rate?”

    Me: “Well, they start at [price].”

    Customer: “What does that give!? Seven-Bajillion minutes!? I am [name], the CEO of [Wholesale Warehouse]. You don’t know who walks through those doors! It’s your job to create interest in the product!”

    Me: “Sir, you were not interested in obtaining a plan, and were halfway out the door.”

    Customer: “You have to keep me in the store! You’re f****** terrible!”

    Me: “Excuse me!?”

    Customer: “What? Excuse me what!?”

    Me: “You swore at me. I don’t accept that.”

    Customer: “F***! F***! This is Canada! I can swear all the f*** I want! I stayed at Richard Branson’s private island! You are f****** incompetent! You can’t do your f****** job, and are f****** horrible at it too! I don’t know what the f*** you are doing here!”

    Me: “Leave. Now.”

    Customer: “Not like I was going to stay!”

    Adam And Leave

    | GA, USA | Bad Behavior, Family & Kids, Top

    (I’m escorting a young couple around the store, and helping them register for their upcoming wedding. I hear my manager announce a Code Adam—a missing child security protocol in the United States—for a small boy over the P.A. system. I apologize to the couple, and start to walk to my assigned section when the man speaks up.)

    Man: “Excuse me! We’re not done registering yet!”

    Me: “I am so sorry, but as you heard, there is a Code Adam in place right now. I need to go help find the child. Hopefully we’ll find him quickly, and once we do, I’ll come back to you and help you finish your registry.”

    Woman: “There are plenty of you working here; your coworkers can handle it. Besides, it is the fault of the parents for not paying attention to their little brats. Now, does this particular set come in stainless?”

    Me: “I’m sorry, but there is a little kid missing right now. I cannot just assume that he’s okay. You can still take a look around and see if there is anything else you like while we’re searching. Like I said before, I will come back to you all once the child is found.”

    Man: “Look b****, you obviously don’t get it. We’re ready to drop thousands of dollars with you guys for our wedding, as well as our new home. The least you can do is be more helpful and answer our questions. Otherwise, we’ll just go elsewhere.”

    Me: “Sir, you are free to take your business anywhere you’d like.”

    (I reach over and take the scan gun from the woman’s hand.)

    Me: “And you’re right, I should be more helpful. I’m going to go help the parents of the missing kid, who are probably in hysterics right now.”

    (I turn around and rush to my assigned area to begin searching for the missing boy. Luckily, I quickly find him building a pillow fort in our back stock room. The parents thanked me profusely, and I even received recognition from corporate!)

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