Category: Bad Behavior

Overly Expressing Herself

| Pittsburgh, PA, USA | At The Checkout, Bad Behavior, Crazy Requests

(I am the cashier for the express lane of the store. The express lane has a clearly posted sign that says twelve items or fewer. Unfortunately, a lot of customers come through with as many as twenty items. I still check them out, but I ask them to take larger orders to the regular checkout lanes in the future. In this case, a woman brings about 20 items through my lane.)

Me: “Ma’am, in the future, if you have more than 12 items, please go to one of the regular lanes.”

Customer: “No.”

Me: “No?”

Customer: “Express is faster.”

(I just stare at her as she pays for her groceries and leaves.)

Next Customer: “No shame.”

Me: “Yeah…”

Arabian Plights

| Sunrise, FL, USA | Bad Behavior, Language & Words

(I am of Middle Eastern heritage, and I speak fluent Arabic, but because of my Western name and lighter complexion, I often get mistaken for a Caucasian man. I am working on the store’s stock team, running trolleys to the store’s grocery department. A customer in a hijab stops to ask me a question.)

Customer: “Excuse me. I am looking for some [spice I’ve never heard of].”

Me: “I’m sorry, ma’am. I’ve never heard of that before. I can tell you what aisle it might be on, but not if we have it. Why don’t you ask my associate over there? He’s far more familiar with this department than I am.”

(I point to my coworker, who is about 15 feet away.)

Customer: “Okay. I will, then.”

(The customer proceeds to mutter various insults and curse words in Arabic as she looks around the aisle. About a minute of this in, I decide to respond.)

Me: *in Arabic* “You know, it’s really shameful and cowardly when a grown woman, especially one in a hijab, is insulting a worker half her age in a language she thinks he doesn’t understand. Some representative of our culture you are!”

Customer: *in Arabic, sputtering* “You speak Arabic?”

Me: *in English* “No, I just said that specific statement to throw you off.”

(The customer turned bright red with embarrassment, left her cart behind, and exited the store.)

Abuse With The Shoes

| England, UK | Bad Behavior, Crazy Requests

(I work on the children’s department of a shoe store. We ask customers to take a ticket when they come in so everyone can be seen to in the order they arrived. There are three other staff members available to come serve customers if it gets busy.)

Manager: “Can you go check everyone’s ticket numbers and make sure the ticket counter is up to date?”

(There are four sets of customers on the floor. I explain to each that I am checking the numbers to see which order they are to be served in. They all politely show me their number and wait their turn. I’m asking the third customer when the fourth approaches me.)

Me: “I’m just checking the ticket numbers. May I see yours?”

Customer #3: “Of course. Here you—”

Customer #4: “I want this shoe in a five.”

(She proceeds to shove a children’s boot into my hand and stare at me. I don’t see a ticket in her hand or a child with her and assume she just wants to take a pair without fitting.)

Me: “Okay, I’ll call one of my colleagues from the back to get you these as I’m currently sorting out the customers with tickets.”

(She looks angrily at me, grabs the boot, slams it back down on the shelf where she found it and proceeds to storm past me towards the door.)

Customer #4: “This is horrid customer service! You should be ashamed! You’ve lost a customer and you’ve lost a sale!!”

(I stand there speechless and confused then look towards the third customer again.)

Customer #3: “I don’t know what just happened either.”

A Phoned In Service

| Bastrop, TX, USA | At The Checkout, Bad Behavior, Rude & Risque, Technology

(I’m a cashier for a retail store. Normally I’m pretty nice with one main exception: If you are on a phone, I will NOT talk to you. A customer come up to me talking on her phone and I proceed to scan up her items, giving a small smile and a nod to acknowledge her. For the most part the customer doesn’t seem to care until she’s almost done.)

Customer: “Where’s my corn dog?”

(She resumes her phone conversation as I put the corn dog on the counter next to the credit reader.)

Customer: “HEL-LO! Where’s my corn dog?”

(I silently start to put her items into the buggy while she’s STILL keeps talking on her phone as I point to the corn dog. For the next few moments she attempts to talk to me only to also talk to the phone.)

Customer: “HELLO! Are you sleepy?! Where is my corn dog!?”

(I point to it one more time as she pays with a card and takes the corn dog and receipt. As she walks off, another customer walks to the counter without a cell phone and we start to carry a conversation.)

Next Customer: “Geez, she the only thing she seemed to care about was her corn dog! How do you deal with people like that?”

Me: “Just like I just did. So, now, how are you?”

Some Customers Are Ice Cold

| WI, USA | Bad Behavior, Transportation

(I’m a delivery driver. Within my first week I’ve had people treat me poorly. One very blizzard-y Saturday I deliver to a young lady. Her driveway is a hill and very icy. My car won’t make it up. She finally hears me and comes out. I make the journey up the hill and slip and fall.)

Customer: “I apologize for not salting my driveway.”

Me: “No problem. Just sign the receipt here.”

Customer: “Oh, I don’t have a pen. Could you grab one from your car?”

(I go to get it, climb up the driveway, and slip and fall again. She signs it, with no tip or apology. I get back to my car to realize I forgot her soda. As much as I wanted to just drive back to the store, I knew I had to get her that soda. I climb up the driveway one last time, slipping and falling again. She answers the door all surprised but then sees the soda.)

Customer: “Oh yeah, thanks.”

(She grabbed it and shut the door in my face.)

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