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  • Category: Bad Behavior

    First Get Assurance You Have The Right Insurance

    , | Melbourne, VIC, Australia | Bad Behavior, Crazy Requests

    Me: “Motor Claims, this is [my name].”

    Customer: “God, finally. I’ve been on hold to you for ages! My claim number is [insert number].”

    Me: “I’m so sorry to hear that. Here, let me ring this up for you.”

    (I get halfway through before I realize something is off about the number the customer has given me.)

    Customer: “I’m sick to the teeth! I need to know what you guys are doing with my car!”

    Me: “Uhm, ma’am—”

    Customer: “You keep telling me it will be ready this week! Someone will call me back! Blah blah blah!”

    Me: “Ma—”

    Customer: “Just tell me what’s going on with my car!”

    Me: “I… can’t.”

    Customer: “What?!”

    Me: “I can’t tell you what’s going on with your car.”

    Customer: “Wait, why not?!”

    Me: “This isn’t one of our claim numbers.”

    Customer: “Is this [other insurance company]?”

    Me: “No, madam. This is [insurance company].”

    Customer: “Well f***. I just wasted half an hour of my life.” *click*

    First Aisle Problems

    | Long Island, NY, USA | At The Checkout, Bad Behavior, Geography

    (I’m a customer in line waiting to pay, when suddenly the registers freeze and have to reboot. There are two impatient customers in line behind me.)

    Employee: “Sorry, but the registers just froze. Please be patient while we reboot them.”

    Impatient Customer #1: “What did she say?”

    Impatient Customer #2: “The registers froze.”

    Impatient Customer #1: “Ugh, it’s like living in a third world country!”

    Descending Into Obnoxiousness

    | Montevideo, MN, USA | Bad Behavior, Transportation, Wild & Unruly

    (I’m standing at the bus stop when I see the bus coming. There’s a car just a few meters before the bus stop, not allowing the bus to stop very close from the side walk. The doors open and a passenger starts descending, and stops half-way, blocking two other people and myself from getting in.)

    Me: “Ma’am, are you going to descend?”

    Passenger: “Yes I am, whenever this driver decides to get closer to the side walk.”

    Driver: “Sorry, but I can’t get any closer, ma’am. The car is blocking me.”

    Passenger: “You are obligated to stop 50cm from the side walk, and you are stopping at least a meter and a half!”

    Me: “I’m sorry, ma’am, but can you let me pass?”

    Passenger: “No, you’ll just have to wait. I guess I’m going to stay here until the next stop.”

    Me: “I’m sorry, but the next stop is two blocks away, and I’ll never catch the bus. I really can’t wait for the next one.”

    (I try to get on, and she pushes me away with incredible strength and I almost fall.)

    Passenger: “No! You’ll just have to wait.”

    Me: “Look, we are happy to help you descend if that’s the problem, but we all need to get on the bus.”

    Passenger: “I don’t want you to help me descending. Do you think I’m crippled? I want the bus driver to respect the law or I’ll fill a complaint!”

    Person Behind Me: “Oh, come on! Just let us pass!”

    Me: “Yes, just let us in, and you can descend the next stop.”

    Passenger: *screaming at bus driver* “You should stop closer to the side walk; move the bus!”

    Driver: “Ma’am, I can’t. These people offered you help to descend if that was the problem, but you refused it. You can stay on the bus and descend at the next stop and let these people in, or just descend.”

    Me: “I’m sorry, but I have had enough! I need to get to my job.”

    (I manage to get on the bus even though she pushes me again. She eventually descends while cursing at all of us.)

    Me: “Wow, some people are just crazy.”

    Driver: “You have no idea, girl!”

    Call-Waiting Will Keep Her Waiting

    | Orlando, FL, USA | At The Checkout, Bad Behavior, Top

    (I work in the meat and seafood section of our store. Two customers approach. Customer #1 is a forty-something woman in business attire, who is glued to her cell phone. I engage her first.)

    Me: “Can I help you, ma’am?”

    (Customer #1 holds up her index finger to me in the standard ‘wait’ gesture without making eye contact, and continues talking on her phone without missing a beat. I wait a few seconds to see if she’ll end the call. When she doesn’t, I go over to help Customer #2.)

    Me: “Welcome to [store]. Can I help you?”

    Customer #2: “Yes, I’d like one pound of—”

    Customer #1: “Hey! I’m next in line! You never took my order!”

    Me: “I’m sorry; I didn’t think you were ready to order.”

    Customer #1: “Well, I am! Get over here and help me!”

    Me: “I’ll be happy to help you once I’ve finished this lady’s order, ma’am.”

    Customer #1: “I was here before her! You call your manager over here right now!”

    (I call the manager over on the intercom, and go back to filling the Customer #2′s order. After a minute or so, the manager arrives.)

    Manager: “What’s going on here?”

    (I point to Customer #1, who is still on her phone call.)

    Me: “She wants to talk to you.”

    Manager: “Yes, ma’am? What seems to be the problem?”

    Customer #1: *gives him the ‘wait’ finger*

    Manager: “I don’t have time for this.”

    (The manager starts walking away.)

    Customer #1: “Hey, you get back here! This employee was rude to me!”

    Manager: *gives her the ‘wait’ finger without turning around*

    Customer #1: “ARGH! I hate this store!”

    Out Of Gas And Out Of Patience

    | MD, USA | Bad Behavior, Transportation

    (It is the winter in the 70s, when people get their gas ration for the week according to the last number on the license plate. It is around 6am, and I need to drive to the gas station, get around the line of cars waiting, and open the pump. A customer in line starts shouting at me.)

    Customer: “Hey! Kid! Quit cutting in the d*** line! I’ve been here an hour in this d*** cold! You can get your d*** gas when I’m done!”

    Me: “I’m sorry, sir, I’ve just got to—”

    Customer: “Don’t give me that; quit cutting in the line! Get to the back!”

    (The customer proceeds to block his car in. I get out and walk to the pump. Other customers greet me by name, ask about the family, etc. Soon the irate customer pulls up to the pump.)

    Customer: “Fill it.”

    Me: *hangs the handle up* “I’m sorry, we’re out.”

    Customer: “But I’ve been sitting here running my car!”

    Me: “You should have thought of that before I had to walk up. Other customers used more gas, too. See you next week!”

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