Not Always Right on Facebook Not Always Right on Twitter Not Always Right Unfiltered on Tumblr
Featured Story:
  • Crime Can Be A Vicious Cycle
    (1,748 thumbs up)
  • October Theme Of The Month: Coupon Complications!
    Submit your story today!

    Category: Bad Behavior

    A Continuous Sauce Of Stress, Part 2

    | NC, USA | Bad Behavior, Food & Drink, Money

    (I work in a restaurant where we make the majority of our food in-house, down to dressings and sauces. The menu says in at least two places that extra sauces are available for 50 cents. Three women sit at my table.)

    Woman #1: “I want to try a couple of these sauces.” *indicating our buffalo style sauces*

    Me: “Well, ma’am, we generally don’t do that. I may have to charge you 50 cents”

    Woman #1: “We’ve done it before. And I need some celery to dip in the sauces.”

    (Rather than putting up a fight I bring her two sauces and a couple of sticks of celery. Woman #1 gets 10 wings in one of the sauces she tried. When the wings come out…)

    Woman #1: “I need some extra sauce for my wings.”

    Me: “Yes, ma’am, that’s 50 cents extra. Is that okay?”

    Woman #1: “It’s not extra cause I don’t have enough sauce on my wings.”

    Me: “I’m sorry that you don’t feel the kitchen didn’t give you enough, but I’ll have to charge you 50 cents to get you more.”

    Woman #2: “That’s bad customer service! The customer is always right!”

    Me: “Ma’am, I apologize but I’m just doing my job the way I was taught to do it, and the menu says that extra sauces cost extra.”

    Woman #1: “Bring me the manager!”

    (My manager visits the table, offers to re-toss her wings in the kitchen but she just insists on having extra sauce brought to her without wanting to pay. My manager brings her half of a ramekin of sauce as a compromise but tells me that anything else they order will be extra. The women are grumpy for the rest of their meal and request a to go box toward the end.)

    Woman #2: *holding her ramekin of blue cheese dressing* “I need another container.”

    Me: “An empty container?”

    Woman #2: “No, with extra blue cheese.”

    Me: “That’ll be 50 cents. Is that okay?”

    Woman #2: “No! Its not like I want extra because I ate it all. I just want extra to go!”

    Me: “I’m sorry; ma’am, but extra dressings are 50 cents…”

    (She turned it down and their checks did not include any extra dressing charges. The women berated me more anyway, asked me if I was new, and asked where the ‘other girl’ they had before was. The girl they described to me had actually been recently fired. One lady asked for change for a dollar, which I gave her, and left two quarters on the table with a note that said ‘Customer service goes toward your tip. Here’s your 50 cents.’ Sorry, giving out free stuff isn’t part of my job, lady!)

    Related:
    A Continuous Sauce Of Stress

    Building Up Abuse About The Building

    | Chicago, IL, USA | Bad Behavior, Crazy Requests, Family & Kids, Top

    (I work as maintenance coordinator for a property management company. I get a call from a nearly 30-year-old tenant’s mother.)

    Me: “Hello, This is [My Name]. How can I help—”

    Mother: “You listen here. I am going to sue the living s*** out of you and you negligent company unless you fix the issues in my son’s apartment!”

    Me: “I’ll do everything I can. What is the—”

    Mother: “Well, YOU have already been doing ALL that YOU can. Maybe I need to talk to someone else, cause all you can do is f*** all!”

    Me: “Ma’am, I’m more than happy to assist you in any way I can but I will stop this conversation if you continue to be abusive. What is the add—”

    Mother: “I’M BEING ABUSIVE?! You take my money EVERY MONTH so my son can live in that s***-hole! Breathing in mold, dealing with rats and roaches! WHAT ABOUT THE GOD-D*** HOLE IN THE CEILING?! Don’t you think that’s abusive!?”

    Me: “Ma’am, I have no knowledge of any unit having any of these problems but for me to help I need the address—”

    Mother: “YOU HAVE NO F****** KNOWLEDGE?! LET ME TALK TO YOUR MANAGER!”

    (At this point I lose my patience.)

    Me: “Ma’am, did you sign the lease for your son or were you present for the signing of the lease?”

    Mother: “No, I did not, but what the h*** does that have to do with anything?”

    Me: “It MEANS I legally do not have to talk you. NO ONE here has to, and if you continue to be this abrasive on the phone, I will advise the property manager to evict your adult son from his unit. I DON’T WANT TO DO THAT! Now, PLEASE, if you want me to help I need the ADDRESS!”

    Mother: “Fine, it’s [address].”

    Me: “Ma’am, we don’t even manage that building. It’s managed by [Other Management Company].”

    Mother: “Well, then, how do I get ahold of them?”

    Me: “Let me Google that for you. ” *hangs up phone*

    I Don’t Work Here, Does Not Work Here, Part 16

    | FL, USA | Bad Behavior, Crazy Requests

    (I went to check out a sale at a clothing store. While browsing the clothing racks, a lady runs up to and violently grabs my arm and start yelling at me.)

    Customer: “About d*** time someone showed up. I’ve been looking for you for ten minutes now!”

    Me: “Excuse me?”

    Customer: “Don’t give me that! I give you guys a lot of my hard earned money and all I get is crappy service.”

    Me: “Um ,ma’am, I’m sorry, but I think you—”

    Customer: “Now listen here. I don’t have time for this. I’ve got places to be, so just do your d*** job and help me!”

    Me: “Ma’am, I don’t work here.”

    Customer: “Work, you got that right! You just get paid to sit on your fat a**. If it was up to me you’d be fired!”

    (At this point the store manager has heard the commotion and comes over to see what the problem is.)

    Manager: “Excuse me, ladies. Is there a problem here?”

    (Customer angrily points at me.)

    Customer: “Yes, there’s a problem! Your sorry excuse of employees stand around all day while your customers have to suffer!”

    (Looking at me, the manager understands what’s going on and is trying to not burst out laughing.)

    Manager: “I’m terribly sorry, ma’am, but if you would have asked a store associate for assistance instead of yelling at another customer, perhaps we could have assisted you.”

    Customer: “Well, I never!”

    (Confused, the lady looks at me and finally realizes I’m not wearing a store uniform or name tag.)

    Customer: “Oh, um… Ah, I think I’ll just come back later.”

    (Looking extremely embarrassed the lady rushes out of the store without even apologizing.)

    Manager: “I’m sorry, miss. Are you all right?”

    Me: “I’m really confused but yeah. I guess. Are all your customers like that?”

    Manager: “That’s not even the worst of it.”

    Related:
    I Don’t Work Here, Does Not Work Here, Part 15
    I Don’t Work Here, Does Not Work Here, Part 14
    I Don’t Work Here, Does Not Work Here, Part 13

    Summer Starts Earlier Every Year

    | MD, USA | Bad Behavior, Family & Kids

    (I am a counselor at a summer camp. A parent asks me this as she is dropping her son off on the first day.)

    Mother: “Camp starts at 9 am, right?”

    Me: “Yes, that’s correct.”

    Mother: “So when is the earliest I can drop him off?”

    (This is a reasonable question, as some camps in the same building provide before-care options. Ours, however, does not.)

    Me: “8:55? We always start with some casual games that the kids can join as they arrive, so there’s no need to worry about him missing anything.”

    Mother: “But I need to drop him off, and his sister at her camp, and then I have to get to work. So I really need to drop him off earlier. His sister’s camp doesn’t have before-care so I need to drop her off second.”

    Me: “I’m sorry; we don’t have before-care either.”

    Mother: “But you must get here before 9.”

    Me: “Well… we do get here earlier but we have setup to do.”

    Mother: “I’ll just drop him off when you get here then.”

    Me: “We really can’t be responsible for the children outside of camp hours.”

    Mother: “He won’t bother you.”

    Me: “Please do not bring him before 9.”

    Mother: “Okay, see you at 8:30!” *walks away*

    Me: “No… please don’t!”

    (I got there at 8:20 the next morning and found the child sitting in the hallway outside the locked room!)

    Driving Thru Justice

    , | Springfield, MO, USA | Awesome Workers, Bad Behavior, Crazy Requests, Food & Drink, Top

    (I work at a fairly popular fast-food restaurant. Our location is right next to three different college campuses, so our main customers are a lot of students and teachers in-between classes. This, of course, means our fast service is super-essential, especially in the middle of a rush-hour lunch period.)

    Me: “Thank you for choosing [Fast Food]! How does a [Burger] sound today?”

    Customer: “What sounds good is a moment to order. Just wait a second.”

    Me: “Okie-dokie, just holla as soon as you’re ready to—”

    Customer: “Will you shut the f*** up and let me f****** decide?!”

    Me:  *shocked* “Um, okay. I—”

    Customer: “Um, um, um! BE QUIET. I AM TRYING TO ORDER!”

    (I stay quiet for four minutes, until she speaks again.)

    Customer: “Are you even f****** there?”

    Me: “Yeppers, and I’m ready to take your order whenever you are.”

    Customer: “Don’t you f****** take that tone with me! I’ll have a large number six with a [Soda], no ice.”

    Me: “Excellent, I’ve got a—”

    Customer: “What’s my total?”

    Me: “I’ll ring it up.”

    (The customer drives up before I am done punching it in, and parks at the first window. There is no one there, since that employee is on her break, and all of the service is left to me. Eventually, the customer seems to get the message, and I wave her up to the final window.)

    Customer: “Why isn’t there anyone f****** there to take my money?”

    Me: “I’m sorry, ma’am. He’s on break. It’s just me right now.” *I hand her her drink* “Your total came to $6.55.”

    Customer: “WHAT? That’s too much. I don’t have that!” *waves her credit card*

    Me: “I’m sorry. I was trying to tell you the total at the speaker—”

    Customer: “This [Soda] tastes like s***. I want a free one.”

    Me: “I’ll just pour you another one—”

    Customer: “I want to talk to your manager.”

    (I get my manager, who had heard the better part of our exchange over the headsets.)

    Manager: “How can I help you, ma’am?”

    Customer: “I swear I never do this, but I have been waiting forever to get my food, your worker is a f****** b**** and totally incompetent, and this isn’t the drink I ordered. And if I don’t get a free [Competitor’s Burger] and some pies or something, then I swear I’m never coming back and I will tell my kids and all of my grandkids and everyone I know to never come back to this restaurant ever again!”

    Manager: “That’s really too bad. If you want a free [Competitor’s Burger], you’ll have to get your a** down three blocks and b**** at the [Competitor]‘s people instead. And you’ll have to, now that I’m officially banning you. Get the f*** out of my drive-thru.”

    (At this, my manager slammed the window shut and told me to go ahead and eat the meal that the rude customer had left behind.)

    Page 7/113First...56789...Last