Category: Bad Behavior

Not Booked For Stealing

| NY, USA | Bad Behavior, Criminal/Illegal

(In the store where I work, to prevent theft, a security alarm at the doors will go off if your items have not been scanned. At the same time, we’re never allowed to accuse someone of stealing. A woman walks through the doors to leave and the alarm sounds off and she comes to a halt, so I approach her.)

Me: “Hi, ma’am. Sorry about that. Do you want me to go re-scan those to make sure the alarm won’t sound off when you walk out again?”

Customer: “Oh, I think these might have accidentally fallen into my pockets. I’m sorry…”

(She then pulled out two books from her coat pockets, handed them to me, turned, and walked out, leaving my coworker and me very confused.)

Assumptions Are The Devil

| MO, USA | Bad Behavior, Religion, Theme Of The Month

(I work in a sandwich shop. I’m working the front counter and taking an order from a couple in their 60s or 70s.)

Customer: “What’s that you’re wearing?” *she points to my the Egyptian ankh I wear as a necklace*

Me: “It’s an ankh. It’s an Egyptian symbol of life.”

(Customer talks quietly to her husband for a moment then turns back to me.)

Customer: “Do you think it gives you special powers?”

Me: “No, I just like the symbol and life.”

(Customer confers with her husband again then asks, deadly serious.)

Customer: “So, do you worship the devil?”

Me: “No. I also don’t insult people just because I don’t understand them.”

How To Fell His Yell

| QLD, Australia | Bad Behavior, Crazy Requests

(I work for a large national mobile company. Road works cut our fibre cable and the network goes down. One gentleman keeps coming in and terrorising my staff.)

Customer: “You broke the network. I demand to be back up and running, now.”

Me: “Sir, I understand the frustration. Unfortunately we all have to wait until the cable is fixed; there isn’t any way around it.”

Customer: “Why did you cut the cable?”

Me: “Sir, I didn’t cut the cable. The road workers did.”

Customer: *all red faced and angry* “All you people are the same, useless! Why don’t you go out there and help them?!”

Me: *fed up* “Because then there wouldn’t be anyone here for you to yell at.”

Put Yourself In Her Shoes

| Wales, UK | Bad Behavior

(I am clearing some shelves of wine that have been on promotion, since the promotion is ending and a new one starting the next day. I am unable to park my trolley nearby due to space and am having to carry bottles to the nearest aisle. As this conversation takes place, I am holding five bottles of wine.)

Customer: “Excuse me?”

Me: “Hi there. If you could bear with me just one second while I put these down and I’ll be right with you.”

(She says nothing so I start to walk to the trolley, only a few yards away. But…)

Customer: *grabbing my arm and tugging, hard* “Hey! Why aren’t you helping me?”

(I drop all five bottles, four of which smash and splash all over the customer’s white, expensive looking shoes.)

Customer: “Look what you did, you stupid b****! You’re gonna have to pay for these!”

(She reached down and removed her shoes, despite my protests, so she was standing barefoot in a puddle of glass-filled wine. She was still shouting at me about how much her shoes cost and how I was going to have to pay for them or she would have me arrested when the manager arrived. Having seen the whole thing on the cameras, he made her pay for the broken bottles, helped me clean up, and gave me the afternoon off.)

Urine Real Trouble

| VA, USA | Bad Behavior, Books & Reading, Liars & Scammers

(One of my jobs at the library is to bill people who damage library books. Three children’s books have been urinated on and reek. As we’ve had problems in the past with people claiming that the library fabricates damages for money, I put my gloves on and snap some pictures of the pee-soaked books. The next day, the customer comes in.)

Customer: “Your coworker says I can’t check out any more books until I pay my fines. Why the heck do I have fines?”

Me: “You returned three of our books damaged with urine and are responsible for replacing those items.”

Customer: *angrily* “I did no such thing! They were just fine when I returned them!”

Me: “Here, let me show you what we found in our book drop.”

(Shows customer pictures of damage as customer gets more agitated with each picture.)

Me: “They are damaged and you are responsible for paying for them.”

Customer: “They were just fine when I put them in your book drop!”

Me: “Are you saying that one of my staff peed on your library books?”

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