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    Category: Bad Behavior

    Order(s) Out Of Disorder

    | CA, USA | Bad Behavior, Food & Drink

    (It’s 8:30 pm on a very slow Monday night, so my manager has sent everyone home except me and another server. Suddenly, we get slammed. Within 20 minutes I have over 20 tables. While I’m doing my best, about half my tables still need to be greeted, much less have their orders taken.)

    Customer: “We need refills. It’s been like twenty minutes since you came over here last. We’re all done with our food and we’ve needed refills this whole time!”

    Me: “I’m sorry, sir; I’ll be back in one second with those refills, okay?”

    (I get the tables refilled, despite the fact that I have to ring in four other tables and check out three of them. Because I am so busy, I make a mistake and give him a regular soda like his friends instead of the diet soda he wants. After dropping them off and trying to attend to the outrageous amount of other guests needing me, he begins yelling for me.)

    Customer: “HEY! LADY! WE NEED YOU OVER HERE NOW!”

    (I look sympathetically at the couple I am currently taking the order for.)

    Me: “I am so sorry about this; I will be right back.”

    Couple: “Oh, don’t worry about it; we do understand. It’s crazy in here!”

    (I hastily run to the shouting customer. He shoves the cup against my chest, sloshing soda on me and the floor.)

    Customer: “Can I get a DIET soda this time? DIET? DI-ET, as in NOT REGULAR?”

    (The shouting customer’s wife has been looking embarrassed during the whole exchange. She suddenly pipes up.)

    Customer’s Wife: “SIT. DOWN!”

    (The customer sits immediately, fuming. I refill his diet soda quickly, trying to ignore the cold soda all over me.)

    Me: “Here you go, sir; I’m very sorry about that.”

    Customer’s Wife: “Thank you so much dear. Whenever you get a chance, we’d like the bill. Take your time.”

    (Trying not to cry, I take care of some other customers, including the poor couple I had to run away from, and then print their bill out. The husband does not look at me or talk to me again the rest of the time.)

    Customer’s Wife: “You were an amazing waitress, honey. Thank you.”

    (The wife left me a 30% tip, and the other couple dropped a $20 bill for my tip on top of their small, $20 tag.)

    A Fight Between Black-Felts

    | NY, USA | Bad Behavior, Top

    (I am a 17-year-old male. I’ve recently become interested in learning how to make stuffed animals. I decide to make a stuffed animal for my sister, and go to the local fabric store for some felt and materials.)

    Me: “Hi, can I get black, white, orange, and yellow felt please?”

    Cashier: “Of course! What for, if I may ask?”

    Me: “I’m going to attempt to make a stuffed animal for my sister; wish me luck!”

    Cashier: “Aw, that’s so sweet!”

    (The cashier hands me the black, white, and orange felt.)

    Cashier: “You’ve got the last black felt, but let me check to see if we have any more yellow.”

    (The cashier goes to the back. An elderly customer comes in, and snatches the black felt out of my hands.)

    Me: “Hey! I need that!”

    Elderly Customer: “No, you don’t. What would a stupid kid like you need this for?”

    Me: “I have my reasons. Can I please get that back?”

    Elderly Customer: “I need this more than you do. I bet you don’t even know how to sew; you’re a boy.”

    (The cashier comes back.)

    Cashier: “We’re all out of yellow, but we have—hey, why does she have the black felt?”

    Elderly Customer: “I need it more than this brat!”

    Me: “She grabbed it from me. Theoretically I could just cut up an old T-shirt or someth—”

    (The cashier snatches the felt from the woman.)

    Cashier: “Give me this.”

    Elderly Customer: “WHAT WOULD SOME TEENAGER NEED THAT FOR?!”

    Cashier: “He’s making a stuffed animal for his sister; now get out before I throw you out.”

    (The elderly customer grumbles and leaves.)

    Me: “Thank you so much.”

    Cashier: “Honestly, I don’t know why that woman keeps coming back. Good luck on your stuffed animal; come back and show it to me!”

    Me: “I’ll be sure to!”

    (The stuffed animal came out great; I hope my sister loves it!)

    Thinks He Is Customer Number One

    | Detroit, MI, USA | Bad Behavior, Movies & TV, Theme Of The Month, Top, Wild & Unruly

    (A customer comes in. While he is a regular, no one on staff cares for him, because he always acts like he should get special treatment.)

    Me: “Hi, [Customer]. How are you today?”

    Customer: “Fine, Here’s your movies.”

    (He throws them on the counter, and they scatter everywhere. I start picking them up.)

    Me: “These movies didn’t come from here. In fact they aren’t even from another one of the stores in our chain, but a completely different one.”

    Customer: “What do you mean? So I can’t return them here?”

    Me: “No, you’ll have to take them back to [Competitor].”

    Customer: “I don’t see why! Don’t you know how much money I spend here?”

    Me: “Actually, I do know you’re in here quite often, but I still can’t take movies from [Competitor].”

    (He argues with me for a while, and I try to calmly explain why I cannot take his movies. He continues to be belligerent, and knocks over other things that we have sitting on the counter.)

    Me: “Sir, I am going to have to ask you to leave.”

    Customer: “Fine! I’m leaving and taking my business elsewhere!”

    (As I watch him leave the store, instead of heading toward his car, he goes around to the part of the building facing the road and proceeds to urinate all over the windows. The entire store has huge windows, so after all the ruckus he caused, my staff and our customers in the store all see this. Everyone is in shock over this display. I start calling the police.)

    Me: “Yes, I would like to make a report on a man who exposed himself and urinated on our building… Why, yes, I do happen to have his name and his address…”

    The Sauce Of Her Entitlement

    | Buffalo, NY, USA | Bad Behavior, Food & Drink

    (10 hours into my shift, an entitled, belligerent customer begins barking out orders. After an arduous ordering process, her meal arrives.)

    Customer: “WHAT is THIS?”

    Me: “That’s the broiled seafood platter you ordered, miss. May I provide any other sides or sauces to complement your meal?”

    Customer: “What IS this?”

    Me: “Oh, that small cup of cocktail sauce? We provide cocktail sauce with all of our shrimp meals, as it is commonly requested.”

    Customer: “Well, I don’t LIKE cocktail sauce! I won’t eat it!”

    Me: “Not a problem; you’re under no obligation to do so!”

    Customer: “I SAID that I don’t LIKE it! TAKE IT OFF MY PLATE!”

    (Although startled, I comply.)

    Customer: “Bring me something else!”

    Me: “Would you like drawn butter?”

    Customer: “I want shrimp sauce!”

    Me: “Cocktail sauce is the condiment we most commonly pair with our shrimp, but I’d be happy to bring you samples of our remoulade, tartar, hot sauce, Asian sauce—”

    Customer: “ASIAN sauce? What is that?”

    Me: “It’s similar to sweet and sour sauce.”

    Customer: “Is it spicy?”

    Me: “Mostly, it’s sweet and sour. I don’t find it spicy at all, but I can’t predict how it will taste to you.”

    Customer: “Ugh, you’re no help! Fetch me the sauce your executive chef recommends! Unlike you, he’ll know!”

    (Upon recommendation, I offer the Asian sauce.)

    Customer: “UGH! This is spicy! You lied to me!”

    Me: “I apologize; I did not intend to mislead you. Would you like to try another sauce?”

    Customer: “I don’t understand why you won’t just bring me shrimp sauce! That’s what I want! You aren’t very good at this, are you?”

    Me: “I’m sorry; the only ‘shrimp sauce’ we carry is cocktail sauce.”

    Customer: “Wait, cocktail sauce? That sounds about right. Bring that out immediately!”

    (The woman happily devours her cocktail sauce, casting me death stares all the while.)

    These Wheels Don’t Revolve Around You

    | Duluth, MN, USA | Bad Behavior, Top

    (A middle-aged customer approaches me. I’m helping an elderly customer who has fallen out of his wheelchair, back into his chair. I’m a small guy: about 5’6″ tall and 120lbs.)

    Middle-Aged Customer: “Hey, you!”

    Me: “I’ll be with you in a moment, miss.”

    (I continue struggling to help the elderly customer back into his wheelchair.)

    Middle-Aged Customer: “Help me now, d*** it! I’m in a hurry; he can f****** wait!”

    (I ignore her until I am able to get the elderly customer back in his wheelchair. I start checking to see if he is okay.)

    Me: “Are you sure you’re alright, sir?”

    (The middle-aged customer grabs my shoulder, pulling me to face her.)

    Middle-Aged Customer: “I said, NOW!”

    Elderly Customer: “Now listen here you b****! What the h*** gives you the right to talk to this young man—much less grab him—like that? He told you he’d help you in a minute. People like you are what’s wrong with the world. The world doesn’t revolve around you. Stop acting like a d*** child!”

    Middle-Aged Customer: *storms off*

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