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    Category: Bad Behavior

    Trapped On Mount Karma

    | UK | Bad Behavior, Geography, Health & Body, Top

    (We are having one of the coldest Easters in record. I work in an outdoors equipment shop, where we sell everything for use in outdoor activities, from hiking boots and tents to climbing gear and ice picks. I also volunteer for the UK’s mountain rescue. My manager and colleagues all know this, and are happy for me to go on calls.)

    Customer: “I’m looking for some hiking boots so I can go out in the snow.”

    Me: “Okay, sir, they are just over here.”

    (We walk over to where we display our boots. As he is looking, I get paged that my team is going out on a rescue.)

    Me: “Sorry, sir, I am afraid I have to go. I volunteer for mountain rescue, but one of my colleagues will assist you.”

    Customer: “What! How dare you! You shouldn’t trouble me just because some random people managed to get themselves hurt.”

    (The customer grabs onto my sleeve. My manager comes over, as he is aware of my needing to leave.)

    Manager: “Sir, please let my employee leave. I will help you personally, and we will give you some free walking socks for your inconvenience.”

    (I eventually leave, and my team performs our rescue. The casualty had hypothermia and a broken leg, but other than that was fine. A couple of days later, my team get another call-out. I bet you can’t guess who it was…)

    On The Need For Hazard Pay, Part 4

    , | USA | At The Checkout, Bad Behavior, Food & Drink

    (It is late at night. I’m doing headset on all drive-thru lanes, and handling money by myself. I am talking to a customer at the window.)

    Me: “Hello! Your total is $[total] tonight.”

    (I take the money, and another car pulls up. I greet them while I count change.)

    Me: “Good evening! Order when you are ready.”

    (I turn back to the window.)

    Me: “Here is your change, sir. Have a great night!”

    Customer: “Why are you talking to yourself? Are you slow or something? I don’t want your kind handling my money!”

    Me: “Uh… I was just greeting the customer who pulled up to the speaker.”

    (As we are talking, I am typing in the next customer’s order.)

    Customer: “I’m the only one here! What are you doing now? Hey! Answer me!”

    (I am now ignoring the guy yelling at me through the closed window.)

    Me: “Your total will be $[total] at your first window, ma’am. Please pull forward.”

    Customer: *banging on the window* “You can’t ignore me! I’m a paying customer! Open the window!”

    (I yell through the window.)

    Me: “Please pull forward, sir! You are blocking the next customer.”

    Customer: *suddenly very calm* “Okay, I’m sorry. But could I get another copy of my receipt? I dropped the one you gave me.”

    (I oblige and print him a new receipt. When I open the window he suddenly grabs my arm and tries to pull me out of the window. My screaming alerts my manager, who pulls me back inside, and locks the window shut while the customer speeds off with their food.)

    Manager: “What the h*** was all that about?! He nearly kidnapped you!”

    (I don’t work nights anymore…)

    Related:
    On The Need For Hazard Pay, Part 3
    On The Need For Hazard Pay, Part 2
    On The Need For Hazard Pay

    She Crossed The Line, Part 2

    | Australia | At The Checkout, Bad Behavior, Top

    (I’m serving on the registers. There is an enormous line of people, so many of them have been waiting more than ten minutes to make their purchases. I look at the man at the front of the line and call him up. As he is walking up to my counter, an old woman with a walking frame, with remarkable speed, pushes through the adjacent layby line and throws her items at me, then turns and glares at the other man. The customer I called waves his hand at me to let her through. We both assumed that due to her age, she may not have realised that she came in the wrong way.)

    Me: “Hi, how are you today?”

    Customer: “Get on with it.”

    Me: “Uh, okay. So, just checking, are you just purchasing these today? I noticed you were in the layby line before.”

    Customer: “Of course I’m bloody well buying them! Why else would I be here?”

    (She puts more items on the counter, rudely shoving another customer’s stuff to the side, making some clothes fall on the ground. My coworker and I quickly pick up the items so they don’t get dusty.)

    Customer: “Why were you helping her? You’re supposed to be serving me, but you’re not doing a very good job of it!”

    Me: “Some clothes got knocked on to the floor, so I was picking them up to make sure they weren’t damaged. Now, I’m happy to put your items through. Just so you know, next time you actually need to line up over there. There is a big line waiting for the registers, but that nice man let you through.”

    Customer: “Well how was I supposed to know where to line up? There are no signs.”

    Me: “Well… there are around 30 people standing in the line that you just walked past. Also the wall just behind me says ‘Purchases: Pay Here’, while the one you were at says ‘Layby’.”

    (I point to all the large signs, but the customer isn’t even looking where I am pointing.)

    Customer: “You need to put signs up. That’s misleading.”

    (I ignore the last bit, since I’ve already explained it to her. I finish putting her sale through.)

    Me: “Alright then here’s your bag and receipt; have a nice day!”

    Customer: “I won’t! Because you RUINED it!”

    Other Customer’s Small Child: “Wow. What a crazy old bat!”

    Related:
    She Crossed The Line

    It Isn’t The Coffee That Is Bitter

    | Phoenix, AZ, USA | At The Checkout, Bad Behavior, Food & Drink

    (Our store serves mostly older customers and families. We promote a very friendly atmosphere, calling customers ‘hon’ and the like. An older customer comes in for a coffee.)

    Me: “Hi welcome to—”

    Customer: “I want a large hot coffee, with two creamers, and six sugars, and nothing else. And I want the senior discount.”

    Me: “Of course. After your discount, it comes to $2.06.”

    Customer: “Add the senior discount.”

    Me: “I already did, ma’am. Before the discount it was $2.29.”

    (The customer gestures to another customer.)

    Customer: “He got his for less. Why are you overcharging me?”

    Me: “He works here; it’s just his day off. The employee discount is different than the senior discount.”

    Customer: “Well, okay. So I owe you $1.73?”

    Me: “No, $2.06. The $1.73 on your screen is before tax. Right below that you should see $2.06.”

    Customer: “Thirty cents in taxes!?! I’m not paying that much!”

    Me: “I can’t control how much tax is ma’am. Here, how about I buy your coffee today.”

    Customer: “Two creamers, six sugars.”

    (I make her coffee, and she takes it outside. Less than two minutes later, she returns, fuming.)

    Customer: “This is so bitter!”

    Me: “I’m sorry. I can add some sugar for you.”

    Customer: “How many did you put in?”

    Me: “Six.”

    Customer: “I only want six. Don’t put any more in.”

    Me: “Okay, would you like non-sugar sweetener?”

    Customer: “No! Just make my coffee sweeter!”

    Me: “Hun, I don’t know how to make your coffee sweeter without adding anything to it.”

    Customer: “I want a refund! You’re terrible!”

    Me: “Your coffee was free. I can’t give you a refund on something free.”

    Customer: “I want my money back! Get me your manager!”

    (I got my manager, explaining everything. Eventually she ended up giving the customer a voucher for two free coffees, but not before I was called a “stupid, fat c***”.)

    A Lack Of Water Can Put You In A Real Pickle

    | NY, USA | Bad Behavior, Crazy Requests, Food & Drink, Top

    (We currently have a 50% sale on our store water bottles. It is late in the day, and we have sold out. I am currently organizing the shelves with jars of pickles.)

    Customer: “Hi, I would like to know where the cases of your store water bottles are. I can’t seem to find them anywhere.”

    Me: “I am really sorry, but because of the sale we have unfortunately sold out of the water bottles. We should be getting more in tomorrow when the delivery truck comes in.”

    Customer: “What!? How can you be out of water! I want the water!”

    Me: “I am really sorry. Today is the last day of the sale, so many people came in to get them. You can go to customer service, and they will issue you a rain check. You can come back tomorrow and still get the sale.”

    Customer: “No! I don’t want a rain check! I want my d*** water now! I know you have them in the back stock somewhere! Stop being a lazy a**, and get me some water!”

    Me: “Ma’am, I really am very sorry. We are completely out of water at the moment. If you came in a little earlier, we may have had some. It is almost the end of the day, and our other customers wanted to get the sale. The most we can do for you now is issue a rain check. You will just have to come back tomorrow. If you like, I can have a few cases held at the customer service desk for. They will be ready for you tomorrow.”

    Customer: “This is absolutely ridiculous! I want my d*** water now! Not tomorrow! NOW!”

    (Just as my manager is about to approach us after hearing the yelling, the customer takes her arm across the pickle shelf, and smashes about 12 jars of pickles to the ground. I am completely shocked and dumbfounded.)

    Customer: “There! That’s what you get for being a lazy a**, and not getting me my d*** water! I want my d*** water!”

    Manager: “Ma’am! There is absolutely no reason for you to damage our merchandise and put my employee’s safety at risk. You could have seriously cut someone with all of this glass!”

    Customer: “Well maybe if your lazy a** employees would do their jobs I wouldn’t have had to do that!”

    Manager: “Like my employee nicely told you, we are out of the water bottles. We are getting a shipment tomorrow. She was even willing to go out of her way to make sure to keep a case for you aside when we got them in. But, since you decided to take things into your own hands, you are no longer welcome in this store.”

    Customer: “I am the customer! You can’t do that! Give me my water!”

    Manager: “Well too bad; I just did!”

    (My manager calls security, and threatens to call the police if the customer doesn’t pay for all of the pickles. My manager then has her banned from the store without her water. I smelled like pickles for the rest of the night!)

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