• A Pain In The Nugget
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    Category: Bad Behavior

    Some Customers Really Need To Change

    | CT, USA | At The Checkout, Bad Behavior, Crazy Requests, Money

    (I work as a cashier in a small grocery store. An older woman comes to my register with two gallons of milk and some bread.)

    Me: “Okay, ma’am, your total comes to $10.08.”

    Customer: “I only have ten dollars!” *waves a ten dollar bill in my face*

    Me: “You know what? I’ll just pay the difference for you, since you’re a regular.”

    Customer: “Fine.”

    (I take a quarter out of my pocket, complete the transaction, drop the change in my pocket, and hand her the milk.)

    Me: “Have a great day, ma’am!”

    Customer: “Where is my change? The screen says my change is 17 cents.”

    Me: “Well, since I used a quarter to pay just the eight cents I took the rest of the change back.”

    Customer: “You should give it to me! You’re stealing from me, you little b****! Let me talk to your manager!”

    (She continues to yell at me and my manager for a few minutes, calling us evil thieves.)

    Manager: “No one is stealing from you, ma’am. She didn’t even need to pay the difference on your total.”

    Customer: “I’m never coming back here again!”

    (She storms out.)

    Needs To Clean Out More Than The Hard Drive

    | NV, USA | Bad Behavior, Health & Body, Rude & Risque, Technology

    (I work in the electronics section of a home store. I deal mostly with computers, tablets, and the like. A customer is having troubles setting up a computer after purchasing it the previous day. He needs to do a local account reset so the computer can be used like new. I tell him to come back down to the store, because it would be easier to show him how to do it. The customer in question is probably in his 80s. I am a girl in my 20s. My coworker, who is also a girl in her 20s, is standing next to me.)

    Customer: *smelling of stale cigarettes and other things* “Hi, I spoke to you on the phone about my computer.”

    Me: “Yes, of course. Go ahead and take your computer out and we will plug it in and take care of your issues. Other than the problem that you spoke to me about do you have any questions?”

    Customer: “No, I just want to download some things and it won’t let me without a password.”

    (I proceed to walk the customer through the steps of resetting the computer, adding accounts, changing passwords, and installing software. All this time I have been touching the computer and inputting the customer’s information so that we can get him out the door. He has me download one last thing and right when we are about to finish up he asks me another normal question.)

    Customer: “So, can you show me how to delete files and emails? It has been a long time and this computer is different from my other one.”

    Me: “Sure, not a problem. Do you know where your files are located in the computer?”

    Coworker: *standing next to me* “Here, they might be located in this section.”

    (She looks through the computer, but can’t seem to find anything so I resume my search.)

    Customer: “Well, they are more so movies than files….”

    (I see where this is going and I sort of freeze up.)

    Customer: “Yeah, I was watching a lot of porn last night and I can’t seem to get it off of my computer.”

    (I am now slowly removing my hands from the keyboard and suddenly realizing that it didn’t look like he had cleaned the computer before he brought it in. My coworker’s face has gone pale and she slowly walks away from the department to wash her hands. I stand there wishing I could do the same.)

    Customer: “Yeah, I was watching a lot of stuff last night and I came across some things that I don’t know if I really wanted to see and now I want you to delete them for me.”

    Me: “…”

    Customer: “So can you do that, too?”

    Me: “No… sir. I can’t attempt to access anything of that… er… nature. If something were to pop up unexpectedly I could be fired… or we could be sued.”

    (My coworker has come back and that point and reiterates to the customer what I just said about things of that nature.)

    Customer: “Oh… okay. I really wish you could do that for me….”

    (He proceeds to ask me to do more and more things as I just sit there stunned that he allowed me to touch his computer knowing what he had done. He refused to type in anything after that. He finally ran out of questions to ask me and started putting his computer away. As he walked away I immediately booked it to the bathroom and scoured my hands with soap and water and then proceeded to empty a bottle of hand sanitizer on them. I then walk to tell my manager what happened, so that I could ask him what I should do if that situation ever occurred again.)

    Manager: “The next time that happens, tell him you can’t help him because his computer is now classified as a biohazard.”

    Dealing With A Smoking Gun

    | CT, USA | At The Checkout, Bad Behavior

    (I work at a grocery store at the courtesy desk. Our store is relatively new and doesn’t sell cigarettes, unlike most others of the same chain. One day a woman approaches the desk.)

    Me: “Hello. How may I help you?”

    Customer: “Yes, can I have a carton of Marlboro Lights?”

    Me: “Oh, I’m sorry, ma’am. This [Store] does not sell cigarettes.”

    Customer: *shocked and annoyed* “What? Why not?!”

    Me: “The owner made the decision not to sell them before he opened this store.”

    Customer: “I can’t believe this. That’s just UN-AMERICAN!”

    (Her husband who was nearby hears her and walks up.)

    Customer’s Husband: Hmm? What’s the matter?

    Customer: “This store doesn’t sell cigarettes! Have you ever heard of that before?! It’s just un-American!”

    Me: “I’m sorry for the inconvenience. There is a store in the plaza that sells cigarettes just outside here.”

    Customer: “I shouldn’t have to! It’s just un-American to not sell cigarettes!”

    (The customer storms off leaving me and her husband to just stare in confusion.)

    Me: “Have a nice day, sir.”

    Customer’s Husband: “Yeah, not when I’m out shopping with her!”

    A Creepily Patient Patient

    | USA | At The Checkout, Bad Behavior, Crazy Requests

    (I work as a tech. I’m going up front to hand a file to the receptionist for a check out. There is a man about 20 years older than me talking to the receptionist.)

    Him: “Hey…” *does that smile that says ‘heeeyyyy’*

    Me: “Hi. I hope you haven’t been waiting too long. Do you need anything or are you waiting for the doctor?”

    Him: “No, I am juuuuusst fine.” *creepily looking me up and down*

    (I leave, do some things in the back and come back out to get the next patient which isn’t him. He is still standing there. The receptionist pulls me aside and hands me a note that has his name and number on it.)

    Me: “What is this?”

    Receptionist: “He is into you. He wants to know how old you are and if you are single.”

    Me: “He is way too old for me. I’m not interested.”

    (I hope he’ll just leave me alone if I don’t talk to him unless necessary. He waits around for a good hour. Because of the layout of the hospital, I have to cross the lobby a number of times. Each time, he stands in the doorway so I have to walk past him.)

    Him: “Give me your number.”

    Me: “No, sir, I’m sorry.”

    (I keep walking. I’m not very good at telling people straight out that I’m not interested. A few days later… he has come back once on my day off and left when he finds out I am not working.)

    Receptionist: “I’m glad you didn’t give him your number. This guy is crazy!”

    Me: “What happened?”

    Receptionist: “He sat and waited in the parking lot to see if you would come out. When I did, he got my husband’s number off the truck.” *he sold diet products from home and had an advertisement on her truck*

    Receptionist: “He called me every day for three days asking if you were going to give him your number!”

    Me: “I’ll take care of it. I’m so sorry!”

    (I called him from the work phone, so he wouldn’t have my number, and told him to leave us both alone. We never heard from him again.)

    Make Him Go Red In The Face

    | Louisville, KY, USA | Bad Behavior, Bizarre, Pets & Animals, Rude & Risque

    (My father runs a dog grooming shop, and I have been helping him out there since I was about 10 during times when I’m not in school. During the time of this exchange, I was maybe 14 and working the counter when an older man, maybe in his 50s or 60s, came to pick up his dog.)

    Man: “I’m here to pick up Maggie.”

    Me: “All right, that’ll be $42 today.”

    Man: *smiles* “So, is your hair dyed, or are you a natural redhead?”

    (I had recently bleached my hair from black in an attempt to get it light enough to dye bright red. It was a bright orange color from the bleach, and very obviously not a natural color. On top of that, my eyebrows are dark brown, revealing my natural color.)

    Me: “Um, I bleached it from black, and it just kind of turned this color. It wasn’t on purpose.”

    Man: “Oh, I see. Yeah, my ex-wife was a redhead. Feisty little thing, she was.”

    Me: “Oh, that’s nice.” *awkward smile*

    Man: “But, yeah, I’m just bringing Maggie by to be groomed while I’m waiting for my wife to get out of physical therapy. She can’t move around very well.”

    Me: “All right. Well, if you’d like to hand over your leash and collar, I’ll go get Maggie for you.”

    (I go to get the dog and he leaves with her, only to forget his wallet on the counter. Still not sure if he did that on purpose or not, really. I of course have to call him and let him know that we have it, so he immediately returns.)

    Me: “Here’s your wallet, sir.”

    Man: “Thanks. Haha, you didn’t use my card to buy a new car, did you?”

    (Considering the subtle yet creepy lines he’d dropped, I wasn’t sure if he had realized how young I was. I decided to drop a hint.)

    Me: “Oh, no, haha. I’m nowhere near old enough to drive.”

    (He started to look a bit surprised and just left with a simple thank you. I haven’t seen him since.)

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