November Theme Of The Month: Black Friday!

Category: Bad Behavior

Wish You Could Throw The Book At Him

| Canada | At The Checkout, Bad Behavior

(I work in a small book store, and since most customers don’t bother taking a bag if they’re only buying one book, I usually wait to see what they do. Most people just grab the book as soon as they’ve paid, but if they don’t, then I ask if they need a bag. No one has ever seemed to have an issue with this method… Until now.)

Me: “Hi, how are you?”

Customer: *ignores me, throws money down at the counter*

Me: “…”

(As the receipt prints off he starts to reach forward, so I assume he’s going to just grab the book and not take a bag, so I don’t bother offering one. Big mistake.)

Customer: *pulls hand back* “Well? Can I get a bag?”

Me: *taken aback by his nasty, snarky tone* “Uh, sure.”

Customer: “Do things not come with bags anymore?”

Me: “Yes, but most people don’t bother with one when they only have one item.”

Customer: “Well I’m not most people, am I?”

Me: *under my breath, to myself* “No, you’re not. You’re too much of an a**-hole.”

Immediately Discount Their Argument

| Auckland, New Zealand | At The Checkout, Bad Behavior

(I have served a customer and she has come back in with a malicious look on her face.)

Me: “What’s the issue, ma’am?”

Customer: You didn’t ask me for my discount card.”

Me: “Oh, my apologies. Unfortunately, I cannot do anything to give you that discount now because it has to go through the till first, but there is a number on the back of your card you can call and they can help you.”

Customer: “Why didn’t you ask me for it?”

Me: “It’s up to you to use it, I’m afraid.”

Customer: “I am going to need to take your name and managers number. Give it to me.”

Me: “You knew you had that card perfectly well. My name is not for you to know, and if you are here to stir trouble, I’m gonna have to ask you to leave.”

Customer: “This is outrageous! I did not come to this country to be treated like this by customer service!”

Me: “And I do not work my a** off seven days a week for people like you to come in here and attack me like this. Get out.”

Giving You A Tip Right Back

| Novi, MI, USA | Bad Behavior, Bigotry, Food & Drink

(It is shortly after nine on a Monday night. I have not had a single table since seven so the cook, who is the owner’s son and my age, and I decide to close up shop early. On a regular Monday we close at ten so we are only closing 45 minutes early. Then all of a sudden the phone rings while I am closing up the cash register. Seeing as we are the only two in the restaurant I answer on speaker phone so I can still use my hands to count the drawer.)

Me: “Thank you for calling [Restaurant]. How can I help you?”

Customer: *irate* “Yeah why the f*** are your doors closed?”

Me: “I’m terribly sorry, sir. The owners have chosen to close a bit early tonight. So sorry for the inconvenience.”

Customer: *growing more irate by the word* “Well, you know WHAT?! I can’t believe this s***! I am a regular customer who spends a good amount of money here and am here multiple times a week.”

Me: “Again, I apologize, sir. I would love to have something made for you, but all the grills are shut off and it would take quite a while for them to heat back up. I don’t make the rules; I abide by them.”

Customer: “Yeah? Well some of us don’t have a f****** wife or girlfriend at home to cook dinner for us and we work late! I was just in there the other day and I left the waitress a very good tip, and I didn’t have to do that!”

(Mind you I was the SERVER he referenced, and indeed he is a regular customer. Where he went wrong was the comment about the great tip he left, and the onslaught of curse words.)

Me: *firmly but politely* “Well, sir, again I am very sorry for the inconvenience regarding this evening. But may I add that I was the server that you tipped the other night and while yes, I appreciate your tip, 10 percent is hardly a ‘very good tip.’ Oh, and another thing, with a piss-poor mouth like that no wonder you can’t find a lady to want to stay home and cook for you when you get home. Now I have to go. You’ve wasted a sufficient amount of my time.” *click*

(He came in later that week and apologized to me.)

Won’t Miss This Misogynist

| BC, Canada | Bad Behavior, Bigotry

(The customer calls in because he has no signal on his TV. After verifying simple things, such as ‘is the cable box turned on,’ the customer randomly turns nasty.)

Me: “Okay, sir, can you just press input on your remote for me?”

Caller: “I’M NOT A DUMMY!”

Me: “Nobody assumed that, sir. I just need you to press input so we can get to video.”


Me: “Sir, press input and then we sel—”


Me: “I can’t transfer you back to the queue and that’s exceptionally sexist.”


Me: “Your wife must be a very lucky woman and I don’t have to take this abuse; I am terminating this call.”

The Mother Knows Her Call Of Duty

| OH, USA | Bad Behavior, Family & Kids, Technology

(I am working at a customer support center for a popular online video game.)

Me: “Hello, support.”

Caller: “Hi, my son can’t get into his account.”

(I verify her information and pull up the account.)

Me: “Ma’am, it seems you son’s account was suspended because he violated community guidelines.”

Caller: “What does that mean?”

(I get the report open and my jaw drops. He was reported for harassment. Gamers are infamous trash-mouths, but this one of the disgusting guys who harassed our female players. And I have his mother on the line.)

Me: “It looks like your son was reported for harassing another player. Do you know if he was using his account last Saturday?”

Caller: “Oh, yes, that was him. What did he do? Did he swear?”

Me: “Among other things. Do you have an email address that I can send a copy of our suspension notice and transcript of the event in question?”

(She gives me her email and keeps talking while I type and send.)

Caller:  “I don’t see how you can ban him for a little swearing? I read the rating; don’t the characters swear? What did he say that was so bad?”

Me: “I am not comfortable repeating it. Did you get the email?”

Caller: “Yes, I—”

(She goes very quiet.)

Me: “Ma’am?”

Caller: *she talks in that deadly, angry-mother tone*“Thank you for informing me of this. Unfortunately I will need to cancel his account.”

Me: “I will go ahead and do that for you. Can I help you with anything else today?”

Caller: “No, thank you. I have to go talk to my son now.”

(I didn’t stop grinning all day long, knowing at least one online harasser met justice.)