Category: Bad Behavior

You’re Parking Up The Wrong Tree

| Escondido, CA, USA | Bad Behavior, Transportation

(I work as a security guard at a local bank. Typically my job is to open the door for people and direct people with any questions as well as to be a visual deterrent. There is a holiday parade that is running along one of the streets next to the back. I am told by my boss not to let anyone park in our lot for the parade since we have a smaller lot on a corner and do not have a lot of parking. The woman is an older lady who parks her car and proceeds to walk not towards the bank but to the street with a folding chair to watch the parade.)

Me: “Excuse me, ma’am. I’m very sorry but you cannot park your car there. This is private property.”

Older Lady: “What do you mean? I can’t park here to watch the parade?”

Me: “The bank manager was very clear that this is private property and not to allow parade parking. I’m very sorry.”

Older Lady: “Well, the police said that they weren’t going to give out tickets because of the parking situation.”

Me: “That is very kind of them, but unfortunately this is still private property and not open for parade parking.”

Older Lady: “Well. the police said that I could park here and that local retailers and banks would be allowing this.”

Me: “They didn’t talk to the branch manager, so I guess he’s not aware of this.”

Older Lady: “If the police said it’s all right, I’m going to park here.”

Me: “The police can’t give permission to park on private property, and the number for the towing company to retrieve your car is available on the signs that explain that this lot is for bank business only.”

Older Lady: *full blown yelling* “Are you telling me that you know how the police work better than I do, young man?”

Me: *still absolutely calm and polite* “Well, seeing as I have a bachelor’s in police sciences, yes. I’m pretty sure I do, actually.”

Older Lady: “Well. Then… um…”

Me: “There is public parking right across the street. Would you like me to go and stand in a spot for you, ma’am?”

Older Lady: “Yes, that would be very kind of you, young man.”

No Masters Over Me

, | UK | Bad Behavior, School

(Several young men come in and begin playing on the demonstration consoles. After a short period they begin acting very inappropriately: shouting, vulgar language, etc.  I approach the group.)

Me: “Excuse me, but I have to ask that you calm down or I am going to have to ask you to leave.”

Customer #1: “Whatever.”

Group: *sniggers*

Me: “As I said, ‘sir,’ you need to keep your voices down and your language appropriate, or I am going to have to ask you to go.”

Customer #1: “You can’t talk to me like that. I want to speak to your manager.”

Me: “I’m afraid she is unavailable. If you’d like I can call security and you can speak to them.”

Customer #1: *angry* “I’m not going to be talked down to by someone that works in a shop; you need to learn your place!”

(At this my manager had come over and, obviously seeing my anger, told me to go calm down. When I returned, the lads had gone and I went on with my day and forgot all about the incident. Several weeks later, as part of my Master’s, I was working at the university setting up for an undergraduate laboratory assessment, which I was assisting the lecturer in demonstrating. In came the undergrads, and lo and behold there was my stuck up customer sitting at the bench which I am in charge of. We exchanged a glance and at the professor’s words ‘the demonstrators will be marking you on your practical skills during the course of this assessment, which accounts for 20% of your practical marks,’ his expression changed, and this time, the entitled brat did not look as confident.)

Makes You Wish You Could Crawl Into A Sleeping Bag And Die

| Cambridge, England, UK | Bad Behavior, Bizarre, Crazy Requests

(I’m working a full day in a well-known camping shop. Due to thefts, we always have to have at least one staff member on the ground floor at all times. My manager has just called me down so she can go down to the footwear department and deal with a return. I’m alone on the shop floor, when a man comes down the stairs, looking irritated.)

Customer: “Excuse me, young lady, but NONE of your sleeping bags have any kind of information or prices on them!”

Me: “Oh, yes, I am sorry, sir. The new display tags came in today, and the prices are act—”

Customer: “I don’t want your excuses! I want you to fix it!”

Me: “I can’t currently leave this floor, sir, but the tags that headquarters sent us are actually wrong, so we can’t put them on the display.”

Customer: “Well, what are you going to do about it?”

Me: “If you tell me what you were interested in, I can look on the system and give you more information about it?”

Customer: “Well, I didn’t want to BUY one! Just fix it!”

Trying To Discount The Employees

| Regina, SK, Canada | At The Checkout, Bad Behavior, Money

(A customer walks in with what I assume is his lady friend and buys a shirt for 10 bucks plus tax.)

Customer: “Hey, man. I like this shirt. It’s awesome.”

Me: “We usually have some good looking stuff for a pretty good price.”

Customer: “Yeah, so, do you guys have employee discounts?”

Me: “Yeah. Why? Did you want to apply here?”

Customer: “No. I was just hoping you could hook me up.”

Lady Friend: *slaps his shoulder* “Steve!”

Customer: “What?!” *notices my look of disbelief* “Obviously he can’t because the shirt is only 10 bucks!”

(I rang him through and sent him on his way. 1. If I did that, I’d get fired. 2. Are you that hard up for cash to ask for a discount on a 10 dollar shirt?)

Should Take Stock Of Your Complaint

| Seattle, WA, USA | Bad Behavior

(A customer calls multiple times to schedule her pick up. She is told by more than one manager, that she can’t come during the one hour she wants to come, because we don’t have stock support during that time, and there are certain items that only our stock crew are allowed to handle due to weight. She ends up showing up during this time anyway, with her husband in tow, thinking that it is okay since she brought him to help. I explain to her, AGAIN, the reasons we need to have our stock associates load her purchase, and she just stares at me blankly while shaking her head. At this point, I am more annoyed than anything, and I decide to just help my solo stock associate load the items, breaking company policy.)

Customer: “First you tell me that there aren’t enough people to load my purchase, and then you decide to load my items anyway. Clearly there are enough people; you just didn’t want to help.”

Customer’s Husband: *to his wife* “Go sit in the car. You don’t even work, you don’t understand how companies operate, and you have no idea what you’re talking about. These gentlemen are just trying to help you, and you are doing everything you can to be upset, no matter what they do.”

(After a moment’s silence, the customer walked off through the alleyway and down the street, hopefully never to be seen again.)

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