November Theme Of The Month: Black Friday!

Category: Bad Behavior

His Logic Doesn’t Check Out

| Chicago, IL, USA | At The Checkout, Bad Behavior, Money

(I am working at the registers along with a head cashier shortly before closing. One of our regulars, a very old man, shuffles up to my register. I’m a little surprised, as he usually only talks to Manager, sometimes waiting for hours until Manager starts his shift.)

Customer: “Yes, I’d like to buy this book.”

Me: “Certainly! That will be [total].”

(Customer pulls out a very old leather case with about 100 sheets of perforated checks. He slowly flips to the correct page, slowly starts to fill out a check, and then drops the whole case on the floor, scattering pages everywhere. I help him pick up.)

Customer: “Oh, no, these need to be in order! Help me put them in order!”

Me: “Sir, perhaps we should finish the transaction. Then you can put these back in order later.”

Customer: *getting angry* “That is RIDICULOUS! How am I supposed to know which check to fill out?!”

Me: “It’s the one you’ve already started filling out?”

Customer: *muttering* “This is ridiculous. You people are SO unhelpful. I don’t even know why I shop here!”

Head Cashier: *whispers to me* “Just do it, or we’ll never get out of here.”

Me: “All right, sir, let’s get these back in order.”

(Customer insists he put them back in order, very very slowly, while I hold the case. Nothing else will do. 20 minutes later, the check is finally filled out and we can continue with the transaction.)

Me: “And can I see your driver’s license?”

Customer: “My WHAT?!”

Me: “Driver’s license, passport, or other state ID?”

Customer: *getting hysterical* “What?! WHY?!”

Head Cashier: *jumping in* “Sir, you’ve shopped here for years. You always pay by check. You KNOW you have to show us your license.”

Customer: “THAT’S IT! I’m getting the manager!”

(The customer storms off, and comes back with the manager.)

Manager: “So, what seems to be the problem?”

Me: “He’s paying by check.”

Manager: “Okay, can I see your license, sir?”

Customer: “Sure, here you go!”

(Customer handed over his license, the manager finished the transaction in about 30 seconds, and we ushered the man out and closed the store.)

Will Have To Park This Service

| Australia | Bad Behavior, Criminal/Illegal, Family & Kids

(The store where I work has a ridiculously tiny and awkwardly shaped car park, so on the weekend it can be difficult to find a parking spot. On one extremely hot Saturday I am working at the service desk when a customer comes through the door and pushes past all the other customers in line.)

Customer: “I need to return this cushion.”

Me: “I’m sorry, ma’am. I’ll be happy to serve you, but you’ll need to join the queue.”

Customer: “No, you don’t understand! I can’t wait in that line! I didn’t park my car and my baby is still inside!”

Me: “So, you’re telling me that you’re blocking everyone else in the car park and you locked your baby inside your car, on a forty degree day?”

Customer: “Yes, exactly! You need to serve me first!”

Me: “Ma’am, I won’t serve you until you have parked your car correctly and brought your baby inside with you.”

Customer: “You can’t refuse me service! I demand to talk to your supervisor!”

Me: “That’s fine; I’ll be happy to call her for you after you park your car and bring in your baby.”

(She swore under her breath and left in a huff. I didn’t see her again that day.)

Damaging Your Chances

| Allentown, PA, USA | Bad Behavior, Criminal/Illegal, Money

(A husband and wife are browsing the store, with the wife wanting to buy things and the husband saying everything is too expensive. Finally she selects a figurine from our clearance rack.)

Husband: “Wait, this is only [price]? The one over there was [bigger price]. What’s the difference?”

Me: “This one is damaged, sir. It fell on the floor and the head broke off – you can see where I’ve glued it back on. It’s a clean break, but we can’t in good conscience sell it at the full price.”

Husband: “So if I get the other one and break it, you’ll sell it to me for the cheaper price?”

Me: “No, sir. I will call security because you’re intentionally damaging our merchandise.”

(They did buy the clearance figure, but hurried out without their receipt. To my knowledge, they’ve never come back.)

Reached The Tipping Point

| Huntsville, AL, USA | Bad Behavior, Crazy Requests, Holidays, Money

(We are catering a Christmas party for a client and his seventy employees. The party includes an open bar and dinner. There are four servers, and two bartenders. I am a bartender. After five hours of making non-stop bar drinks, and receiving non-stop compliments on our drinks, last call arrives, and this conversation happens.)

Client: “I need to go ahead and sign the check. Can you print me one ticket for everything?”

Me: “Yes, sir. Here you are.” *hands over one complete invoice*

Client: “I needed this separate.”

Me: “Oh, yes, sir. I’m sorry. Here.” *separates food and drink tickets and hands them over*

Client: “No, this isn’t right. I need a complete ticket.”

Me: “I don’t understand. You want the tickets together?”

Client: “No! Where the h*** is [Server not working that night]? She knows how I want things done! I REQUESTED HER AND SHE ISN’T HERE TONIGHT!”

Me: “I’m sorry, sir. I don’t know why she’s not working. Now, about the ticket…”

Client: “NO! I REQUESTED HER. She’s my friend; she knows how I want things done on the invoice. I won’t come back next year for my Christmas party if you won’t do what I want.”

Me: “If you could explain to me, I can help you.”

Client: “Never mind, I’ll just sign this ticket. Did you autograt this?”

Me: “Yes, sir, 15%.”

Client: “And you’re sharing that with everyone working tonight?                  ”

Me: “Yes, sir. Between six people.”

Client: “Well, then, that’s more than enough for you.” *signs, leaves no extra tip, and stomps out*

(He baffled the entire crew, since he spent five hours giving us nothing but compliments on our service, and never once mentioned the other server’s absence. I can only guess that when he saw the large bill, he made up a reason to be angry so he wouldn’t have to tip any extra for the incredible service we provided. Splitting the 15% between the servers, we barely made minimum wage.)

Needs More Than A Nugget Of a Common Sense

, | TX, USA | Bad Behavior, Crazy Requests, Food & Drink

(I’m working the counter at a popular chicken joint. We sell chicken nuggets in packs of 6, 8, or 12. A large family rushes up to my register.)

Mother: “Don’t you have anything bigger than a 12 pack?”

Me: “We have a party platter with 50 nuggets, but if you order now it will be at least a 30 minute wait as we have to cook them fresh and clear all current orders before we start yours.”

Mother: *looking horrified with my suggestion* “No! We don’t need THAT many. All right, fine. [Father], what do you think?”

Father: “Okay, we’ll take two 12-pack combos, with another 12-pack on the side for each. Two 8-pack combos with extra 8-packs for each of those.”

Boys: “Why can’t we have kids meals?! We want the toy!”

Father: “That’s not enough nuggets for you boys. We got you adult meals so you’d have enough food.”

Boys: “But there’s no TOY!”

Father: “Okay, okay. And two 6-pack kids combos. Oh, and can you value-size all of those?”

(If you haven’t already done the math, that’s a total of 92 nuggets, nearly double the amount on the party platter. A coworker and I attempt to explain that ordering the platter with some fries on the side would be more efficient and cheaper. They continue to insist they don’t need that many nuggets and begin to suggest that my coworker and I are calling them ‘fatties.’ We decide to go ahead with the order as they want it.)

Me: “Uhm… okay.”

(I take their drink orders, double check everything, and help them pay. It takes around 20 minutes to cook their order because of the sheer volume of nuggets. They are grumpy when we hand them their order, but walk away happily popping hot nuggets in their mouths. I still have a bad feeling about the transaction, so I keep an eye on the family as they eat. Thirty minutes later, they return to my counter with a bag full of nugget boxes.)

Mother: “That was WAY too many nuggets. Here. You take them back and give them to someone else.”

Me: “I’m sorry, but health codes won’t allow us to do that. We can only serve food over the counter, not receive it.”

Mother: “Are you kidding me? You’re just going to waste food like that?!”

Me: “I’m sorry, but I can not take those back.”

Mother: “Well, what am I supposed to do with these?”

Me: “You could save them for later?”

Mother: “Don’t be stupid! We already ate a ton of your nuggets. Why would we go home and eat more?”

(I’m speechless at this point, so my coworker points out a nearby trash can for the woman.)

Mother: “I can’t BELIEVE you’re MAKING me waste this food!”