Category: Bad Behavior

Renamed And Shamed

| UK | At The Checkout, Bad Behavior, Extra Stupid, Wild & Unruly

(This takes place at our order collection till. The system is down and as such we can’t check whether customers’ orders are in or not. It’s also close to Christmas and we’re full of customers. A woman approaches my till.)

Me: “…and what name—”

Customer: *quotes her order number*

Me: “Sorry, ma’am, our system is down. Can I please have the name it’s under?”

Customer: “[Customer].”

Me: “And how many items is it?”

Customer: *sighs* “Can’t you just check?”

Me: “Sorry, like I said our system is down. How many items are you expecting?”

Customer: “One.”

Me: “Okay, ma’am. I’ll go get it for you.”

(I go into the stockroom and search under the initial of her last name. I can’t find any under her name. So I go back to the customer.)

Me: “Hi, sorry. I can’t seem to find your parcel. Can you just write down the full name it’s under?”

(Customer writes it down, sighing the whole time. I go back and still can’t find the parcel.)

Me: “Is it possible it could be under another name?”

Customer: “No! I think I know my own name! What kind of stupid question is that?!”

Me: “I understand. It’s just, sometimes—”

Customer: “Just go back and check! You know this is supposed to be a faster option! I’ve been waiting in this line for half an hour.”

Me: “I apologise, ma’am.”

(I go to the stockroom for the third time. This time asking for the delivery team to help me find it. They tell me to leave and cover other customers. while they continue searching. I go to the customer and tell her the delivery team are looking.)

Customer: “You know, I’m getting sick of waiting!”

(She continues ranting at me and ‘terrible service at this store’ until her phone rings.)

Customer: *on the phone* “I’ve been waiting for ages! They’re all useless! It can’t be that hard to find a parcel for [Customer]. It’s not exactly a common name.”

(Suddenly the customers face goes white and she looks away from me.)

Customer: *hangs up phone* “It… er… it may be under [Different Name].”

(Lo and behold it was under Different Name. And, surprise, surprise – I didn’t get an apology.)

Trying To Do A Double Take With A Double Take

| NH, USA | At The Checkout, Bad Behavior, Family & Kids, Liars & Scammers

(I work in an ammo store. I’m working a morning shift, unpacking some newly arrived freight with 3 other workers. We’d just received some highly in-demand ammunition, in bulk packages, which is limited to 1 per customer per day due to its popularity. It comes in 325 round boxes, which is good for 1 to 3 trips to the shooting range. An older customer, gray haired and in his 60s, comes in.)

Customer: “Hey, you have .22 ammo! Lemme get three boxes!”

Coworker: “Sorry, we have a limit of one box per customer.” *hand him one box*

Customer: “Oh, c’mon! No one cares. Just let me get three!”

Coworker: “Sorry, I can only give you the one.”

Customer: “What if I pay for this, leave, and come back?”

Coworker: “I couldn’t give you another.”

Customer: “You’re kidding me!”

Coworker: “Nope, sorry. Strict policy, because it sells so fast.”

(Customer walks away. After a few minutes, the guy who was behind the counter goes in the backroom to work there, and a suspiciously identical customer appears. He then speaks to a coworker who saw/heard none of the previous.)

Identical Customer: “Hey, was my brother just in here?”

Other Coworker: “Huh?”

Identical Customer: “My brother! Looks just like me!”

Other Coworker: “Uh…”

Identical Customer: “Well, whatever. Hey, can you sell me some .22 ammo?”

Other Coworker: “Um, sure…”

(My other coworker begins walking to the ammo counter. I look over at my manager and shake my head ‘no.’)

Manager: “Did he just leave here with .22 a minute ago?”

Me: “Yup.”

Manager: “Sir, we can’t sell you anything.”

Identical Customer: “What?! That was my brother!”

Manager: “No, it wasn’t. You need to leave.”

Identical Customer: “Really!? You can’t hook me up?”

Manager: “No. Leave.”

Identical Customer: “Oh, well. Hey, you know I was just kidding, right?”

Manager: “No.”

Afraid Of Them Dropping By

, | Round Rock, TX, USA | Bad Behavior, Health & Body, Liars & Scammers

(I work at a popular national home improvement store, and started out as a temporary cashier. This was a particularly busy Sunday afternoon and, as usual, we were short-staffed for cashiers. A customer comes up to me and asks me to page a lot loader to help her load mulch. I do and the lot loader calls me on the register phone and tells me that he’ll help the customer when he’s done loading another customer. Later, the customer comes back with her mulch inside a large wheelbarrow as well as other items inside of it.)

Me: “Got everything you need?”

Customer: “Yes, but I’m not happy. The loader never showed up to help me. I had to use this because there’s no flat carts left!”

Me: “Well, ma’am, there are carts under the annuals and perennials tables—”

Customer: “There weren’t any when I needed them!”

Me: “Well, I apologize for the inconvenience, ma’am. I’ll call the lot loader again and get him to help load the wheelbarrow and the rest of your purchase.”

Customer: *annoyed* “Didn’t you hear me? There weren’t any flat carts left. I don’t want this. I’m not paying for it.”

Me: “All right, then. I’ll grab a flat cart and I’ll just put your items on there and—”

Customer: “Why? It’s already in here. Just ring me up.”

Me: “Ma’am, if you’re not going to buy the wheelbarrow, you can’t take it out of the store. That’s why I offered to get a flat cart to—”

Customer: *throws her hands up* “Just ring me up! I’ll bring the d*** wheelbarrow back.”

(The customer continues to ramble as I ring her up. I call an associate, but tells me he’s busy with another customer. I explained my concern over the fact that the customer could steal a $200 wheelbarrow. Since the customer was urgent to leave and another cashier had come to relieve me for a break. I told the customer I would load her purchase for her. She led me to her mini-van and opened the back door. She had bought an iron rod used for hanging plants which sat on top of the pile of mulch. I placed it at the far side of the wheelbarrow so that I could load her mulch. Just as I load the first bag—with my back to the wheelbarrow—I hear a loud clang.)

Customer: “Ow!” *holds her right ankle*

Me: “Are you okay? What happened?”

Customer: “The iron rod fell on me. I’m sorry. I have a low tolerance for pain. That really hurt.” *heavy tears begin to well up in her eyes*

(I pick up the iron rod and scratch my head, perplexed at how it could’ve fallen when I put it out of the way. At this point, my coworker comes and finishes loading the customer’s purchase and lets her fill out an incident report. I continue working, but the assistant manager calls me into his office. Note: this manager is the asset protection manager.)

Manager: “Hey, do you mind filling out the incident form?”

Me: “Sure. Is the customer okay? She was crying pretty bad.”

Manager: “She has a small bruise on her ankle, but she’s claiming that you dropped it on her.”

Me: *staring, stunned* “Are you serious? After going to the whole trouble of helping her load her purchase? I didn’t want her to steal that wheelbarrow!”

Manager: “Oh, I know. I checked the cameras that survey the parking lot. She dropped it on herself.”

Me: “…seriously?”

Manager: “Hey, you have no idea how far some people will go.”

(Now that customer goes out of her way to let me ring her up. I’ve since been promoted to a higher ranking position, but I steer clear of her to make sure she can’t drop anything else on herself and blame me again.)

His Assumption Is Not On The Money

| West Allis, WI, USA | Bad Behavior, Crazy Requests, Criminal/Illegal, Money

(I’m a legal secretary at a law firm, and I answer a call.)

Me: “Hello, this is [Law Firm]. My name is [My Name]. How can I help you?”

Caller: “Hi. You guys handle bankruptcies, right?”

Me: “Yes, we do.”

Caller: “Oh good. So, I think I need to file bankruptcy…”

(The caller explains his financial situation.)

Me: “Okay, I can go ahead and schedule an appointment with an attorney for a free consultation if you’d like.”

Caller: “Yes, let’s do that. I just have a question, though. What would the cost be?”

Me: “It would be [attorney’s fee] plus costs.”

Caller: “And I pay that after it’s all finished, right? I don’t pay anything up front?”

Me: “Actually, you have to pay one-third of the fee up front.”

Caller: “What! But I just explained that I have no money! That’s the whole point! Why do I have to pay up front?”

Me: “Well, because if we allowed that, then clients would just cut and run once the bankruptcy is concluded, and we end up paying the cost of the case ourselves. It’s happened too many times before. It’s just our policy now.”

Caller: *trying to sound sweet* “It’s such a shame that a few bad apples have ruined the process for everyone else.”

Me: “Yes, it really is.”

(Long pause.)

Caller: “So, can I pay after the bankruptcy is concluded?”

Me: “… No.”

Caller: “D*** it! What’s the point?!” *hangs up*

Retort Against Those Who Extort

| Orlando, FL, USA | Awesome Workers, Bad Behavior, Home Improvement, Liars & Scammers, Top

(My mother is in her 70s, and is shopping at a thrift store when she spots a beautiful bamboo bookcase.)

Clerk: “Hi. Do you need some help?”

Mom: “I am interested in the shelf, but have to go home first and do some measuring.”

Clerk: “No problem; I’ll make sure it’s still here when you get back.”

(After getting home, measuring, and seeing it will fit, she calls me to ask if I can go with her to pick it up if it was still there. We get to the store, where she walks over to the bookshelf and shows me. About a second later, a customer immediately walks up to us.)

Customer: “I’m actually buying this shelf… but how much would you be willing to give me NOT to buy this?”

(My mom and I looked at each other in disbelief, and before I can even think of what to say to this idiot, the clerk from earlier immediately steps in:)

Clerk: “Sorry, sir. This lady was here earlier and was going to buy it, but she had to run home and take measurements first.”.

Customer: “Well, that’s not fair. I was just ready to buy this!”

Clerk: “Sorry. She gets first pick.”

Mom: *looking at the customer with a big grin* “And I decided I’ll take it.”

Clerk: *with an even bigger grin* “Let me go ahead and ring you up, and you also get a senior discount!”

(We spent the next few minutes cashing out while the customer just stood there and stared at us the whole time, and then stood out in the parking lot and kept staring at us (with a butt-hurt look) while I loaded it on the car, pausing here and there to give him a big ‘f*** you’ grin. Thank you, awesome clerk, for putting that a**-hole in his place for trying to extort money from the elderly!)

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