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    Category: Bad Behavior

    Really Creped Out

    | New York, NY, USA | At The Checkout, Bad Behavior, Food & Drink

    (I am a customer waiting for a table at a chain restaurant that specializes in breakfast. They are having their annual ‘free pancake day’ promotion. The free pancakes are available only for sit-down customers, not takeout. Another customer approaches the hostess station.)

    Hostess: “Hi, how many?”

    Customer: “Do you do takeout?”

    Hostess: “Do you mean for the free pancakes?”

    Customer: “Why would you even ask me that?!”

    Hostess: “I’m sorry, ma’am; that’s just what everyone else has been asking today.”

    Customer: “Well, I’m not everyone else. You have so many other things on your menu; why would you assume I want pancakes?”

    Hostess: “I’m sorry. Yes, we do takeout.”

    Customer: “Whatever. I don’t even want to eat here anymore. F*** you guys; you disgust me!”

    John Hancocked And Ready To Fire

    | Naples, FL, USA | At The Checkout, Bad Behavior, Technology

    (I’m working the register. The pin-pad/card reader is about two weeks old, but the screen has already started to give out. I have been telling customers to be gentle with it, and to tap only once, as there is a pause between verification and the ‘yes’ and ‘no’ buttons going away, leading to a lot of screen mashing.)

    Me: “Good evening! How are you?”

    (I start scanning, and the customer remains silent. I scan all the items and I notice the customer has pulled out a debit card, so I start the little speech.)

    Me: “Okay, please swipe your card, and tap gently and once per button on the screen, as the—”

    Customer: “You know, that’s incredibly rude!”

    Me: “I’m sorry; I wasn’t trying to—”

    Customer: “You were! You are being very rude talking to me like that! I heard when you said that to the other person; you don’t repeat yourself to me!”

    (Other customers in the line start shaking their heads.)

    Me: “I’m very sorry. Please verify—”

    Customer: “STOP TALKING AT ME! I can call a manager over if you keep talking at me!”

    Me: “Okay.”

    (I wait for customer to finish. The customer attacks the pin-pad’s screen during the half-second wait for approval. I don’t say another word, and hand her the receipt. She leaves in a huff. The other customers in the line talk about how rude she was being, and the manager on duty comes up.)

    Manager: “Who was beating up my new cashier?!”

    Say No To A CEO

    | Montreal, QC, Canada | At The Checkout, Bad Behavior, Technology

    (I am alone when an older man walks in from the cold.)

    Customer: “So, where is it!?”

    Me: “The new Blackberry? Right there on display!”

    Customer: “How much is it?”

    Me: “It is [price] on a three-year term.”

    Customer: “But without a plan?”

    Me: “Well, we only do term plans.”

    Customer: “Oh, okay.”

    (He starts to leave, and has one hand on the door and starts to push it open. Suddenly, he turns back to me.)

    Customer: “At what monthly rate?”

    Me: “Well, they start at [price].”

    Customer: “What does that give!? Seven-Bajillion minutes!? I am [name], the CEO of [Wholesale Warehouse]. You don’t know who walks through those doors! It’s your job to create interest in the product!”

    Me: “Sir, you were not interested in obtaining a plan, and were halfway out the door.”

    Customer: “You have to keep me in the store! You’re f****** terrible!”

    Me: “Excuse me!?”

    Customer: “What? Excuse me what!?”

    Me: “You swore at me. I don’t accept that.”

    Customer: “F***! F***! This is Canada! I can swear all the f*** I want! I stayed at Richard Branson’s private island! You are f****** incompetent! You can’t do your f****** job, and are f****** horrible at it too! I don’t know what the f*** you are doing here!”

    Me: “Leave. Now.”

    Customer: “Not like I was going to stay!”

    Adam And Leave

    | GA, USA | Bad Behavior, Family & Kids, Top

    (I’m escorting a young couple around the store, and helping them register for their upcoming wedding. I hear my manager announce a Code Adam—a missing child security protocol in the United States—for a small boy over the P.A. system. I apologize to the couple, and start to walk to my assigned section when the man speaks up.)

    Man: “Excuse me! We’re not done registering yet!”

    Me: “I am so sorry, but as you heard, there is a Code Adam in place right now. I need to go help find the child. Hopefully we’ll find him quickly, and once we do, I’ll come back to you and help you finish your registry.”

    Woman: “There are plenty of you working here; your coworkers can handle it. Besides, it is the fault of the parents for not paying attention to their little brats. Now, does this particular set come in stainless?”

    Me: “I’m sorry, but there is a little kid missing right now. I cannot just assume that he’s okay. You can still take a look around and see if there is anything else you like while we’re searching. Like I said before, I will come back to you all once the child is found.”

    Man: “Look b****, you obviously don’t get it. We’re ready to drop thousands of dollars with you guys for our wedding, as well as our new home. The least you can do is be more helpful and answer our questions. Otherwise, we’ll just go elsewhere.”

    Me: “Sir, you are free to take your business anywhere you’d like.”

    (I reach over and take the scan gun from the woman’s hand.)

    Me: “And you’re right, I should be more helpful. I’m going to go help the parents of the missing kid, who are probably in hysterics right now.”

    (I turn around and rush to my assigned area to begin searching for the missing boy. Luckily, I quickly find him building a pillow fort in our back stock room. The parents thanked me profusely, and I even received recognition from corporate!)

    Someone Should Show Her The (Car) Door

    | Sandusky, MI, USA | Bad Behavior, Criminal/Illegal, Family & Kids, Health & Body, Top, Wild & Unruly

    (An old car has just driven up outside the store. Out of it comes a customer who looks like a party girl, with makeup and chewing gum. She enters the store.)

    Customer: “I want some pretzels.”

    Me: “Right, that’s $3 a bag.”

    (The customer dumps the money on the counter and snatches the bag from my hand. I think nothing of it, but a few seconds later I hear her screaming. I go outside to see the customer screaming at a nerdy-looking girl that looks about 10.)

    Customer: “You f******, ungrateful little b****!”

    Girl: “Look, I’m s-sorry!”

    Customer: “You f****** better be, you little cow! You f****** well damaged my car! There are cameras up there. You are in so much trouble!”

    Me: “What’s happened?”

    Customer: “This ugly b**** thinks she can open a car door without thinking that she can actually damage my $50,000 car!”

    (I raise an eyebrow, as the car is clearly worth nowhere near that amount. The girl’s father comes up.)

    Father: “What’s going on, [Girl's name]?”

    Customer: “I’ll tell ya what happened! Your w**** of a daughter opened the door on my car, and there’s a f****** dent in it!”

    (The father and I look over. The car door has landed in a dent, but given the standards of the car, I assume it was there already.)

    Me: “Look, why don’t you come inside. I can call the police and they look at the tapes?”

    Girl: *to man* “Daddy, I’m scared.”

    Customer: “You f****** well should be, you little b****! I hope you think about this every time you get in your precious daddy’s car! You’re lucky your daddy can actually pay for this! You think you’re so rich; you can do what you want!”

    (I try to help the situation by asking the customer to take a step inside and talk to the manager. But then she looks at the father.)

    Customer: “You gonna pay for it?”

    Man: “I am.” *looks at girl* “[Girl's name], try and think before you open a door.”

    Girl: “It was there already.”

    Customer: “You know what, little cow? I really hope that when your daddy is in hospital from the heart attack he’s gonna get when he sees the bill, he dies from it!”

    (The girl wails even louder, holding onto her father’s leg, as he begins to look pale. He puts an arm round the girl’s back, and some other customers outside the shop and inside are now looking. The customer can’t stand me trying to get her inside, and digs her nails in my cheek.)

    Customer: “Don’t keep talking to me in that fancy cashier talk lady; I can handle myself!”

    (The girl’s crying is now really loud, so the customer goes over and pulls the girl from her father. The girl is reaching toward her father, and he begins trying to fight the customer to get her off. I call security in my radio. The customer is hitting the girl and knocking her glasses off.)

    Customer: “You think you’re so important don’t ya? Well you’re just a f****** loser! You ain’t gonna rely on mommy and daddy forever, kid. One day you gonna have to leave. Yeah, and you’ll die on the streets because you waste all Daddy’s money on attacking everything!”

    (The security guards manage to get her off, and eventually the police arrive.)

    Policeman: “Calm down miss; we can handle this.”

    Customer: “You f****** better do, because I got a party to go to.”

    Policeman: “The way you’re acting, miss, the only place you’re going is the station.”

    Customer: *laughing* “Come on! Take more than a rich kid to get against me!”

    Me: “What about those cameras that you were arguing about?”

    (The customer is silent. The police take her away. The man and girl give statements, the man comforting his daughter throughout, and then police look at the car and exchange insurance. Soon after, the girl and her father come in to the garage and buy some fizzy drinks.)

    Father: “I remember you from that night.”

    Me: “Did you have to pay insurance?”

    Father: “No. It wasn’t just because she was attacking my daughter. It was because security showed the dent had been there earlier. And what made my daughter cry more actually, was the fact I HAVE had a heart attack. She was only nine and didn’t understand. She has a mental disability, so can’t understand many things and has to go to a special school. She already was having therapy because she’s scared of the outside world, and this was our first time going to a restaurant in ages.”

    Me: “Oh, my God; I am so sorry!”

    Father: “It’s okay. I really think she can get over it.”

    (It’s been around two years since and they come into the store often. She is a lovely, happy young woman, and has gotten over what happened to her. I’m just happy for her that she has coped so well.)


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