November Theme Of The Month: Black Friday!

Category: Bad Behavior

Have A Hunch About Why They Want To Munch

, | MI, USA | At The Checkout, Bad Behavior, Criminal/Illegal

(Our fries take almost four minutes to cook and a customer has just ordered four large fresh fries. Two people have already told her there will be a wait on them. I notice a strong smell coming from her vehicle when she comes to my window.)

Me: “Okay, ma’am, here are you drinks and your fries will be done in about three minutes. If you just pull forward a bit I’ll bring your order right out to you—”

Customer: “Oh, h***, no! I ain’t waiting for my d*** food! Give me my food now!”

Me: “I’m afraid your fries aren’t done-”

Customer: “I don’t care! GIVE ME MY FOOD!”

Me: “You ordered four large fresh fries-”


Me: “Our fries take four minutes to cook. Two of my coworkers have already told you that you will be waiting on them. I apologize—”

Customer: *still yelling* “I SAID GET ME YOUR-”


Customer: *suddenly meek* “Uh… I’ll… I’ll just pull forward.”

(I turn around to see my manager staring at me.)

Manager: “I hope to God she doesn’t complain about you because I’d hate to write you up for that.”

Receipting Back A Decent Dose Of Karma

| Detroit, MI, USA | At The Checkout, Bad Behavior, Family & Kids, Money

(I am working the register when I am approached by a mother, daughter, and grandmother with a return, which happens to be a $140 coat.)

Me: “Oh, I see you have a return. Was there anything wrong with the coat?”

Mother: “No, her uncle bought it for her and she doesn’t like it.”

Me: “All right, I’ll just need to see the receipt.”

Daughter: “I wasn’t given a receipt when I got it.”

Me: “Okay, not a problem. However, I will need to see some form of ID and I can only return it for the current sale price.”

Mother: “Okay, that’s no big deal.”

(I enter all of the required information, scan the item and am ready to complete the transaction.)

Me: “You’ll be getting back $84.80. Did you want a copy of the receipt sent to your email?”

Mother: “What? No, the coat was $140. That can’t be right.”

Me: “Like I said ma’am, the coat is currently on sale and that’s the price I can return it for.”

(The grandmother decides to chime in.)

Grandmother: “Listen here, you little s***. My son paid $140 for that coat; now we want a full refund. My granddaughter shouldn’t be punished for your god-d*** incompetence.”

Me: “Ma’am, I’m sorry but there is nothing I can do without the receipt.”

(After being cussed out by the entire family, the girl, without even looking, promptly reaches into her purse and pulls out the receipt. I scan it and the return comes out to $84.80.)

Me: “Once again, you’ll be getting back $84.80, and would you like a copy of your attitude sent to your email?”

(The family quickly grabbed the coat and hustled out of the store.)

Travel Plans Are Bus(t)

| UK | Bad Behavior, Tourists/Travel

(I’ve booked a seat on a coach to take me into town from the airport. It turns out to be a 12-seater minibus and it’s fully booked. I notice a woman pushing angrily to the front of the queue despite not having a ticket.)

Angry Woman: “The desk is closed! Why is the ticket desk closed?”

Bus Driver: “It’s a public holiday, ma’am, so you need to buy your ticket from the drivers. Unfortunately, most people have booked ahead and this bus was full a week ago. You’ll need to wait for the next one.”

Angry Woman: “What?! That’s absolutely ridiculous! How is it my fault if all these people are pushy and greedy? Let me on immediately!”

Bus Driver: “I’m sorry, ma’am. As I explained these people have already paid and you will need to wait for the next bus.”

Angry Woman: “I won’t have this! What if the next bus does this, too? How do you expect me to get to London? Walk?”

Bus Driver: “Sorry, ma’am. If the next bus is full I suggest you try [Major Coach Operator] two bays down. They run 53-seater coaches so they should be able to fit you in.”

Angry Woman: “This is the worst customer service I have ever seen! I am going to put in a big complaint and you will lose everything!”

Other Passenger: “Look, how is it the driver’s fault if you didn’t have the sense to buy a ticket like everyone else?”

Angry Woman: “I SHOULDN’T HAVE TO!” *storms off*

Acting Completely Out Of Line

| San Diego, CA, USA | Bad Behavior, Movies & TV

(I am the cinema manager for a nonprofit theatre. We are tiny (less than 50 seats), and we usually allow guests to congregate in the lounge. However, we have just opened a controversial film that was pulled due to threats right before its release, so we are handling massive demand on the opening weekend. I’m working at the front desk when this happens, about 30 minutes before show-time, and about five to eight minutes before opening the theatre for seating. A customer comes to the desk.)

Customer #1: “Can we go in now?”

Me: “No, I’m sorry. The previous show is still running. We’ll open up the auditorium about 20 to 25 minutes before show-time. In the meantime, you can join the ticket holders line.”

(I gesture outside; it’s winter in south California and a sunny 65 degrees.)

Customer #1: *looking around* “Where is the line?”

Me: “Right outside.”

(I gesture again; our lobby windows are glass, and you can clearly see the line stretching along the sidewalk.)

Customer #1: “It’s outside? I’m not going to wait outside.”

Me: “Well, you are free to wait in the lounge, but we will be seating from the line. If you’d like to wait inside, you can join the end of the line as it goes in.”

Customer #1: “So if I wait inside I’ll lose my place in line? That’s unacceptable. I’m waiting right here.”

Me: “Ma’am, you are free to wait inside, but the line will seat first. We’ve had other guests waiting there for an hour or more.”

(The customer’s husband walks up and offers to wait in the line for them, but she cuts him off.)

Customer #1: “This is ridiculous! It’s the middle of winter! It’s too cold to wait outside!”

Me: “I understand your frustration, and we would absolutely accommodate our patrons in case of severe weather. However, again, many guests have stood outside for a very long time, and it wouldn’t be fair to allow you to skip the line. It looks like we’ll be ready for seating in a few minutes. You won’t be outside long at all.”

Customer #1: “Well, I’m going to wait right here, and I’m going in first.”

Me: “I’m sorry, but if you wait inside, you won’t be allowed into the theatre until we have let the guests in line enter. Again, it’s only a few minutes.”

Customer #1: “You should move the line inside! You know what? I’m going to move the line inside.”

(I watch, stunned, as she steps outside and makes an announcement. The line starts moving through the door. I jump up.)

Me: “I’m so sorry, everyone, but we aren’t quite ready to seat yet. It should be less than five minutes.”

Customer #2: “But SHE told us to move inside!”

Me: “I apologize, but she doesn’t work here. If you guys will be patient for a few more minutes, we are almost ready to seat. It should be less than five minutes. Thanks for your patience.”

(I gave a brief summary to those patient guests waiting for an hour at the front of the line that had come in at her urging, and I guess that it spread, because there were quite a few guests offering sympathies from at least the first part of the queue.)

The Opposite Of A Rib-Tickler

| FL, USA | Bad Behavior, Crazy Requests, Family & Kids, Food & Drink

(I’m the last to get cut tonight and end up having to pick up a table. Right off the bat, this woman tells me how last time she had a horrible experience and that our boss said he’d take care of them the next time they were in.)

Customer: “I want our appetizer crispy, but not burnt. I want our ribs to be meaty and full. I don’t want them to just pick out any kind and my daughter will have her steak medium.”

(I bring out the appetizer.)

Customer: “This isn’t crispy at all! See all this?”

(I go back and get a new one started for her. When I come back out to tell her that, she says:)

Customer: “Well, we actually want it without all the seasoning on it.”

(I run back to let the kitchen guys know, and they are now making the third appetizer for this family. I bring it out when it’s ready.)

Customer: *after about a minute of eating the appetizer* “Why is everything taking so long? Why is the food taking so long? We’ve been here three hours!”

(It’s been approximately a half an hour.)

Me: “Well, ma’am, we had to make you three appetizers first, before the food was put in.”

Customer: “I don’t care. It’s taking too long. And they better not screw up the ribs.”

(I go back to the kitchen and tell the guys they really need to help me out here and they do their best.)

Customer: *after biting into her ribs* “Do you see this? It’s so dry! Taste it!”

Me: “No, thanks, ma’am. I trust you.”

(I grab my manager and have her talk to them. We get her two new baked potatoes, she argues over what medium meant, etc. My manager takes the ribs off the bill. I take it out to her.)

Customer: “Well, I don’t think we should pay for any of this! We didn’t eat it! My daughter hardly touched her steak.”

(I ran back and begged my manager to take care of it, since they had been here over an hour and a half and we’re closed. She took care of the whole check. I sat down with the woman and chatted for a minute afterwards, and she handed me $6… on a check that should’ve been $50, for a table that kept me past closing.)