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    Category: Bad Behavior

    Not Open To Interpretation

    | OR, USA | Bad Behavior, Language & Words

    (I work in a call center. We have a dedicated line for Spanish-speaking customers, but for anyone speaking anything else, we would use an interpreter service. I am on a call between the interpreter and the customer.)

    Me: “Can you tell him that, since his phone has water damage, his warranty doesn’t cover it?”

    (The interpreter translates this, and the customer shouts angrily for a few seconds.)

    Coworker: “What did he say?”

    Interpreter: “I don’t want to tell you.”

    Coworker: “Oh, come on, now I really want to know.”

    Interpreter: “Ok, well…”

    (The interpreter repeats back a profanity laced diatribe about me, my family, the phone and the company.)

    Coworker: “…wow, he said all that in that one little sentence?”

    Sold Out Of Common Decency

    | Dunedin, FL, USA | Bad Behavior, Crazy Requests, Family & Kids

    (I work at a small but locally famous family-owned barbeque stand. I manage the front area and prepare the food for orders.)

    Customer: “I am very angry! I came here from [local town that is not far away] to get some of your sausage, and you’re sold out!”

    Me: “Yes, ma’am, I’m sorry. The sausage is a specialty item because it is home made, so we will usually sell out because we are only open two days per week. We cannot make a lot of it because it won’t keep fresh through next week. It’s also 15 minutes before closing, so we are usually sold out of everything by now, but you can try our chopped pork if you would like!”

    Customer: “Well, that’s stupid! Why are you only open two days a week!? That is so inconvenient for me!”

    Me: “I’m sorry, ma’am. When we opened, the owner was retired and only wanted to run this for a couple of days per week. It also takes a while to prepare everything by hand.”

    Customer: “What a lazy a**! Let me talk to the owner now! I want to tell him to his face that he needs to think of the customers before himself!”

    Me: “Well, ma’am, our owner passed away earlier this year from leukemia. It was in the local news. He kept our hours limited because of his health. You can speak with his widow if you would like; she is in the back.”

    Customer: “…I’m so sorry. Uh, I’ll just come back next week…”

    What Would Jesus Discount?

    | IN, USA | Bad Behavior, Books & Reading, Money, Religion

    (I’m ringing up a customer at a store that specializes in Christian books and church resources. She has two coupons: one for 20% off everything, and one for 40% off a single item.)

    Me: “…and with the coupon, your total comes to $18.95.”

    Customer: “No, no, you didn’t use both my coupons. I have two here, see?”

    Me: “I’m sorry, but I can’t use both of them on the same transaction. I used the 20% because it would save you more. You can hold on to the 40% to use another time.”

    Customer: “No! You have to use both!”

    Me: “Ma’am, it says that you can only use one coupon per item. The 20% covers everything in your order. It’s a better deal overall.”

    Customer: “Liar! It doesn’t say that anywhere! The manager at your other location lets me do this all the time!”

    Me: “No, he’s pretty strict about company policy. I’m positive he wouldn’t double up on coupons. Look here at the fine print: ‘Only one coupon per item.’”

    Customer: “You are a filthy liar trying to cheat me out of my hard-earned money! What is your name?”

    Me: “…my name, ma’am?”

    Customer: “I’m going to report you to corporate and you’re going to lose your job! What is your name?!”

    Me: “My name is [name], ma’am.”

    Customer: “[Name], got it. You’re going to be sorry!”

    (She snatches both her coupons away, and stomps toward the door. As she storms by the line of customers behind her, another customer pipes up.)

    Other Customer: “What a lovely Christian attitude you had talking to that cashier! That’s DEFINITELY what Jesus would have done!”

    (The angry customer goes beet red and flees. I never see her again, and no, she never called corporate to complain.)

    Drink To A Fine Resolution

    | Stockholm, Sweden | Bad Behavior, Food & Drink, Top

    (I work as a bartender at a high end restaurant. I am currently working the bar alone with over 90 guests.)

    Customer: “Excuse me; I’d like to order!”

    Me: “Yes, sir, I will be with you in a minute.”

    (The customer is obviously annoyed, but I have to continue. After about 30 seconds, he throws his debit card at me just as I pass him. I stop, pick it up, look at it, and throw it in the garbage bin behind me. I then continue to take orders.)

    Customer: “What the—did you just—”

    (I don’t say anything. I don’t even look at the customer as I finish pouring every one else their drinks. When he is the last one, I pick up the card from the bin and look him straight in the eyes.)

    Me: “Sir, I have three things to tell you. One, that was, by far, the rudest I have EVER been treated by a customer. Second, if I ever catch you doing that, I will talk to my boss and he will sort it out; he hates it when people are rude to his staff. And finally, if you had paid attention to how everyone else ‘paid’ you would know that it is an open bar, and your card does nothing.”

    Customer: *bright red* “I am so so sorry; I truly am. I think that I have had enough to drink tonight. I will take a glass of water.”

    (I smile, give him his water, and he gives me a tip.)

    Customer: “I know that this does not cover how bad I treated you. I am sorry.”

    (The same customer comes back a couple of weeks later, and he is still the best tipper I serve!)

    In Need Of Potty-Mouth Training

    | TX, USA | At The Checkout, Bad Behavior, Family & Kids, Language & Words

    (I’m a cashier at a large store, and it’s nearly the end of my shift. Its fairly busy, and the customer I’m checking out is putting in her information for the check she’s writing.)

    Me: “Okay, go ahead and press ‘okay,’ and then sign.”

    Customer: “Alright.”

    (A couple comes up behind her with a three-year-old boy in the cart, and starts loading their items on the conveyor belt.)

    Young Boy: “F*** off!”

    Customer: “Excuse me!?”

    Young Boy: “F*** off! F*** off!”

    Customer: “Ma’am, shouldn’t you do something about your son’s mouth?”

    (The mother and father look shocked.)

    Mother: “Oh, h*** no! My son can say whatever he wants to some uppity b****!”

    (The customer looks surprised and hurt, and walks off after I give her the check and receipt. The manager comes over.)

    Manager: “Your son needs to stop yelling that to other customers in line.”

    Mother: “H*** NO!”

    Manager: “Then you can leave.”

    (The mother makes a fuss and leaves, while watching me like I have done something wrong. Afterwards, the manager turns to me.)

    Manager: “You wanna go home early?”

    Me: “Absolutely.”

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