November Theme Of The Month: Black Friday!

Category: Bad Behavior

Didn’t Make New Calendar Year Resolution

| USA | Bad Behavior, Crazy Requests

(I am the manager for a seasonal kiosk at my city’s mall. I’ve been out sick for the last couple of days with a plethora of very unpleasant infections, and though I am no longer contagious, thanks to my medication, I am still in a lot of pain. It’s the day before Christmas Eve when I get a phone call from one of my employees.)

Employee: “We’ve got a gentleman who isn’t happy with our return policy and wants to talk to a manager.”

Me: “Okay, put him on the phone.”

Employee: “Sir, if you would like to talk to my boss, she’s—”

Customer: *in the background* “I want to talk to her in person.”

Employee: “Sir, my boss is sick. She can’t—”

Customer: “In person!”

(The customer continues to insist that he will only talk to the manager in person. After he is informed that I am sick and that I live 45 minutes away from the store, he says he will wait for me to come in and that he will not leave my employee to do her job until he has spoken to a manager in person. I drive to the mall to talk to him, though thankfully by now security guards have relocated him to the mall management office.)

Me: “Hello, sir. I’m the manager for [Kiosk]. What can I do for you today?”

Customer: “Your return policy is crap. I want to return this calendar and get my money back but your employee won’t let me.”

(He holds up a calendar that has already been opened.)

Me: “I’m sorry, sir, but our return policy states that we cannot do refunds on opened merchandise.”

Customer: “It’s a store policy! You’re the store manager! You can let me return it.”

Me: “I can’t do that. It’s a corporate policy.”

Customer: “I want my money back!”

(He shoves the calendar at me; I see that it is one of our $8 sale calendars; most of our products are $15. I also see that not only is it open, he has also written on some of the squares for January.)

Me: “…You’ve already written on this.”

Customer: “I’m not happy with my purchase! I want my money back!”

Me: “I’m sorry, sir, but corporate’s return policy will not allow me to issue a cash refund for opened merchandise that has been written on. If you would like to take this up with corporate, I can get you our corporate customer service number.”

Customer: “No! You WILL give me my money back RIGHT NOW.”

(He then proceeds to start swearing. Having had more than enough of this, I turn to leave, and he actually makes a grab for me! One of the security guards intercepts him before he can touch me.)

Security Guard: “Oh, no, you don’t.”

Customer: “This isn’t fair! I want my money back! The customer is always right! You were supposed to back down after I yelled at you in person!”

(He kept this up while one of the other security guards called the cops. As he was still going at it when they arrived, the cops ended up arresting him… all over an $8 calendar. Merry Christmas, jerk.)

Have A Hunch About Why They Want To Munch

, | MI, USA | At The Checkout, Bad Behavior, Criminal/Illegal

(Our fries take almost four minutes to cook and a customer has just ordered four large fresh fries. Two people have already told her there will be a wait on them. I notice a strong smell coming from her vehicle when she comes to my window.)

Me: “Okay, ma’am, here are you drinks and your fries will be done in about three minutes. If you just pull forward a bit I’ll bring your order right out to you—”

Customer: “Oh, h***, no! I ain’t waiting for my d*** food! Give me my food now!”

Me: “I’m afraid your fries aren’t done-”

Customer: “I don’t care! GIVE ME MY FOOD!”

Me: “You ordered four large fresh fries-”


Me: “Our fries take four minutes to cook. Two of my coworkers have already told you that you will be waiting on them. I apologize—”

Customer: *still yelling* “I SAID GET ME YOUR-”


Customer: *suddenly meek* “Uh… I’ll… I’ll just pull forward.”

(I turn around to see my manager staring at me.)

Manager: “I hope to God she doesn’t complain about you because I’d hate to write you up for that.”

Receipting Back A Decent Dose Of Karma

| Detroit, MI, USA | At The Checkout, Bad Behavior, Family & Kids, Money

(I am working the register when I am approached by a mother, daughter, and grandmother with a return, which happens to be a $140 coat.)

Me: “Oh, I see you have a return. Was there anything wrong with the coat?”

Mother: “No, her uncle bought it for her and she doesn’t like it.”

Me: “All right, I’ll just need to see the receipt.”

Daughter: “I wasn’t given a receipt when I got it.”

Me: “Okay, not a problem. However, I will need to see some form of ID and I can only return it for the current sale price.”

Mother: “Okay, that’s no big deal.”

(I enter all of the required information, scan the item and am ready to complete the transaction.)

Me: “You’ll be getting back $84.80. Did you want a copy of the receipt sent to your email?”

Mother: “What? No, the coat was $140. That can’t be right.”

Me: “Like I said ma’am, the coat is currently on sale and that’s the price I can return it for.”

(The grandmother decides to chime in.)

Grandmother: “Listen here, you little s***. My son paid $140 for that coat; now we want a full refund. My granddaughter shouldn’t be punished for your god-d*** incompetence.”

Me: “Ma’am, I’m sorry but there is nothing I can do without the receipt.”

(After being cussed out by the entire family, the girl, without even looking, promptly reaches into her purse and pulls out the receipt. I scan it and the return comes out to $84.80.)

Me: “Once again, you’ll be getting back $84.80, and would you like a copy of your attitude sent to your email?”

(The family quickly grabbed the coat and hustled out of the store.)

Travel Plans Are Bus(t)

| UK | Bad Behavior, Tourists/Travel

(I’ve booked a seat on a coach to take me into town from the airport. It turns out to be a 12-seater minibus and it’s fully booked. I notice a woman pushing angrily to the front of the queue despite not having a ticket.)

Angry Woman: “The desk is closed! Why is the ticket desk closed?”

Bus Driver: “It’s a public holiday, ma’am, so you need to buy your ticket from the drivers. Unfortunately, most people have booked ahead and this bus was full a week ago. You’ll need to wait for the next one.”

Angry Woman: “What?! That’s absolutely ridiculous! How is it my fault if all these people are pushy and greedy? Let me on immediately!”

Bus Driver: “I’m sorry, ma’am. As I explained these people have already paid and you will need to wait for the next bus.”

Angry Woman: “I won’t have this! What if the next bus does this, too? How do you expect me to get to London? Walk?”

Bus Driver: “Sorry, ma’am. If the next bus is full I suggest you try [Major Coach Operator] two bays down. They run 53-seater coaches so they should be able to fit you in.”

Angry Woman: “This is the worst customer service I have ever seen! I am going to put in a big complaint and you will lose everything!”

Other Passenger: “Look, how is it the driver’s fault if you didn’t have the sense to buy a ticket like everyone else?”

Angry Woman: “I SHOULDN’T HAVE TO!” *storms off*

Acting Completely Out Of Line

| San Diego, CA, USA | Bad Behavior, Movies & TV

(I am the cinema manager for a nonprofit theatre. We are tiny (less than 50 seats), and we usually allow guests to congregate in the lounge. However, we have just opened a controversial film that was pulled due to threats right before its release, so we are handling massive demand on the opening weekend. I’m working at the front desk when this happens, about 30 minutes before show-time, and about five to eight minutes before opening the theatre for seating. A customer comes to the desk.)

Customer #1: “Can we go in now?”

Me: “No, I’m sorry. The previous show is still running. We’ll open up the auditorium about 20 to 25 minutes before show-time. In the meantime, you can join the ticket holders line.”

(I gesture outside; it’s winter in south California and a sunny 65 degrees.)

Customer #1: *looking around* “Where is the line?”

Me: “Right outside.”

(I gesture again; our lobby windows are glass, and you can clearly see the line stretching along the sidewalk.)

Customer #1: “It’s outside? I’m not going to wait outside.”

Me: “Well, you are free to wait in the lounge, but we will be seating from the line. If you’d like to wait inside, you can join the end of the line as it goes in.”

Customer #1: “So if I wait inside I’ll lose my place in line? That’s unacceptable. I’m waiting right here.”

Me: “Ma’am, you are free to wait inside, but the line will seat first. We’ve had other guests waiting there for an hour or more.”

(The customer’s husband walks up and offers to wait in the line for them, but she cuts him off.)

Customer #1: “This is ridiculous! It’s the middle of winter! It’s too cold to wait outside!”

Me: “I understand your frustration, and we would absolutely accommodate our patrons in case of severe weather. However, again, many guests have stood outside for a very long time, and it wouldn’t be fair to allow you to skip the line. It looks like we’ll be ready for seating in a few minutes. You won’t be outside long at all.”

Customer #1: “Well, I’m going to wait right here, and I’m going in first.”

Me: “I’m sorry, but if you wait inside, you won’t be allowed into the theatre until we have let the guests in line enter. Again, it’s only a few minutes.”

Customer #1: “You should move the line inside! You know what? I’m going to move the line inside.”

(I watch, stunned, as she steps outside and makes an announcement. The line starts moving through the door. I jump up.)

Me: “I’m so sorry, everyone, but we aren’t quite ready to seat yet. It should be less than five minutes.”

Customer #2: “But SHE told us to move inside!”

Me: “I apologize, but she doesn’t work here. If you guys will be patient for a few more minutes, we are almost ready to seat. It should be less than five minutes. Thanks for your patience.”

(I gave a brief summary to those patient guests waiting for an hour at the front of the line that had come in at her urging, and I guess that it spread, because there were quite a few guests offering sympathies from at least the first part of the queue.)