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    Category: Bad Behavior

    Closed To Reality

    | Paris, France | Bad Behavior, Extra Stupid

    (We are closed for inventory, and signs are informing the customers of that fact. Despite this, many people have tried to enter the store. Most of them just leave when they realise the door is locked.)

    Manager: *to me* “Okay, we’re going to take the shipment for this week. I need you to stand in the doors and tell customers we’re closed.”

    (I oblige. As the truck is unloading and some other of the employees are putting the food away in the freezer, a customer approaches. Note that I am wearing the store’s uniform, with a bright apron.)

    Me: “Hello, ma’am! I’m sorry but—”

    (Without listening, she tries to get around me. I move in front of her to prevent her from getting in, and keep trying to explain the situation to her. Frustrated, she pushes me to the side and I hit the wall. She then rushes inside. The manager sees her and runs after her, trying to stop her.)

    Manager: “Ma’am! Ma’am, we’re closed.”

    Customer: *looking around* “Closed? There are employees everywhere and the doors are open!”

    Manager: “We’re doing the inventory of the store, which is why the employees are here. However we’re not allowed to sell food as it would mess up our numbers.”

    Customer: “Well, you should keep the doors shut, then!”

    Manager: “You didn’t let me finish. We’re still taking our usual shipment of food as we’re opening this afternoon. However to prevent customers from getting in, and despite the fact that we already have signs posted everywhere, I asked my employee to stand at the door and warn the customers. Instead, you refused to listen to her and pushed her out of your way.”

    Customer: “Well… I didn’t realise you were closed! You really shouldn’t keep the doors open when you’re closed!” *storms off*

    Manager: *shaking his head* “How does she expect us to get the food in? Through the window?”

    Outside Voice, Waiting Outside

    | Canada | Bad Behavior, Extra Stupid, Food & Drink, Top, Wild & Unruly

    (I have just transferred down the road to another shop in our coffee chain, after the one I used to work at cut down on its employees. It is very busy. A man walks up to the drink counter, takes a drink, and walks away. All of a sudden, a customer who had been sitting at a table runs up towards one of my coworkers and starts yelling.)

    Customer: “I’ve been waiting and waiting and waiting and you f****** haven’t made my drink! This is f****** horrible service! I have a f****** meeting in a few minutes, and I need my f****** coffee!”

    Coworker: “Sorry, but the order list says that we did make your drink. Are you sure it’s not up there?” *gestures to the table full of drinks*

    Customer: “OF COURSE I’M SURE! I think that you’re f****** ignoring me! That or you drank my drink. B****, make me another drink or I’ll sue! This is s***** customer service. You should be f****** fired!”

    (At this point my coworker is at the verge of tears. She is new, and just old enough to get a job.)

    Me: “Excuse me, ma’am, but didn’t you do this at the other [Coffee Shop] down the street? I distinctly remember you yelling at us for not making your drink while your boyfriend waited outside with the exact same drink in his hand.”

    (Sure enough, when we looked out the window the same man was out there, holding the drink.)

    Customer: *turns beet red, stammers something, and runs off*

    From The Mouth Of Babes, Part 6

    | Calgary, AB, Canada | Bad Behavior, Family & Kids, Language & Words, Top

    (I work at a hockey stadium ticket booth. A customer is using the ‘F’ word a ridiculous amount of times. Everyone is getting tired of this guy, but none faster than the six-year-old girl behind him in line.)

    Little Girl:  ”My Mom says if ya can’t say something nice, don’t say anything at all!”

    Crowd: *various sounds of agreement and thanks that she said what they felt they couldn’t*

    Customer: “Well your mom must be a [10-second string of words and phrases that should NEVER be spoken to a child, EVER].”

    Little Girl:  *crinkles her face up* “If you followed that rule you’d never talk again!”

    (The crowd laughs loudly at the remark, and the foul-mouthed customer and his friend are shamed out of line. I comped half her father’s order.)

    Related:
    From The Mouth Of Babes, Part 5
    From The Mouth Of Babes, Part 4
    From The Mouth Of Babes, Part 3
    From The Mouth Of Babes, Part 2
    From The Mouth Of Babes

    No Credit For Offering Help

    | VA, USA | At The Checkout, Bad Behavior, Technology, Theme Of The Month

    (I am ringing up an older customer at a grocery store. When it is time to pay she swipes her debit card. She wants to use it as credit and in order to do this, you have to press the red button and hit credit when the machine asks for your pin. The customer keeps putting in her pin and then tells me she wants to do credit, so I have to cancel her card numerous times.)

    Me: “Ma’am, if you want to use your card as credit, press the red button when it asks for your pin then press credit.”

    (The customer ignores me and continues to type in her pin so I turn the machine around to help her.)

    Customer: “How about you stay back there and do what you’re supposed to do and let me do what I’m supposed to do! You obviously don’t know what you’re talking about!”

    (I sit there and watch her struggle with it for a couple more minutes.)

    Customer: “ARE YOU GOING TO HELP ME OR WHAT?!”

    First Class Has No Class

    | France | Bad Behavior, Top, Tourists/Travel, Transportation

    (A group of friends and I are just coming back from backpacking in southern France when our train breaks down. All passengers are advised to take another train; however, it is already full. As there is no more standing room in the second class, we head to the first class. We ask the ticket inspector if it is allowed. He says it’s fine. A group of businessmen in suits already seated in the first class seem to disagree and call the ticket inspector over.)

    Businessman: “Excuse me? Could you please check the tickets of those youngsters? They don’t look like they would have tickets to the first class.”

    Ticket Inspector: “They don’t indeed. However, second class is completely full.”

    Businessman: “I understand that. However, I am paying your train company several thousands a year and for that, I expect a certain level of service. I am from Switzerland and own a large company myself! Those people only paid for one second class ticket and probably got it from a sale!”

    Ticket Inspector: “Again, I apologise. They have paid for their ticket and they have a right to get to Paris, same as you.”

    Businessman: “I will be calling your company to let them know about this situation!”

    Ticket Inspector: “All right, then, sir. I will chase them out of this compartment. As there is no more space for standing, I will have to stop this train here. They will have to get off here and walk to the next town, and the train will be even more delayed. But at least you, the important businessman, will not have to be near those students. Is that what you want?”

    (The businessman gets silent. The people he is travelling with are visibly uncomfortable.)

    Ticket inspector: “If you wish to call and complain about me to the company, be my guest. Good bye, sir.”

    (On his way out of the first class, the ticket inspector smiles and wishes us a pleasant trip. I only wish I could have bought this man a drink!)

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