November Theme Of The Month: Black Friday!

Category: Bad Behavior

Wad A B****

| Winnipeg, MB, Canada | At The Checkout, Bad Behavior

(I’m 16 and I’ve been working at a dollar store for a little over a month. A customer in her 60s comes in and tells me she is buying eight bottles of iced tea and four bottles of lemonade. She keeps them in her cart as she is checking out.)

Me: “Ma’am, would you please put the bottles on the counter? I need to count and ring them up.”

Customer: *gives me an exasperated look* “But I just told you that I’m buying eight iced teas and four lemonades!”

Me: “Well, I still have to count and scan them.”

Customer: *glaring at me as she puts the bottles on the counter, one at a time* “You think we’re all thieves!”

Me: “No, I don’t, ma’am; I just need to count the bottles. It’s store policy.”

Customer: *patronizing* “Well, I’ve been counting long before you were born, honey.”

(I ring up the bottles and there are in fact eight bottles of iced tea and four of lemonade. She glares at me again.)

Me: “Yes, you are right. There are eight iced teas and four lemonades. So that’s $10.45.”

(After she pays, she gives me another stare-down. I give her the receipt.)

Customer: “Well, since you wasted my time, I’m going to take my time putting all these bottles back in my cart.” *she then proceeds to slowly put each bottle back in her cart, one at a time, causing the line behind her to grow*

(After she left, the customer that is behind her, a young guy in his early 20s, comes up to the counter.)

Customer #2: “Some people really have their panties in a wad, don’t they?”

Me: “Very true. I should’ve told her that we have some wad-less ones in aisle three…”

Stop And Stair, Part 2

| USA | Bad Behavior, Hotels & Lodging

(It’s around two am. A group of customers, in their mid 20s, a blonde woman, a brunette woman, and two guys, enter. They are all being rowdy and clearly very drunk.)

Me: “Guys, please keep it down. Some people on the first floor are trying to sleep.”

(Clearly annoyed that I rained on their parade, they scowl and press the button for the elevator. After a few minutes…)

Blonde Woman: “Hello?! Where’s the f****** elevator?”

Brunette Woman: “It sure is taking a loooong time.”

Blonde Woman: “Yeah, I might as well take the f****** stairs. Where’s the f***** stairs?!”

Me: “They’re right over there.” *points*

(The blonde woman stares at me like I just told her to run around outside naked, and just then the elevator doors swing open,)

Brunette Woman: “Come on, the elevator is finally here.”

(As they’re getting into the elevator, I hear the blonde woman say this in an insulted tone.)

Blonde Woman: “The clerk ACTUALLY told me where the stairs are! Can you believe it!?”

Not A Morning Person Every Five Minutes

| MI, USA | Bad Behavior, Time

(We get a line of about ten cars at once in the drive-thru. Two cars in, I hear a car at the end of the line laying on their horn.)

Me: *over headset* “Is that one of our customers honking?”

Coworker: *over headset* “Yes, and she’s yelling about something, too.”

(Less than four minutes later, the angry customer is at my window. I have her food ready.)

Me: “Here you go. Sorry about the—”

Customer: “I want to know why the hell it TOOK SO LONG TO GET THAT LINE GONE.” *she yanks the bag so forcefully out of my hand that the bag rips* “NOW YOU’VE MADE ME LATE FOR WORK, YOU F****** IDIOT. WHAT TOOK SO F****** LONG?!”

Me: “I’m sorry, ma’am, we just got busy. I do apologize for your wait—”

Customer: “GIVE ME MY F****** [SODA]!”

Me: “Here’s your [Soda]. Again, I’m sorry about your wait.”

Customer: “F*** YOU ALL!” *speeds away*

Manager: *over headset* “If a five minute wait made her late for work, she obviously didn’t have enough time to go anywhere before her shift. Clearly, somebody peed in her Cheerios this morning.”

Me: *over headset* “I hate people.”

Wish You Could Throw The Book At Him

| Canada | At The Checkout, Bad Behavior

(I work in a small book store, and since most customers don’t bother taking a bag if they’re only buying one book, I usually wait to see what they do. Most people just grab the book as soon as they’ve paid, but if they don’t, then I ask if they need a bag. No one has ever seemed to have an issue with this method… Until now.)

Me: “Hi, how are you?”

Customer: *ignores me, throws money down at the counter*

Me: “…”

(As the receipt prints off he starts to reach forward, so I assume he’s going to just grab the book and not take a bag, so I don’t bother offering one. Big mistake.)

Customer: *pulls hand back* “Well? Can I get a bag?”

Me: *taken aback by his nasty, snarky tone* “Uh, sure.”

Customer: “Do things not come with bags anymore?”

Me: “Yes, but most people don’t bother with one when they only have one item.”

Customer: “Well I’m not most people, am I?”

Me: *under my breath, to myself* “No, you’re not. You’re too much of an a**-hole.”

Immediately Discount Their Argument

| Auckland, New Zealand | At The Checkout, Bad Behavior

(I have served a customer and she has come back in with a malicious look on her face.)

Me: “What’s the issue, ma’am?”

Customer: You didn’t ask me for my discount card.”

Me: “Oh, my apologies. Unfortunately, I cannot do anything to give you that discount now because it has to go through the till first, but there is a number on the back of your card you can call and they can help you.”

Customer: “Why didn’t you ask me for it?”

Me: “It’s up to you to use it, I’m afraid.”

Customer: “I am going to need to take your name and managers number. Give it to me.”

Me: “You knew you had that card perfectly well. My name is not for you to know, and if you are here to stir trouble, I’m gonna have to ask you to leave.”

Customer: “This is outrageous! I did not come to this country to be treated like this by customer service!”

Me: “And I do not work my a** off seven days a week for people like you to come in here and attack me like this. Get out.”