Category: Bad Behavior

Won’t Find Modern Software In Modern Society

| London, England, UK | Bad Behavior, Bigotry

Customer: “Hi, yeah, I’m interested in buying some of your software but I got to know one thing.”

Me: “Sure, we’ll try and help in any way we can.”

Customer: “F***, I’m glad to hear that. Now listen; you got any of them f*gs or tree-huggers working for you? I can’t buy from you if you have.”

Me: “Okay, sir, the religion or preferences of our staff is not up for discussion as it isn’t relevant to our software.”

Customer: “I f**king KNEW it! You’re the eighth firm I’ve called today!”

Playstation Depreciation

| NH, USA | Bad Behavior, Technology

(It’s near the end of my first day on the job and I’m still apprehensive. A customer calls the store and the manager picks up.)

Manager: “Yes, sir, we do have PS2 games, but they’re so old that they’re actually not in our system anymore; they’re just permanently marked down and sitting in the bins. The only way we could find a specific one for you is if we physically searched through each one.”

(Pause.)

Manager: “No, sir. As I said, we do have them but if you want a specific one, you would have to find it yourself in our bins. I’m sorry, but those games are very old and as I said, the specific titles are just not in our system anymore.”

(Another pause, and I actually hear the customer screaming “YOU JUST LOST MY BUSINESS!” over the phone.)

Manager: “Yes, sir, I’m sure I’ll cry myself to sleep about those lost 50 cents. Have a good night!”

(I was significantly less apprehensive about the job after that.)

Will Likely Want Something For Three

| NJ, USA | Bad Behavior, Criminal/Illegal, Family & Kids

(I am a teenage girl. Over the summer and on school breaks, I work part-time as a receptionist in a hair salon run by a family friend in a Jersey Shore resort town. It is a slow Thursday morning in early September when the phone rings. I stop folding towels to answer it.)

Me: “[Salon], [My Name] speaking. How can I help you?”

Caller: “I would like to lodge a formal complaint.”

(We have no protocols for formal complaints. We are a tiny salon and our clientele are mostly friends of my boss and locals.)

Me: “All right, how can I help you?”

Caller: “My son, [Name], was booked for an appointment this morning at 8:30 and the shop wasn’t open yet!”

(My boss sometimes comes in a little late, but our limited clientele are very understanding. Obviously, this woman isn’t.)

Me: “I’m very sorry about that, ma’am. Would you like to reschedule your son’s appointment?”

Caller: *ignoring me* “I just don’t understand why you would book us for an appointment when no one is going to be there! My son walked there by himself very early in the morning, and it’s very dangerous on the roads!”

Me: “I’m very sorry about that, ma’am. We have open times this afternoon if you’d like to reschedule [Name]’s appointment.”

Caller: “MY SON IS THREE YEARS OLD! HE SHOULDN’T BE THERE IF NO ONE ELSE IS!”

Me: “If your son is three years old, why did he walk across dangerous, heavily-trafficked roads by himself?”

Caller: “HOW DARE YOU, YOU LITTLE B****! I HOPE YOU DIE!” *click*

Hashtag Fail

| Huntington Beach, CA, USA | Bad Behavior, Extra Stupid, Technology

(I am working the till at a popular clothing store when a teenager comes to me to check out with her debit card.)

Me: “Please hit the pound key before you start typing your code.”

Girl: “Pound key? Where is that?”

Me: “It’s the number symbol.”

Girl: “HA! You mean the hashtag? I can’t believe you just called the hashtag a pound key!”

Me: *silence*

Girl: *finishes paying and goes to leave* “How old are you? Did they call it that in the 70s or something? I will NEVER get over that!”

In Line And Out Of Line, Part 7

| TX, USA | At The Checkout, Bad Behavior, Wild & Unruly

(I’m working as a cashier on Black Friday. A man cuts to the front of the line with an armful of clothing.)

Me: “Uh, sir, you’ll have to go to the back of the line. I’m sorry.”

Rude Customer: “F*** that! No way I’m waiting that long! Just make it quick!”

Me: “No, sir. You just cut the line, and I won’t serve you.”

Rude Customer: “Oh, f*** you! Just do your job already! You’re only making this take longer!”

(At this point, the customer he cut in front of, a man in his early 20s, speaks up, quietly and calmly.)

Calm Customer: “Just go back and wait in line, man. Stop being a dick.”

Rude Customer: “F*** y-”

(The rude customer rounds on the calm one as he speaks, raising his hand in what may or may not have been an attempt at a backhand. Regardless, the calm customer catches his arm, twists it, and slams the rude customer’s face into the counter hard enough for it to make an audible thunk through the clothes. The entire time, the calm customer remains stone faced.)

Rude Customer: “Ow! A**-hole! Lemme go! You can’t do this!”

Calm Customer: “Texas law says I can use lethal force if I’m attacked.”

(He twists the man’s arm a little more, causing him to cry out.)

Calm Customer: “You don’t want that, do you?”

Rude Customer: “Ow! No! Just lemme go!”

Calm Customer: “Where are you going to go?”

Rude Customer: “Back of the line! Back of the line!”

Calm Customer: “And are you going to be patient? And polite?”

Rude Customer: “Yeah, man! Sure!”

Calm Customer: “Apologize to the nice young lady, now.”

Rude Customer: *starting to cry slightly* “I’m sorry! I’m sorrryyyyy!”

(The calm customer released the rude one, who almost looked like he was going to attack again. One look at the calm customer’s completely emotionless face seemed to make him think twice, though, and he grabbed his clothes and scampered back to the end of the line.)

Related:
In Line And Out Of Line, Part 6
In Line And Out Of Line, Part 5
In Line And Out Of Line, Part 4

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