Category: Bad Behavior

Getting Tired Of Your Hangups

| Germany | Bad Behavior, Extra Stupid, Technology

(The international call code for Germany is 0049. My own personal area code starts with 049. A lot of businesses that have international customers will call me.)

Me: “[My Name].”

Caller: “Yes, I’m calling about a problem with my order of [Product]. Can I—”

Me: “—Sorry to interrupt, but you have the wrong number. This is a private household.”

Caller: *hangs up*

(A few minutes later, the phone rings again. I see the same number flash in the display.)

Me: “[My Name].”

Caller: “Yeah, I’m calling about my order—”

Me: “You have the wrong number. This isn’t [Retail Place].”

Caller: *hangs up before I can tell him how to reach the right place*

(Moments later, my phone rings again. Same number.)

Me: *sighing* “[My Name].”

Caller: *hangs up*

(This continues three more times. Then the phone rings again.)

Me: “DON’T HANG UP THE D*** PHONE AGAIN!”

Caller: “Uh… what?”

Me: “You’re trying to reach [Retail Place], but you keep getting me, right? Didn’t it occur to you that this is obviously the wrong number? And if it’s obviously not working, why do you keep calling and then hanging up before giving me a chance to say anything?”

Caller: “Well, uh. This is the number on the website and—”

Me: “No, it’s not.”

Caller: “Yes, it is.”

Me: “Read it out to me.”

Caller: “+49 [rest of number].”

Me: “Look, the 49 is the code for Germany. For people calling from other countries. You need to leave it out when you dial or your phone will convert it to a regular phone number and you end up back here. Again.”

Caller: “But this is the number on the website.”

Me: “Look, we could play this game all afternoon, but I have better things to do and I’m sure you want your order sorted out at some point today. So how about this: you dial WITHOUT the 49 and if you still end up calling me again, I will personally drive the 500 km to [Retail Store] and make sure they fix your order.”

Caller: *does not sound convinced* “Well. I suppose…” *hangs up*

(Lo and behold, it must have worked because my afternoon was a lot calmer after that. It’s a family joke by now that we should bill [Retail Store] for dealing with their customers all the time.)

Teenage Drama

| OH, USA | Bad Behavior, Family & Kids

(Due to a problem with teens destroying merchandise when unsupervised, my store has implemented a curfew which states that after nine pm, no person under 18 may be in the store unaccompanied by a parent or guardian. It’s frequent for children to lie about their age or say their parents are in another part of the store.)

Me: *spotting two obviously underage kids* “Hey, guys, are you both 18?”

Boy: *laughs* “No?”

Me: “Are your parents in the store?”

Girl: “…No?”

Me: “I’m sorry, guys, but we have a curfew and after nine you need to have your parents in the store with you.”

(They leave. About 15 minutes later a coworker spots them:)

Coworker: “Hey, are you 18?”

Boy: “Yeah.”

(I radio my coworker to tell her these are the same kids we just spoke to. She kicks them out again. 10 or so minutes later I’ve moved to the upstairs of the store and I spot the boy again.)

Me: “Hey, come on now; are your parents with you this time?”

Boy: “Yeah, she’s just downstairs.”

Me: “I’m sure. Look I need you to stay WITH your parents; you’ve been kicked out twice already.”

Boy: “What? I need to sit on my mom’s lap?”

Me: “You have to be accompanied by a parent after nine.”

Boy: “She’s right downstairs.”

Mother: *coming up the stairs* “Is there a problem?”

(I try to explain to her about our curfew but the whole time she is shouting over me.)

Mother: “HOW DARE YOU! I don’t understand why anyone would talk to a CHILD like this.”

Me: “I’m sorry if I addressed your son inappropriately, but you see we have a curfew—”

Mother: “YOU NEED TO CALM DOWN!”

Me: “Ma’am, I’m calm, but I’m trying to explain to you that we need your children to remain in your supervision at—”

Mother: “GET YOUR MANAGER. NOW!”

(I radio my manager who is covertly standing around the corner the whole time. The customer insists that I was screaming at her kids and that I rolled my eyes at her when she asked for a manager. After she leaves, another customer walks up.)

Other Customer: *to my manager* “I just want to say that she was fine, and that lady was a crazy person.”

Me: “THANK YOU.”

Sick Of His Secrets

| USA | Bad Behavior, Health & Body, Pets & Animals

(A man brought his little dog in because she wasn’t eating or going to the bathroom. The vets examined her and found that she had something stuck in her stomach blocking entrance to her small intestines. We ended up inducing vomiting. My job was to search for what could have caused the blockage.)

Me: *digging through the pile of vomit with a tongue depressor* “Ugh. Why is there so much stuff here? The guy said she wasn’t eating!”

Coworker: “Never thought I’d be digging through puke on a Saturday morning. Hey, what’s this?” *holding up a pink lacy thong with fishnet stockings stuck on it*

Me: “Oh, my god.”

(We bagged it up so the vet could show the client before sending it to the lab.)

Vet: “Sir, we found the cause of the blockage.”

Client: “Oh. OH. OH, MY… Can… can you please dispose of it?”

Vet: “We have to send it to the lab. Don’t worry; we’ll have them dispose of it.”

Client: “Thank you…”

(After he left, we all just about died laughing.)

Not Very Closed Minded, Part 11

| FL, USA | At The Checkout, Bad Behavior

(The store I work in has automatic timers on the lights that we have no control over. They are set to turn on right as we open and then several minutes after we close. It is strictly forbidden to have customers in the store with us once the lights are out. A woman comes in about two minutes before closing time.)

Manager: “Hello, ma’am. We are closing in two minutes.”

Customer: “Hmhmm.”

(Again at closing:)

Manager: “Ma’am, you will need to finish up your shopping because we are officially closed.”

(A few minutes later she was still shopping so he told her AGAIN. She finally comes up to the register about a minute later but refuses to let me ring anything up. She starts sorting everything into piles of “Buy”, “Don’t Buy” and “Think About”.)

Me: “Ma’am, we are closed. You need to just give me what you’re buying so we can check you out.”

(She continues ignoring us, even though we repeat ourselves several more time, and just keeps sorting her items. The manager finally tells her he’s done waiting and that she needs to just leave RIGHT as the lights go out and we are all plunged into total darkness. The lady then turns to us and screams:)

Customer: “WHY DIDN’T YOU TELL ME YOU WERE CLOSING!?”

(At that she finally leaves because it is literally too dark in the store for me to run the register.)

Related:
Not Very Closed Minded, Part 10
Not Very Closed Minded, Part 9
Not Very Closed Minded, Part 8

Not In A Playful Mood

| PA, USA | Bad Behavior, Crazy Requests

(I work for a major toy company at the service desk, and received a call from an older woman.)

Caller: “Could you transfer me to the toy department?”

Me: Sure, ma’am, which department did you need?”

Caller: “The toy department.”

(We get several calls of this nature a week so I am used to it.)

Me: “What can I help you with today?”

Caller: “I’m looking for a Minnie Mouse doll that sings when you hold its hands.”

Me: “Absolutely, ma’am. One moment while I look this up for you… It looks like my computer says I have a few in stock, but our inventory has been a bit off after the holidays so would you like me to run back and verify that we do in fact have it in stock?”

Caller: “Yes, please.”

(Knowing the floor person is at lunch I ask the electronics supervisor to watch the service desk while I go look for this item. I find it on the other end of the store then have to come all the way back up with this doll.)

Me: “Thank you very much for holding, I do have that doll. Would you like me to put it on hold for you?”

Caller: “No, I already have one and I really don’t like these dolls so I’m just going to return it.” *hangs up*

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