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    Category: Bad Behavior

    How To Deflate The Bag

    | IL, USA | Bad Behavior, Food & Drink, Top

    (I work in the produce section of a grocery store. I have just witnessed a customer pretty much destroy our bagged-salad section. The customer is just pulling bags out of their holders and dropping them where ever, and quite obviously on purpose. The customer has no idea I’ve been watching her. After she stops her destruction, I head over to put it back together. The customer comes back, and starts a conversation.)

    Customer: “It’s just a shame that someone would do that to you! I can’t believe some people!”

    Me: “Bah, it’s not really a big deal.”

    Customer: “…not really a big deal?”

    Me: “No, not at all. I look at it this way: If a customer has to get their kicks by coming into this grocery store and trying to get a rise out of the employees by messing up a portion of the store, then that customer’s life is obviously more pathetic than mine.”

    Customer: *open mouthed stare*

    Me: “So, was there anything else you needed tonight?”

    Customer: “No… thanks…”

    Can’t Pin Him Down To A Number

    | Colorado Springs, CO, USA | Bad Behavior, Bizarre, Crazy Requests, Technology

    (I work overnight at a prepaid phone call center. A customer calls in every night to change his pin, because he is paranoid. He is always abusive. His constant pin changes finally catch up with him.)

    Me: “Thank you for calling; my name is [name]. How can I help you?”

    Customer: “I want to change the PIN on my account.”

    Me: “Absolutely, we just need your current PIN, please.”

    Customer: *gives wrong PIN*

    Me: “I’m sorry; that’s incorrect. I’ll need the PIN to access the account.”

    Customer: “Listen, I need to change my PIN because I don’t know it. I don’t remember what I used last. I want it to be 123456. Please change it now.”

    Me: “I’m so sorry, but we can’t change the PIN without verifying that this is your account. It would defeat the purpose.”

    Customer: “I’m going to find out where you are and I’m gonna come down there and cut your head off. Then I’m gonna burn the building down and kill all of your friends, and then you’re gonna go home and cry into your pillow because you’re so lonely. What do you think about that?”

    Me: “Well, I think if you cut my head off, I won’t get much crying done. I’m sorry that you don’t know your PIN. Unfortunately, I am done trying to help you. I’ve marked your account abusive, and you’ll need to hold for a supervisor.”

    (The customer hangs up. His account is forever marked as immediate transfer to a supervisor, and he switches carriers. Those poor people.)

    In Line And Out Of Line

    | Durban, South Africa | At The Checkout, Bad Behavior, Family & Kids, Money, Top

    (I’m in line to pay. Customer #1 in front of me is about in his 40s, and very well-dressed in a suit and tie. Customer #2 in front of him seems to be a single mother with her child. I’m 25, and pretty shabbily dressed; wearing only faded jeans, an old, novelty Star Wars shirt, and have my long hair almost covering my eyes.)

    Customer #1: “Lady, can you hurry up! Some people are important and actually have places to be!”

    (Customer #2 is fumbling with her money. In her cart she only has basic groceries and what appears to be a birthday cake for her child. She mumbles something about not having enough money, and decides to leave the cake behind.)

    Customer #1: “Don’t waste everyone’s time if you can’t even pay for your s***! Or maybe you need another government handout that comes from my taxes?!”

    (At this point, I feel like I’ve got to step in.)

    Me: “Hey man, that’s enough!”

    Customer #1: “Who do you think you are? I’ll have you know I’m the [high profile position] at [large shipping company], and no one ever talks to me like that.”

    (Suddenly, I become much more respectful.)

    Me: “I’m so sorry, sir. I had no idea you were so important. Would you mind if I asked you for your business card?”

    (Customer #1 smugly hands me his card. I see he is, indeed, who he says he is.)

    Me: “And here’s my business card.”

    Customer #1: “Why the h*** would I want your—”

    (Customer #1 suddenly goes pale, as he notices that I am co-owner of [large shipping company].)

    Me: “Now that I know your name, I’ll be sure to phone your supervisor to ensure you’re put on probation. One more act like this and you’re fired.”

    (Customer #1 stammers for a bit, before practically running from the store. I end up paying for the mother’s cake, and even gave them a bit extra to buy the kid any toy from the store.)

    First Get Assurance You Have The Right Insurance

    , | Melbourne, VIC, Australia | Bad Behavior, Crazy Requests

    Me: “Motor Claims, this is [my name].”

    Customer: “God, finally. I’ve been on hold to you for ages! My claim number is [insert number].”

    Me: “I’m so sorry to hear that. Here, let me ring this up for you.”

    (I get halfway through before I realize something is off about the number the customer has given me.)

    Customer: “I’m sick to the teeth! I need to know what you guys are doing with my car!”

    Me: “Uhm, ma’am—”

    Customer: “You keep telling me it will be ready this week! Someone will call me back! Blah blah blah!”

    Me: “Ma—”

    Customer: “Just tell me what’s going on with my car!”

    Me: “I… can’t.”

    Customer: “What?!”

    Me: “I can’t tell you what’s going on with your car.”

    Customer: “Wait, why not?!”

    Me: “This isn’t one of our claim numbers.”

    Customer: “Is this [other insurance company]?”

    Me: “No, madam. This is [insurance company].”

    Customer: “Well f***. I just wasted half an hour of my life.” *click*

    First Aisle Problems

    | Long Island, NY, USA | At The Checkout, Bad Behavior, Geography

    (I’m a customer in line waiting to pay, when suddenly the registers freeze and have to reboot. There are two impatient customers in line behind me.)

    Employee: “Sorry, but the registers just froze. Please be patient while we reboot them.”

    Impatient Customer #1: “What did she say?”

    Impatient Customer #2: “The registers froze.”

    Impatient Customer #1: “Ugh, it’s like living in a third world country!”


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