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  • September Theme Of The Month: Overheard!

    Category: Bad Behavior

    On Her Own Little Aisle

    | The Netherlands | Bad Behavior, Crazy Requests

    (I have just finished counting my till and am heading towards the canteen to change and go home after a 10-hour shift. On my way there, a woman in a scooter stops me.)

    Customer: “Excuse me!”

    Me: “Yes?”

    Customer: “Where can I find [specific liquor]?”

    Me: *not willing to walk her to it as I’m off duty* “It’s in the next aisle, near the end.”

    Customer: “Can’t you get it for me? I can’t go driving around the store just searching! I need a lot of things and you know where they are.”

    Me: “I’m sure it’s there. Now, if you’ll excuse me…”

    (I go to the canteen, take off my work clothes, and change into my regular clothes. I head out and bump into the same woman.)

    Customer: “Oh, are you off?”

    Me: “Yes, I’m heading home.”

    Customer: “Can you get me the milk?”

    Me: *waving* “It’s over there.”

    Customer: “It’s too high up; I can’t get it from my scooter. Get it for me.”

    (I sigh and figure I’d be off faster if I just follow her commands.)

    Customer: “See, now we’re getting somewhere. This is customer service; you’d better learn it quick!”

    Allergic To Common Sense, Part 2

    | Hampshire, England, UK | Bad Behavior, Health & Body

    Customer: “I’m allergic to tree pollen, but I don’t have hay fever, so don’t try to sell me any hay-fever medication!”

    New Colleague: “Sir, an allergy to tree pollen is hay fever. If you take these it will help.”

    Customer: “It say’s trainee on your badge. You don’t know what you’re talking about! I’d like to speak to a more senior member of staff!”

    (The new colleague fetches me. I am 20 years younger than my colleague.)

    Me: “What seems to be the problem, sir?”

    Customer: “I asked to speak to a senior member of staff! Why are you getting involved?!”

    Me: “As I’ve been here the longest. I am more than capable of answering any problems you may have.”

    Customer: “This is ridiculous! You’re a child. You can’t possibly be able to deal with the responsibility! Get me someone more senior!”

    (I go and get the pharmacist who has been listening to the whole thing.)

    Customer: “Finally, an adult who knows what they’re doing! How can you leave a child in charge of your chemist counter?”

    Pharmacist: “Well, sir, [My Name] has passed all of her courses with the highest mark we’ve ever seen in this store, so I’m perfectly happy to let her deal with any queries, but as I’m here – what’s the problem?

    Customer: *looking sheepish* “I’m allergic to tree pollen and want something for it.”

    Pharmacist: “That’s called hay fever; try an antihistamine.”

    Allergic To Common Sense

    Getting Owned By The Owner, Part 8

    | QC, Canada | At The Checkout, Bad Behavior, Liars & Scammers

    (I work at a small store that sell shoes and other kinds of items such as scarves and hats. The owner occasionally gives out gift cards to customers who have paid over 150$ on a single purchase. One day, a woman comes in with her husband.)

    Me: “Good evening, ma’am. How may I help you?”

    Customer: “Yes, I came here a week ago and bought a bunch of stuff; the owner gave me this.” *shows it to me*

    Me: *confirms it is the gift cards we have* “Do you need help choosing which items you want to buy?”

    Customer: *starts getting angry* “No, thanks. You can wait in the back.”

    (I leave and wait near the cash registers. When she finally comes with her desired items, it consists of seven scarves and a baseball cap.)

    Me: “Very well. Could you please hand me the gift card?”

    Customer: *annoyed* “Can’t I just take these items and you keep the card?”

    Me: “I need to make sure this card is legitimate, ma’am. It won’t take long, no worries.”

    (The expiration date is over a year ago. The woman seems ready to start the argument at this point.)

    Me: “Ma’am, the gift card is way beyond it’s expiration date and you’re going to have to pay with cash, check, or your credit card in order to receive those items.”

    Customer: “So? I know the owner; I’ve been friends with her for a long time. She told me that I wouldn’t have to worry about the date and could come whenever I wanted!”

    Me: “Would you mind if I called her to verify? Could I have your name, ma’am?”

    Customer: *anxious* “Y-yeah, go ahead, I’m [Customer].”

    (I call the owner.)

    Me: “Hi, [Owner], this is [My Name]. There’s this woman here that has a gift card and the expiration date is [date]. She also claims to be one of your friends and her name is [Customer], and that because of that she’s able to use the card whenever without worrying about the expiration date.”

    Owner: “If she were indeed my friend, she wouldn’t have received a card at all. Refuse the card and ask her to pay for it, or tell her to leave. Drama is one thing, and I don’t want it in my store.” *clicks*

    Me: “I’m afraid the card is no longer valid. You’re going to have to pay with something else.”

    Woman: *turns red* “T-this is UNACCEPTABLE! I’m never coming back to this store, and you can bet your a** that I will make it my life goal to make sure that THIS PLACE CLOSES!” *leaves*

    Me: *tries not to laugh* “Have a nice day, ma’am!”

    (She leaves but her husband hangs back to talk to me.)

    Husband: “I knew it would turn out like this. She does this all the time when she sees an opportunity of getting free stuff.”

    (I never saw them again.)

    Getting Owned By The Owner, Part 7
    Getting Owned By The Owner, Part 6
    Getting Owned By The Owner, Part 5

    Comic: Too Rich For Jesus’ Blood

    | Gulf Shores, AL, USA | At The Checkout, Bad Behavior, Comics, Holidays, Religion

    Other Customers Might Need Hazard Pay

    | Newry, Northern Ireland, UK | Bad Behavior, Crazy Requests

    (I’m looking for a cheap pair of runners for bike riding in a well known, high street supermarket. I’m wearing a hoodie that looks similar to the fleece jackets worn by staff. A man, large and burly, comes up to me.)

    Man: “Hey, you! How much are these jeans?”

    (I realise he thinks I work here.)

    Me: “Sorry, friend, I don’t work here. Wouldn’t know.”

    (I expect that to be the end of it.)

    Man: “That’s not what I f***** asked, pal.”

    (I left quite quickly.)

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