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    Category: Bad Behavior

    Her Number Has Been (Tali)Banned

    , | USA | Bad Behavior, Crazy Requests, Money, Politics

    Me: “Thank you for calling [Company]; my name is [Name]. How can I help you?”

    Caller: “Yes, I’d like to go over my bill; it’s higher than normal! Why are you double charging me!?”

    Me: “Alright, let me pull up the bill and I’ll help you with that. I see here that we have voice overage of 347 minutes totaling $138.80. Add that to your regular bill and the taxes involved and that’s why it’s so high. Would you like me to increase your plan allowance to prevent this in the future? I see based on an analysis of your account that this seems to be happening every mo—”

    Caller: “No, I want you to credit that back to me! I’ve been with [Company] for 30 years! You owe me at least that for all the money I’ve spent for your services.”

    (I note that she’s been with us for nine months, the last six of which she has gone over her allowance, and the last five of which she has received a credit for. Based on notes, it was because she was persistent and demanding and it was done to get her off the phone.)

    Me: “Ma’am, I understand how frustrating this can be; however in the last five months you have received credits for your overages. You’ve been advised of how to know when you’re going over, and based on that, it’s only $20 more for the next tier of minutes. Considering your overages, I’d be willing to rerate you as if you had been on that plan and issue a credit back, except for the increased minutes, but this will be the last credit issued on the account for overages.”

    Caller: “No, I don’t want to pay for that other plan! I’m not increasing it! Oh for crying out loud, hold on!”

    (In the background I can hear her clearly working at a clothing store.)

    Caller: *to someone else* “Oh these shirts are buy two get one free, so if you grab another, one of these will be free. Mm-hmm! Okay, bye-bye!”

    (The customer then returns to our call.)

    Caller: “Okay, so I want you to credit the overages back for me, but I’m not going to increase my plan.”

    Me: “Ma’am, I couldn’t help overhearing, but you have a deal going on at your store?”

    Caller: “Oh, yes! You can buy two shirts and get a third free! It’s really a great deal!”

    Me: “So if I came up to the counter and put four shirts on the counter, how many would you charge me for?”

    Caller: “Well, three of them of course.”

    Me: “But I only want to pay for the two.”

    Caller: “You’d have to get another shirt and then you can get a second free, but the deal only comes with one free shirt for every two you buy.”

    Me: “Just like your plan; it comes with 450 minutes. You want the other 347 for free, but that’s not included in the deal. So if you want those minutes, you have to pay for them.”

    Caller: “You’re just trying to trick me!”

    Me: “Not at all, ma’am; I’m just explaining it another way. Your deal is that two shirts get you one free. Your cell phone plan is 450 minutes included, but anything else is overage… but if you go to the 900 minute plan, it’d be $20 more, and save you money because you would get those extra minutes you’ve been charged in overage included. So your option is this: increase the plan, or no credit. At all. You’ve been credited five months straight, but I am not going to issue a penny unless you take action to prevent further overages.”

    Caller: “GET ME YOUR MANAGER! YOUR CUSTOMER SERVICE IS TERRIBLE! I HOPE THE TALIBAN KILLS YOUR FAMILY!”

    Me: “Really? You’re going to threaten my family because you refuse to take responsibility for your own overages? Sure, here’s my manager.”

    (My manager has been listening because as soon as the caller started screaming I had flagged him over. He takes over.)

    Manager: “Ma’am, I am from Iran. I watched the Taliban kill my two sons because they wouldn’t join. You want me to issue a credit after making that kind of a threat? No. I’ve flagged your account. You will receive no further credits. Pay your bill through the automated system before the fifteenth to avoid a late fee, which also will not be credited. Goodbye.”

    (The manager hangs up on the customer without another word, and turns to me.)

    Manager: “Go on break.”

    (The customer called in twenty more times before she finally cancelled her services due to discrimination claims, stating that my manager and I threatened to come to her store and beat her up if she didn’t pay. The charges were overturned after the call was reviewed.)

    Baby Talk To Make You Balk

    | Newport News, VA, USA | Bad Behavior, Family & Kids

    (My neighbors have gone out for the day, and have asked me to babysit their youngest daughter, who is about two years old. I bring her to the mall so we can do a little shopping. I have her strapped into her stroller, and am pushing her around through the clothes racks. As I pause to look at some tops, a rather large customer walks past a rack, and knocks off some of the merchandise. She bends over to pick up the clothes.)

    Two-Year-Old: “D***! That lady got a fat a**!”

    (The customer rounds on me with a death glare.)

    Customer: “What did you just say?!”

    (I point at the two-year-old girl, completely mortified.)

    Me: “I am so sorry! That was her!”

    (The customer opens her mouth to berate me when the two-year-old girl pipes up again.)

    Two-Year-Old: “D***! What a fat b****!”

    (The customer stares at the little girl in shock before glaring at me again.)

    Me: “She’s not mine! I’m just babysitting!” *to the child* “You shouldn’t say things like that! It’s very mean, and rude! Who taught you that anyways?!”

    Two-Year-Old: “Big sister! Now buy me candy, b****!”

    (I quickly wheeled her away under the glaring gaze of the customer. I didn’t babysit her ever again!)

    Skating Past Bigotry Into Racism

    | London, England, UK | Bad Behavior, Bigotry, Crazy Requests

    (I work in a skateboard shop. I’m female and have been working on skateboards from the age of 15. A teenage black male customer approaches my coworker and me. My coworker is also black.)

    Customer: “Yo, can you get out here and put fresh tape on my board?”

    Me: “Oh I’ll be happy to do that for you! Did you want a design or logo cut out? I just did this one; it looks pretty good.”

    Customer: “I ain’t having a girl touch my board. I want somebody who knows what they’re actually doing, not a woman!”

    Coworker: “Actually, she’s probably the quickest and neatest taper here, and watch your attitude.”

    Customer: “Nah man, I’m not having some b**** wreck my board!”

    Coworker: “Right, that’s it. Get out of my shop.”

    Customer: “What?! No way. You can’t kick me out because I’m black.”

    Coworker: *gestures to self* “It’s hardly because you’re black, is it? It’s because you’re insulting staff. Get out.”

    Customer: “That’s discrimination! I’m going to sue you!”

    (The customer leaves, ranting all the way out the door about how girls shouldn’t work in skate shops and he’s going to sue us for discriminating on race.)

    Coworker: “Yeah, good luck with that, mate.”

    Throwing Himself Towards The Ground(ing)

    | HI, USA | Bad Behavior, Family & Kids

    (I am talking to a mom about a purchase for her son.)

    Me: “Oh, and he’s getting the [Brand] set today?”

    Mom: “Yeah, but we’re not sure he’s really mature enough. He’s five and—”

    Son: “MOM! LOOK AT ME MOM! MOM! MOM!”

    (We both turn to find her son perched above of a bin of LEGO blocks that kids can play with.)

    Mom: “Oh no…”

    Son: “I’M KING OF THE WORLD!”

    (The son tears off his clothes and dives into the LEGOs.)

    Mom: *to me* “I’m sorry. Oh I’m so sorry!”

    (The mother pulls her son out of a very shallow bin and he begins crying.)

    Son: “Mom, being king sucks! I wanna be queen instead!”

    Mom: “Right now, all you are is grounded!”

    Her Chances Of A Place Are Spoiled

    | ON, Canada | Bad Behavior, Family & Kids

    (I am 11 years old, and I volunteer at a local daycare center. It is part of my job to interview people if they want to send their children here.)

    Me: “Hello and welcome to [Business Name]. I understand you want to send [Child's Name] here?”

    Mother: “Yes I’m thinking about doing so, if you can meet my standards.”

    Me: “Okay then—”

    Mother: “Well, don’t be useless, child! Show me around!”

    Me: “Well here is the main playroom where the children—”

    Mother: “What cleaning supplies do you use?”

    Me: “I’m sorry, what?”

    Mother: “Don’t be daft, child! What cleaning supplies do you use here?”

    Me: “We use [Brand Name].”

    Mother: “Oh, I don’t like them. I demand that you use [Other Brand].”

    Me: “Okay, I’ll tell my boss to see if she can ask the janitors to use [Other Brand] next time.”

    Mother: “You had better, child!”

    (At this point, her child begins climbing over the nap time cribs.)

    Me: “Oh, don’t do that [Child's Name] sweetie; you could fall and get hurt!”

    Mother: “No, it’s okay sweetie; I say you can.”

    Me: “Wha? No, ma’am, she isn’t allowed to do that here.”

    Mother: “You can’t tell someone else’s child what to do!”

    Me: “Okay, but when we’re watching her, we get to set and enforce rules.”

    Mother: “Well if [Child's Name] comes here, he will be allowed to climb over the couch.”

    Me: “No, I’m sorry, ma’am. If [Child's Name] comes here, he will be receiving no special treatment, and will not be climbing over the couch.”

    Mother: “Yes, he will.”

    Me: “No, he won’t.”

    Mother: “YES HE WILL BECAUSE I SAID SO!”

    (The mother stamps her foot hard on ground. I am speechless.)

    Mother: “Now, stupid child, give me the papers so that [Child's Name] can be signed up. I request that you stay in another room from my little boy at all times!”

    Me: “But, ma’am! It’s all one room!”

    (My boss, who has been watching our exchange, comes over.)

    Boss: “That’s okay, because you’re fired.”

    Me: “Why? I’m really good with the kids! They like me! They do! And I work for $2.50 for every two hours without complaining! This job means everything to me! Please! I’ll work at $0.50 for every three hours! I need this job so much!”

    Mother: “Serves you right for being a senseless b**** to these children.”

    Boss: “No [My Name], you are not fired. [Mother's Name], you are.”

    (The mother just stops and stands in awe.)

    Boss: “[My Name] was being very helpful to you, and you kept cutting her off. Then, she enforced a big rule, and you told the child to continue to do so anyway. Then you called her a senseless b****, and laughed at her for begging to stay with these children. Now get out before I call the police.”

    Mother: “Fine! I don’t need this place! It sucks anyway!”

    (The mother grabs her child and leaves. My boss turns to me.)

    Boss: “Your next lunch break is on me; you’ve been promoted to $20 for every two hours, and you can go home now.”

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