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  • Category: Bad Behavior

    Green Eyes Don’t Get You The Green

    | TN, USA | At The Checkout, Bad Behavior, Bizarre, Health & Body, Money

    (I am keying in banking and income information for a customer who really wants to borrow 200 dollars.)

    Me: “Congratulations! You’ve been approved for $150 today!”

    Customer: “Oh, man! Thanks! Did you know you have the most beautiful green eyes I’ve ever seen, young lady?”

    Me: “Thank you so much, but our loans are computer generated amounts based on your income and banking information. I can’t approve for more than the $150.”

    Customer: “Oh. Well, they aren’t that pretty after all.”

    Me: *just staring at him* “Umm?”

    Customer: “That came out wrong.”

    Grand Theft Insolence

    | Oxfordshire, England, UK | Bad Behavior, Family & Kids, Technology

    (A mother and son approach my till with a carrier bags full of games to trade in. Some of them are 15- and 18-rated. The boy is approximately 11 years old.)

    Mother:  “We’d like to trade these in for credit, please.”

    Me: “No problem. Do you know what you’d like to buy with the credit?”

    (I start swiping the games through the till. The mum looks at the boy, who shakes his head.)

    Me: “That’s okay. I can put it onto a gift card for you, or I can give you a price for what we’d give you in cash, instead?”

    Boy: “A gift card.”

    Mother: *to the boy* “Please!”

    Boy: “A gift card, please.”

    Mother: “But won’t this leave you without ANY games?”

    Boy: “Yeah, but Dad’s going to come to town with me tomorrow to get GTA Fi—” *trails off and looks up at me… knowing he’s put his foot in it*

    Me: “Oh… uh…” *to mother* “I feel I should mention that GTA is an 18-rated game for a VERY good reasons. In the game there is a torture scene—”

    Mother: “What?!”

    Me: “… Your son’s character can also pick up, have sex with, then murder prostitutes. There’s also—”

    Mother: “ABSOLUTELY NOT!” *turning to son, who is now looking like he’s been caught in a lie* “You KNEW about this, didn’t you?! NO WAY are you having that, and NO WAY your dad would let you have that either. Oh, god…”

    Me: “I, uh… could go on, but I guess I don’t need to.”

    (The mother is obviously shocked at what she was about to buy for her son. I explain the video game ratings system to her so she can make informed decisions in future, and write down a good review website I know of so she can research. All the while the kid is getting more and more frustrated realising he’s not going to get what he wants.)

    Boy: *to mother* “I’m NOT talking to you.”

    Mother: “Oh, really? I think you’re forgetting who bought you all of these games.” *turning to me* “I’ll take the cash price on these, please.”

    (The mother then proceeds to sell ALL of the son’s games to me for cash, which she puts into her wallet. She then thanks me for my help, turns, and leaves, leaving her son shocked and GTA-5-less at my counter.)

    Related:
    Grand Theft Innocence, Part 9
    Grand Theft Innocence, Part 8
    Grand Theft Innocence, Part 7
    Grand Theft Innocence, Part 6
    Grand Theft Innocence, Part 5
    Grand Theft Innocence, Part 4
    Grand Theft Innocence, Part 3
    Grand Theft Innocence, Part 2
    Grand Theft Innocence

    Closed To Reality

    | Paris, France | Bad Behavior, Extra Stupid

    (We are closed for inventory, and signs are informing the customers of that fact. Despite this, many people have tried to enter the store. Most of them just leave when they realise the door is locked.)

    Manager: *to me* “Okay, we’re going to take the shipment for this week. I need you to stand in the doors and tell customers we’re closed.”

    (I oblige. As the truck is unloading and some other of the employees are putting the food away in the freezer, a customer approaches. Note that I am wearing the store’s uniform, with a bright apron.)

    Me: “Hello, ma’am! I’m sorry but—”

    (Without listening, she tries to get around me. I move in front of her to prevent her from getting in, and keep trying to explain the situation to her. Frustrated, she pushes me to the side and I hit the wall. She then rushes inside. The manager sees her and runs after her, trying to stop her.)

    Manager: “Ma’am! Ma’am, we’re closed.”

    Customer: *looking around* “Closed? There are employees everywhere and the doors are open!”

    Manager: “We’re doing the inventory of the store, which is why the employees are here. However we’re not allowed to sell food as it would mess up our numbers.”

    Customer: “Well, you should keep the doors shut, then!”

    Manager: “You didn’t let me finish. We’re still taking our usual shipment of food as we’re opening this afternoon. However to prevent customers from getting in, and despite the fact that we already have signs posted everywhere, I asked my employee to stand at the door and warn the customers. Instead, you refused to listen to her and pushed her out of your way.”

    Customer: “Well… I didn’t realise you were closed! You really shouldn’t keep the doors open when you’re closed!” *storms off*

    Manager: *shaking his head* “How does she expect us to get the food in? Through the window?”

    Outside Voice, Waiting Outside

    | Canada | Bad Behavior, Extra Stupid, Food & Drink, Top, Wild & Unruly

    (I have just transferred down the road to another shop in our coffee chain, after the one I used to work at cut down on its employees. It is very busy. A man walks up to the drink counter, takes a drink, and walks away. All of a sudden, a customer who had been sitting at a table runs up towards one of my coworkers and starts yelling.)

    Customer: “I’ve been waiting and waiting and waiting and you f****** haven’t made my drink! This is f****** horrible service! I have a f****** meeting in a few minutes, and I need my f****** coffee!”

    Coworker: “Sorry, but the order list says that we did make your drink. Are you sure it’s not up there?” *gestures to the table full of drinks*

    Customer: “OF COURSE I’M SURE! I think that you’re f****** ignoring me! That or you drank my drink. B****, make me another drink or I’ll sue! This is s***** customer service. You should be f****** fired!”

    (At this point my coworker is at the verge of tears. She is new, and just old enough to get a job.)

    Me: “Excuse me, ma’am, but didn’t you do this at the other [Coffee Shop] down the street? I distinctly remember you yelling at us for not making your drink while your boyfriend waited outside with the exact same drink in his hand.”

    (Sure enough, when we looked out the window the same man was out there, holding the drink.)

    Customer: *turns beet red, stammers something, and runs off*

    From The Mouth Of Babes, Part 6

    | Calgary, AB, Canada | Bad Behavior, Family & Kids, Language & Words, Top

    (I work at a hockey stadium ticket booth. A customer is using the ‘F’ word a ridiculous amount of times. Everyone is getting tired of this guy, but none faster than the six-year-old girl behind him in line.)

    Little Girl:  ”My Mom says if ya can’t say something nice, don’t say anything at all!”

    Crowd: *various sounds of agreement and thanks that she said what they felt they couldn’t*

    Customer: “Well your mom must be a [10-second string of words and phrases that should NEVER be spoken to a child, EVER].”

    Little Girl:  *crinkles her face up* “If you followed that rule you’d never talk again!”

    (The crowd laughs loudly at the remark, and the foul-mouthed customer and his friend are shamed out of line. I comped half her father’s order.)

    Related:
    From The Mouth Of Babes, Part 5
    From The Mouth Of Babes, Part 4
    From The Mouth Of Babes, Part 3
    From The Mouth Of Babes, Part 2
    From The Mouth Of Babes

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