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  • September Theme Of The Month: Overheard!

    Category: Bad Behavior

    To Hang Up Would Be Poetic Justice

    | Indianapolis, IN, USA | Bad Behavior, Technology, Theme Of The Month

    (I’m working the closing shift in the electronics department, which is in charge of video games and the photo lab in addition to the actual electronics section. We’re currently running an upgrade on our photo lab’s software, and I’m expecting a call from corporate to check up on the progress of the upgrade. An outside call comes in on my phone. It’s not corporate but a male customer who sounds perfectly normal. I am also male.)

    Me: “Thank you for calling [Company]. How may I help you?”

    Customer: “Yeah, what’s the price on your Call of Duty: Advanced Warfare?”

    Me: “I can check on that for you. I think it’s $59.99, but I’ll be able to confirm that for you in just a second…”

    (As I’m walking over to the video game section, the customer begins reading me some of the most bizarre, suggestive, awful love poetry you’ve ever heard and starts making advances. I assume he wrote the poetry himself. This freaks me out, and I end the call immediately and call my team leader to let her know what had just happened.)

    Me: “Hey, if you hear that I just disconnected a call, I did. Some guy called and started reading me poetry.”

    (My team leader hears this and starts cracking up.)

    Team Leader: “What? You should’ve transferred that call to me! I would’ve had fun with the guy!”

    (‘Poetry Guy’ became an inside joke around the store. Every time I got a call from another one of my coworkers that night, they ‘read’ me poetry!)

    One More ‘One More’

    | Los Angeles, CA, USA | Bad Behavior, Liars & Scammers

    (The FAQ on our event website states that the maximum group size is 10.)

    Customer: “What is the maximum group size?”

    Me: “10.”

    Customer: “We have a group of 11; can you make an exception just this once?”

    Me: “We will do our best to accommodate your group, but I can’t make guarantees.”

    Customer: “So is that a yes?”

    Me: “We will do our best. I don’t see it being a problem.

    Customer: “Okay, great. And actually, we have 12 in our group, but what’s one more?”

    How To Get Ahead Of The Sales

    | USA | Bad Behavior, Holidays

    (It is the middle of the Black Friday rush. One of my coworkers approaches me looking particularly disheveled.)

    Me: “Are you okay?”

    Coworker: “You know it’s Black Friday when you have to pick up discarded items from all over the floor… and while doing so, a customer tries to step on your head to avoid taking a few steps around you…”

    Underwear Unaware

    | PA, USA | Bad Behavior, Family & Kids, Liars & Scammers

    (My place of work is fairly well known in my town and the surrounding area. My boss’s wife occasionally works in the shop.)

    Customer: “Oh, you know, I’m great friends with [Boss]. We go way back.”

    Boss’s Wife: “Oh, really? That’s funny, because I’ve been washing his underwear for ten years and I have absolutely no idea who you are!”

    I’ve Been Mugged

    | Waterloo, ON, Canada | Bad Behavior, Bizarre

    (There are a number of customers in the store, including a younger woman and older woman who are looking at many of the same things. I see the older woman take a mug from the younger woman and bring it to the counter with a few other items.)

    Me: “These mugs are great! Did you find everything today?”

    Older Woman: “Yes, thank you.”

    Me: “That’ll be [price]. Would you like anything else today? A cup to go?”

    Older Woman: “No, thank you.”

    (She pays and leaves the store. I think it’s a bit odd that she didn’t wait for the younger woman. The younger woman comes to the counter, with a different mug, some tea and some more gift items.)

    Me: “Hey! I really do love these mugs! Great choice. Did you find everything okay today?”

    Younger Woman: “Well, no. I wanted the green mug but that woman grabbed it out of my hands…”

    Me: “Oh, my god! I thought you guys were together and she was buying it for you! I’m so sorry. I should’ve said something!”

    Younger Woman: “Yeah; I was pretty stunned. I didn’t know what to say.”

    Me: “I’m so sorry. Here the mug’s on us today since she took the last one in that design.”

    Younger Woman: “Oh! Thank you.”

    (I felt so bad, but we definitely don’t have training on what to do about customer to customer theft!)

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