Category: Bad Behavior

Unable To Deconstruct Their Reasoning

| ON, Canada | Bad Behavior, Bizarre, Theme Of The Month

(I am working a summer job as an administrative assistant on a construction site. As part of my job, I go into a major office supply store for supplies quite often. Working on site I always have to wear a day-glo reflective shirt, jeans, and work boots, obviously a very different uniform than any retail store. Also, I would usually be very dusty because of the conditions on the work site.)

Customer: “Excuse me, where can I find the binders that are on sale?”

Me: *ignoring her because I think she’s talking to a nearby employee*

Customer: “Excuse me!” *grabs my shoulder*

Me: *jumping back* “Uh…”

Customer: “Oh, do you not work here?”

Me: “Obviously not.”

Customer: “No need to be rude!”

(Another time, same store. Standing in line at the check-out, a customer in front of me wants to make a return. The cashier has to call the manager.)

Cashier: *calls manager over speakers*

Customer: *clears throat and looks at me*

Me: *ignores her*

Customer: *clears throat again, loudly*

Me: “Uh… yes?”

Customer: “Why are you just standing there? I need to make a return.”

Me: “That is precisely why I’m standing here. I’m waiting for you.”

Customer: “You’re just standing around while the cashier needs your help?! I don’t have all day, you know!”

Me: “Oh. I don’t work here.”

(The manager arrives, does the transaction, and the lady leaves.)

Cashier: “You’re obviously wearing construction clothes. Why would anyone think you work here?”

Me: “I honestly could not tell you. But this is not the first time it has happened.”

(By the end of the summer, about 80% of the time I went to that store, a customer would mistake me for an employee. It became a running joke between me and the store staff.)

Ignoring Those Nuggets Of Information

, | Baton Rouge, LA, USA | Bad Behavior, Extra Stupid, Food & Drink

(At our restaurant we serve a nugget meal, which comes with 8 or 12 nuggets. It’s the #5, but many people order a #8 or #12, wanting the nuggets. When they order a #12, it’s pretty easy to catch the error, as we don’t have a #12, but the #8 gets mixed up a lot with the actual #8, which is a grilled chicken club sandwich. I make it a habit to double and triple check #8 orders just in case. It happens way more often than I’d like. It’s near closing time, and most of the other employees are cleaning or working the drive-thru. I’m the only one at the register.)

Customer: “Yeah, I’d like the #8 with sweet tea.”

Me: “Okay, that’ll be the grilled chicken club meal with a sweet tea?”

Customer: “Um, yeah! That’s what I said!”

Me: “Okay, just double-checking. Your total will be [total].”

Customer: “Why would you need to check? I SAID a #8! What’s so hard?”

Me: “I apologize, sir. Just wanting to make sure it’s right.”

Customer: *getting very irate at what he seems to take as an insult to his intelligence* “Of course it’s right!! WHY WOULDN’T IT BE?”

Me: “Sorry, sir.”

(I finish ringing up his order, give him his drink, and his food, which has just come up.)

Me: “Have a nice day, sir.”

(I help the next person, then two women step up to my register.)

Lady #1: “Hi, I’d like a #12, please.”

Me: “I’m sorry, ma’am; we don’t have a #12. Did you want the #5 with 12 nuggets instead?”

Lady #1: “Oh, yes! I’m so sorry! Didn’t mean to say that; I guess I was just thinking of the number I wanted and it came out wrong.”

Me: “Don’t worry about it. It’s no problem at all.”

Lady #2: “We’re paying together. I guess I shouldn’t order a #8 if I want nuggets, right?”

(She’s grinning, so I know she’s joking. I laugh.)

Me: “You’d really be surprised how often that happens, honestly—”

(Customer #1 suddenly storms back inside and to my register, cutting in front of the women.)

Customer #1: “You gave me the wrong thing! Why is there a sandwich in here?”

Me: “Sir, if you’ll wait just a minute, I’ll finish this order and then help you, as there are no other customers in line.”

Customer #1: “NO! I am in a hurry and you messed up my order!”

(I already know what his problem is, but I’m not about to help him over the other women who were already at my register.)

Me: “Sir, please wait just a minute, okay?”

Customer #1: *ignoring me* “I ordered a nugget meal and got a sandwich! I demand you fix this for free! How hard is it to get my food right?”

Lady #1: “Oh, go ahead. We’re not in a rush.”

Me: “Are you sure, ma’am?”

Lady #2: “Yeah, it’s fine.”

Me: “Okay. Now, sir, may I have your receipt?”

(He thrusts it in my face.)

Customer #1: “I ordered an #8 and I got this sandwich!”

Me: “Sir, I’m sorry, the #8 is our chicken club sandwich. I remember taking this order a few minutes ago, and I repeated your order to you to make sure it was right. You did say it was.”

Customer #1: “I wanted the nuggets, idiot! How hard is it to know I wanted the 8 nuggets?”

Me: “I do apologize, sir—”

Customer #1: “Don’t apologize! Fix! It! Now!”

Lady #1: “Sir, you need to calm down. I ordered the wrong thing by accident, too, but I’m not acting like a child about it. If you ordered wrong and told her it was right when she repeated your order, it’s your own fault. Buy the nuggets if you want, but don’t make them give you free food over your own mistake.”

Lady #2: “And you’d better hurry if you’re in such a rush.”

Customer #1: “Fine! Do you sell the nuggets by themselves?”

(We do, and I ring up his order. He leaves in a huff after getting his nuggets.)

Lady #1: “You weren’t kidding about people mixing those combos up, honey!”

I Used To Work Here, Does Not Work Here

| NJ, USA | Bad Behavior, Bizarre, Theme Of The Month

(I’m currently shopping at a department store. I did in fact work in this store… more than ten years ago. Since then it has renovated twice, totally reorganizing the layout and expanding the tiny grocery section to nearly full supermarket size, but because I shop there so often I know my way around. I also have long hair, for a male, that I keep well washed and trimmed in a ponytail.)

Customer #1: “Excuse me, I know you don’t work here, but do you know where [products] are?”

Me: “Last I saw them, they were down just on the other side of the produce stuff.”

Customer #1: “Thank you!”

(Another customer approaches after this exchange.)

Customer #2: “Wait, you work here?”

Me: “Not for about a decade, no.”

Customer #2: “Then why did you help her?”

Me: “Because she asked and I knew?”

Customer #2: “Well, that’s horribly rude of you! You’re taking away the jobs of the people that still work!”

Me: “No, I was saving someone the hassle of either finding an employee, or buzzing for one and having to wait.”

Customer #2: “That’s still the employees’ job! And what, you quit a decade ago and you’re still not working?!”

Me: *laughing at this point* “Are you serious? WHY would you think that?!”

Customer #2: “That ridiculous hair of yours, for one. You look like a slob!”

Me: “Funny, that’s not what the CEO of the company said when he was congratulating me on my promotion to the manager of the shipping department where I work now. Now, do YOU need help finding anything? Or can I get back to getting my groceries?”

(I’m not sure whether she was more astounded by the fact that I ‘dared’ talk back to her, or that I was calm yet laughing the whole time, but she was still giving me a death glare when I went to go about my business!)

Some Customers Really Need To Change

| CT, USA | At The Checkout, Bad Behavior, Crazy Requests, Money

(I work as a cashier in a small grocery store. An older woman comes to my register with two gallons of milk and some bread.)

Me: “Okay, ma’am, your total comes to $10.08.”

Customer: “I only have ten dollars!” *waves a ten dollar bill in my face*

Me: “You know what? I’ll just pay the difference for you, since you’re a regular.”

Customer: “Fine.”

(I take a quarter out of my pocket, complete the transaction, drop the change in my pocket, and hand her the milk.)

Me: “Have a great day, ma’am!”

Customer: “Where is my change? The screen says my change is 17 cents.”

Me: “Well, since I used a quarter to pay just the eight cents I took the rest of the change back.”

Customer: “You should give it to me! You’re stealing from me, you little b****! Let me talk to your manager!”

(She continues to yell at me and my manager for a few minutes, calling us evil thieves.)

Manager: “No one is stealing from you, ma’am. She didn’t even need to pay the difference on your total.”

Customer: “I’m never coming back here again!”

(She storms out.)

Needs To Clean Out More Than The Hard Drive

| NV, USA | Bad Behavior, Health & Body, Rude & Risque, Technology

(I work in the electronics section of a home store. I deal mostly with computers, tablets, and the like. A customer is having troubles setting up a computer after purchasing it the previous day. He needs to do a local account reset so the computer can be used like new. I tell him to come back down to the store, because it would be easier to show him how to do it. The customer in question is probably in his 80s. I am a girl in my 20s. My coworker, who is also a girl in her 20s, is standing next to me.)

Customer: *smelling of stale cigarettes and other things* “Hi, I spoke to you on the phone about my computer.”

Me: “Yes, of course. Go ahead and take your computer out and we will plug it in and take care of your issues. Other than the problem that you spoke to me about do you have any questions?”

Customer: “No, I just want to download some things and it won’t let me without a password.”

(I proceed to walk the customer through the steps of resetting the computer, adding accounts, changing passwords, and installing software. All this time I have been touching the computer and inputting the customer’s information so that we can get him out the door. He has me download one last thing and right when we are about to finish up he asks me another normal question.)

Customer: “So, can you show me how to delete files and emails? It has been a long time and this computer is different from my other one.”

Me: “Sure, not a problem. Do you know where your files are located in the computer?”

Coworker: *standing next to me* “Here, they might be located in this section.”

(She looks through the computer, but can’t seem to find anything so I resume my search.)

Customer: “Well, they are more so movies than files….”

(I see where this is going and I sort of freeze up.)

Customer: “Yeah, I was watching a lot of porn last night and I can’t seem to get it off of my computer.”

(I am now slowly removing my hands from the keyboard and suddenly realizing that it didn’t look like he had cleaned the computer before he brought it in. My coworker’s face has gone pale and she slowly walks away from the department to wash her hands. I stand there wishing I could do the same.)

Customer: “Yeah, I was watching a lot of stuff last night and I came across some things that I don’t know if I really wanted to see and now I want you to delete them for me.”

Me: “…”

Customer: “So can you do that, too?”

Me: “No… sir. I can’t attempt to access anything of that… er… nature. If something were to pop up unexpectedly I could be fired… or we could be sued.”

(My coworker has come back and that point and reiterates to the customer what I just said about things of that nature.)

Customer: “Oh… okay. I really wish you could do that for me….”

(He proceeds to ask me to do more and more things as I just sit there stunned that he allowed me to touch his computer knowing what he had done. He refused to type in anything after that. He finally ran out of questions to ask me and started putting his computer away. As he walked away I immediately booked it to the bathroom and scoured my hands with soap and water and then proceeded to empty a bottle of hand sanitizer on them. I then walk to tell my manager what happened, so that I could ask him what I should do if that situation ever occurred again.)

Manager: “The next time that happens, tell him you can’t help him because his computer is now classified as a biohazard.”

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