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    Category: Bad Behavior

    A Blockhead’s Calling

    | OR, USA | Bad Behavior, Bigotry, Technology

    (I am working in a call center providing customer care support for a major wireless provider.)

    Me: “Thank you for being the best part of [Company]. My name is [Name]. With whom do I have the pleasure of speaking with this evening?”

    Caller: “[Caller's Name].”

    Me: “Alright, and I see that you’ve already verified through our automated system. Thank you very much for that. And what can I help you with tonight?”

    Caller: “I want to know how to block calls.”

    Me: “Alright, I can certainly help you out with that. I see here that you’re using an iPhone 4s; iOS 7 has the—

    Caller: “No, I just want to block calls. I keep getting texts from someone who apparently knew whoever had this number before me, and they won’t stop. I just want to block the messages.”

    Me: “I understand that, sir, and I was just trying to go over all your options for doing so. As I was saying, iOS 7 has the built-in ability to block calls. Alternatively, our block-call feature has the ability to block calls. That normally costs $4.99 a month, but there is a 90 day free trial for that.”

    Caller: “You mean you charge me nine-f********-ninety-nine to f****** block calls?!?”

    Me: “Well, sir, that was $4.99, but yes, that is a feature we do charge for.”

    Caller: “Is there a supervisor I can speak to?”

    Me: “I can certainly get you our next level of support, but I’ll need to place you on a brief hold while I get them on the line.”

    Caller: “You do that.”

    (Before I can place him on hold, he decides to make a comment to someone in the background, without moving the phone away.)

    Caller: “Stupid f****** hick must be real happy with his f****** call center job.”

    (I decide to respond in the most polite tone I can muster.)

    Me: “Well, sir, I wouldn’t say I enjoy it, but it does pay the bills. Let me put you on that hold, now, so I can get you our next level support.”

    (The caller hung up before I could get a manager on the line, and he didn’t answer when the manager tried to call him back. I can’t imagine why…)

    Giving You Hell(sinki)

    | London, England, UK | Bad Behavior, Bigotry, Language & Words, Money

    (I work in retail, but my shift is over and I am sitting at a café near my work place reading a newspaper. A regular customer of my store, who is always rude and demanding, approaches me. It should be very clear to anyone that I’m not working at the moment, but it doesn’t seem to bother her at all.)

    Customer: “I’ve been meaning to ask about your name. Why do you have such an unusual name?”

    Me: “It’s a Finnish name.”

    Customer: “What does that mean?”

    Me: “Finland, the country.”

    Customer: “Why would you have a Finnish name? Were your parents hippies or something? No wonder you can’t get ahead in life.”

    (I ignore the insult, since I’ve seen her throw tantrums from the smallest provocation.)

    Me: “My parents are Finns, as am I.”

    Customer: “You are not from Finland! You don’t have an accent and you don’t look foreign!”

    Me: “Well thank you, but I really am from Finland.”

    Customer: “I should have known! You’re here to leech off our welfare!”

    Me: “You’ve seen me working, right?”

    Customer: “So what? Why would you come here if not for the benefits?!”

    Me: “Not that it’s any of your business, but my whole family is living here for a year because of my father’s work. My father wanted that I and my brother come along, even though we haven’t lived with our parents for a few years now. He just wanted us to have the experience and to be near us. He pays for our rent and expenses, but my brother and I decided to get jobs because we know that he is really stretching his funds to make this happen.”

    Customer: “A simple question, how much do you get in government hand outs in a month?”

    Me: “I haven’t asked for or received a single penny from the British government. And furthermore, if I wanted to live on benefits I would have been better off staying in Finland.”

    Customer: “Liar! Finland is a third world communist country and you are all too lazy to do anything about it. You should be trying to better yourself in your homeland, to help it out of the hole it has gotten itself into, not run away to live on OUR money! That’s why you are here, I know it! I am the customer! I’m coming to call your shop tomorrow to make a complaint about you!”

    (I want to avoid her coming to the store to complain, because no one wants to deal with her rage fits.)

    Me: “Okay, you are right. I’m here to take your tax money and jobs as well. I’m sorry about that, but you know how things are in Finland. We would have starved over there, or we might have been put into prison for our anti-communist views.”

    Customer: “Well, I guess it’s understandable in some cases. At least you had the decency to learn our language!”

    (She suddenly cheered up and offered to buy me coffee. I declined because I couldn’t think of a more hellish situation than having coffee with her. After that, she always asked for the foreign boy, meaning me, when she came to the store. She was still the rudest and most demanding customer. Lucky me.)

    Loyal Spoil

    | MO, USA | At The Checkout, Bad Behavior, Crazy Requests

    Customer: “I want to order this product. Since I’m a loyal customer, can I have free shipping?”

    Me: “No, I apologize that free shipping is only on select products, and those products are advertised as such on the website.”

    Customer: “But, [Competitor] has a similar product with free shipping. Can you make an exception?”

    Me: “No, I apologize that I can’t.”

    Customer: “Guess I’m going to [Competitor] then!”

    Me: “Thank you for being a ‘loyal’ customer!”

    Daddy Doesn’t Brat An Eyelid

    | Southampton, England, UK | Bad Behavior, Family & Kids

    (While working at the cafe, I am wearing a cream-coloured top done up at the front with a ribbon. A father and daughter (who only looks to be around seven) sit next to the table I am cleaning.)

    Daughter: “Daddy! I want to be like her! So skinny!”

    (I’m a size 12, and the top is definitely showing what little curves I have.)

    Father: “Uh-huh…”

    Daughter: “But I hate that top! Such a horrid colour! Miss, why are you working with such a horrible top on?”

    Me: “Well, uh… I rather like this top. It keeps me cool in the warm weather.”

    (At this point, I go to take some plates in. When I come back to wipe the table down, the daughter has a ketchup bottle in her hand.)

    Daughter: “You know, I was thinking: that top would look better in red, miss. Let me change it for you!”

    Me: “I’d rather you didn’t!”

    (The daughter gets up with the ketchup in her hand, and eyes my top threateningly as I pull away from the table as quickly as I can.)

    Daughter: “But daddy ALWAYS lets me do what I want! You have to do so, too!”

    Me: “Erh… sir, please tell your daughter to calm down.”

    Father: “Don’t you DARE tell me how to raise my daughter. Some slutty waitress like you… I bet you have kids with no father in sight!”

    (Thankfully, my manager intervened at that point and escorted the father and daughter out!)

    Hear Her Evil, See Her Evil, Speak Her Evil

    | USA | Bad Behavior, Health & Body, Top, Wild & Unruly

    (One of my coworkers has partial hearing loss in her right ear, and has a medical condition that has caused her to lose almost all of her peripheral vision in her right eye. On this day, she’s putting away a cartload of items and just happens to be working directly under a speaker. A customer approaches her from the right, and speaks very, very softly.)

    Customer: *very softly* “Excuse me; where are your bedsheets?”

    Coworker: *doesn’t hear her and keeps working*

    Customer: “Excuse me? EXCUSE ME?!”

    (Suddenly, the customer KICKS my coworker in the hip. The kick is so hard that my coworker has to catch herself so she doesn’t fall over.)

    Customer: “How DARE you ignore me?!”

    Coworker: “I’m terribly sorry, ma’am! I didn’t see you.”

    Customer: “Bulls***! I was standing right here! Everyone has peripheral vision!”

    Coworker: “Except for people with vision problems, ma’am. Can I help you?”

    Customer: “Then you should’ve heard me!”

    Coworker: “I also have partial hearing loss, and that…” *points up at the ceiling* “…is a speaker.”

    Customer: “Well, you should be checking every direction for customers every five seconds!”

    Coworker: “Ma’am, is there something I can help you with? I don’t actually work on the sales floor; I work in the stock room, and I have to get back…”

    (My coworker ends up helping the customer and taking her to the bedsheets section. However, later I hear the customer complaining to my manager.)

    Customer: “…and she just ignored me! And then she kicked me and called me a b****!”

    Manager: “I’m so, so so sorry! I’ve never seen her act like that.”

    Me: “…Sir?”

    Manager: “Not now.”

    Me: “But I witnessed the incident.”

    Customer: *goes pale* “I didn’t see you anywhere nearby!”

    Me: “I was ten feet away, in the clothing racks. Ma’am, YOU kicked HER when you thought she was ignoring you and yelled at her.”

    Manager: *lightbulb goes on* “She was on [Coworker]‘s right, wasn’t she?”

    Me: “Yes, sir.”

    Manager: *to the customer* “Well, ma’am, under these circumstances I can’t give you any discounts, nor will I. I’m not giving you anything for free, and I’m going to call corporate myself to tell them what happened. I’ve got video cameras and an employee witness. You assaulted one of my associates. Get out of my store!”

    (The customer did try to call corporate. When they hung up on her, she called the cops, who reviewed the tape and nearly arrested her!)

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