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    Category: Bad Behavior

    Allergic To Common Sense

    | Norway | Bad Behavior, Crazy Requests, Health & Body, Top

    (I am the store manager of a fairly new store that sells accessories aimed at women and children. It is clear to most customers that we do not sell any high-quality jewelry, only mixed-metal ones. Its a fairly quiet day and I am fixing the music system that is located behind the register. I do not hear the customer come in, which I would come to regret. Sitting on my knees, I suddenly hear a voice.)

    Customer: “Is it possible to get any help here, or are you just going to be sitting on your fat a**?”

    Me: “I am so sorry, ma’am. I was trying to fix our music system and I didn`t hear you come in. What can I do for you today?”

    (The customer does not look me in the eye during the whole conversation.)

    Customer: “Yeah, right. Well, I have a problem with your store and I demand to see the manager. NOW.”

    Me: “That would be me, ma’am. What seems to be the problem?”

    Customer: *sighs* “Really? You? Okay. I bought a pair of earrings here and I’m allergic so I am going to get my money back.”

    Me: “Okay, well it`s against store policy to take back earrings, due to health issues, but—”

    Customer: “That is the stupidest thing I have ever heard. In my 70 years on this planet I have never experienced any problems of this sort.”

    Me: “Forgive me, ma’am, but I find that hard to believe as no other store in this city will take back earrings, unless there is a problem with them.”

    Customer: “THERE IS A PROBLEM WITH THEM. I am allergic!”

    Me: “There is nothing wrong with the earrings. They are the way they are supposed to be. They are made with mixed metals, which we make perfectly clear to all customers who ask about allergies. If you knew you were allergic you should have gone to the jewelry store and bought some gold or silver ones. That being said, if you’ll let me look at the receipt, I’ll see what I can do.”

    Customer: “I don’t have a receipt. Why would I have that?”

    Me: “Without a receipt there is nothing I can do. It’s the company policy. I am sorry.”

    Customer: “That`s Illegal!”

    Me: “It’s not illegal. According to the law, you are actually never entitled to any money back unless there is something clearly wrong with the product. Of course, most stores still offer exchanges of products that have not been used, against a valid receipt. But, seeing as you claim there is something wrong with the product, we should skip to that part.”

    (The customer is staring at the ceiling with her arms crossed, but still listening, so I continue.)

    Me: “If a product does not meet the qualifications that they are supposed to, you are entitled to your money back.”

    Customer: “That is what I said.”

    Me: “No. Because there is nothing wrong with the earrings. They are made with mixed-metals, just as they were meant to.”

    Customer: “But I had an allergic reaction.”

    Me: “Yes, exactly. There is something wrong with you, not the earrings. What we can do is: you give me the earrings and I will send them to the head office and they will get in touch with you, as I am not allowed to hand out money without a receipt, regardless of the situation.”

    Customer: “I don’t have them.”

    Me: “I’m sorry? You don’t have the earrings?”

    Customer: “No? Why the h*** would I keep them?”

    Me: “Okay, let me get this straight. You come in here without a receipt, or any other proof of payment and demand money for a product that you can`t show me?”

    Customer: “Why is that a f****** problem?”

    Me: “Do you honestly not understand that If I allowed that, anyone could come in and claim that they bought something and get money for it without any form of proof?”

    Customer: “Do you think I am lying to you? I am offended!”

    Me: *sigh* “I am going to call the head office and ask them what to do. I need your information, please.”

    (The customer gives me her name, number, etc…)

    Me: “And when did you buy the earrings, ma’am?”

    Customer: “Sometime before Christmas.”

    Me: “So you bought them six months ago and decided to wait until now to make a complaint?”

    (The customer, still not looking me in the eye, or even in my direction, walks around the register and behind it and looks at the sign behind me.)

    Customer: “What is this?”

    Me: “It’s a sign, ma’am. With our store name.”

    Customer: “Yes, but what is this? This place?”

    Me: “[Store].”

    Customer: “YES! BUT WHAT IS IT CALLED?! I am going to tell your boss that you are a disgusting human being, a rat. And you will get fired!”

    Me: “I doubt that, ma’am. They don’t fire people for being right. You have a fantastic day!”

    (The customer ran out screaming. The head office told me I was right and just laughed at this woman.)

    Get In Line Or Get Out

    | Duluth, MN, USA | Bad Behavior, Extra Stupid, Theme Of The Month

    (It is the Christmas season, when our store closes at midnight. A shopper is still shopping in toys at 12:15 when we approach her.)

    Me: “Ma’am, can I help you find something? We are closed now and need you to check out so we can go home.”

    Customer: “No, I’m just looking.”

    Me: “Well, then, we need you to check out. The store has been closed for 15 minutes.”

    Customer: “Well, there was a line up there!”

    Me: “So… uh… get in it?”

    The Front End Is Affronted

    , | Saratoga, NY, USA | Bad Behavior, Crazy Requests, Theme Of The Month

    (I work in a grocery store in the back in the deli. We have telephones in each department to call other departments and customers and for them to call us. In the summer the deli stays open longer for the tourists than the rest of year. It is now fall so we are closing earlier. We are in the middle of cleaning the department. The phone rings and my coworker answers:)

    Coworker: “Hello, deli department.”

    Coworker: *pause before he answers* “We closed at eight.”

    Coworker: *another pause, then:* “No, we currently close at eight.”

    (He hangs up and then several minutes later it rings again. He picks up again.)

    Coworker: “Hello, deli department.” *pause* “No, we do close at eight. We are not open to ten. We are open to eight.”

    (He hangs up and turns to me:)

    Coworker: “It was the same person and I am going to lose it if they call again!”

    (The phone rings a third time and this time I pick it up.)

    Me: “Hello, deli department. [My Name] speaking.”

    Customer: “The other guy told me you close at eight. I know you close at ten.”

    Me: “We used to close at ten. We are currently closing at eight. We were open later for summer but we are now closing at eight.”

    Customer: “You should be open until ten!” *hangs up*

    (The worst part was the customer was an employee from the front of the store!)

    A Minute Makes More Than A Minute Difference

    , | Boise, ID, USA | Bad Behavior, Food & Drink, Theme Of The Month

    (On Sundays, we close both dine in and drive thru at 9 pm.)

    Customer: *in drive thru* “Hey, how late are you guys open?”

    Me: “Well, it’s 8:58. We’re closing both dine in and drive thru in two minutes.”

    Customer: “Okay, we’ll be right in!”

    (The customers proceeded to come inside and took 20 minutes to decide what they wanted, then tried to stay and eat inside. My manager let them. I had to stay an hour late, with school in the morning.)

    Committing Battery With Battery

    | LA, USA | At The Checkout, Bad Behavior, Wild & Unruly

    (I work in an appliance parts store. In order to complete a transaction, we must fill out the name and phone number fields on the invoice. There is no way to continue if they are left blank. A man comes in and places a small pack of batteries on the counter.)

    Me: “Is that all you need, sir?”

    Customer: “Yep.”

    Me: *starts typing* “Okay, the price is [price] plus tax. Can I get your name?”

    Customer: “You don’t need that! I’m just getting batteries!”

    Me: “Actually, sir, I have to—”

    Customer: *THROWS the pack of batteries at me* “Keep your d*** part! You don’t need to know my name!”

    Me: *catches the pack* “Sir, you don’t have to give me YOUR name. I just have to fill in a name or I can’t complete the transaction.”

    Customer: “Okay, okay, fine…” *obviously making something up* “Sam Jones! This is ridiculous. Why do you people always want all kinds of information?”

    Me: “I suppose it would be pointless for me to ask you for a phone number, right?”

    Customer: *SIGH*

    Me: “It’s fine, I’ll use our store number.”

    Customer: “What do you people need all that for?! Its bull—”

    Me: “The number is so that we can look up your invoice if there is a problem with your purchase.”

    Customer: “I don’t need that! It’s just batteries!” *continues to grumble as I finish the transaction*

    Me: “Okay, your total with tax is [total].”

    Customer: *calmed down some* “Okay. Listen, I’m sorry. I didn’t mean to get all ugly. It’s just I don’t like giving out all sorts of private information. I apologize.”

    Me: “Thank you. I didn’t think you really needed to throw the batteries at me.”

    Customer: “Oh, of course not. I’m so sorry.”

    (He pays me and I give him his receipt.)

    Customer: “You have a nice day now. And you know, that information stuff should really be optional. Most people aren’t ever gonna need you to pull up their invoice.”

    Me: “Honestly, sir, most people really don’t have a problem with telling me their name.”

    (He sputtered a bit, turned and left in a huff. I would have hated to have seen his reaction if he had paid with a credit card and I asked for his ID!)

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