November Theme Of The Month: Black Friday!

Category: Bad Behavior

Sadly This Behavior Is Old News

| PA, USA | At The Checkout, Bad Behavior, Crazy Requests

Customer: “One copy of the local paper, please.”

Me: “Okay, that’ll be [amount].”

Customer: “I just want to look at it for a minute.”

Me: “I’m sorry, ma’am, our newspapers are not for browsing. You will need to purchase it.”

Customer: “When the h*** did that become a rule?”

Me: “People were clipping coupons, marking up, and otherwise rendering the papers unsalable, so management—”

Customer: “Well, I’m not going to do that! I’m here to buy gifts. Just give me the d*** paper.”

Me: “Ma’am, I can’t do that. I’ll be happy to hold a copy for you until you’re done shopping and ready to be rung up.”

Customer: “You f****** little b****. Whatever happened to ‘the customer is always right’? I’m one of your best customers! Get me your manager!”

(I call my manager to the counter. The customer continues to berate me, at one point telling me she hopes I burn in h***.)

Manager: “What seems to be the problem?”

Customer: “Your employee will not let me merely look at a newspaper. I came in here today intending to purchase gift cards for my entire family for the holidays, but if this is the kind of customer service I get, I will take my business elsewhere!”

(My manager looks at this customer, and I can see the moment he picks business model over me.)

Manager: “Your behavior towards my employee was very rude, but given the holiday season, I’ll let it slide. Here is a newspaper. Please bring it to the checkout with your purchases when you’re ready.”

(The customer walked off with her paper, and I was graciously given five minutes in the back to ‘get myself together.’ Two hours later, the cafe employees brought the news that the customer clipped three coupons out of the paper, spilled water on it, and left without buying anything.)

Flirting With Disaster

, | KY, USA | At The Checkout, Bad Behavior

(I’m a high school student working at a fast food restaurant in a very small town. One day, a girl from school comes in who is known to be a little more than friendly to guys. A fairly good looking older guy comes in after and she takes notice.)

Girl: *shakes her hips as she approaches the counter*

Me: “Hi, [Girl]! How can I help you?”

Girl: *glancing at the guy while she seductively reaches in her pocket* “An apple juice. And make it fast!” *tosses a few coins at me*

Me: *I dodge the change flying towards my face then pick them up off the floor*

Girl: *laughs* “They are so cute when they struggle for money.”

Guy: *raises and eyebrow but says nothing*

Me: “Uh, sorry, but you need 50 more cents.”

Girl: *sighs dramatically* “No, I don’t. I think you are just wanting to put a little more cash in your pocket.”

Guy: *rolls his eyes and pinches the bridge of his nose*

Me: “They are $1.25 and you only gave me 75 cents. I just need…”

Girl: “Listen here, since you are so dense and have to work to get anything, I’ll go easy on you and give you a math lesson. Two quarters, two dimes, and a nickel equals to $1.25. Now, if you please, give me my apple juice.” *looks at guy* “I have to go to the gym later.”

(I should point out that we don’t have a gym in this town.)

Guy: *looks at the girl* “Okay, this is taking so long. Anyone with a grade school education knows that two quarters, two dimes, and a nickel is only 75 cents. Now, please, give her the money and get going. I’m in a hurry. And don’t throw it at her this time. She’s obviously way smarter than you and doesn’t need to take any crap from people like you.”

Girl: *nervously digs in her pocket for the rest of the change, lays it on the counter, receives her juice, and runs out*

(She never came back again and won’t even look at me in school!)

He’s Never Finn-ished

| Helsinki, Finland | Bad Behavior, Bigotry

(A customer is buying a few items. Due to a misunderstanding that isn’t in any way my fault he almost ends up buying the wrong model of a popular phone. I apologize nonetheless and the matter is resolved. Since the misunderstanding he’s had a chip on his shoulder. He is watching me very closely and trying to catch me making a mistake. To his disgruntlement everything goes smoothly.)

Me: “…and there you go. Have a pleasant day.”

Customer: “Hmph… Boy, let me ask you a question. Where are you from?”

Me: “Helsinki.”

Customer: “No, no, no… I mean originally?”

Me: “Helsinki.”

Customer: “Stop being a smart a**! What country are you or your parents originally from?!”

(I’m a bit baffled by this question since I’m blond, have blue eyes, and a light skin. I look pretty much your stereotypical Finn.)

Me: “Finland… Um, what are you trying to ask exactly.”

Customer: “Look here, brat, stop playing this game with me! I know you immigrants like to think of yourselves as Finns, but you are not and never will be. Stop dodging my question and answer me! Where is your family from?!”

Me: “Sir, please calm yourself. I am not playing games. As far as I know my family has always lived in Finland. What makes you doubt—”

Customer: “Impossible! That just can’t be true.”

Me: “Well, sure if you are talking about the dawn of humanity; then everyone is from Africa, I guess. But my grandfather was actually a genealogy enthusiast, and he found out that our family has been living in Finland at least since the 17th century. That is pretty much as early as is possible to find any written records from Finland.”

Customer: “No, you are lying!”

Me: “Okay, look at me then. Where do you think I am from?”

Customer: “That is not for me to know but for you to tell me! I am a customer!”

(A coworker is standing at another counter with his back to us. He is of Chinese descent but was born in Finland. Only the back of his head is visible to us and he has dyed his hair blonde. He hasn´t heard my conversation with the customer.)

Customer: *shouting to my coworker* “Hey! You! Clerk over there!”

(My coworker turns to us a little surprised because of the shouting. The customer frowns as he sees my coworkers face.)

Customer: *mumbling to himself* “… Oh, god, another one.”

Coworker: “Yes, sir, can I help you?”

Customer: *pointing at me* “What country is this boy from?”

Coworker: “Umm… Finland.”

Customer: “NO! You lying son of a… Where are YOU from?!”

Coworker: “Born and raised in Helsinki.”

(The customer screams incoherently and slams his hand on the counter.)

Customer: “You are all liars, thieves, and tax dodging lazy immigrants who should never have been let into this country! I am reporting you to the consumer authority and immigration officials! This will not stand, mark my words!”

(He storms off.)

Coworker: “What was that about?”

Me: “I have absolutely no idea. A hidden camera show or an episode of The Twilight Zone are the only explanations I can think of.”

(Luckily we never heard from him again.)

Thinks You’re Just Winging The Orders

, | Evans, GA, USA | At The Checkout, Bad Behavior, Food & Drink, Time

(I work in a fast food chain that specializes in buffalo wings. Two separate customers order wings, the first customer orders 20 wings while the customer right behind him orders five wings. At the time, we only have 10 wings prepared for instant sale, and were about halfway through cooking a new batch; an eight minute process. We decide to get the five-wing customer his wings and cook the 20 wing fresh for the second customer. We make the order in a few seconds and I hand out the order to the customer who then walks out.)

Other Customer: “Why did he get his order first?”

Me: “I’m sorry, sir. We only had 10 wings ready so we didn’t have enough for your order… but we did have enough for him, so we went ahead and finished his order.”

(The customer seemed content with the answer, not replying… so I went on with my cleaning until his order came up a moment later.)

Me: “Here you are ,sir! Sorry about the wait, but we gave you all the fresh wings! Hope you enjoy!”

Customer: “Lemme ask you something… Do you like f***ing your customers?”

Me: “Uh… I’m sorry, sir. I don’t understand…”

Customer: “Why is it that you made me wait on my order and gave that guy his order first when I made my order first?”

Me: “Uh, I’m sorry, sir. As I said before we only had 10 wings a few minutes ago… We didn’t have enough to make your order… but we DID have enough for his order so we went ahead and got his order out of the way… You would have had to wait anyway because even before we made his order we didn’t have enough for you order.”

Customer: “This is discrimination!” (him, the other customer, and I are all the same race)

Me: “No, sir! It’s not! We just didn’t have enough! We only had TEN wings! You ordered TWENTY! We didn’t have enough for you! We weren’t going to ask the guy with only FIVE wings to stand around waiting when we HAD enough for his order and NOT yours!”

Customer: “I’m never eating here again!” *walks out*

Getting Out Of Your Square Bubble

| USA | Bad Behavior, Tourists/Travel

(The bookstore is in a small, fairly quiet town and we frequently get people asking for directions. On this occasion, a 50ish-year-old lady and her husband come in.)

Customer: “I was wondering if I could get some directions? We are looking for the quilt square.”

Me: “Quilt square? I’m not sure what you are looking for. Is that a store?”

Customer: “No, it’s a piece of wood painted to look like a quilt. There are about 50 of them; they are hung up on the sides of buildings around the state. There is supposed to be one here.”

Me: “Oh, I didn’t know anything about that. I can look it up for you though.”

(I get on the internet and finally find the website. The whole time the customer is just chatting about how long it took her to find the square hanging on the barn. The only information I can find is that it is on a particular street.)

Me: “Okay, I found something. This says that it is on [Street].”

Customer: “Okay, but what building is it on?”

Me: “I am not sure. I am not familiar with that street but I know it is towards town.”

(The customer is starting to get frustrated for some reason, so I look up the street on Google Maps.)

Me: “If you take a right out of the store, it looks like the road is about five streets down.”

Customer: “But where is the square?!”

Me: “Ma’am, I am really sorry, but I don’t know anything about the quilts. I can’t really tell you where it is because I have never seen it. If you go down the street, you will probably find it.”

(At this point, I am starting to lose my patience. She isn’t even a customer for my store.)

Customer: *grumbling to her husband* “I swear! These young people just don’t know how to get out of their bubbles! She’ll probably never leave [Small Town]!”

(I just let her leave without saying anything, but it still bugs me to this day. She assumed I don’t have any culture because I don’t know where a piece of wood is. I am not American, was born in Europe, and am not yet an American citizen. I have lived in multiple states in USA plus some of USA’s territories. I am probably more traveled than she is.)