October Theme Of The Month: Halloween!

Category: Bad Behavior

Racing To Prevent Theft

| CT, USA | Bad Behavior, Bigotry, Criminal/Illegal

(I work at a well-known ‘tween’ girl’s clothing store. I am half black, though I am very light-skinned, so most people just assume I’m white or Hispanic. During training, we’re taught about some of the common ways people shoplift, such as lining empty shopping bags with tinfoil. On this particular day, two black women come into my store carrying a number of shopping bags, at least two of which are empty and I can see tinfoil poking out of one. We are trained to be extra friendly and helpful to people we suspect of trying to shoplift. Since I am up front, I greet them.)

Me: “Good afternoon. Thanks for shopping at [Store]. May I help you find anything today?”

Customer: *brusquely* “I’m all set! Leave me alone!”

Me: “Okay, ma’am, but please let me know if I can help you with anything.”

(I go back to folding jeans, but keep a close eye on the customers. I notice them getting abnormally close to the jeans display, as though they might try to knock them into the empty bag.)

Me: “Just so you know, we’re having a special on these jeans right now. If you buy two pairs, you get $10 to spend on a future purchase.”

Customer: “I told you I didn’t need any help! Why are you following me?!” *I haven’t moved at all throughout this interaction*

Me: “I was just trying to tell you about the sale we’re having.”

Customer: “You’re racist! I don’t see you following anyone else in the store. You think I’m shoplifting! Racist!”

Me: “Ma’am, I can assure you I’m not racist.”

(At this point a coworker of mine, who is also black, but noticeably so, has come over, as has one of my managers.)

Manager: “Is there something I can help you with today?”

Customer: *storms out of the store in a huff*

Need To Take A Seat Due To The Audacity

| Bear, DE, USA | At The Checkout, Bad Behavior, Criminal/Illegal

(I’m shopping at the local grocer’s and standing in line, waiting to pay for my items. There is a woman in front in me unloading her items onto the belt. She finishes unloading and I notice that there is still one item in the seat part of her shopping cart.)

Me: “Ma’am,’ I think you missed an item.”

Woman: *glances at it* “I haven’t decided if I’m going to buy that or not.”

(The cashier rang up her items.  She paid, moved the loaded bags into her cart, and walked away without paying for the item in her cart seat. I guess she decided not to buy it after all; she stole it instead!)

Cause For Pregnant Pause, Part 7

| USA | Bad Behavior, Health & Body

(I am folding clothes with a coworker in the maternity section of a large chain department store. My coworker and I are both in our early 20s. The racks are tall enough so you can only see our heads and shoulders. A middle aged woman approaches us from behind.)

Customer: “When are you ladies due?”

(I step around the rack and hold up my badge so she can clearly see I’m an employee and that I’m not pregnant.)

Me: “Oh, no, ma’am. We are just straightening up the department. Neither of us are expecting.”

Customer: “Oh, well, I guess you’re not.” *turning to my coworker* “When are you due?”

Coworker: “I’m actually not pregnant either.”

Customer: “Of course you are!”

Coworker: “No, ma’am, I assure you I’m not.”

Customer: “Don’t be silly. When are you due?”


(The customer gets ready to say something else but just walks away.)

Coworker: “I’m never wearing this sweater again…”

Me: “I’m never working in the maternity section again.”

Cause For Pregnant Pause, Part 6
Cause For Pregnant Pause, Part 5
Cause For Pregnant Pause, Part 4

Won’t Find Modern Software In Modern Society

| London, England, UK | Bad Behavior, Bigotry

Customer: “Hi, yeah, I’m interested in buying some of your software but I got to know one thing.”

Me: “Sure, we’ll try and help in any way we can.”

Customer: “F***, I’m glad to hear that. Now listen; you got any of them f*gs or tree-huggers working for you? I can’t buy from you if you have.”

Me: “Okay, sir, the religion or preferences of our staff is not up for discussion as it isn’t relevant to our software.”

Customer: “I f**king KNEW it! You’re the eighth firm I’ve called today!”

Playstation Depreciation

| NH, USA | Bad Behavior, Technology

(It’s near the end of my first day on the job and I’m still apprehensive. A customer calls the store and the manager picks up.)

Manager: “Yes, sir, we do have PS2 games, but they’re so old that they’re actually not in our system anymore; they’re just permanently marked down and sitting in the bins. The only way we could find a specific one for you is if we physically searched through each one.”


Manager: “No, sir. As I said, we do have them but if you want a specific one, you would have to find it yourself in our bins. I’m sorry, but those games are very old and as I said, the specific titles are just not in our system anymore.”

(Another pause, and I actually hear the customer screaming “YOU JUST LOST MY BUSINESS!” over the phone.)

Manager: “Yes, sir, I’m sure I’ll cry myself to sleep about those lost 50 cents. Have a good night!”

(I was significantly less apprehensive about the job after that.)

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