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    Category: Bad Behavior

    Efficiency Deficiency

    | USA | Bad Behavior, Hotels & Lodging

    (I’ve always prided myself in my fast service. Also, it should be noted that I always treat each guest the same, since they are all equally important in my eyes. One day, I’m checking in a lady at top speed.)

    Me: “Here is your key, and have a nice day!”

    Lady: *puckers face* “How rude!”

    Me: “Excuse me?”

    Lady: “It’s like… you just want me out of your way! Well, excuuuuse me to be a bother! Hmph!”

    (She storms off. I figure she took offense at my speed and decide to be slower at the next customer.)

    Me: “Hi. How are you?”

    Next Guest: *impatiently* “Enough with the small talk and give me my room!”

    Me: *sighs*

    Their Demands Cut No Ice

    | MD, USA | Bad Behavior, Food & Drink

    (A customer storms into the place with a huff that indicates she is not in a good mood.)

    Customer: “Excuse me. Do you have any [Brand scooped ice cream]?!”

    Me: “No, sorry, ma’am. We only have soft serve ice cream in vanilla, chocolate, or both.”

    Customer: “What?! But your sign outside said you had real ice cream here! Why the h*** do you not have [Brand scooped ice cream] here, then? That is false advertising, and I’m going to bring this to the attention of [customer review website]!”

    Me: “Ma’am, that’s not what the sign says. That’s for frozen coffee drinks.”

    Customer: “YOU’RE LYING! I know what I read. I came in here for [Brand scooped ice cream] and you don’t have it! If you don’t have it, then you’re false advertising!”

    (At this point, the owner has had enough of this. He gets up from his table and begins to walk behind the counter.)

    Owner: “Ma’am, I would appreciate if you didn’t falsely accuse my staff of lying, as well as for you to stop disturbing our guests trying to enjoy lunch here. If you look again, you’ll note the sign outside is for iced coffee, not ice cream. We have soft serve ice cream, but that’s it. Do you want some or not?”

    Customer: “No! That stuff is horrible! Also, I was here last Friday with my sons, and you served them a spinach pie that was soggy! They hated it, and you ruined my kids’ dinner!”

    Owner: “Well, I’m sorry, ma’am, that our food did not meet your expectations. But what do you want me to do about it?”

    Customer: “What do you think I want you to do about it?! I want you to comp me for it! I want you to offer me a free meal to make up for it.”

    Owner: “No.”

    Customer: “WHY NOT?! All the big chains would offer to comp my meal for such poor service!”

    Owner: “Well, for one, ma’am, this is not a chain restaurant. This is a single location restaurant, that I own. Therefore, I get to decide the policy for how I comp a customer’s meal. Second, I’m not going to give you a free meal, or refund your money, for food you ate over half a week ago. If it was that terrible you should’ve informed me, or one of the staff members on Friday night about the quality of your food so we could’ve remade it for you. Not five days later, in what seems to me an attempt to get an undeserved free meal.”

    Customer: “You’re accusing me of trying to swindle you?! How dare you!” *pulls out a $10 bill from her purse and starts waving it in front of the owner’s face* “See this? This is my money! And you are never getting it again! I’m going to post how terrible your restaurant is to my friends and spread the word about your poor service. How do you like that?”

    Owner: “That’s fine, because let’s face it, you never intended to really be fair to me or my staff from the start of this conversation. You’re also disturbing those currently here to enjoy lunch. Frankly, ma’am, you can consider yourself no longer welcome, and forever more banned from eating in my restaurant. Now, please leave.”

    (The customer turns to the door and begins to stomp out muttering about how poor customer service is. Another customer stands up from his seat.)

    Other Customer: “Hey, can I get one of those soggy spinach pies and another round of beer for my table? And we’ll take some of that falsely advertised soft serve ice cream to go.”

    (Everyone in the restaurant, even the owner, all burst out laughing. The complaining customer ran out, embarrassed and flustered with rage.)

    All Madness, No Meth(od)

    | USA | At The Checkout, Bad Behavior, Criminal/Illegal

    (I’m the evening manager. Customer #1 is buying an odd mix of items that are frequently used in meth production. He’s also buying spray paint, which is clearly labeled on the shelf and register that we require photo identification to validate age, due to city laws.)

    Cashier: “With the spray paint, I need to see identification, sir.”

    Customer #1: “F*** you, b****! You ain’t stealing my identity!”

    Cashier: “Sir, I cannot sell spray paint without seeing your ID. I can put the paint back if you’d rather not buy the paint.”

    Customer #1: “I’m buying the paint! B****, you can sell me my paint!”

    Me: “Sir, I’m going to ask you to leave.”

    (As I am talking, I see another customer in the back, starting to dial his phone.)

    Customer #1: “B****! Think you can f*** with me? Here’s my identi-f*****-cation!” *throws wallet at cashier* “I’ll get that back after you close!” *storms out the door*

    Customer #2: “I’ve called the cops already. Do I need to step out so you can lock the store?”

    Me: “Nah. We have video and I now have his wallet. Plus, he’s still in his car. Plate is [number].”

    (The other customer relayed the number to dispatch. As the cops pulled in, Customer #1 ran to the back. The cop announced he had a dog, and let the dog go. Apparently the customer thought the dog and cop wouldn’t see him lying on the dumpster lid.)

    Acting Like They Were Born In A Bearn

    | Austin, TX, USA | Bad Behavior, Family & Kids, History, Language & Words

    (I work at a renaissance festival, where the workers are required to be in character when interacting with patrons. Two women are looking around the shop while their two boys, about seven or so, are horsing around with wooden swords. Sometimes I play along with the kids, but they’re getting out of control.)

    Little Boy #1: “DIE! I’m gonna get you! I’m gonna kill you!”

    Little Boy #2: “Not if I kill you first! RAAAAAAAAAAH!”

    (The moms look a little resigned to all this and don’t say anything, but now the boys are starting to trip and hit each other so I step in and yell to be heard over them.)

    Me: “Squires! Please take the arts of war outside my shop. We are a peaceful establishment!”

    (They stop dead and look at me, dumbfounded. Then they hastily scoot outside and begin whacking each other again.)

    Mom: “Wow, can you follow us around all day? They haven’t listened to us once!”

    Going All Godzilla On You

    | Boston, MA, USA | At The Checkout, Bad Behavior, Food & Drink

    (Two Caucasian customers, wearing sweatshirts from a local university, walk in to our Chinese restaurant.)

    Me: “Welcome to [Name] Chinese restaurant. What can I get for you?”

    Customer #1: “I’m here to pick up an order for [Name].”

    Me: “I’m sorry, but you asked for delivery when you placed the order. The food left for [address] 15 minutes ago.”

    Customer #1: “Ouch. Can you have the driver come back?”

    Me: “The driver has two other deliveries, so it will be another half an hour.”

    Customer #1: “I don’t want to wait that long. Tell the driver to give it to one of the homeless people near [University].”

    (At this point, Customer #2, who has been silent the whole time, starts screaming.)

    Customer #2: *to Customer #1* “Yo, man. I want my food. Make this a**-hole give me some food!” *to me* “Jap b****, give me my godd*** food. Didn’t the A-bomb teach you b******s some respect?”

    (Customer #2 then makes a number of additional ethnic slurs against the Japanese.)

    Bystander: “Hi, there. I’m sorry to interrupt your tantrum, but I’ve had enough of it and I’d like for you to leave.”

    Customer #1: “I’m sorry. I have no idea what’s gotten into him.”

    Customer #2: “I’m not leaving without my food. You can’t make me leave. You’re not the manager!”

    Bystander: “You’re right. I can’t make you leave the restaurant. I can, however, make you leave [University], being that I’m the provost.”

    (Customer #2 goes pale and bolts out of the restaurant!)

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