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  • Category: Bad Behavior

    A Phoned In Service

    | Bastrop, TX, USA | At The Checkout, Bad Behavior, Rude & Risque, Technology

    (I’m a cashier for a retail store. Normally I’m pretty nice with one main exception: If you are on a phone, I will NOT talk to you. A customer come up to me talking on her phone and I proceed to scan up her items, giving a small smile and a nod to acknowledge her. For the most part the customer doesn’t seem to care until she’s almost done.)

    Customer: “Where’s my corn dog?”

    (She resumes her phone conversation as I put the corn dog on the counter next to the credit reader.)

    Customer: “HEL-LO! Where’s my corn dog?”

    (I silently start to put her items into the buggy while she’s STILL keeps talking on her phone as I point to the corn dog. For the next few moments she attempts to talk to me only to also talk to the phone.)

    Customer: “HELLO! Are you sleepy?! Where is my corn dog!?”

    (I point to it one more time as she pays with a card and takes the corn dog and receipt. As she walks off, another customer walks to the counter without a cell phone and we start to carry a conversation.)

    Next Customer: “Geez, she the only thing she seemed to care about was her corn dog! How do you deal with people like that?”

    Me: “Just like I just did. So, now, how are you?”

    Some Customers Are Ice Cold

    | WI, USA | Bad Behavior, Transportation

    (I’m a delivery driver. Within my first week I’ve had people treat me poorly. One very blizzard-y Saturday I deliver to a young lady. Her driveway is a hill and very icy. My car won’t make it up. She finally hears me and comes out. I make the journey up the hill and slip and fall.)

    Customer: “I apologize for not salting my driveway.”

    Me: “No problem. Just sign the receipt here.”

    Customer: “Oh, I don’t have a pen. Could you grab one from your car?”

    (I go to get it, climb up the driveway, and slip and fall again. She signs it, with no tip or apology. I get back to my car to realize I forgot her soda. As much as I wanted to just drive back to the store, I knew I had to get her that soda. I climb up the driveway one last time, slipping and falling again. She answers the door all surprised but then sees the soda.)

    Customer: “Oh yeah, thanks.”

    (She grabbed it and shut the door in my face.)

    No Holding Back

    | St. Louis, MO, USA | Bad Behavior, Crazy Requests, Family & Kids

    (I work at a popular lingerie store that also sells a line of young women’s clothing. It’s nearly closing time on a Sunday night when a teenage girl and her mother come in.)

    Me: “Hi. Welcome to [Store]. What brings you ladies in tonight?”

    Mother: “Yes, I called earlier today about a hoodie y’all sell. I was told you had several.”

    Me: “Sure, I can help you with that. Which hoodie was it?”

    (The mother produces a picture of the hoodie from our website. I recognize it as a style that we have not had for a few days, due to the style’s popularity.)

    Me: “Oh, I’m sorry. We haven’t had those in for almost a week. The few we did have sold out between yesterday and today. I can order one online for you, though, and you’ll get free shipping right to your house.”

    Mother: “This is unacceptable! I called at nine this morning, and the girl told me you had a bunch!”

    Me: “Are you sure you called today, ma’am? We don’t open until 11, and nobody was here before 10.”

    Mother: “Well, maybe it was 11. I don’t know. But you still should have saved one for me!”

    Me: “Did you put one on hold? If so it’s still in our closet.”

    Mother: “I don’t know.” *speaking to daughter* “Did you put one on hold?”

    Daughter: “Yeah, it should be under Kelly.”

    (I check the closet. The hoodie is definitely not there.)

    Me: “That’s weird. It should be here.” *to mother* “And you called today, you said?”

    Mother: “Well, no. It was my daughter who called.”

    Me: *to daughter* “And you called today?”

    Daughter: “No, I called Thursday. Maybe, Wednesday. No… I think it must have been Monday. Yeah, Monday.”

    Me: “So, you called on Monday? And you put a hoodie on hold? Did they tell you that we only hold merchandise for 24 hours?”

    Daughter: “Um, idk, maybe?”

    (Yes, she really said ‘idk.’)

    Mother: “It shouldn’t matter when she called! You should have held it for her!”

    Me: “Well, unfortunately, we don’t have the space to hold product for that long, especially over a weekend. Plus, it’s not really fair to other customers. But, like I said, I can always look online and see if we can get one shipped to you.”

    Mother: “No! Go into your back room and find one.”

    Me: “I’m really sorry, but we don’t have any more in the stock room; I’ve checked several times today for other customers. I can check again, if you’d like, but you’re going to be disappointed.”

    Mother: “GET ME YOUR MANAGER! I’M GOING TO GET YOUR A** FIRED!”

    Me: *losing all patience* “Sure, but I’m going to have to ask you to please watch your tone and language.”

    Mother: “You little b****! How DARE you speak to me like this? First you sell my daughter’s hoodie to some tramp, I’m sure, and then you refuse to do anything about it. MANAGER! NOW!”

    (I radio to the back for my manager.)

    Me: “She’ll be out in just a minute. Again, I’m sorry for the inconvenience.”

    Mother: “I bet you are! I drove an hour to come to this store just for this hoodie because you lied to my daughter and told her you had a product you clearly don’t have! This is incorrigible.”

    Me: “What’s incorrigible is your attitude right now. I’m very sorry about all this, but your daughter did call our store nearly a week ago about a product. Of course our inventory is going to change between Monday, when we get all our shipment in, and Sunday just before close. If the hoodie was that important, perhaps you should have come out sooner. I can only apologize so many times for something that is outside of my control. Additionally, we are now closed, and have been for several minutes. However, I would still be willing to call another store or order this hoodie online. Alternatively, you could leave and come back at another time, and perhaps we’ll have some in then.”

    Mother: “Well, I never! All right, here’s what I want you to do. I’m going to give you my number, and you are going to call me when you get more of these hoodies in. Then, you are going to send me one to my house free of charge. Do you understand me?”

    (My manager comes around the corner with a look on her face that clearly indicates she had been listening.)

    Manager: “Of course, ma’am. Let me take down your name and number, and I will be sure to talk with my associate about all this.”

    (The woman smugly gives my manager her info, then she and the daughter leave. I wait by the registers while my manager pulls and locks our gates.)

    Me: “Am I fired?”

    Manager: *crumples up paper with the customers info* “Like h*** I’m catering to that b****.”

    Turning Them Red With Purple

    | VIC, Australia | Bad Behavior, Health & Body

    (I’m in the shopping centre queuing up to buy something. My hair is dyed bright purple for ‘World’s Greatest Shave.’ There are two customers in line behind me.)

    Customer #1: “Teenagers these days. Dying their hair so they can ‘stand out.’ Well, they just look ridiculous.”

    Customer #2: “I know! How on earth do their parents let them do this?”

    (I turn around.)

    Me: “Excuse me, but I have dyed my hair for the ‘World’s Greatest Shave’ because my younger brother has leukemia. My whole family either have shaved their heads or dyed their hair for support. I have not dyed my hair to ‘stand out.’ I have dyed it so I can contribute in helping those in need.”

    (The two customers turned red and hurried out of the queue into another line.)   

    Not What The Doctor Ordered

    | MO, USA | Bad Behavior, Crazy Requests

    (In one week we are hosting a benefit dinner to set up a scholarship fund helping underprivileged kids go to summer camp. It is my job to take reservations, which have been closed for a week. I take a phone call.)

    Me: “[Business]. How can I help you?”

    Customer: “Yes. This is Doctor [Name]. I would like three tickets to the dinner.”

    Me: “Well, unfortunately ticket sales closed a week ago. We had to give final numbers to the caterer and—”

    Customer: “No, you don’t understand. I’m a doctor and I know the speaker. She and my daughter went to college together.”

    Me: “I’m very sorry, ma’am, but the speaker knew when ticket sales closed and she never mentioned—”

    Customer: “But I’m a doctor! And I know the speaker!”

    Me: “Congratulations, ma’am. But we’ve turned the numbers in—”

    Customer: “You’ll just have to tell them you have three more guests. What time is the dinner? We will be coming.”

    Me: “I can’t—”

    Customer: “You will tell them. I know the speaker.”

    Me: *sigh* “I will talk to our director and see what I can do but—”

    Customer: “Good. My name is Doctor [Name] and I know the speaker.”

    (The caller proceeds to give me all of her contact information. I talk to my boss a few hours later and she reluctantly agrees to sell tickets to the woman because we ordered more meals than necessary for this exact reason. I am getting ready to call the woman back when the phone rings and I answer it.)

    Customer: “This is Doctor [Name] and you said you would talk to your— whoever it is —and make sure we get tickets. We will be coming. I know the speaker.”

    Me: *sigh* “Yes, ma’am. We have extra plates available and we have your name on the reservation list for three tickets.”

    Customer: “Good. See, this is how you treat a doctor. Now, what is my discount for knowing the speaker?”

    Me: “You don’t get a discount.”

    Customer: “Of course I do; I’m a doctor and I know the speaker.”

    Me: “Ma’am, everyone pays the same ticket price. We have everyone from doctors, engineers, nurses, janitors, and camp counselors coming to this dinner and they all reserved their seats before the deadline and are all paying the same ticket price. Your total is [total].”

    Customer: “Ugh! Fine! But I won’t give you people a dime more for whatever it is you’re doing, you hear me?”

    Me: “Yes, doctor.”

    (She was just as rude and egotistical when I met her in person, still making sure to let me know she was a doctor and more important than anyone. And she made good on her promise to not give anything to the scholarship fund for children.)

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