October Theme Of The Month: Halloween!

Category: Bad Behavior

Affording A New Degree Of Understanding

, | Scranton, PA, USA | At The Checkout, Bad Behavior, School

(I’m in my mid 20s, and have been the general manager of a dollar store for about three years. One afternoon, I took over the register to allow my associate a 15 minute break. My first customer gives me a look of pity.)

Customer: “Bet you wish you went to college.”

(This is not an out of the ordinary remark, so I smile as I respond.)

Me: “I did! Had a lot of fun, too!”

Customer: “Oh. Well, I bet you wish you graduated.”

Me: “…I did.”

(The customer is starting to get a little snotty at this point.)

Customer: “Bet you wish you had graduated with a real degree, then.”

(I’m getting angry at this point, because he is very obviously trying to make me feel bad about a job I love.)

Me: “Sir, I graduated from [State College], with honors, with a Bachelor’s degree in forensic chemistry.”

Customer: *shocked* “But why would you work HERE?!”

Me: “Because, for some reason, I like it. But then people like you come in. Will that be all for you today?”

(The customer, face red, quickly paid for his items, and left. I haven’t seen him since!)

Not Very Closed Minded, Part 9

| AL, USA | Bad Behavior, Time

(I’m a cashier working the closing shift one night, and as with many places we are not allowed to close out our drawers until all the customers in the store have been checked out and left. However we always lock the doors five minutes before closing to deter anyone else from entering. It is time for me to lock the doors and there is still one customer left in the store, so I go to lock the doors so that no one else can come in. As I am locking up a woman runs up to the doors.)

Customer: “Oh, no; are you guys closing?”

Me: “Yes, ma’am, we are. I am sorry but you will have to come back tomorrow or you can head over to our 24-hour facility.”

Customer: “Oh, please, I really only need some laundry detergent.”

(I think for a second and knowing that there is still another customer inside I won’t be able to close up anyway so I decide to be charitable.)

Me: “Okay, ma’am since you really only need one item I can let you run and grab it real quick.”

Customer: “Oh, thank you so much.”

(I let her in and promptly close and lock the doors. I turn off the automatic doors and close and lock them. I turn around just in time to see the woman grab a shopping cart and head to the back of the store. I don’t think anything of it at first; I’ve seen people get a shopping carts for a pack of pencils. A few seconds later my manager comes running up to the front.)

Manager: “When did that other woman get here?”

Me: “She came up as I was just about to lock the doors. She said she just had to grab some laundry detergent and then she would be done.”

Manager: “Yeah, well, she’s back there right now just browsing through the shelves. She’s not even near the laundry detergent yet.”

Me: “Please tell me you are joking! This is seriously what I get for trying to be nice?!”

Manager: “Yeah, well, I’m about to follow her around until she gets the hint.”

(My manager turns around and heads in the direction the woman went. The other person that was already inside comes and checks out and leaves. I start cleaning everything up, and before I know it 15 minutes have gone by. All the sudden all the store lights except for the front area lights go out. My manager comes back up front.)

Manager: “I have literally been following this woman around pretty much just standing right next to her and she’s just going as slow as ever. So I turned the lights out. She should be up here soon to check out.”

(Another 20 minutes go by before the woman comes up to the register, her cart is completely full of various items, yet she has no laundry detergent.)

Customer: “I noticed your lights went out at the back of the store. Are you guys closing?”

Me: “…Umm, yes, ma’am. We are…”

Customer: “I wish I would have known. I figured you were when the lights went off so I hurried to finish my shopping. I still didn’t quite finish so I will just have to come back tomorrow for the rest.”

(I pretty much just don’t say anything else except for her total and then walk her out of the store and lock up. It is now an hour after we are supposed to close. The topping on the cake, the woman came back the very next night, once again as I was locking up.)

Customer: “Oh, are you guys closing?”

Me: “Yes, we are. You’ll have to come back tomorrow.”

Customer: “Please, all I need is some toilet paper. I won’t be but a few seconds.”

(I actually start to laugh and just close the doors on her and lock them right in front of her. She starts yelling at me but I just turned around and went inside to close out my drawer. My manager is at the front with me.)

Manager: “What the heck is that yelling?”

Me: “Same woman from last night wanted back in just for some toilet paper. Swore she would only be a second. I started laughing and locked her out.”

Manager: “I’m glad it was you and not me; I probably would have been less polite!”

Not Very Closed Minded, Part 8
Not Very Closed Minded, Part 7
Not Very Closed Minded, Part 6

Miss Strawberry Vodka Needs Her Tonic

| Boston, MA, USA | Bad Behavior, Food & Drink

(My coworkers and I are enjoying our company holiday party. One of my coworkers, who just turned 21, is ordering a drink. The server is clearly experienced and knows what she’s doing.)

Coworker: “Can I please have a strawberry lemonade with vodka?”

Server: “Sure! I’ll be back with your drinks.”

(About three minutes later, the server arrives with my tables’ drinks, including my coworker’s lemonade. She takes a sip.)

Coworker: “Oh, no! This is too strong. Can you please add some more juice to it? And can you also add some whipped cream on top?”

Server: “Sure, no problem.”

(Our server is back almost a minute afterwards with her drink. As soon as she puts it down in front of my coworker, the following happens:)

Coworker: “I forgot to ask you to put it all in the blender! I can’t have this drink like this. Please take it back and put it through the blender!”

Server: “I am sorry, miss, but you would need to order a new drink.”

Coworker: “Why? It’s just a quick ten seconds on the blender! How is that too hard for you to do?”

Server: “I apologize but this is company policy. Would you like to order a frozen drink instead?”

Coworker: “Never mind! You’re so unhelpful! I would like to speak to your manager!”

Me & Other Coworkers: “Shut up and drink your cocktail!”

(We found out that my coworker did not tip our server. We all gave a little extra on our tips to make up for her abrasiveness. Our server was really happy to know not all of us were like my coworker!)

This Transaction Went Straight Down The Toilet

| CA, USA | Bad Behavior, Theme Of The Month

(A customer came into our store with a toilet that he had installed himself, and he wanted to return it. This toilet had been used and was disgusting. He had no receipt, and we couldn’t find the purchase on any of his credit cards.)

Customer: “I want you to return this NOW!”

Manager: “Sir, we can’t return a high price item without a receipt or the card used.”

Customer: “If you don’t return this one, I’m just going to take one off of the shelf!”

Manager: “I wouldn’t do that if I were you.”

(The customer proceeded to pick up the filthy toilet and throw it. It broke, and our associates ended up having to clean it up.)

You’ve Been Framed

| UK | Bad Behavior, Theme Of The Month

(I am a manager of an independent retail store with strict refund/exchange policies.)

Customer: “Hello, I purchased this frame the other day and would like to swap it as it’s the wrong one.”

Me: “Okay, do you have a receipt?”

Customer: “No. I just want to swap it.”

Me: “Okay, well, without a receipt I can’t really exchange it. It’s also not recognised on our till so I don’t know how much it was originally, therefore can’t swap it as I don’t know if it’s equal value.”

Customer: “THIS IS DISGUSTING! You are meant to support local businesses! This is disgusting!”

Me: “I’m sorry; if you have a bank statement perhaps we can do something.”


(The customer proceeded to throw the glass photo-frame across the store at my head. I swerved and avoided being hit with the frame and the customer stormed out of the shop. I stood, shocked by what had just happened. The customer then came back into store and demanded the photo-frame back, shouting that she would be making an official complaint about me!)

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