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    Category: Bad Behavior

    Good Customer Service Is A Balancing Act

    | Greensboro, NC, USA | Bad Behavior, Family & Kids, Health & Body

    (Our store has a special sale going on. We have a nicely dressed sale table with a tablecloth and the items laid out on it. Customer #1 is approaching the counter. I am folding shirts at an adjacent table while my coworker rings up Customer #2, who has a young baby on her shoulder. We have seen her feeding her baby with a bottle while browsing the store. As they’re checking out, the baby suddenly starts spitting up. It miraculously doesn’t land on the mother’s clothing at all. However, it does go all over the floor, down the side of the tablecloth and gets on at least five DVDs and about ten books. It narrowly misses Customer #1.)

    Customer #2: *spins around, takes in the mess, and hurries out the door*

    (My coworker, Customer #1, and I stare at each other and the table in shock.)

    Customer #1: “The nerve of some people. That’s disgusting!”

    (I’m so flabbergasted that I can’t help but laugh.)

    Me: “Well, guess I should clean that up then.”

    Customer #1: “Do you want some help?”

    Me: “No, it’s fine. Guess all that babysitting finally comes in handy here!”

    Customer #1: “Are you sure, dear? That was so incredibly rude. I couldn’t imagine making you do it all.”

    Me: “It’s fine. I’m just glad it didn’t get on you! Just let [Coworker] ring you up. I’ll be fine.”

    (Customer #1 continues to apologize for Customer #2 and to offer to help. I remove the damaged items and shift things around so I can take off the tablecloth. Once she leaves, my coworker mops the floor for me.)

    Coworker: “Well, at least she kind of balanced out the other one!”

    Some People Drive You To Drink

    | Montreal, QC, Canada | Bad Behavior, Food & Drink, Health & Body

    (I am at a local grocery store looking for a specific brand of cat food. I have a few items in my cart, including a bottle of cooking wine. Suddenly, a customer comes from the back and SLAMS her cart pretty hard into mine.)

    Me: “Uh…”

    Customer: *unintelligible mumbling* “…serves you right!”

    (The customer quickly makes her way to the end of the aisle. I brush it off and keep looking for the cat food. A few seconds later the customer turns around and, this time, slams her cart pretty hard right into my thigh.)

    Me: “Ow! Lady, please. Slow down!”

    Customer: “Humph!”

    (The customer speeds around the corner. I am appalled that she didn’t even apologize but I brush it off again, thinking that this will be the end of it. However, not even a minute later, the lady comes back and slams her cart into me again, pushing me towards the shelves.)

    Me: “Really? Lady, this is the third time you crashed into me in less than five minutes! Is there anything wrong?”

    Customer: “Yeah! That serves you right for being an alcoholic!”

    Me: “Excuse me? I don’t even drink, not that it is any of your business!”

    Customer: “Liar! I see the wine bottle and all the beer, plus your face is all red. Alcoholic! Women like you should be ashamed!”

    Me: “Ma’am, it’s one bottle of cooking wine. This is not beer. It’s soda. My face is red because I had to spend a lot of time shoveling my car out in very cold weather. Once again, this is none of your business!”

    Customer: “And you admit to using a car! Drunks should not drive! Hhmph! Drunk harlot!”

    (She quickly takes off with her cart only to smash it into the opposite shelf, causing a lot of merchandise to drop on the floor.)

    Me: “Apparently, you shouldn’t drive either!”

    Driving Down Route 66(6)

    | VA, USA | At The Checkout, Bad Behavior, Holidays, Religion, Top

    (It is late evening, a few days before Halloween. My coworker at the register has been dealing with an irate woman for several minutes. She is ranting about the cheap decorations hanging on our door. As a result a line is forming behind her.)

    Customer: “I’ll never shop here again! Everything in here is cursed! You’ll be attracting the demon spawns of the devil!”

    (I come up to the second register to deal with the line forming behind the customer. Most of the other customers shift over to me, but one younger woman is watching the first customer rant. Suddenly, the younger woman turns and runs out of the store. And a second later, she comes back in wearing the most amazing, and yet disgusting, full-head mask I’ve ever seen. It looks like a rotting deer, complete with antlers, shaggy fur, and wide dead white eyes. The younger woman walks up to the ranting customer and clears her throat loudly.)

    Younger Woman: *to my coworker* “Dude, I need $20 on pump four for my ‘Hell-mobile.’” *turns to the first customer* “And what’s your problem with us demons, anyway? Even the devil needs a place to buy gas and beer.”

    (The first customer turns and stares at the younger woman for a long moment. Then the first customer actually screams and runs out of the store, leaving all of her items behind.)

    Younger Woman: “I hope that lady wasn’t buying gas. I don’t think she’s coming back.”

    Should Be Nice About The Niceties

    | USA | At The Checkout, Awesome Customers, Bad Behavior

    (I work at an official store for a sports team. It’s been an unusually busy game, and we’re understaffed. I haven’t had more than a minute or two without a customer checking out in over three hours. I’ve made it a point to try to ask how everyone’s day is and been very pleasant. At the end of a transaction…)

    Me: “Ma’am, would you like a bag?”

    Customer #1: “No, but I would like a ‘how’s your day going’ or a ‘thank you!’”

    Me: “I’m sorry, ma’am. Thank you and have a great rest of your day.”

    (Customer #1 leaves in a strop. Customer #2 approaches the register.)

    Me: *to Customer #2* “Hi! How is your day going?”

    Customer #2: “Great, since I’m not hot, tired, and a b****!”

    The Bald And The Beautiful, Part 2

    | CA, USA | Bad Behavior, Bigotry, Health & Body, Top

    (I’ve recently been diagnosed with leukemia and am due to undergo chemotherapy. I decide to have fun with my hair and dye it blue knowing it’ll be gone soon. I’m at my favorite coffee shop.)

    Customer In Line: “Excuse me. Is there a manager on duty?”

    Manager: “I’m the manager on duty. What seems to be the problem?”

    Customer In Line: *points straight at me* “Can you have HIM escorted from the premises?”

    Manager: “I can’t see anything he’s doing wrong, ma’am. May I ask why you want him to leave?”

    Customer In Line: “Are you blind? Look at that punk. His kind should not be allowed in an establishment like this.”

    (Having heard more than I wish to, I decide to step in.)

    Me: “Is something about me bothering you?”

    Customer In Line: “YES! Look at your hair! You little rebel punks need to have some respect.”

    Me: “Oh, I’m sorry, miss. Should I get rid of it?”

    Customer In Line: “It would be a start.”

    Me: “Well, my chemotherapy treatment is on Wednesday, so odds are the next time you’ll see me it’ll be gone.”

    (The customer goes pale and walks away without saying a word. The manager gives me a big hug and a $25 gift card!)

    Related:
    The Bald And The Beautiful

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