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    Category: Bad Behavior

    Guest Relations Gone Bitter

    | USA | Bad Behavior, Criminal/Illegal, Food & Drink, Hotels & Lodging

    (Our hotel offers free coffee to any guest. One day a man walks in. It’s obvious that he’s not a guest.)

    Customer: “Hi. Can I get a coffee?”

    Me: “Well… I guess so. Just this once.”

    Customer: “Great!”

    (He drinks it and goes away. The next day he comes in and asks again.)

    Customer: “Can I…?”

    Me: “No. I’m sorry but that is only for the guests.”

    Customer: “WHY NOT?! You said I could!”

    Me: “I meant for just that day yesterday. Not every day!”

    Customer: “Well, you should have specified!”

    Me: “I did.”

    Customer: “It doesn’t matter anyway. I’m going to have a coffee if I want to! It’s my right!”

    (He marches over to the coffee. I call a manager and explain the situation. The manager goes to speak with him.)

    Manager: “You cannot have free coffee here. It’s for the guests only.”

    Customer: “She said I could!”

    (The man marches off. Every morning after that, he would march in without saying anything, grab his coffee, and march out. Eventually he was banned.)

    R-Word Is R-Rated

    | Los Angeles, CA, USA | At The Checkout, Bad Behavior, Bigotry

    (My coworker also happens to be my very best friend. He is severely disfigured, but sweet and very talented at carving. However, because of his appearance, our manager keeps him working in the back room most of the time. One day our manager is out sick and has left me in charge. My best friend comes out of the back room to bring me some inventory. A customer sees him.)

    Customer: “Oh, dear!” *to me* “Bless you, dear.”

    Me: “Um, thank you?”

    Customer: “For hiring someone like that poor boy!”

    (She is speaking as though my friend isn’t standing right beside me. He looks hurt, and I try to hurry the customer along.)

    Me: “Is there anything else I can help you with, ma’am?”

    Customer: “People like you really are a blessing, dear. Even the retarded need jobs in this country. I would never employ one, but I certainly respect those who do.”

    Me: “Um, ma’am, could you please not say that word?”

    Customer: “What, retarded? But it’s what he is.”

    Me: “No, he isn’t. I’m going to have to ask you to leave, please.”

    Customer: “But look at him! He’s obviously retarded, dear. You don’t have to lie. He can’t understand you.”

    (At this point, I am very angry and my friend looks near tears.)

    Me: “Ma’am, he is not mentally impaired, and he understands every word that we’re exchanging. It’s not difficult to grasp that you’re an enormous bigot, either. Please leave the store.”

    (The customer starts to leave in a huff, but pauses to admire some hand-carved birds at the front of the store.)

    Me: “By the way, he made those.”

    (The customer glares at me and storms out.)

    Salad With A Side Order Of Obnoxiousness

    | Jacksonville, Fl, USA | Bad Behavior, Crazy Requests, Food & Drink

    (I am a waitress at a pizza restaurant. We use a number system to place orders. Each ticket gets a number to put on their table for us to bring the food to them. My boss, the cook, has two different orders of the same salad, one small for table four, and one large for table five, which is supposed to be shared.)

    Boss: *handing me the large* “This one goes to table four.”

    (I take the salad to the table and come back to pick up the next order.)

    Boss: *handing me the small* “Actually, this one goes to four. The other one goes to five.”

    Me: “I took the other one to four already!”

    Boss: “Then go get it back!”

    (I go over to the table with the new salad. Luckily they have not eaten it yet.)

    Me: “I’m very sorry, but I gave you the wrong salad. This one’s yours.”

    Customer: “What’s the difference?”

    Me: “The one I gave you is a large. It’s supposed to be shared. You ordered a small. The large is for the next table over.”

    Customer: “Oh, okay.”

    (The customer takes the small salad from me. I reach for the large salad, and the customer picks up her fork, licks it, and sticks it in the salad.)

    Customer: “You gave it to me, so it’s mine. Where’s my pizza?”

    Customer At The Other Table: “We’re still going to need that salad.”

    (I was speechless. I went back to my boss and told him what happened. He then yelled at me for not stopping the customer. Then he refused to make another salad. Table five came back inside to get a refund on the salad, which meant the boss had to come over. I got yelled at again for ‘not making them pay for it.’ I quit after that.)

    Like Getting Blood From A Stone

    | Miami, FL, USA | Bad Behavior, Health & Body

    (My friend and I are walking into a store with a blood drive van parked up front.)

    Recruiter: “Hi! Would you like to donate blood? It could save a life!”

    Friend: “Sorry. I don’t believe in helping others.”

    Cut Cut-Throat

    | Fresno, CA, USA | At The Checkout, Bad Behavior, Family & Kids

    (I am processing a layaway for a customer. She is a bit rude with me but I proceed with a smile. The customer has multiple items in her cart.)

    Me: “Hi. Were you thinking of putting in a layaway today, or were you going to place a final payment on a previous layaway?”

    Customer #1: *rudely* “I have about 20 items in my cart. Does it look like I am going to make a final payment?”

    Me: “Oh, I apologize. I was not sure if you were finished shopping.”

    Customer #1: “Well, I am.”

    Me: “Okay. Have you done a layaway with us before?”

    Customer #1: “Yes, I sure have.”

    Me: “May I have your number please?”

    Customer #1: *tells her number*

    (While she is telling her number, another customer comes up to the side.)

    Customer #2: “Hey, are my items still here?”

    Me: “Sure are. Just let me know when you are ready and I will come help you out.”

    Customer #1: “Excuse me, but I will have my layaway processed first. You do not have to be rude and cut in front of me like I am invisible!”

    Customer #2: “Oh, no. I am sorry. I was making sure my stuff was still there.”

    Customer #1: “Well, move!”

    (Customer #2 walks away in shock.)

    Customer #1: “Geez! Some people think they can just cut!”

    Me: “I am sorry, but that was my mother.”

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