Featured Story:
  • A Caffeinated Christmas Miracle
    (2,858 thumbs up)
  • Category: Bad Behavior

    Can’t Play That Card With Me

    | LA, USA | At The Checkout, Bad Behavior

    Customer #1: *not even looking at me* “Turn on pump number four.”

    (The customer starts to walk out but I call after her.)

    Me: *smiling politely* “I’m sorry, ma’am, but I can’t do that. You have to prepay for gas or leave a deposit.”

    Customer #1: *holding out debit card* “I’d like to prepay for $40 in gas, then.”

    Me: *still smiling* “I’m sorry, ma’am, but our system is a bit outdated so I can’t prepay fuel with a debit or credit card. However, if you’d like, you can pay with cash or I can hold your card and—”

    Customer #1: *snottily* “I’m not giving you my card! You’ll steal my information! Just turn the damned pump on! Jesus, you’re f****** stupid! You’re the only person here who won’t turn on the god-d*** pump for me!”

    Me: “Well, ma’am, if I’m the only person who won’t turn the pump on for you, then I’m the only cashier here who is doing her job properly. And you can just leave. Now. You have your nasty attitude to thank for that.”

    (She stares at me, seemingly at a loss for words, but she doesn’t leave so I expect her to make a scene as soon as she can speak again. But before she can open her mouth, another customer, who heard the whole exchange, walks up to the counter and speaks to the woman.)

    Customer #2: “I know it’s not any of my business but do you ever go to nice, sit-down restaurants?”

    Customer #1: *scoffs* “Why, of course I do!”

    Customer #2: “So what’s the difference in a waiter or waitress taking your card and walking off with it and you leaving it here with this young lady? Are you trying to say that just because she works at a convenience store that she’s a thief? Or that maybe restaurants have higher standards for employee? Trust me, lady, if that’s your logic, it’s very, very flawed.”

    (The woman opens and closes her mouth several times but obviously can’t come up with a good argument because she turns around and storms out of the store.)

    Customer #2: *smiles* “That felt really good.”

    A Plate Of Justice With Extra Dressing

    | UT, USA | Bad Behavior, Family & Kids

    (I am a cashier at a shop that specializes in fine clothing, like for proms and weddings. As such we have MANY white dresses made from materials that are easily soiled.)

    Me: “Welcome to [Bridal Store]. How may I help you?”

    Mother: “I just wanted to see what kind of dresses you have. I’m getting married soon.”

    Me: “Congratulations! My supervisor is just over there, and she can help you out with anything you need.”

    (At this point, I notice that a small boy followed her in, and he is carrying one of those family-sized bags of cheesy snacks. I can immediately predict this turning sour.)

    Me: “Ma’am, if you’d like, we have a room in the back that your son can play in. We have a selection of toys and movies that he may like.”

    Mother: “It’ll be fine. [Son] is a dearie, and he won’t mess anything up.”

    (I just shrug it off, but try to keep an eye on the little boy. My attention is diverted by a lady purchasing a bow tie for her husband. By the time I am done with her, the little boy is nowhere to be seen, and I assume that he has gotten bored and gone into the room to play. After a while, the lady comes back up with a layaway check and a girdle.)

    Me: “Thank you for making us your choice for your wedding dress. Your total is [total].”

    Mother: “You haven’t seen my son, have you?”

    Me: “He’s probably in the room in the back. You’re welcome to go back there if you’d like.”

    Mother: “I’ll get him after I’m done here.”

    (She proceeds to finish her order, gets her son, and leaves. I still feel uneasy about the little boy with the big bag of food.)

    Me: “[Owner], I’m going to check inventory. I kinda feel off about that little boy.

    (I get up and start searching the dresses, and find at least a half dozen dresses of varying styles and colors, a bunch of tablecloths, and even the dressing room mirrors with nice, smeary orange hand prints. I gather the dresses and cloths up and show them to my boss.)

    Owner: *takes one look* “Put them with her dress in layaway. She just chose her bridesmaid dresses.”

    (She later came back and tried to contest the extra dresses, claiming that they’re “not the ones she wanted,” and even threatened to report us to our local Better Business Bureau for “framing her innocent child.” Regardless, none of it worked. As a final attempt to make us feel bad, she gave us a picture of her bridesmaids and her wearing all those soiled dresses. We framed it.)

    Getting The Booking Is A Bumpy Ride

    | ME, USA | Bad Behavior, Crazy Requests, Hotels & Lodging

    (I work as a front desk agent at a hotel near very upper crust college. Parents’ weekend comes by, and all area hotels are long sold out. A man approaches my desk:)

    Guest: “Hi, I have a reservation for Mr. and Mrs. [Name].”

    Me: “Yes, you do.” *though I burn inside because this guest has used his Diamond status to bump another guest reservation out so he could get a room* “Let me check you in.”

    Guest: “Thank you. And I also have a room for my parents, Mr. and Mrs. [Other Name].”

    Me: “I’m sorry, but there is no reservation. And all area hotels are sold out.”

    Guest: “What? This is not right. Let me see your computer.”

    Me: “I cannot do that but I assure you there is no reservation.”

    Guest: “D*** IT! WHAT IN THE H***!? I CAN NOT HAVE MY EIGHTY YEAR OLD PARENTS MISS THIS WEEKEND! GET THAT ROOM FOR ME!”

    (Our manager arrives, and using his skill and access calls the Diamond Guest Service Number. He then turns back to the guest and tries to suppress a smile.)

    Manager: “It seems you did make a reservation here for your parents.”

    Guest: “Thank you! Finally, some intelligence.”

    Manager: “However, per the agreed on policy for Diamond guests, you are only allowed one room reservation where you bump a previously reserved guest. Since you made your reservation after you made your parents’, you bumped them out.”

    Guest: “Fine! I’ll take my business elsewhere.”

    Manager: “Of course. But we will charge you for your room anyway as you did not cancel in the allotted time.”

    Doesn’t Quite Get The Message

    | Portland, OR, USA | Bad Behavior, Extra Stupid

    (I am a receptionist and all incoming calls come to me, I also have two coworkers with the same first name.)

    Me: “Good afternoon, [Company].”

    Customer: “I missed a call from this number.”

    Me: “I am sorry. All incoming calls come through my desk and I have no way of knowing who placed an outgoing call to your number. What company are you with? I might be able to look up who your project manager is.”

    Customer: “[Other Company].”

    Me: “I am sorry, but I don’t seem to have your company in my system. Did the person that called happen to leave a message?”

    Customer: “Yes, but I don’t listen to my messages.”

    Me: “I apologize, but the best way for us to know who called you is for you to listen to the message.”

    Customer: “Fine!” *click*

    (Phone rings, it is the same customer.)

    Customer: “Can I talk to [Coworker First Name]?”

    Me: “May I ask, is that [Coworker First and Last Name #1] or [Coworker First and Last Name #2]?

    Customer: “How am I supposed to know? They only said [First Name].

    Me: “All right, did they tell you the nature of this call in the message?”

    Customer: “I don’t know; I didn’t listen that far. Just let me talk to [First Name].”

    Me: “Okay, sir, please hold while I determine which one of them called you. May I please get your name and company again?”

    Customer: “No!” *click*

    (He didn’t call back after that so I don’t know if he ever figured it out.)

    Not Sue-table Clients

    | San Diego, CA, USA | Bad Behavior, Family & Kids

    (I am giving a tour of my home daycare to prospective clients.)

    Mother: “This is quite lovely. I really like your outdoor space and the type of toys you have for the children in the playroom. I was wondering, how do you deal with discipline?”

    Me: “Well, it depends on the type of behavior I am dealing with. I mostly redirect, show appropriate behavior, and say no when I have to. I only resort to time-out when a child really needs to cool down and their actions are directly affecting the other kids.”

    Father: “Well, how do you deal with hitting or biting?”

    Me: “Some children, not all, will go through a phase or episodes. It’s a matter of getting them to understand it hurts, showing them alternate ways to express frustration, anger, or excitement, and also teaching the other children to say no firmly. As hands-on as I try to be, it cannot be always be avoided, but we work through it. Both parties learn from it, in terms of self-control and assertiveness.”

    Mother: “The reason we are looking for daycare for our daughter is because at the last place, a little boy bit our daughter. We are both lawyers, and I can assure you that we sued the bejeesus out of that provider.” *disturbing giggle*

    Me: *thinking to myself* “And that makes me want to take you on as clients because…?”

    Me: *out loud* “Some things will happen. This is a safe space, regularly inspected, but toddlers are learning to handle their feelings and emotions and sometimes it manifests in physical ways. I am here to guide them and show them better ways. I cannot condone litigious responses to fairly normal occurrences that cannot possibly be prevented, though they can be corrected. Are you fine with being sued if your little girl hits another child at the park?”

    Father: “She would NEVER do that. If she so much as grabs food without asking first she gets a spanking, so I can guarantee you she’s not going to physically attack another kid.”

    Me: “…”

    (Needless to say, I made the rest of the tour as brief as I could and when they emailed me to ask about enrolling, I turned them down politely.)

    Page 3/12112345...Last