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    Category: Bad Behavior

    When They’re More Bitter Than The Coffee

    | Dallas, TX, USA | At The Checkout, Bad Behavior, Food & Drink

    (I work at a large coffee chain, and this week I’m helping out at another location instead of my ‘home’ store. Naturally, I don’t know any of their regulars.)

    Me: *handing drink to a customer* “Okay, here’s your dark roast coffee with two sugars.”

    Customer: “Next time I come in, you’re going to remember my order.”

    Me: “Excuse me?”

    Customer: “You’re not going to ask for my order again.”

    (I think maybe he’s joking, because, while of course I’d like to give everyone personal service, no one who is new to the store would be able to immediately know (and remember!) what all the regular customers order. But he is stone-faced, without even a hint of a smile.)

    Me: *with a smile* “Well, I’ll do my best, Sir!”

    Customer: “No, you’ll remember. What was my order again?”

    Me: “… a dark roast coffee with two sugars.”

    (He takes his coffee and walks off without another word. I look around with a ‘did that really just happen?’ expression. As soon as he left, the other baristas all chimed in with other examples of him being unbelievably rude. Sure enough, the next day, he came in and insisted on being helped immediately because “you have four people back there,” even though all four of us were busy doing something to help the customers in line ahead of him. I have no idea why someone would choose to be a regular at a coffee shop and then treat everyone so badly all the time!)

    Not A People Person

    | KS, USA | Bad Behavior, Language & Words

    (I work at a popular retail chain where a new assistant manager is focusing on getting the store and its associates to adhere more strongly to its policies. A customer comes to my computer to pick up an order he had sent from site to store.)

    Me: “Alright… looks like it’s here. I just need to get in touch with electronics so they can bring it up.”

    Customer: “…it’s not here?”

    Me: “It is! We just don’t have room to keep all the site-to-store items at the service desk, so we keep them in the backroom, where electronics brings it up since they’re the closest department to where it’s being kept.”

    Customer: “Whatever.”

    (My manager and I are furiously attempting to bring down the lines at the service desk. I have called up electronics and they are looking for the site-to-store customer’s item. About a minute passes after that call before the customer comes storming back up to the desk. He approaches the manager this time.)

    Customer: “Okay, what the f***?! My item should be here! Why isn’t it up here! What the F*** is going on!?”

    Manager: “You can leave the store.”

    Customer: “What about my ITEM, huh? I paid for that!”

    Manager: “I’ll refund it to you, and then you can just leave. We ARE people, you know.”

    Customer: *calms down, then looks at the ground* “…I only cussed a few times.”

    Complaining About A Lack Of Complaint

    , | OH, USA | At The Checkout, Bad Behavior, Food & Drink

    Coworker: “Uh-oh, she’s here.”

    (One of our regulars has pulled into the drive-thru. This woman is from the rich part of town, and is notoriously difficult.)

    Me: “I’m on it.”

    (I begin preparing her regular: a small mocha, with four large creams, more hot chocolate than coffee, no whipped cream, and splenda on the side. She also orders a wheat bagel, triple toasted, with double butter. Yes, the whole order is disgusting. The customer places her order and pulls around.)

    Coworker: *opening window* “That’ll be $4.55.”

    Customer: “Fine. I hope you did it right this time. Last time it was completely disgusting. I don’t know who you have in there, but they have no idea what they’re doing.”

    Coworker: “Don’t worry; we have our best employee on it. She always gets it right.”

    (This is stretching it, because no one ever gets it right for this woman. She’s one of those people who isn’t happy unless she can send something back. I hand over the food and drink to my coworker. He slips the splenda into a bag with extra napkins and a stir stick and hands everything out to her. When he holds the drink to her, she refuses to touch it.)

    Coworker: “Your drink, ma’am?”

    Customer: “Excuse me? I’m not touching it like that. I want it double cupped and with a sleeve. I’m not burning my hand.”

    (Somehow, my coworker manages to keep a straight face, despite the fact that her drink is cool to the touch because she ordered her SMALL drink with THREE LARGE creams. I silently hand him an extra cup and sleeve, both of which are new additions to her regular order.)

    Coworker: “Here you go! I’m sorry about that! Have a nice day!”

    (He closes the window and helps start on the next order. We’re all feeling anxious as we watch the timer tick up as the woman roots through her order, refusing to drive away until she’s checked everything. She opens the bag with the splenda and the begins rapping on the window.)

    Coworker: “Is there a problem?”

    Customer: *screaming* “I ONLY WANTED TWO SPLENDA!”

    (She throws the extra splenda and the napkins at him through the window. We’re all stunned. She then sits there and pours the TWO splenda packets into her drink, mixes it, and slowly sips it.)

    Customer: “UGH. This is disgusting.”

    Coworker: “We can remake it for you, if you want—”

    Customer: “No, I think you’ve wasted enough of my time!”

    (She peels off. In total, she sat at our drive-thru window for five minutes during our rush. She, of course, came back everyday for her “disgusting” drink.)

    Return Of The Returner: The Return

    | Edmonton, AB, Canada | At The Checkout, Bad Behavior

    (I work in a small soap company, dealing with all-natural products and ingredients. As such, we get a lot of eccentric customers, including hippies and high-end “nose in the air” customers. A customer walks into the store and immediately starts browsing the unscented lotions.)

    Me: “Hello! How are you today?”

    Customer: “I’m great, thanks. I was wondering which one of these lotions are the most recent ones.”

    Me: “The batch numbers are all on the bottom; the newer numbers relative to today’s date will be the newer ones.”

    Customer: “Can you find me the newest one?”

    (I proceed to find the ‘newest’ bottle of lotion to her, which was made a couple months prior. I tell her the date and she’s clearly wary about this.)

    Customer: “That’s not very recent.”

    Me: “Well, all of our products have to be shipped from another province, and they also have to sit for a while at the workshop to cure.”

    Customer: “Oh, okay. I’ll grab this then.”

    (The customer takes the unscented lotion to the counter and asks about our return policy.)

    Me: “Our return policy covers anything, whether you don’t like it, or just don’t want it anymore.”

    Customer: “Oh great, I’ll grab all these other things, then.”

    (The customer begins to pile things on the counter without even looking at them.)

    Me: “Are you sure you don’t want to try them out first?”

    Customer: “Oh, that’s okay! I’ll probably end up returning them all anyways.”

    (This lady is a regular, and does, indeed, end up returning almost everything she buys.)

    Not Sue-ted To Parenting

    | Pasco, WA, USA | Bad Behavior, Health & Body

    (I’m in my check-stand when I see a customer’s child is standing on the cart’s seat.)

    Me: “Sir, you really shouldn’t have your child standing on the seat.”

    Customer: “Why?”

    Me: “Because he could fall and injure himself.”

    Customer: “It’s okay. I can just sue you guys if he falls.”

    (The customer then proceeded to shop with the child standing on the seat. Luckily the child didn’t fall.)