Category: Bad Behavior

Day-Careless

| CA, USA | Bad Behavior, Family & Kids, Money

(I run a daycare for folks around my town. On this particular day one of them calls me up saying they’ve run into some financial troubles and won’t be able to pay me this week. After crunching some numbers I decide I can take the hit to my budget and tell them I’ll still look after their child. The next week I add the amount they owe to their total when they come to pay me for my services.)

Mother: “Hey, why is the fee double what it usually is?”

Me: “You weren’t able to pay last week as you said, so I added what you owe to this week’s total.”

Mother: “What I owe? I said I wasn’t able to pay that!”

Me: “Well, now you can.”

Mother: “Uh, no, no that’s wrong. I pay you [total] per week to watch my child and that’s it! If I can’t pay one week that’s just how it goes.”

Me: “Uh… ma’am, if that were the case I wouldn’t be able to stay in business. You wished to make use of my service; I need you to pay for it.”

Mother: “And so I am. The same amount I pay every week and nothing more! I run my own business, too, and I know that if you want to hang onto a customer you should learn to respect when they are having problems and not bleed them dry!”

Me: “Be that as it may, you still owe me for last week.”

Mother: “NO, I DON’T! Now go get my son for me and stop being so rude!”

(After she leaves I take a few hours to cool down and think over what to do about this. Finally I pick up the phone.)

Me: “Hello, it’s [My Name] again. Just wanted to let you know that I thought over what you said and decided that if you aren’t going to pay for me watching your child then don’t bother bringing him to the daycare anymore.”

Mother: “WHAT!? No, you have to look after him! I’ll be terribly inconvenienced if you don’t!”

Me: “Too bad. I have a business to run. too, and I can’t keep it going if the customer expects me to work for free. If you aren’t going to pay what you owe for the services rendered then you’re going to have to find someone else to watch your son.”

Mother: “How dare you! This is going to terrible inconvenience me! Do you know how much the other places charge in this town!? You can’t do this! You can’t—”

(I hung up while she was still screaming. She still turned up the next day demanding I watch her kid, then left when I refused, screaming some more about how unprofessional I was and how I just lost a good customer.)

Reply Back Like An Act Of God

| Paris, France | Bad Behavior, Language & Words, Tourists/Travel

(I am working the customer service desk. Due to inclement weather, we have to cancel a flight to a smaller airport, as the plane used to make said flight would not be capable of landing there in a storm. I am dealing with a customer who has just been informed that the plane to which he was transferred due to a mechanical fault in a previous flight, is cancelled.)

Me: “So, I’m terribly sorry, sir. The best we can do now is rebook you for our earliest flight to [City] tomorrow morning, or start processing a refund to your credit card for this leg of your trip.”

Customer: *sighs* “Well, I need to be in [City] tonight, so I guess I’ll just take the refund.”

Me: “All right, sir. We will start processing your refund immediately, and again, we are terribly sorry for the inconvenience. Is there anything else I can help you with?”

Customer: “Yes, would you happen to know how much it costs to take the metro from here to [Main City station]? I guess I’ll be catching a late train.”

Me: “Certainly sir, it’s—”

(Suddenly the lady behind this customer speaks up.)

Woman: “Is that it? You’re not going to get mad? You’re not going to threaten to sue them?”

Customer: “…why would I do that?”

Woman: “They’ve ruined your trip! They took your money and ruined everything anyway!”

Customer: “I highly doubt anyone in Paris is responsible for the storm at [City], and the people working customer service are certainly not responsible for a mechanical fault in the plane.”

Woman: “But they’ve cost you hundreds of euros!”

Customer: “If they refund this leg, then it works out almost even. It’s really not a problem.”

Woman: “What are you talking about, it’s not a problem?! Of course it’s a problem! They should be made to pay! It’s that stupid French laziness where they just don’t want to work and—”

Customer: “Lady, shut the f*** up.”

(The woman chokes on her words as the customer who has been nothing but calm and polite this whole time fixes a glare on her.)

Customer: “I had to get up before six this morning to take a one-hour bus to the airport for a flight that got delayed. I was stuck in THIS airport for hours before finding out that my other flight was cancelled, and now I have to hop the metro to catch a two-hour train to be in [City] hours after I was supposed to arrive. I am tired. I want a shower. I am not in the mood to fight [Airline] over an act of God, and I am definitely not in the mood to listen to you rant and rave like a g****** lunatic about something that is none of your business. Now, kindly f*** off!”

(He turns back to me as the woman stammers incoherently.)

Customer: “Merci pour votre aide. Bonne soiree.” *Thanks for your help. Good evening*

(He gathered up his travel documents and calmly walked off.)

Welsh Excuse Me

| Wales, UK | Bad Behavior, Bigotry, Language & Words, Tourists/Travel

Customer: “WHY ARE ALL YOUR TOWN NAMES STUPID? CAN’T YOU SPELL?!”

Me: “Sir, please don’t shout. The town names around here are in Welsh, because you’re in Wales. I’m sorry if this offends you.”

Customer: “It’s not just offensive. It’s f***ing stupid!”

Me: “Sir, please don’t swear. The town names are part of our unique history. They tell us about our heritage.

Customer: Well your heritage f***ing sucks.

Me: Sir, can I actually help you with anything, or did you just come here to tell us that you don’t like Wales?

Customer: You all need to be more English. *leaves*

Coworker: Well… at least you didn’t need to ask him to leave!

Older Ladies Have A Higher Drive (Thru)

, | Charlotte, NC, USA | Bad Behavior, Food & Drink, Rude & Risque

(I’m working the drive thru late on Saturday night. I’m 17 at this point. A group of older women, presumably on a cougars’ night out, have come up to the second window and have paid. I hand them their drinks.)

Me: “Your food will be right out, ladies.”

Woman: *in the back seat* “Show him something!”

(I think I know what she means, so I’m not particularly keen to hand them their food when it comes up. Sure enough, when I go to give them their food, EVERY woman in the car has exposed her bare breasts.)

Me: “Here’s your food. Have a good night!”

(I immediately closed the window and fled. I could hear them laughing as they drove off. What a show for a 17-year old…)

I Don’t Speak Racist

, | USA | Awesome Workers, Bad Behavior, Bigotry

(One of my teammates is calling me to transfer a customer’s call. I’m born and raised in California. She is of Asian descent, and although her English is quite good it’s not her first language and she has her native accent.)

Teammate: “My customer says he wants to talk to an ‘American.’ He won’t talk to me at all.”

Me: “Seriously? It still amazes me how bigoted some people can be. I’m sorry; I’ll be GLAD to take the call.”

Teammate: *trying to stifle the tears brought on by the customer’s abusive comments towards her* “Thank you; I’ll bring him on.” *pause* “Sir? I have my banker [My Name] on the line. He will be taking your call from here.”

Me: *with a very slight Eastern Indian accent* “Hello, thank you for calling [Bank]. How may I help you today?”

Customer: What the f***! I said I wanted to talk to a god-d**** American! I DEMAND that you get me a blue-blooded American on the phone, RIGHT NOW, or you are going to be in a WORLD of hurt. NOW!”

Me: “I’m sorry you feel that way. The person that transferred your call to me was BY FAR one of the most qualified bankers we have, and—”

Customer: “YOU SHUT UP! GET ME AN AMERICAN NOW, or I swear to god, you’re NOT going to like what comes next!”

Me: “I’m as American as they come. Born in the US, and lived here most of my life. Unfortunately, I don’t share your ridiculously myopic, bigoted views on other cultures, and find it unlikely that we’re going to be able to communicate.”

Customer: “What?!”

Me: “We just don’t speak the same language. I don’t feel—”

Customer: “Hey! I talk English, just like you! I’m not gonna let one of those [racial slur] or [even worse racial slur] look at my—”

Me: “—see, that’s just it. I don’t speak that language. Since we don’t offer language translation services for your particular language, I’m afraid I’ll have to disconnect at this point. Have a great day, and thank you for calling [Bank].”

Customer: “Hey! Wait! I need—” *click*

(One of the supervisors (that doesn’t like me much) listens in on the call, and afterwards immediately reports me to management. The next day, I get pulled into a closed-door meeting with the center’s head-manager.)

Manager: “I’m sure you know why you’re here. This was completely inappropriate; you know very well that ALL customers are due the same level of service, no matter what their particular beliefs are, and what you did was so out-of-bounds, I’m not even sure where I would start in filling out the paperwork to let you go. So, since I don’t know where to start, I suppose it wouldn’t make much sense to even try. That being said, PLEASE keep yourself in check. We’re a professional organization, and our customers expect the utmost respect from us when they call, okay?”

Me: “Yeah. I’m sorry. If it happens again, I’ll just get a supervisor.”

Manager: “Sounds good. Glad we had this talk. Hey, on a more personal note – good job! Don’t EVER do it again, but good job. All the managers have listened to it, and we were all rolling with laughter – we couldn’t believe that you stood up to him like you did. Just… you know; don’t do it again.” *wink*

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