Category: Bad Behavior

Wanted A Quick And Dirty Fix

| VA, USA | Bad Behavior, Rude & Risque, Technology

(Our company provides onsite tech support for companies not large enough to have their own full time staff. We offer a discount for our customers who bring their machines to our office and are willing to forgo same day service. Our receptionist is an obviously young but very pretty local teenager with red hair. I am the only female tech on staff and blond. A middle aged male customer has brought his computer back for the third time in just over a month. Each time he has dropped off the machine he has insisted that the female tech work on it. Sometimes our customers have favorite staff but I’ve never met this gentlemen. My coworker waves me over as I walk in the door.)

Coworker: “This is Mr.J. He is still having problems viewing images on his system. I see you’ve done several scans and were unable to reproduce the problem.”

Me: “Yes, I was able to remove malware and several toolbars but could not find a problem with opening image files or video. When the system returned I recommended a security package and ran diagnostics on the hardware.”

(The customer has gone very red in the face.)

Customer: “I wanted the other girl to fix my computer.”

Me: “I’m sorry, sir. I’m currently the only female on staff but if you’re not satisfied with my work we can have our lead technician go back over the machine at no charge to you.”

(The man is looking increasingly angry and upset to the point where my coworker is directing nervous glances to the back room.)

Customer: “The redhead! The one that answers the phone on the lobby.”

Me: “I’m sorry, sir, but she is a high-school student not a technician. As I said I can have coworker look at this for you instead.”

(The man SLAMMED his hands down on the counter and then grabbed his tower, pulling all of our cables out of their positions and nearly sending our monitor onto the floor. After a mad scramble to unhook everything he stormed out, raging about how we had ruined everything. I looked back at my notes and every file he reported as not opening correctly was porn.)

Giving You A (Prison) Break

| San Francisco, CA, USA | Awesome Customers, Bad Behavior, Criminal/Illegal, Food & Drink

Customer #1: “Thank God, this line is taking forever.”

(There is no line at all, although the tables are mostly occupied.)

Me: “Sorry about the wait, sir. May I take your order?”

(The customer proceeds to rattle off a long, confusing, and often contradictory order, including such things as a meatless ham sandwich.)

Me: “Sir, I’m a little confused by your order. Do you mean—”

Customer #1: “—oh for God’s sake, I have to repeat myself now? Weren’t you paying attention the first time?”

Me: “I’m sorry, sir, but I don’t want to get anything wrong. You made a big order, and—”

Customer #1: *sighs* “I’ll repeat myself, but just this once. I hate dealing with lazy ignorant dropouts like you.”

(He repeats his order, but I understand it even less because I am trying not to cry. He finishes speaking and snaps his fingers at me.)

Customer #1: “Hello?! Punch it in, you dumb b****. I haven’t got all day, and—”

(Suddenly one of the other customers; a strongly-built man who has been quietly sitting at a nearby table, roars and leaps to his feet, flipping the table and spilling his coffee in the process.)

Customer #2: “GOD-D*** IT! ONE DAY OUT OF PRISON, AND ALREADY I HAVE TO MURDER AN IDIOT IN A COFFEE STORE!”

(The rude customer shrieks and flees from the store. I and the remaining customers stare at the man, who quietly picks up the table and comes over to the counter.)

Customer #2: “I’ll pay for any damage. If you could show me where the mops are, I’ll take care of the mess too.”

Me: “I-I-I, um…”

Customer #2: “Don’t worry about it, sweetheart. There’s always gonna be an a** like that around.”

Me: “Uh, you, um…”

Customer #2: “Oh, the prison thing?” *laughs* “Never been in jail in my life. So, anyway, where’s that mop?”

Sandwiched Between The Bad Days

| CA, USA | Bad Behavior, Food & Drink

(A customer has picked something up to go (that my coworker prepared) all the while complaining. Apparently she had ordered food from another diner by accident and was angry when we didn’t have her food ready for her. My coworker quickly took her order and got her the food. 10 minutes later the phone rings and I am closest to the front.)

Me: “Thank you for calling. This is [My Name]. How can I help you?”

(My voice is very bubbly. In a fake bubbly voice the customer starts yelling.)

Customer: “Well, hi, [My Name]! This is the customer who wanted a pastrami melt but who got a patty melt!”

Me: “I am so sorry, ma’am. If you would like to come back I can give you refund?”

Customer: “Oh, sure! Because I just love driving all over town! My husband and I are coming in and sitting down to eat!”

(She hangs up. When she comes in, I decide to put her in my section so my coworker doesn’t have to deal with her anger. She immediately starts yelling and answers everything I say sarcastically while her husband watches on. I go to get her drinks and when I come back she looks embarrassed.)

Customer: “I would like to apologize. My husband asked me if you were the one that had helped me before and when I said no he asked ‘well, what are you yelling at the girl for?’ I’m sorry.”

(I was shocked. I told her not to worry, got her food out, was very attentive, and they left an excellent tip. I guess it goes to show that we all have bad days.)

‘V’ For Victory

| Portland, OR, USA | Bad Behavior, Health & Body, Language & Words

(I work in a call center that offers referrals for mental health clinicians. This lady has been chewing my ear off about how she can’t find anyone in her area, despite there being around 50 clinicians within 20 miles of her.)

Caller: “I have to see a psychologist or a psychiatrist. NO NURSE PRACTITIONERS!”

Me: “Okay.”

Caller: “I need to see someone who is an actual professional.”

Me: “Well, nurse practitioners are licensed professionals. They actually can prescribe medication, whereas a PhD can’t.”

Caller: “Well, I don’t want to deal with someone who couldn’t make it in medical school.”

Me: “No psychologist in your area went to medical school, either.”

(This goes on for a few minutes, until I find her a clinician that fits her picky standards.)

Me: “So the provider’s name is Tivoli. ‘T’ as in Tom, ‘I’ as in Idaho, ‘V’ as in Victor, ‘O’ as in—”

Caller: “Hold it, hold it! What the h*** do you mean ‘C’ as in Victor? Are you brain-dead or something? There’s no ‘C’ in Victor!”

Me: “Well, for one thing, there is. It’s the third letter. And for another, I said ‘V’ as in Victor.”

Caller: “Oh. I thought you said ‘C.'”

Me: “That’s why I gave you a phonetic word. To avoid that very confusion.”

Caller: “Still… *she had nothing to follow this*

Day-Careless

| CA, USA | Bad Behavior, Family & Kids, Money

(I run a daycare for folks around my town. On this particular day one of them calls me up saying they’ve run into some financial troubles and won’t be able to pay me this week. After crunching some numbers I decide I can take the hit to my budget and tell them I’ll still look after their child. The next week I add the amount they owe to their total when they come to pay me for my services.)

Mother: “Hey, why is the fee double what it usually is?”

Me: “You weren’t able to pay last week as you said, so I added what you owe to this week’s total.”

Mother: “What I owe? I said I wasn’t able to pay that!”

Me: “Well, now you can.”

Mother: “Uh, no, no that’s wrong. I pay you [total] per week to watch my child and that’s it! If I can’t pay one week that’s just how it goes.”

Me: “Uh… ma’am, if that were the case I wouldn’t be able to stay in business. You wished to make use of my service; I need you to pay for it.”

Mother: “And so I am. The same amount I pay every week and nothing more! I run my own business, too, and I know that if you want to hang onto a customer you should learn to respect when they are having problems and not bleed them dry!”

Me: “Be that as it may, you still owe me for last week.”

Mother: “NO, I DON’T! Now go get my son for me and stop being so rude!”

(After she leaves I take a few hours to cool down and think over what to do about this. Finally I pick up the phone.)

Me: “Hello, it’s [My Name] again. Just wanted to let you know that I thought over what you said and decided that if you aren’t going to pay for me watching your child then don’t bother bringing him to the daycare anymore.”

Mother: “WHAT!? No, you have to look after him! I’ll be terribly inconvenienced if you don’t!”

Me: “Too bad. I have a business to run. too, and I can’t keep it going if the customer expects me to work for free. If you aren’t going to pay what you owe for the services rendered then you’re going to have to find someone else to watch your son.”

Mother: “How dare you! This is going to terrible inconvenience me! Do you know how much the other places charge in this town!? You can’t do this! You can’t—”

(I hung up while she was still screaming. She still turned up the next day demanding I watch her kid, then left when I refused, screaming some more about how unprofessional I was and how I just lost a good customer.)

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