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    Category: Bad Behavior

    The Medium Suddenly Felt Very Small

    , | Daytona Beach, FL, USA | At The Checkout, Bad Behavior, Food & Drink

    (I am a customer waiting in line at a popular fast food restaurant’s drive thru. I am next to place my order, and behind a large black SUV with a middle-aged blonde soccer mom type in the driver’s seat, another person in the passenger’s seat, and what must be her son in the back seat. She places the order for the son and begins to give her order.)

    Mother: “I’d like a #4.”

    Cashier: “And what size would you like that?”

    Mother: “Medium.”

    Cashier: “Okay, and what to drink?”

    Mother: “Medium.”

    Cashier: “I’m sorry, what would you like to drink?”

    Mother: “MEDIUM!”

    Cashier: “Miss, I’m sorry, I just want to know what you would like your beverage to be today.”

    Mother: “MEDI—”

    (At this point I have had more than enough, as I detest people who don’t listen when ordering and treat food service employees like they are lesser. I stick my head out the window and shout at the top of my lungs.)


    (The mother sticks her head out her window as well to glare at me, when she notices my gleaming, freshly shaven bald head, large beard, and scowl barely covered by my sunglasses. She turns back to the speaker and meekly replies…)

    Mother: “A Diet Coke, please.”

    (After I give my order, actually giving the size and beverage without needed to be prompted, I pull up to pay.)

    Cashier: “Oh, my God, thank you. You have no idea how long I’ve wanted to do that!”

    Me: “Don’t worry. For a long time I used to work in restaurants. I’ve wanted to do that forever, too!”

    Taking The Ham-Fisted Approach

    , | Australia | Bad Behavior, Food & Drink

    (I work in a supermarket deli, and whilst we’ve never had any real problem customers, we do get plenty who come across as a little dim. One of my coworkers is getting sick of it.)

    Coworker: “I don’t get it. How many people can there possibly be who can’t just READ the labels?”

    (At this point, a customer walks up.)

    Customer: “I want that ham.”

    Coworker: “Sorry, which one?”

    Customer: *points* “That ham.”

    Coworker: “I can’t see where you’re pointing.”

    Customer: *points again* “That ham.”

    Coworker: “I can’t see where you’re pointing. Which ham are you pointing to?”

    Customer: *rolls eyes* “That ham.”

    (My coworker indicates to the top of the case, which is metal, she starts talking very slowly.)

    Coworker: “See this? This is metal. I can’t see through metal! You’re going to have to READ the label.”

    Customer: *points frantically* “Right there! That ham!”

    (At this point, my coworker gives up, grabs a random ham, weighs it up and hands it to the customer, who snatches it and walks away. My coworker turns to me, wide-eyed.)

    Coworker: “I’ll be surprised if I don’t get a complaint for that…”

    Me: *shakes head* “You’re crazy.”

    (After that outburst she was in a much better mood. She never did get a complaint but she scared herself into being a little more patient after that.)

    Dropping The Change You Want To See In The World

    | Berkeley, CA, USA | At The Checkout, Bad Behavior, Health & Body

    (I’m ringing up a frail, elderly customer who is having a hard time getting her money out, when she drops a quarter onto the floor. She turns to the customer behind her in line, who is in her late 30s.)

    Customer #1: “Excuse me, do you mind helping me pick that up?”

    (Customer #2 sighs, but bends down and picks it up for her.)

    Customer #1: “Thank you so much.”

    (I continue ringing her up, when she drops a coin again.)

    Customer #1: *again to Customer #2* “I’m so sorry, do you mind helping me again?”

    Customer #2: “Okay, but if this keeps happening, maybe you should ask somebody else.”

    Customer #1: “I’m sorry; I have arthritis and—”

    Customer #2: “Yeah, well, I have my own problems, lady.”

    Me: *speechless*

    A Bad Collection Recollection

    | UK | Bad Behavior, Time

    (My job at our store is to book collections over the phone. On the day the collection is made our drivers will ring the customer in the morning and will give them a time as to when they will be in there area to collect. An angry customer phones up.)

    Me: “Hello, you’ve reached [Shop]. [My Name] speaking. How can I help you?”

    Angry Caller: “I was told that I would receive a call in the morning about my collection and I haven’t. I have been waiting in all day! I am a busy person and you are wasting my f****** time!”

    Me: “Okay, if I could just take your last name and I will find your collection details. I will ring the drivers for you and find out why they did not call you, find out what time they can be with you, and then I will call you straight back.”

    Angry Caller: *gives surname* “You better had. MY time is very valuable!” *hangs up*

    (After she hangs up I call both of our drivers who are on the road. As it turns out none of them have a collection under that name, so i check our diary which we keep in the shop and find her collection details. I then proceed to ring her back.)

    Me: “Hello is that Mrs. [Angry Caller]?”

    Angry Caller: “Yes, speaking.”

    Me: “I am calling from [Store] about your collection.”

    Angry Caller: “Where the f*** are your drivers then? I still have not received a call as to when they will be here! If they are not collected today I will make a complaint about you for wasting my time!”

    Me: “Well, after reviewing your details, I have found out that you booked in your collection for tomorrow, not today.”

    Angry Caller: “…” *click*

    Not A Good Uniform Response

    | FL, USA | Bad Behavior, Bizarre

    (I work at a movie theater, where the dress code calls for black work pants, black sneakers, and our uniform-polo shirt that everyone wears.)

    Me: “Hello, ma’am, how are you doing tonight?”

    Customer: *dramatically feigning surprise* “Oh, what was that? I’m sorry; I was distracted by your disgustingly revealing clothing.”

    Me: “Uh…”

    Customer: “You know, I see this more and more with young ladies today. You’re at work for God’s sake; you’re not here to recruit some ‘johns’ for your night-job!”

    Me: “Excuse me, but that is totally uncalled for. I’m wearing the same uniform as everyone else here.”

    Customer: “Your attitude is disgusting too, of course.”

    Me: *trying to smile* “Your theater is to the left. Enjoy your movie.”

    Customer: “I’m going to talk to your manager about you before I leave!”

    Me: “Yes, thank you, ma’am.”

    Customer: “And lose the attitude!”

    Me: “Yes, thank you, ma’am.”

    (She did end up writing a letter to corporate, saying I was ‘a rude strumpet, and completely offensive.’ Luckily, my managers and I had a good laugh over it and printed out. It’s still tacked up in the employee room to remind us that the customer isn’t ALWAYS right.)

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