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    Category: Bad Behavior

    Pay It Forward, Driving Backwards

    , | FL, USA | At The Checkout, Bad Behavior, Food & Drink, Religion, Top

    (I’m working the drive-through at my restaurant. A customer drives up.)

    Customer #1: “Can I have a small [soda], please?”

    Me: “That will be [amount]. Please pull forward.”

    (The customer pulls up to the window and I hand her the drink. She hands me cash to pay for it.)

    Customer #1: “Do you take personal checks?”

    Me: “Uh, yes, we do, but you’ve already paid in cash, ma’am.”

    Customer #1: “Yes. I want to pay for the next person in line, too.”

    Me: “You want to pay for the next person?”

    Customer #1: “My pastor challenged everyone at my church to perform an act of kindness this week. So I’ll just sign a blank check and you can write in how much the next person’s order costs. Is that okay?”

    Me: “Hang on. I should probably check with my manager.”

    (I explain the customer’s request to the manager, who looks a bit confused, but says we can do that.)

    Me: “The manager says it’s okay, ma’am.”

    Customer #1: “Great!”

    (She signs a blank check and hands it to me, along with a religious tract.)

    Customer #1: “Could you just let the next person know it’s all taken care of, and please give them that pamphlet, too?”

    Me: “Yes, I certainly will.”

    (She cheerfully drives away, saying ‘bless you.’ A few minutes later, the next customer comes through the drive-through.)

    Customer #2: “Yeah, can I get a [sandwich combo] with a large [soda]?”

    Me: “[Sandwich combo] with a large [soda]. Yes, sir. Please pull forward.”

    Customer #2: *pulling up to the window* “You didn’t tell me how much it was back there.”

    Me: “Well, you don’t have to worry about that, sir. The lady who came through the drive-through before you wrote out a check to take care of the next person’s order. She said she’d pay for it.”

    Customer #2: “What? You’re joking.”

    Me: “I swear.”

    Customer #2: “How could she know how much my order would be?”

    Me: “She left the amount line empty for me to fill in the cost of your order.”

    Customer #2: “Well, s***, son! In that case, give me TWO [sandwich combos], four [sandwiches], four [other sandwiches], another large fries, a 20-piece [chicken nuggets], an apple pie, and a $50 gift certificate!”

    Me: “Uh…”

    Customer #2: “It’s a blank check, right? So just write what I f****** asked for.”

    Me: “Hang on a minute.”

    (My manager has been listening over my shoulder. He gives me a resigned shrug and tells me to do it. With all the items the customer asked for, the total is over $100. As I hand the customer his huge order, I also hand him the religious tract the woman gave me.)

    Me: “She also asked me to give you this pamphlet, sir.”

    Customer #2: *looking at it for two seconds before tossing it into his back seat* “Hah! Joke’s on her! I’m already a Christian!”

    (I can still hear him laughing as he pulls away.)

    The Ugliest Person In The Room

    | Cherry Hill, NJ, USA | Bad Behavior, Bigotry, Top

    (I work at a very well-known, national baby store, with the word ‘baby’ in the name, sitting at a desk in the store. A middle-aged, seemingly trophy wife walks in, with high heels, implants, and platinum hair.)

    Customer: “I don’t understand, like, why they don’t have more pretty people working here? Pretty people make, like, great babies!”

    Me: “Uh, yeah. Yeah, they do.”

    Customer: “Why are all the people that work here ugly? How do you people make babies?”

    Me: “I guess… like everyone else?”

    Customer: “That’s gross. They are gross. You are gross. You guys got, like, baby stuff for sale?”

    Manager: *cutting in* “We do, but it’s all for ugly people.”

    Good Things Come To Those Who Wait On

    | England, UK | Bad Behavior, Food & Drink, Wild & Unruly

    (It is my first ever shift at my first ever job. The restaurant I work in is known as a ‘Halfway Point’ as we’re between two towns. We get a lot of tourists and that night have been busy. I’d just given a customer his meal.)

    Me: “Here we are, sir. One [Meal] for yourself and a [Meal] for the lovely lady! Is there anything else I can help you with?”

    Customer: “Yeah, I wanna know why it’s taken 40 f****** minutes for my meal to get here!”

    (Note: Even though I had only just started, I knew there hadn’t been more than a 15-minute wait for meals, and with 68 tables full that was very fast.)

    Me: *a little frightened, but trying to stay calm* “I- I’m very sorry for your wait, sir. I hope you understand we’re very busy. I- I’ll even s-see if I can get you both a free drink to make up for wait.”

    Customer: “I don’t give a s*** about that. I want to know why you’re so f****** useless, you f****** b****! Look at you. You’re a f****** w****! Take my order right next time, c***!”

    Me: “I- I’m very s-sorry, s-sir. I’ll b-be r-right back with my m-manager for you!”

    (At this point I run into the kitchen and staff area crying from the string of abuse I’d just been given. Luckily, my manager and my brother, also on shift with me, both see me, and after a quick explanation they nod and tell me to join them with the customer. We all walk to the customer’s table.)

    Manager: “Hello, sir. I’m going to have to ask you to pay and leave my restaurant immediately.”

    Customer: “What!? I haven’t even eaten yet! Your staff made me wait nearly an hour for my order. It’s cold!”

    Manager: “I am aware you haven’t eaten yet, sir, and your food is most certainly not cold as there was barely even a 15 minute wait on food. I will not tolerate you abusing my staff, who also happens to be the younger sister of this gentleman here.” *points to my brother*

    Brother: *smiling and folding his arms* “We both know you wouldn’t like the option of you refusing to pay, sir. Also, you made her cry. She started this very job only 10 minutes before serving you, so I recommend you do as [Manager] asks!”

    (Thankfully, the customer quickly abandons his meal, pays up, and drags his girlfriend out with him! Later, the customer’s girlfriend comes back in.)

    Customer’s Girlfriend: *walks up to my brother at the bar* “Hi, I was in here earlier. I wanted to apologise for my boyfriend’s behaviour earlier.”

    Brother: “Thank you very much. [My Name] will feel a lot better hearing that later. She has Asperger’s and taking this job is a very big step for her. She can take things as personal attacks.”

    Customer’s Girlfriend: “I’m so sorry! Please tell her he ended up walking home after tonight! Please give her a big hug from me!”

    (The best part? The customer’s girlfriend insisted on giving a £50 tip! I shared it between all my coworkers and we ended up having a nice dinner after close and a drink each! I left that job a couple of months later after fracturing a hip but continue to be a regular there. I usually buy them all a round of drinks for helping me get through that first night!)

    Donating To The Problem

    | USA | Bad Behavior, Pets & Animals

    (A guy walks into the shelter with a closed cardboard box.)

    Guy: “I have a donation to make to your shelter.”

    Me: “Sure. What kind of donation do you have? Toys, food, or beds?”

    Guy: “It’s a bunch of puppies.”

    Me: “Sir, that’s not a donation. That’s the reason we need donations.”

    Time To Call It A Day

    | Chicago, IL, USA | At The Checkout, Bad Behavior, Technology

    (We have a sign posted on the counter informing customers to hang up their phones before conducting business. Often, they ignore this. A customer comes up, talking on his cellphone. I am not required to address him while he’s on the phone. He talks and talks for minutes, staring at me. Finally…)

    Customer: “Hold up, baby.” *to me* “Yo, you gonna help me?”

    Me: “Oh, sure, sir. Once you’re finished with your phone call.”

    Customer: “I can do both!”

    Me: “Sir, perhaps you missed the sign, but we will not conduct business with you while you are in the middle of a personal phone call.”

    Customer: “You a rude motherf*****! I wanna talk to your manager!”

    (I walk over tell my manager what’s up. The manager comes over and the customer is on his phone AGAIN.)

    Customer: “Hold on, baby.” *to manager* “Yeah, this guy was very rude to me and is refusing to help me. He should be fired!”

    (My manager looks at him.)

    Manager: “Who are you talking to?”

    Customer: “My wife.”

    Manager: “Can I speak to her?”

    Customer: “Why you wanna talk to her?”

    Manager: “Well, if I’m going to fire this guy, I need another witness, and since you ignored the sign that explicitly tells you to hang up your phone we have a second witness, and I want to get her account of what happened.”

    Customer: “Y’all’s a bunch of ignorant motherf*****s! I hope this motherf***** burns down! You just lost a customer!”

    (The customer storms off. An hour later I get a call from another dealership saying a guy came in and was cursing us out. But apparently, he learned to stay off his phone!)


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