October Theme Of The Month: Halloween!

Category: Bad Behavior

Doesn’t Fit Well With Me

| Grandville, MI, USA | At The Checkout, Bad Behavior

(My mom knows the coupon troubles I have with other customers, and as a result, knows our coupon policies well. She was shopping during the Black Friday weekend when this happened.)

Customer In Front Of My Mother: “Have you heard about the $10 off coupon?

Mother: “Yes, but I don’t have it with me. It’s no big deal.”

Customer In Front Of My Mother: “Neither do I, but if you throw a big enough fit, the cashier will just give it to you!”

His Hospitality Has Gone South

| Athens, GA, USA | Bad Behavior, Time

(I work at the jewelry counter in a large department store. I also carry a set of keys for the locked case of cologne which is adjacent to my counter. I’ve just served two customers at the cologne case, and then stepped back to the jewelry counter where a customer is waiting. The jewelry customer needs the battery in his watch replaced, a simple and quick task. I’ve just removed the back from the watch when an angry customer approaches the counter.)

Angry Customer: “Hey! Can’t I get some help at the cologne cabinet?”

Me: “Certainly, sir. I’ll be over in just one minute.”

Angry Customer: “I haven’t got one minute! I’ve got a bus to catch!”

(I look at the watch I’m working on. We carry the battery, and it truly will take only one minute to change the battery, replace the back, and ring that customer up.)

Angry Customer: “Come on, man! I don’t have time for this! Don’t you people know about Southern hospitality? I’m a customer!”

Me: “Yes, sir. This gentleman I’m waiting on is also a customer, and he was here ahead of you.”

(Angry Customer begins to mutter loudly and in a negative tone about our store and our employees. Other customers are turning their heads to see what the fuss is about. I look over at the gentleman whose watch I’m working on and address him.)

Me: “Sir, this man is apparently in a hurry. Would you mind if I stepped away for a second so I can get him his item and get him out of here.

Watch Customer: “That’s fine. I don’t mind.”

(I rush from behind the counter to the cologne case, fish out my keys, and open the lock.)

Me: *quickly* “Okay, sir, what can I get for you?”

Angry Customer: “Whoa, slow down there.”

Me: “Slow down? You said you were in a rush and couldn’t wait one minute.”

Angry Customer: “Boy, you just don’t know when to shut up, do you?”

Me: “Do you need something from this case?”

(He takes his time deciding between a couple of different bottles. We generally bring the cologne to the jewelry register to be rung up, but since I do not want to deal with him any further, and the item he’s selected is not expensive, I hand him the bottle and lock the case.)

Me: “Have a nice day!”

(I returned to the jewelry counter and quickly finished the gentleman’s watch. Twenty minutes later, I heard a commotion at the front end and looked up to see Angry Customer being escorted out of the store by security. Apparently, after finishing with me he’d yelled at another customer in line ahead of him and insulted the national origin of a cashier. When our store management informed him that he was being barred from our premises, he vowed to call our corporate office and complain about our lack of Southern hospitality.)

On The Need For Hazard Pay, Part 10

| Denver, CO, USA | Bad Behavior, Crazy Requests, Hotels & Lodging

(We have an elderly guest who stays at the hotel for years and treats it like her own personal nursing home despite the fact that we do not have the manpower or facilities to take care of her. One night I answer the phone to this, I am the only one on staff.)

Me: “Front Desk. This is [My Name].”

Guest: “[My Name]! Come up here and help me.”

Me: *internal sigh* “What can I do for you?”

Guest: “Help me put on my panty hose!”

Me: *knowing what this means, as she’s done similar things before* “I’m sorry, I can’t leave the desk for that.”


Me: “No, [Guest], that’s just not something we can do for you.”

(I hang up and she calls back repeatedly, flooding the phones so I can’t answer any other phone calls or check anyone in. I finally just decide to go up.)

Guest: “FINALLY.”

(She answered the door – naked from the waist down. She handed me a pair of panty hose, which I then dutifully helped her into. This is not the first or last time this has happened.)

On The Need For Hazard Pay, Part 9
On The Need For Hazard Pay, Part 8
On The Need For Hazard Pay, Part 7

An Alarming Lack Of Patience

| MI, USA | At The Checkout, Bad Behavior

(A man walks up behind the person at the counter, even though the line is away from it.)

Cashier: “Sir, the line is over there.”

Guy: “What? Where?”

Cashier: “Right there, sir.”

(Guy leaves. I go up to the counter. He returns.)

Guy: “I’m going to pull the fire alarm if you don’t serve me.”

An Accent Waiting To Happen

| Kingston, NY, USA | Bad Behavior, Bigotry, Crazy Requests

Me: “Hello and thank you for calling [Company]. My name is [My Name] and I’ll be your—”

Caller: “I need your name and your state.”

Me: “My name is [My Name]. And I’m sorry, but what was the other thing?”

Caller: “I need you to spell your name and tell me what state you’re in.”

Me: “[I spell my name] and I’m currently in New York State.”

Caller: “You have an accent. Transfer me. I live in Houston, Texas.”

(I have never been told I have an accent before, in fact I’ve been noted to have remarkable little accent given that I grew up in New Jersey. The woman on the phone speaks like me and has no distinguishable accent.)

Me: “Um, where do you want me to transfer you to?”

Caller: “You have an accent. Transfer me. I live in Houston, Texas.”

Me: “Okay, but where do you want me to transfer you? What department?”

Caller: “You have an accent. I can’t understand you. Transfer me. I live in Houston, Texas.”

Me: “Okay, but I can’t—”

Caller: “You have an accent. I can’t understand you. Transfer me. I live in Houston, Texas.”

Me: “I can’t promise—”

Caller: “I can’t understand you. Transfer me.”

Me: “I can’t promise you’ll get—”

Caller: “Transfer me.”

Me: “—a representative from Texas—”

Caller: “Transfer me.”

Me: “I’m putting you—”

Caller: “Transfer me—”

Me: “—back in the queue—”

Caller: “Transfer me.”

(I put the call right back in the queue and wrote a warning in my team’s chat to anyone who gets her next. About 10 seconds later in the chat my coworker on the other side of a divider from me wrote, “I have a woman who says I have an accent and wants to be transferred, but won’t say where to. What do I do?” That’s when I noticed another coworker, also in New York State, but in a different city, had gotten this woman before me and put her back in the queue. The woman eventually hung up on my other coworker.)

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