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  • Had It Up To Their Neck With Bad Customers
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    Category: Bad Behavior

    Stress About The Dress

    | Taylorsville, UT, USA | Bad Behavior, Family & Kids

    (I’m an overweight woman, who has always struggled with weight due to a non-functioning thyroid. I struggle to find a store that caters to larger brides until I find this one, so I go to see what they have. There’s a large woman (probably about 5’5 and 350-380 pounds) on the stage in the center of the room having a fitting done. I’m browsing the catalogs when I hear an exchange between a daughter and her mother and the manager. The daughter is a thin girl who appears spoiled with how she talks. The daughter is staring at the larger woman on the stage, and leans in to her mother.)

    Daughter: “I can’t believe someone like her is actually getting married!”

    Mother: “I didn’t think whales mated for life!”

    (The bride-to-be has clearly heard the comments, and is looking devastated. She takes a step away from the manager who is doing the fitting, but the manager stops her and walks up to the mother and daughter.)

    Manager: “I can’t believe you think you’re going to get a dress from my store.”

    Daughter: “Well, joke’s on you then, because I’m actually here to pick it up! Besides, I’ve already paid.”

    Manager: “Oh, you’re picking up your order? What’s the name?”

    Mother: “It’s [Name].”

    Manager: “Alright…”

    (The manager goes behind the counter, taps some things on the register, and then hands a receipt.)

    Manager: “I need you to sign this.”

    Mother: “What’s this?”

    (The mother signs anyway.)

    Manager: “That’s you signing that you have accepted a full refund for your purchase. You can find another store to get your dresses at. I just cancelled your order and am refusing you service. Now leave before I call the police.”

    Daughter: “YOU CAN’T DO THIS! MY WEDDING IS IN NEXT WEEK! HOW DARE YOU!”

    (The daughter starts throwing things around.)

    Mother: “We had those dresses custom made! How could you cancel her order! Look at her!”

    Manager: “I cancelled the order because I am not going to let any bride feel like she’s not worthy of marriage just because of her size. Clearly you both feel that you are better than others, and I have no place for clients that are, frankly, a**-holes. I’m calling the police, and since I still have your card information, I’m going to charge you for whatever damages your daughter causes.”

    (The manager picks up the phone. The mother grabs her daughter and they rush out of the door. I ended up buying my dress from them, and it was BEAUTIFUL! Turns out the manager has a daughter who has a severe thyroid disease and has struggled with weight as well!)

    Gloss Over The Facts

    | IN, USA | Bad Behavior, Extra Stupid, Technology

    (I’m on a phone with a customer. I’ve just finished going through all the print sizes, finishes, and prices.)

    Customer: “I’m going to send some 8x10s through the internet; how much will they be?”

    Me: “They are $3.99.”

    Customer: “What finish are your 8×10 prints?”

    Me: “They are glossy.”

    Customer: “But I need a matte finish.”

    Me: “The machine that prints 8x10s can print a glossy finish. You can always go to [location]; they only have the matte finish.”

    Customer: “But I want to order them here!”

    Me: “I’m sorry, but our machine is unable to print matte photos.”

    Customer: “Can you try?”

    Me: “I’m sorry, but that machine only prints a glossy finish.”

    Customer: “Yes, but can you try?”

    Me: “We do not have the ability to print photos with a matte finish. We can only make glossy prints.”

    Customer: “I don’t understand why you won’t try! You w****!”

    Me: “I’m sorry, but the w**** who runs the machine is unwilling to talk in circles. Good day!” *click*

    They Are Gnat Worth The Trouble

    | Massapequa, NY, USA | At The Checkout, Bad Behavior, Money

    (I am working in a women’s clothing store. When an item is marked down, we put a red line through the barcode of the tag attached to the piece of clothing. A customer and her daughter in her 20s bring up a dress.)

    Customer: “Hi, we found this on the sale rack.”

    (I scan it. It comes up full price. Confused, I check the tag; there is a black line through the barcode, instead of a red one. Someone must have marked it down by accident, realized their mistake, and tried to correct it by drawing a black line over the red one, instead of just printing out a new tag for the dress. And then someone else misunderstood the black line and put it on the sale rack anyway.)

    Me: “Ah. Okay, so I’m afraid this is actually full price—”

    (The two customers’ eyes flash, and I know I’m in trouble.)

    Customer: “But this was on the sale rack.”

    Me: “I know. I’m so sorry for the confusion. I think what happened is, someone accidentally marked this down, but realized their mistake.” *I show her the tag* “See, we usually put a red line through it; this is black. It came up full price when I scanned it.”

    Customer: “Well, that’s false advertising!”

    Me: “No, no, it’s not. It was just a mistake someone else made when they put it back. I’m sorry about that.”

    (The customer and her daughter exchange a look.)

    Customer: “Well, it’s really your attitude that’s the problem.”

    Me: *flabbergasted* “What attitude? I’m just explaining what happened.”

    (The daughter laughs condescendingly.)

    Daughter: “Come on. We don’t have time for—” *she gestures at me with a flick of her wrist* “—this little gnat.”

    Me: “I was just—”

    (Another customer at the other register chimes in.)

    Other Customer: “It’s not you.”

    (We all look over. The other customer is looking through her pocketbook for her wallet, but it’s clear she’s talking to me.)

    Other Customer: “It’s not you.”

    (My customer and her daughter shut up. They leave the dress on the counter and walk away. My manager walks up, and I wonder if I’m in trouble.)

    Manager: “What was THAT all about?”

    Other Customer: “It wasn’t you. Seriously, they were really mean.”

    Manager: “Ah, okay. That’s what it sounded like. Don’t let them get to you.”

    (To the other customer, thanks for putting in the good word for me! It made me feel less like a gnat!)

    Grabbed The Wrong Baker’s Buns

    | USA | Bad Behavior, Love/Romance

    (I am visiting with two of my best friends at their little bakery. They are married, and have been best friends themselves since the day I introduced them. The wife and I are doing some shopping for ingredients while business is slow. As we return to the bakery, a man stops and holds the door open for us. I go in first and the wife follows after me; we both thank him.)

    Wife: *suddenly yelps*

    Me: “What? What happened?”

    Wife: “He slapped my a**!”

    Man: “Don’t you know a true gentleman opens the door for a lady, and then slaps her a**? It’s a compliment you stupid b****!”

    Wife: “Excuse me?!”

    (The wife is about five seconds from kicking the living crap out of this guy, when her husband walks over and calmly steps in front of her. He himself is wearing a suit and tie still, because he has not changed into his work clothes yet.)

    Husband: “Sir, I am going to have to ask you to leave.”

    Man: “Why?! I didn’t do anything!”

    Husband: “A true gentleman opens the door for a lady, which is true. However, a true gentleman NEVER touches a lady without her consent. Ever.”

    Man: “Man, why the h*** do you care so much?!”

    (The husband simply smiles and then looms in close to the man’s face. The man is nearly 5’7″ while my friend is 6’2″. The man’s face goes sheet white.)

    Husband: “For your information, that little lady is my wife. I own this bakery, and unless you would like me to show you how long it will take me to beat you to bloody pulp, I suggest you leave.”

    (The man scurries off and is later charged for assault. As for my two friends, let’s just say the husband got an extra treat that night.)

    Sins Of The Father, Part 3

    | OR, USA | Bad Behavior, Family & Kids, Wild & Unruly

    (I am the customer in this scenario. I have decided to have lunch at a local muffin/sandwich shop. I finish my order, and a couple comes in behind me with two children. The mother leaves to go to another store, and the children begin to run the length of the store without any input from their father. I finally get my food tray, and am stepping away from the counter, when the older of the two, the son runs into me from behind, full tilt. Barely keeping my balance, I cry out.)

    Me: “Hey! Watch where you’re going, buddy!”

    Father: “Don’t you f****** talk to my kid like that!”

    Son: “Yeah!”

    (The son aims a punch at my more tender areas. I thankfully turn to the side quickly enough to avoid the hit in the crotch, but the son ends up smacking the hard back of the cell phone in my pocket. He falls to the floor, holding his hand and wailing.)

    Father: “You son of a b****! You hit my son!”

    Me: “No… he just—”

    Father: “Someone call the police! That man hit my son!”

    Me: “Look—”

    Father: “I saw you! You hit my son! I’m gonna—” *starts advancing on me with fists clenched*

    (The owner suddenly comes over.)

    Owner: “[Father's Name], that’s it! I’ve had it! I’ve told you not to let your kids run around here, and now you’re threatening my customers. I don’t care if you’re related to me; I want you and your kids out of my store, now!”

    Father: “But he—”

    Owner: “Remember, [Father's Name], you installed the video cameras for me last week. I watched your son run into and try to hit this guy. GET OUT!”

    (I didn’t lose my meal, but I was able to eat it in relative peace after the father and the owner finished a protracted screaming match with the father losing and leaving.)

    Related:
    Sins Of The Father, Part 2
    Sins Of The Father


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