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    Category: Bad Behavior

    Seems To Have Enough Baggage Already

    | MA, USA | At The Checkout, Bad Behavior, Crazy Requests

    (I am in the middle of ringing up Customer #1, when the next person in line dumps her purchases on the counter. She then seems to notice the items I am scanning for Customer #].)

    Customer #2: “Those aren’t mine.”

    Me: “I know. I’ll be with you as soon as I’m done.”

    Customer #2: *looks annoyed*

    (Customer #1 only has a few items that are easily carried by hand, so I ask him whether he wants a bag or not. As soon as he leaves, I start to scan Customer #2′s items, and bag them for her as well. She has several small items.)

    Customer #2: *clearly offended* “Why didn’t you ask me if I wanted a bag?”

    Me: “Sorry?”

    Customer #2: *gestures towards the retreating back of Customer #1* “You asked HIM if HE wanted a bag! Why wouldn’t you ask me the same thing?”

    Me: “Um… I figured you might need one?”

    Customer #2: “You should have asked!”

    Me: “I’m sorry. Would you like a bag?”

    Customer #2: “OF COURSE I want a bag!”

    Suddenly Not A Game Anymore

    | VIC, Australia | Bad Behavior, Criminal/Illegal, Family & Kids

    (I work in the gaming section, i.e. poker machines, of a tavern. In my state it is illegal for a minor, even accompanied by an adult, to enter a so called ‘gaming room.’ There are two entrances to the street in the gaming room and a passageway that leads into the bistro section of the building. Despite extensive signage we still occasionally get families with children trying to get to the bistro through the gaming area, which the law is not at all lenient on. Usually we manage to stop them at the door and tell them to go around and use a different entrance. One day a coworker catches  too late a father with his toddler in a pram; he has just entered the passageway to the bistro. She stops him anyway.)

    Coworker: “Sir, you have just passed through our gaming room with a minor. I have to inform you that this is entirely illegal, and I ask you that when you leave you exit through the bistro’s doors, not the gaming room.”

    (The customer agrees and goes in for his meal. About an hour later he tries to come back through. He gets a few steps into the gaming room when I, in the cashier section, call to him.)

    Me: “Sir, this is a gaming room. You can’t bring children through here.”

    Customer: “But the bistro is busy and the exit is too full to get through.”

    Me: “It doesn’t matter. Bringing a child through a gaming room is illegal. I’m afraid you will just have to wait a minute or two.”

    (The customer ignores me and continues through the door. As I am in the cashier section I am unable to stop him. I call to my coworker who is on the floor to go after him, for what it’s worth, seeing as he has already gone outside. She stops him once he has exited.)

    Coworker: “Sir, I already informed you that you cannot pass through the gaming room with a child.”

    Customer: “I haven’t done anything wrong! Why are you treating me like a criminal?”

    Coworker: “As I and my coworker have explained to you several times, having a minor in a gaming room is illegal, so in fact you are a criminal. What’s more, there is an $8000 dollar fine attached to the offense, which goes to you, and not to us. There are 20 cameras in our gaming room, so we have footage of you committing a felony, and the gaming commission are known to look through it for these kinds of offenses. You had a booking in the bistro, so we have your name and telephone number, which we would be happy to supply. So, unless you want to have a conviction and a sizable fine, I suggest next time you listen to the staff.”

    (The customer scurried away.)

    I Say Tomato, You Say Theft

    | CA, USA | At The Checkout, Bad Behavior, Criminal/Illegal, Money

    (As a cashier one of biggest pet peeves is when people eat the items before paying for them.)

    Me: “Hi. How are you today?”

    (I instantly notice customer has three boxes of tomatoes, and is eating away.)

    Customer: “Hi…” *continues eating one of the boxes of tomatoes*

    Me: *scans all three boxes* “Your total is [total].”

    (The customer, still chewing away, swipes her card.)

    Me: “This card was declined.”

    Customer: “Can I try again?”

    (There are only two tomatoes left in box she ate from. She swipes the card again.)

    Me: “It was declined.”

    Customer: “Let me try another card.” *swipes card*

    Me: “That was declined also.”

    Customer: “Let me just go to the ATM to get cash. I’ll be right back.”

    (The customer never came back and got away with eating almost an entire box of tomatoes for free.)

    Your Explanation Has Been Declined

    | Colorado Springs, CO, USA | At The Checkout, Bad Behavior, Money

    (We are in the middle of a huge rush where all of the lines are full. We were trying to get customers out as quickly as possible. This customer has only a few items and her total is about $12. She slides her card, and it is declined. I always try to be polite and couth about it when this happens.)

    Me: “I’m sorry, ma’am. It didn’t like your card. Would you like to try it again?”

    Customer: “What do you mean?”

    Me: “The register didn’t want to take your card. You can try running it again, though, if you want.”

    Customer: “Does this happen a lot?”

    Me: “It happens sometimes.”

    Customer: *suddenly angry and much louder* “This is ridiculous! You need to fix this! It’s such an inconvenience! This always happens to me at this store! You need to fix your card reader!”

    Me: “I’m sorry, ma’am, but it’s not the reader. It read your card just fine but the purchase didn’t go through.”

    Customer: “No! This is terrible customer service! Type it in on your machine!”

    Me: “I can’t do that, ma’am. Our system won’t let us and we aren’t allowed. It read your card just fine. It just wasn’t approved.”

    Customer: “Why not?! I know I have money on this card! It’s your fault and you have to do something about this!”

    Me: “It really isn’t an issue with the card reader or with our system at all. If you want I can suspend this and you can contact your bank to find out what’s going on.”

    Customer: “H***, no! I’m not waiting in line again!” *starts fishing money out of her wallet* “This is ridiculous! Get me your manager! You need to fix your machine!”

    Me: “Ma’am, it really isn’t mine or the machine’s fault. The problem lies with your card.”

    Customer: “No, it doesn’t! I know I have money in this account!”

    Me: “I’m sorry. I don’t know what the issue is. You can try contacting your ba—”

    Customer: “No! What does your screen say?”

    Me: “It says it was declined, ma’am.”

    (The customer then turned beet red and threw money at me, then gathered up her things and went over to the manager. She yelled at him about how I was rude and embarrassed her by saying her card was declined in front of other customers. My manager never talked to me about it, though, and the next three customers in line all told me to keep my chin up and hang on, and hoped that my shift was almost over. It was, thankfully.)

    All Manner Of Meat With No Manners

    | CT, USA | Bad Behavior, Crazy Requests, Food & Drink, Language & Words, Top, Wild & Unruly

    (A customer approaches the deli just as I’m about to shut down the department to clean it. She takes a number and spends the next few minutes looking over the meat selections.)

    Me: “How can I help you today?”

    Customer: “Uh, yes… I would like half a pound of pastrami, please.”

    Me: “Sure thing!”

    (I slice her order and hand it to her. She thanks me and looks at the package. Just as she’s about to turn to leave, she looks at the package.)

    Customer: “Excuse me! But this isn’t what I f****** ordered you stupid piece of s***!”

    Me: “Ma’am, you asked for pastrami and that’s what I cut for you.”

    Customer: *scoffs* “Well, that’s not what this is!” *points at the glass case*

    Me: “Are you pointing at the pastrami?”

    Customer: “Yes, I am, you dumb a**hole! You should be able to f***** see that!”

    Me: “Actually, I can’t. One moment.”

    (I walk around the counter to where she’s standing.)

    Customer: “See, this is what I want.”

    Me: *sigh* “Ma’am, that’s not pastrami you’re pointing at. It’s salami. It clearly says it on the wrapping and on the sign under the product.”

    Customer: “I know that, you f****** idiot!”

    Me: “If you know that, then why did you ask for pastrami? They’re not even close to being the same product. In fact they’re in different color wrapping.”

    Customer: “Hey, stop being an a**hole and give me what I want! You’re making this more difficult than it has to be and you’re wasting my time!”

    Me: “Sure, hold on. Please be advised that you are the one that placed the wrong order which is prolonging your stay here.”

    Customer: “I don’t f****** care! Hurry up and finish my order!”

    (I quickly slice her order as the deli is now closed and I want to go home.)

    Me: “Here you go, ma’am.”

    Customer: “Thank you. Was that so f***** hard?”

    Me: “Yes, it was about as hard as reading a sign that says salami and confusing it with pastrami.”

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