Category: Bad Behavior

Going On And On And Coupon

| OH, USA | At The Checkout, Bad Behavior, Money

(I used to work as a cashier at [Large National Chain]. One afternoon I am ringing out an elderly couple’s groceries. The elderly woman has a duplicate coupon for an item that she can only use one for. I give it back to her and try to explain that we don’t allow duplicate coupons. The woman becomes irate.)

Elderly Woman: “We already spend so much money here! Why can’t we just use it?”

Me: “Ma’am, you only have one of those items, and the coupons are only good for one item each. You can get another one and use the coupon, but I can’t ring the second one up when you only have the one item.”

Elderly Woman: “I don’t understand. My husband and I spend so much here. Can’t you just allow it?”

Me: “I can’t. I’m sorry, but the coupon won’t even scan, and I’m not allowed to hand-key it in at this location.”

Elderly Woman: “That’s stupid. Just forget it.” *throws her items at me* “I don’t understand why you can’t just do it when I spend so much money here.”

(I apologized to the woman and continued scanning her items. Later, I was working at the customer service desk and she went up and complained about me. To me.)

Recovered For A Picture Perfect Finish

| NS, Canada | Bad Behavior

(A mother comes in with her children for a photo session. I’m directing the kids about with a ‘Hey, could you move over here?’ or ‘Could you stand there?’ None of the children seem unhappy, and we’re having a blast. The mother suggests the exact pose I’m about to set up for. I can’t help but speak.)

Me: *bursting out laughing* “Wow! That’s amazing! Get out of my head; it’s a really scary place, you know!”

(I think nothing of the comment, as it’s happened before.)

Mother: *tone darkens* “Oh.”

(She turns around, frowning, and begins fiddling with her phone. I set up the pose for her daughter and take a few variations of it to try and make sure I get it perfect. The daughter, a completely delightful ham, distracts me from noticing the absolute anger on the mother’s face.)

Mother: “I can’t believe you! You’ve completely spoiled the mood! My children don’t even want to do this and they hate being here.”

Me: *dumbfounded* “I’m sorry… What? Was it what I said about being in my head? It’s not meant as an insult to you…”

Mother: “I don’t care! You’re so terrible! Just give us the picture of the kids together. We don’t want anything else from you. You’re just a horrible person!”

(The kids seem stunned, and the daughter practically droops. They were just getting ready to get solo shots, something they were all excited for. If I have any weak point, it’s disappointing kids. I try to save the moment one last time.)

Me: “Ma’am, I’m very sorry. If there’s anything I could do to make you feel better so we can get the last few pictures your kids seemed to want—”

Mother: “I can’t believe you! How dare you refer them as ‘my kids!’ They have NAMES you know! I can’t believe you’d say such a terrible thing to them. I want my picture, and I want to leave right now. I’m going to speak with your manager!”

Me: “Ma’am… I am the manager.”

Mother: “Wait, YOU’RE the manager? Oh, I’m going to customer services, then.” *turns to her children* “Can you believe it? This idiot is the manager? I can’t believe someone would be so awful and stupid to hire this sorry excuse for a manager. I can’t believe they let people like you work…”

(This goes on for a solid minute. I’m too stunned to speak. I get to the point I can’t take this mothers continued diatribe of insults and degradation in front of her children.)

Me: “Ma’am, I have to ask you to leave. No person deserves this level of abusive behaviour from any customer or person. I said one thing that normally wouldn’t be considered offensive, apologized for it, attempted to fix the problem and despite this, you chose to mistreat me. You’re already seeking to go above my head to report me for something pretty minor, so I haven’t got much to lose by asking you to leave and stopping you from using me for a verbal punching bag.”

(Her husband has just arrived on the scene as I finish my speech, so she turns to him.)

Mother: “Can you BELIEVE that? She’s telling me to leave! She doesn’t have that right! She’s just a terrible person!”

Me: “Ma’am, I’ve told you to leave, and I mean it. I will call security and have you removed.”

(I move to pick up the phone. Her husband shrugs his shoulders and reminds her that they need these pictures for someone other than her. Her body crumples and her tone changes entirely.)

Mother: “Please, this is for my son’s [relative] who’s [in a very far away place]. My son is going to [far away] university and we won’t be seeing him for a long time. It’s very important to them.”

Me: *hangs up the phone and sighs* “Fine, I’m going to put something together for them. But I want you to leave once I’m done.”

(I move around to gather a CD and put their session on it. Every time the mother looks at me, her composure crumples a little more.)

Mother: *meekly* “I could pay…”

Me: *I hand over the CD* ”Ma’am, I have never, ever in my time here have had to ask someone to leave like that. That was a terrible experience to have and your payment to me is to never, ever treat another human being like that again.”

Affording A New Degree Of Understanding

, | Scranton, PA, USA | At The Checkout, Bad Behavior, School

(I’m in my mid 20s, and have been the general manager of a dollar store for about three years. One afternoon, I took over the register to allow my associate a 15 minute break. My first customer gives me a look of pity.)

Customer: “Bet you wish you went to college.”

(This is not an out of the ordinary remark, so I smile as I respond.)

Me: “I did! Had a lot of fun, too!”

Customer: “Oh. Well, I bet you wish you graduated.”

Me: “…I did.”

(The customer is starting to get a little snotty at this point.)

Customer: “Bet you wish you had graduated with a real degree, then.”

(I’m getting angry at this point, because he is very obviously trying to make me feel bad about a job I love.)

Me: “Sir, I graduated from [State College], with honors, with a Bachelor’s degree in forensic chemistry.”

Customer: *shocked* “But why would you work HERE?!”

Me: “Because, for some reason, I like it. But then people like you come in. Will that be all for you today?”

(The customer, face red, quickly paid for his items, and left. I haven’t seen him since!)

Not Very Closed Minded, Part 9

| AL, USA | Bad Behavior, Time

(I’m a cashier working the closing shift one night, and as with many places we are not allowed to close out our drawers until all the customers in the store have been checked out and left. However we always lock the doors five minutes before closing to deter anyone else from entering. It is time for me to lock the doors and there is still one customer left in the store, so I go to lock the doors so that no one else can come in. As I am locking up a woman runs up to the doors.)

Customer: “Oh, no; are you guys closing?”

Me: “Yes, ma’am, we are. I am sorry but you will have to come back tomorrow or you can head over to our 24-hour facility.”

Customer: “Oh, please, I really only need some laundry detergent.”

(I think for a second and knowing that there is still another customer inside I won’t be able to close up anyway so I decide to be charitable.)

Me: “Okay, ma’am since you really only need one item I can let you run and grab it real quick.”

Customer: “Oh, thank you so much.”

(I let her in and promptly close and lock the doors. I turn off the automatic doors and close and lock them. I turn around just in time to see the woman grab a shopping cart and head to the back of the store. I don’t think anything of it at first; I’ve seen people get a shopping carts for a pack of pencils. A few seconds later my manager comes running up to the front.)

Manager: “When did that other woman get here?”

Me: “She came up as I was just about to lock the doors. She said she just had to grab some laundry detergent and then she would be done.”

Manager: “Yeah, well, she’s back there right now just browsing through the shelves. She’s not even near the laundry detergent yet.”

Me: “Please tell me you are joking! This is seriously what I get for trying to be nice?!”

Manager: “Yeah, well, I’m about to follow her around until she gets the hint.”

(My manager turns around and heads in the direction the woman went. The other person that was already inside comes and checks out and leaves. I start cleaning everything up, and before I know it 15 minutes have gone by. All the sudden all the store lights except for the front area lights go out. My manager comes back up front.)

Manager: “I have literally been following this woman around pretty much just standing right next to her and she’s just going as slow as ever. So I turned the lights out. She should be up here soon to check out.”

(Another 20 minutes go by before the woman comes up to the register, her cart is completely full of various items, yet she has no laundry detergent.)

Customer: “I noticed your lights went out at the back of the store. Are you guys closing?”

Me: “…Umm, yes, ma’am. We are…”

Customer: “I wish I would have known. I figured you were when the lights went off so I hurried to finish my shopping. I still didn’t quite finish so I will just have to come back tomorrow for the rest.”

(I pretty much just don’t say anything else except for her total and then walk her out of the store and lock up. It is now an hour after we are supposed to close. The topping on the cake, the woman came back the very next night, once again as I was locking up.)

Customer: “Oh, are you guys closing?”

Me: “Yes, we are. You’ll have to come back tomorrow.”

Customer: “Please, all I need is some toilet paper. I won’t be but a few seconds.”

(I actually start to laugh and just close the doors on her and lock them right in front of her. She starts yelling at me but I just turned around and went inside to close out my drawer. My manager is at the front with me.)

Manager: “What the heck is that yelling?”

Me: “Same woman from last night wanted back in just for some toilet paper. Swore she would only be a second. I started laughing and locked her out.”

Manager: “I’m glad it was you and not me; I probably would have been less polite!”

Related:
Not Very Closed Minded, Part 8
Not Very Closed Minded, Part 7
Not Very Closed Minded, Part 6

Miss Strawberry Vodka Needs Her Tonic

| Boston, MA, USA | Bad Behavior, Food & Drink

(My coworkers and I are enjoying our company holiday party. One of my coworkers, who just turned 21, is ordering a drink. The server is clearly experienced and knows what she’s doing.)

Coworker: “Can I please have a strawberry lemonade with vodka?”

Server: “Sure! I’ll be back with your drinks.”

(About three minutes later, the server arrives with my tables’ drinks, including my coworker’s lemonade. She takes a sip.)

Coworker: “Oh, no! This is too strong. Can you please add some more juice to it? And can you also add some whipped cream on top?”

Server: “Sure, no problem.”

(Our server is back almost a minute afterwards with her drink. As soon as she puts it down in front of my coworker, the following happens:)

Coworker: “I forgot to ask you to put it all in the blender! I can’t have this drink like this. Please take it back and put it through the blender!”

Server: “I am sorry, miss, but you would need to order a new drink.”

Coworker: “Why? It’s just a quick ten seconds on the blender! How is that too hard for you to do?”

Server: “I apologize but this is company policy. Would you like to order a frozen drink instead?”

Coworker: “Never mind! You’re so unhelpful! I would like to speak to your manager!”

Me & Other Coworkers: “Shut up and drink your cocktail!”

(We found out that my coworker did not tip our server. We all gave a little extra on our tips to make up for her abrasiveness. Our server was really happy to know not all of us were like my coworker!)

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