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  • Category: Bad Behavior

    Refunder Blunder, Part 7

    | Toronto, ON, Canada | Bad Behavior, Crazy Requests

    (Customers are able to purchase items through an affiliated online sales channel, which has its own customer service department. Stores really do not have a lot of information regarding these orders, but customers usually come here first when there’s a problem. This customer calls on a Saturday.)

    Caller: “Yeah, I just got an email saying my order’s been cancelled. How do I get my money back?”

    Me: “Well, your refund will be processed however you paid for it, so it will go onto your payment card automatically.”

    Caller: “How much will I get back?”

    Me: “I’m not sure; I’d have to pull up your order details.”

    (I can basically see what they ordered, what they paid, and their order status, that’s it.)

    Caller: “Can I just get cash back? I don’t want to wait a month for it to process.”

    Me: “Well, it will only take a couple of business days…”

    Caller: “So, how much am I getting back? Why is this taking so long?”

    Me: “Well, let’s see. You paid about $5—”

    Caller: “But I paid shipping! If I’m not being shipped anything, I shouldn’t be charged shipping!”

    Me: “Yes, that’s true. You will be refunded the shipping—”

    Caller: “Then how much am I getting back? And when will I be getting it? God! Why are you taking so long with this?”

    Me: “Well, this was an online order. You’d really have better luck talking to online customer service.”

    Caller: “What’s their number?”

    Me: “Let me just pull that up for you—”

    Caller: “I’m not wasting another minute on this. Call me back next month when you’ve finally found it.” *rattles off phone number and hangs up on me*

    (Despite the shock of her rudeness, I pull up the online customer service number and proceed to call her back maybe 30 seconds later.)

    Me: “Hi, I’ve got that customer service number for you—”

    Caller: “About time. Give it to me.”

    (I give her the number and she hangs up on me again.)

    Me: “Well, that was fun.”

    Coworker: “Isn’t online customer service closed on weekends?”

    Me: “Yes, it is.”

    (And I would have warned her of that if she hadn’t hung up on me again. I guessed she had fun figuring that out for herself.)

    Related:
    Refunder Blunder, Part 6
    Refunder Blunder, Part 5
    Refunder Blunder, Part 4

    Pizza Topping Flopping

    | Scotland, UK | Bad Behavior, Extra Stupid, Food & Drink

    (I work in a very small family run pizza shop, I am the only person who takes orders and I take them both on the phone and from the counter. A young woman comes in and orders three pizzas with three unusual topping combinations. As she orders I realize that we already have an identical order that has been phoned in waiting for collection under that name Smith.)

    Me: “We already have an order for what you’re asking for, to be collected for Smith. Did someone perhaps phone in the order for you to collect?”

    Customer: “Well, that’s my surname but no one has phoned the order in ahead of time. So, it can’t be for me.”

    Me: “Sorry, are you sure? Things is, it’s a very unusual order. I can’t imagine one person phoning it in and then another person coming in and ordering the same thing. The phone number they left was [home phone number]. Are you sure no one else could have phoned it in earlier?”

    Customer: “No that’s definitely not me. Don’t give me those. Make me mine fresh.”

    (The customer leaves with her fresh pizzas and no one has come to collect the order for Smith, so I phone the number left with the order to see why no one has been to collect it. An older woman answers the phone and I explain that no one has been to collect the order.)

    Customer #2: “Well, I don’t know how that can be because we are eating it right now!”

    Me: “Was it you that collected the order?”

    Customer #2: “No, it was my daughter.”

    Me: “We did have a young woman in ask for an identical order to your phone order but she assured me, when I told her the name and phone number, that it was not her collection and insisted that we make hers fresh and a separate order.”

    Customer #2: “How is that my problem?”

    Me: “Well, you see, we have now made two orders for you and you have only paid for one of them. Now we have an order here going to waste and we are out of pocket. I would just advise in future that if someone else is collecting an order maybe you should make sure they not re-order when they arrive to avoid this. It is really not a big deal. It is just policy that I phone and check on uncollected orders. I thought you should be aware of what happened.”

    Customer #2: “Oh, I see. So, you choose to phone me and interrupt my dinner to tell me that YOU’RE incompetent and are unable to perform the simple task of taking orders.”

    Me: “Sorry, I—” *customer hangs up*

    Political Correctness Takes A Holiday

    | NY, USA | At The Checkout, Bad Behavior, Holidays, Religion, Top

    (I am the third customer in line. There’s a woman at the register, then a man dressed in a way that clearly indicates he is a Christian minister. It’s two days before Thanksgiving.)

    Cashier: “Thank you and I hope you have a great holiday.”

    Customer: “A great holiday? What the f***! It’s Merry CHRISTMAS. I am so tired of this PC bull-s***, you stupid little—”

    Minister: “Maybe she was talking about Thanksgiving.”

    (The customer turns around snarling.)

    Customer: “Shut the fu… uu…”

    (She trails off when she notices his outfit. She blushes furiously, gathers her bags, and rushes out. The minister steps up.)

    Minister: “Which candy bar is better, the plain chocolate or the almond?”

    Cashier: “The almond is good!”

    (The minister adds that to his purchases. After he pays, he hands the cashier the candy bar.)

    Minister: “I hope you have a fantastic holiday.”

    A Welcome Change

    | Sydney, NSW, Australia | Bad Behavior, Language & Words, Top

    (I’ve been a nurse for a long time. There have been a few patients over the years that think nurses are slaves and never say please or thank you.)

    Patient: “Turn the TV on.”

    Me: *turns TV on*

    Patient: “Get me a glass of water!”

    Me: *hands him a glass of water*

    Patient’s Relative: “Pass the tissues over.”

    Me: *passes the box of tissue over to the relative*

    (This had been going on all day with never a please or thank you. I have had enough so I say:)

    Me: “You’re welcome!”

    Patient: “Pardon. What was that?”

    Me: *acting surprised* “I said ‘you’re welcome.’ I thought I heard you say ‘thank you.’ My mistake. Sorry.”

    (The manners improved substantially after that! I’ve only had to say it three or four times in 30 years, but it’s always worked!)

    Cross Them Off Your Shopping List

    | Hayward, CA, USA | Bad Behavior, Religion, Wild & Unruly

    (My partner and I have a stall in a vintage clothing collective. On the day in question, I am working the counter when a woman comes in wanting to sell some clothes.)

    Customer: “I want to sell these.”

    Me: “Okay, let me see what you’ve got.”

    (As I am looking over the clothes, which are mostly from chain stores in the past 10 years, she notices I am wearing a vintage pewter cross.)

    Customer: “Hey! Why are you wearing that cross?!”

    Me: “Um, I like it?”

    Customer: “Hah! Just as I thought! You’re a disgrace! Wearing a cross as a piece of jewelry!”

    Partner: *coming out of the back room* “Technically, it IS a piece of jewelry! And she has every right to wear it.”

    Customer: “Hah! I seriously doubt that! So tell me, are you a Christian?”

    Me: “If you’re asking that question, I’m probably not what YOU would consider a Christian.”

    Customer: “I thought as much! You take that cross off right now, you little heathen!”

    Partner: *becoming very irritated* “Actually, ma’am, we have both attended many churches, including Methodist, Episcopal, and Old Catholic.”

    Me: “I’m currently Religious Scientist.”

    Customer: “I thought as much! Heathens! You aren’t entitled to wear that cross!”

    Me: “I’m as much entitled as you, Ma’am.”

    Partner: “So, if you’re not buying anything, please leave the store and stop harassing us.”

    Customer: “I’m not buying, I’m selling!”

    Partner: “Oh, no, you’re not.”

    Me: “You don’t have any REAL vintage, anyway.”

    Customer: “Well, I never! You girls don’t know how to run a business! I wouldn’t want to sell to a couple of heathens, anyway!”

    (She gathered up her clothes and exited the store in a huff. Thankfully, she never entered our heathen store again.)

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