November Theme Of The Month: Black Friday!

Category: Bad Behavior

Rude? Yeah, Whatever

| USA | Bad Behavior, Funny Names

(I’m a new administrative assistant at an established private accounting firm. Since I’m new, I can’t recognize any clients by voice over the phone.)

Me: “Good morning. [Accounting Firm]. How may I help you?”

Client: *sounding far away like he’s on speaker* “Yeah, whatever, this is [Very common first name].”

(I wait a few seconds for him to continue, to give me a last name or some identifying information like most of our callers do.)

Client: “Hellooo? Hey!”

Me: “Yes, sir, how can I help you?”

Client: “Yeah, whatever, this is [Very common first name].”

(I don’t bother waiting again and respond immediately.)

Me: “How may I help you?”

Client: “Helloooo? Hey! Can you even hear me?”

Me: “Yes, sir; can you hear me?”

Client: *now sounding like he’s off speaker and holding the phone* “Yeah, look, I got my taxes did by you and I was wondering when you guys might possibly be contemplating considering the possibility of sending in my taxes.”

Me: “Um… okay, well, I’m just an administrative assistant; I don’t work on anyone’s taxes so I’m not sure. Do you know which accountant worked with you?”

Client: *heavy sigh* “Yeah, I guess, maybe Jessica, or Erica, or Stephanie?”

Me: “I’m sorry, we don’t have anyone here by any of those names.”

Client: “What about [about 15 different names in rapid succession]?”

Me: “I’m sorry, no.”

Client: “Well, what about [One of our accountant’s name]?”

Me: “Yes, we have an accountant by that name.”

Client: “Give her to me; let me talk to her.”

Me: “Uh, sure, let me see if she’s available. Hold, please.”

(I page the accountant and explain what’s happened so far.)

Accountant: *laughs* “Oh, you mean Rudy?”

Me: “Rudy? He said his name was [Very common first name].”

Accountant: “Yeah, but I call him Rudy. Not to his face, of course. But I do it because he’s so rude. Get it?”

Me: *giggles* “Yeah, I get it. Do you want me to send him through or to your voicemail?”

Accountant: “Oh, voicemail him. I’m having a good day and I don’t want to talk to Rudy right now; he’d just ruin it.”

(I switch back to the call line.)

Me: “Thank you for holding. I’m sorry, but [Accountant] is unavailable. Would you—”

Client: “Yeah, whatever, my name is [Very common first name] and I’m wondering when you might be considering to contemplate—”

(I cut him off by sending the call to the accountant’s voice mail without another word. Later she calls me into her office, laughing so hard she’s in tears, and plays the message “Rudy” left.)

Voicemail: “Yeah, whatever, this is [Very common first name] and I began to suspect I might wonder when you would possibly consider the possibility of maybe contemplating thinking about sending my taxes in.”

(There’s a solid minute-long pause.)

Voicemail: “So, yeah, whatever.” *hangs up*

Accountant: “God, I love Rudy. He’s such a little p****!”

Makes You Freeze In Place

| Phoenix, AZ, USA | Bad Behavior, Health & Body

(I work in a fairly large grocery store. Arizona heat can be brutal. As I am walking around the store, I see a shopping cart full of ice cream, but since it’s so hot, I don’t think much of it. As I am walking down the aisle, I look and see a man INSIDE the freezer.)

Me: “Sir! Please come out of the freezer!”

Customer: “No!”

Me: “Sir, you could suffocate in there!”

Customer: *in a whiny voice* “But it’s hot outside!”

A Runway Runaway

| Louisburg, NC, USA | Bad Behavior, Crazy Requests, Tourists/Travel

(I work at a small airport in Louisburg. We don’t have many commercial planes fly in but when we do they are normal small bush planes with only a few people on board. We have had a runway problem and can’t let any planes take off today, as the runway is having work done.)

Pilot: “Excuse me, but why has my flight been canceled?”

Me: “We are having a problem with our runway and can’t take any flights today.”

Pilot: “Well, that’s bull-s***. I was just out there and it was fine.”

Me: “I’m sorry but as you can see…” *points out to runway with workers* “There are people working on it today.”


Me: “Sir, I’m very sorry but I cannot let you through. Can you please calm down; I will be able to get you in the air first thing tomorrow.”

Pilot: “No, I’ve had enough of you. Out of my WAY!”

(He then pushed me out of the way and onto the floor and started to walk over to the hanger. I scrambled to my feet and called the workers and my supervisor to tell them what was coming, and called the police. The other worker and I sprinted over to the hanger and managed to get the hanger door closed before he could start the plane. After a while the police came and took him away, as he was going to try and take off with people working on the runway!)

Irritable Book Syndrome

| Greenville, NC, USA | At The Checkout, Bad Behavior, Books & Reading, Health & Body

(A customer walks in already carrying one of our bags so I know it’s a return. Even worse it’s our Christmas bag and it’s currently June. She gets to the register, slams her bag on the counter and immediately jumps into a story. I pull the receipt out just to check the date and it says December 14th.)

Me: “Ma’am, I’m sorry but the receipt says December 14th and I’m looking and these two books rang up to $100. If it wasn’t so much there—”

Customer: *cuts me off* “No. No. NO! I already told you these aren’t for me. These were for my friend’s birthday and he’s already got them and I have no use for them.”

Me: “I understand that but we have a two-weeks with a receipt policy and—”

Customer: “Focus! These aren’t for me, okay?! I have no need for them and you will give me my money back!”

(I attempt to speak again but she cuts me off again)

Customer: “I’m done with you. I want a manager. Don’t say anything else, just get your manager. Shush.”

(I call my manager, who threatened to fire me two weeks prior for returning a $20 book that was four days past the two-week policy.)

Manager: “Hi, what seems to be the issue?”

(The customer then explains how I’m an idiot, these books aren’t for her, and she doesn’t care about our policy and wants her money back.)

Manager: “Oh, oh, well, absolutely. [My Name]? Ha! I’m sorry he just doesn’t understand. It’s ok, buddy, we’ll have a training sesh on this later.”

(The manager walks away as the lady smugly stands there waiting for her money. A line has now formed behind her. The next person in line is a younger guy. I then pull out the books to ring them up. The first is called ‘Headaches in the Pelvic Region’ and the second is ‘Irritable Bowel Syndrome and Your Life.’ I then notice she used her discount card so I subtract the savings.)

Customer: “Whoa, whoa, whoa. What was that?”

Me: “Well, ma’am, you used your discount card and got 10% off. I just subtracted that.”

Customer: “Well, how much were those books?!”

(I speak loud enough for the line that had built up behind her to hear.)


(The customer tries to shush me then angrily snatches her money. The younger customer walks up, lays his purchases on the counter, and then mumbles:)

Next Customer: “B**** would have IBS.”

Management Changes Prices; Blame Cashier

| NC, USA | Bad Behavior, Family & Kids

(My mom and I are going to the movies. We always go to the same theater, around the same time, because we know the matinee times. Unbeknownst to us, the theater was recently bought out. The new owner limited the matinee times and changed ticket prices, as well as now charging tax for concessions. It’s a slow day, so at the moment you purchase tickets from concessions.)

Cashier: “Hi, what can I get you guys?”

Mom: “Two for [Movie]”

Cashier: “Two adults for [Movie]. That’ll be… [price].”

Mom: “What do you mean?”

Cashier: “I’m sorry?”

Mom: “We get the matinee price. This is matinee time.”

Cashier: “I’m sorry, ma’am, we recently changed management, and they changed the—”

Mom: “Are you serious?”

Cashier: “I’m sorry; ma’am, but I don’t have any control—”

Mom: “This is ridiculous!”

Me: “Mom, it’s not her fault! If it’s such a big deal, I’ll pay!”

Mom: “No, no, we said we were going to see [Movie] and we’re going to see it. Whatever, here’s the money. We’re not getting any popcorn.”

(Mom pays the red-faced cashier and we get our tickets and go to our theater. When we sit down I look at my mom. Note that I’m a cashier at a fast food restaurant.)

Me: “I can’t believe you talked to her like that.”

Mom: “What do you mean?”

Me: “It’s not her fault that they changed anything and you yelled at her! If someone talked to me like that at work I would hate them! I guarantee that right now she’s rolling her eyes with her co-workers at the mean customer she just had.”

Mom: “I didn’t yell at her…”

Me: “Yeah, you did. You were incredibly rude. And I’m going back and getting myself a soda. If you hadn’t been so rude to her, I was going to offer to buy your snacks.”

(I grab my purse and storm out of the theater, feeling pretty vexed by my mother, who I usually view as one of the most awesome people in the world. I head back to concessions and to the same girl.)

Me: “Can I get a medium Dr. Pepper?”

Cashier: “No problem.”

Me: “And I’m really sorry for the way that my mom acted…”

Cashier: “It’s fine. I’ve been getting that a lot lately. Your total is [price that’s different from what I’m used to].”

Me: “Oh, man, they’re charging tax now, too? What jerks! People must be yelling at you all the time.”

(The cashier shrugs and takes my money, and I take my soda.)

Me: “Once again, I’m really, really sorry for my mother.”

Cashier: “Really, it’s fine. Enjoy your movie!”

Me: “Have a good day!”

(I head back to my theater and sit down next to my mom.)

Me: “I apologized to the girl for how you acted.”

Mom: “Whatever…”

(As I shove my receipt into my purse I notice something odd and smile.)

Me: “She must have appreciated it; she only charged me for a small soda.”

(My mom and I were pretty passive-aggressive at each other for the rest of the day, but she ended up apologizing. I hope that I made that cashier’s day better.)