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  • Had It Up To Their Neck With Bad Customers
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    Category: Bad Behavior

    He Is Inn-Experienced

    | VA, USA | Bad Behavior, Bizarre, Hotels & Lodging, Themed Giveaway

    (We have recently just hired a new person, who I am working with today. I’m making friendly conversation.)

    Me: “So, how do you like working in a hotel so far?”

    New Hire: “It’s great! I’ve been working for about two days already and everything seems to be going well. Learning lots of stuff.”

    Me: “That’s great! We really needed someone to work the day shifts. So, what do you like about the job so far?”

    New Hire: “Well—”

    (Just then, a customer comes up to the front desk and we both look at him.)

    Me: “Hi! Can I—”

    Customer: *to new hire* “F*** YOU!”

    (The customer flips both middle fingers at both of us and cackles at our dumbfounded expressions, and then leaves.)

    New Hire: “Well, um… as I was saying, uh…”

    Me: “Yeah, you’re going to meet lots of those crazy people here. They’ll make you want to run out of here, screaming!”

    (Fortunately, the hew hire didn’t run away screaming, and he’s been a great addition for two years now!)

    Didn’t Bank On That Ending

    | Eugene, OR, USA | Bad Behavior, Crazy Requests, Money, Wild & Unruly

    (It’s a particularly busy day in our bank, and I’m working the drive through window. I have a long line of cars waiting, when I hear a customer in line start shouting across the lobby at the other tellers in front.)

    Customer: “Look, I’m on my work break here! Can’t you go any faster?”

    Coworker: “We’re moving as fast as we can, ma’am. We’re a bit short-staffed today, but we’ll be with you as soon as possible.”

    Customer: “But I’m on my BREAK! I have to get back to work.”

    Coworker: *still running another customer’s transaction* “Yes, ma’am, I understand.”

    Customer: “Well, what about her? Can’t she help me? I’m in a hurry!”

    (I suddenly realize that she’s referring to me, while I’m in the middle of my fifth car in a row.)

    Manager: “Ma’am, she’s currently assisting customers in our drive through. If she becomes available, she will come to the front to help whoever she can.”

    Customer: “Well, I would have driven through myself if I knew it would take this long!”

    (I continue to help cars, and after finishing the last transaction, I go to the front to help. I get the shouting customer.)

    Coworker: “Ma’am, this deposit slip is for [Competing Bank].”

    (The customer turns BRIGHT RED and rushes out so fast you’d think she just robbed the place.)

    Mile High Blood Pressure

    | England, UK | Bad Behavior, Criminal/Illegal, Top, Tourists/Travel, Transportation

    (I work for a very successful low-budget airline. On this particular day, there is an air traffic control strike, which has caused an hour delay to the flight. One passenger has been kicking off at everything since he has got onboard. He’s also traveling with his kids. We are in the air, doing the food service. We have run out of a popular sandwich that he wanted four of.)

    Passenger: “This is f****** ridiculous! I’ve paid for a f****** sandwich!”

    Colleague: “I’m terribly sorry about that sir; is there a different sandwich I could get you, or would you like a refund?”

    Passenger: “I don’t like any off the other f****** sandwiches; I wanted a [sandwich] and you don’t have it, so you can f*** off!”

    Me: “I’m sorry, sir; unfortunately we can’t guarantee availability. Here’s your money back for the sandwich. Can I get you anything else?”

    Passenger: “You can f*** off; f****** mugging me off! I’ve just been charged five f****** pounds for a [soft drink]!”

    (The sandwiches come as part of a deal where if you buy a soft drink, you get a free packet of crisps. As the sandwiches had been put through our machine already, the customer in question is actually up on the deal, having still gotten the free items.)

    Colleague: “If I can just take you through your receipt, sir, you’ll see you are actually up on the deal…”

    Passenger: “F*** you! You’re s***, and [Airline] is s***! F*** off, you f****** c***, and get back to your poxy little job!”

    (At this point my colleague’s eyes are watering. I go to get a manager. When we get back, despite having moved the trolley to serve the rest of the cabin, the passenger is still kicking off.)

    Manager: “No! You do not talk like that to my crew, and you do not swear onboard this aircraft; there are kids onboard!”

    Passenger: “They’re my f****** kids, so f*** off!”

    Manager: “There are other kids around you; do not swear in front of them, and don’t swear at us, sir. We are trying to help you.”

    (At this point, I’ve spoken to the captain to explain what’s going on. We arrange to have the police meet the aircraft, not to have him arrested, but to speak to him and make him realise that his behaviour is not acceptable. The captain then does a PA to say that abuse against staff will not be tolerated. Other passengers are getting involved at this point, backing us up, but the passenger continues to shout and swear…)

    Passenger: “F***** discrimination, that’s what it is! If I ran a business like this, it would f****** go under!”

    (He continues until we land. As everyone is disembarking, the captain comes out and approaches the passenger…)

    Captain: “Mr. [Name]? Nice to meet you; I have someone I’d like to introduce you to…”

    (He passes him to the biggest police officer I have ever seen. The passenger goes white as he gets off the plane. The best bit? The police ran a check on his name and it turns out he was a wanted man, and he ended up being arrested! If he’d just kept his mouth shut, then he wouldn’t have been arrested!)

    Respect The Uniform

    | New Zealand | At The Checkout, Bad Behavior, Rude & Risque, Top

    (I work at an outdoor/clothing store over the summer sale period, and my uniform consists of a bright red, high neck sale top. Note: I am a female, and am fairly large-breasted. I am at the counter, scanning a customer’s order through. The customer is a middle-aged leering man, and is with a friend. He is nodding at me and laughing with his friend, motioning with his hands in pretend breasts. I decide to ignore this, as I have dealt with this before and I don’t really care too much. The customer continues laughing and staring.)

    Customer: “God, I bet you’re a dirty s***.”

    Me: “Excuse me?”

    Customer: “Yeah you heard. Look at you, with your big boobs; you must be. You’re such a s*** with your tight uniform. I hate people like you.”

    (I am slightly fuming at this stage, and shocked.)

    Me: “Let me put this to you straight: the only person who is going to lose anything from this is you; do you know why?”

    (The customer starts to argue, but I cut in.)

    Me: “Yes, my uniform is tight, but it is a t-shirt in my normal size. If you look around at my other employees, you will see that they too wear the same uniform as me. I don’t choose what I wear here. It may look different on my body compared to another’s; it’s called body shape. You think having big breasts is a choice I made? I had no control over the growth of them, just as you have no control over your receding hairline. Finally, I have the right to not serve you at all. Being rude to staff by offending their lifestyle, which you know nothing about, or over how they look doesn’t make me want to serve you. If you want, I can void this order and return everything to the shelves.”

    (The customer looks shocked, and is bright red. He says nothing.)

    Me: “Do you have any points of an argument as to why you felt the need to discriminate me by my body shape? If so, I would love to hear them…”

    (The customer stills says nothing.)

    Me: “Would you like me to continue to scan your items? At the moment, for me, it’s still a no.”

    Customer: “Yes, please. I’m sorry.”

    Me: “Well, I suppose that will have to do. I hope you learn some god-d*** respect.”

    (I finish scanning his items, and he leaves with his friend. My manager, who is serving next to me, looks at me and laughs.)

    Manager: “I was going to say something to him, but you got there first. I couldn’t have said anything better than you just did.”

    No Wonder She Ran Away

    , | London, England, UK | Bad Behavior, Family & Kids

    (I work in one of the gift shops at a popular UK theme park. One day I notice a little girl, probably no older than eight, wandering around our shop unattended quite late in the day.)

    Me: “Hi sweetie, are you alright there?”

    (The girl just bursts into tears.)

    Girl: “I’ve lost my mummy and daddy!”

    Me: “Okay, okay, well don’t worry; I’ll help you look for them.”

    (I take her over to a stool we’ve been using to stock up and get her sat down. I let my coworker know to inform security so they can issue a park announcement and come take over the situation.)

    Me: “Now, here’s some tissues, and some water. Do you like sweets?”

    Girl: “Yeah. Coke bottles are my favourite.”

    Me: “Me too! Tell you what: you clear up those tears, and we’ll fill up a pick’n'mix bucket for you, okay?”

    (She smiles a bit and nods, and starts blowing her nose. About 10 minutes pass, and the girl has calmed a little bit. I’m told that security are all of a few minutes away, when a couple come into the shop.)

    Mother: “[Girl's Name], there you are! How DARE you run away from us!”

    Girl: “I got stuck behind some people—”

    Father: “Don’t you interrupt your mother, you little cow!”

    Me: “Ah excuse me? I take it you’re this little girl’s parents?”

    (They both look at me with a mix of disgust and shock.)

    Mother: “What’s it to you?”

    Me: “Well, I’m not a parent, but if I’d lost my daughter I wouldn’t be insulting and yelling at her, especially since she’s literally just stopped crying.”

    Father: “You rude little s***! Who do you think you are?!”

    (The father gets a tap on the shoulder by the security team that had just arrived.)

    Security Guy #1: “Well at a guess, I’d say this is the staff member who found your daughter and has been looking after her.”

    (The girl holds up her bucket of cola bottles, squashed down as far as we can get them.)

    Girl: “He let me have all of these sweets!”

    Mother: “We better not have to pay for them!”

    (I just about hold my tongue, but the security guys say what I am thinking.)

    Security Guy #2: “Are you for real? You lose your kid and you’re worried about paying for a bunch of cola bottles?!”

    Security Guy #1: “Tell you what: any complaints or questions you have we’ll sort out at the security office with all the other paper work, and let these guys get back to their jobs.”

    (Just as they leave, the girl gives me a hug and says ‘thank you.’ I don’t know what happened to her, but I hope the parents eventually saw sense as to what’s important in life.)


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