October Theme Of The Month: Halloween!

Category: Bad Behavior

Got To Give Him Credit For Persistence

, | Beltsville, MD, USA | Bad Behavior, Crazy Requests, Money

(I work for an online retail store. Our website charges customer’s credit cards automatically when they place their order, and we often have to handle refunds for a variety of reasons. One customer decides we are taking too long to ship his order and demands we refund his card.)

Customer: “I’ve been asking for a refund for weeks and you promised me it was done last Friday!”

Me: “Sir, you cancelled your order last Thursday and the refund was put through on Friday.”

Customer: “I don’t see anything on my credit card yet!”

Me: “Sir, this is Monday. Transactions can take five to seven business days to process by the card issuer. I can provide you with the transaction ID number and you can talk to them, but as far as we’re concerned the refund is complete.”

(Customer is given the information and rudely hangs up. About one hour later, he calls back, even more furious.)

Customer: “I want to talk to your manager! You lied to me!”

Me: “Sir, please calm down. What seems to be the problem?”

Customer: “You gave me a bogus number! My credit card company says that number is useless and they haven’t seen anything. You’re probably scammers and I’m going to report you to the BBB!”

Me: “Sir, I assure you the transaction was put through. Please just give it five to seven—”

Customer *interrupting* “That’s bull****! I asked them and they assured me that all transactions were immediate! I’m going to file a chargeback against you and report you!”

Me: “I’m not sure who told you that, sir, but that is how long it can take. If you wish to file a chargeback you are free to do so, but understand that this may lock the funds up even longer while they investigate your claim.”

(Customer curses us out and hangs up. About 30 minutes later, he calls back, calmer but with an attitude.)

Customer: “I want you to stay on the line. I’m putting this through on a three-way with my bank.”

Me: “Certainly, sir. I’ll stay on the line with you.”

Bank Teller: “This is [Major Credit Card]. How can I help you?”

(Customer proceeds to go on a rant about how we took his money and how he wants to take legal action to regain the funds.)

Bank Teller: “Okay, so you want to check on a chargeback claim. What is the case number?”

Customer: “No, I don’t have a case number yet. I just want them to refund their money?”

Me: *to Bank Teller* “Ma’am, we have already performed the refund. I see the transaction in our processing statements and have an ID number.”

Bank Teller: “Wait, so this is a credit card refund?”

Me: “Yes, ma’am.”

Bank Teller: *to Customer* “Sir, if they’ve already refunded the card, you should see the transaction in five to seven business days.”

Customer: “WHAT?! That’s not what they told me when I last called in! That’s bull-s***!”

Bank Teller: *sternly to Customer* “Sir, please do not use foul language. That is how long it takes to process the refund on our end.”

Customer: *much quieter* *sighs* “I see.”

Bank Teller: *in a serious voice* “Is there anything else I can help you with?”

Me: “No, ma’am. Thank you.”

Customer: *quietly* “No.”

(Bank Teller hangs up.)

Me: “Sir, is there anything else I can do for you?”

Customer: *unhappy but quiet* “No. I guess I’ll wait.”

Me: “Certainly, sir. You have a nice day.”

(Customer hung up without a word.)

Never Too Late To Ask For A Discount

| Tampa, FL, USA | Bad Behavior, Crazy Requests

(I work in a small sporting goods store where we allow customers to demo certain products before purchase. They sign a form agreeing to bring them back within a week or be subject to late fees. This customer slipped through the cracks and was 4 weeks late. I decided to call and give him one day to return our products before we charged him.)

Me: “Hello, sir! My name is [My Name]. I’m calling from [Company]. I’m calling about a couple of demos you have out from us.”

Customer: “Hmm? Oh, yes! I do have those!”

Me: “Yes, sir. You are actually four weeks late on returning them. I wanted to remind you that our store policy is to charge your card for late returns, but if you can get them back to me by the end of tomorrow, I won’t charge you for it.”

Customer: “Oh, ok. I was actually going to buy one of them.” *he proceeds to tell me which one* “How much does it cost?”

Me: “The price on that one is $189.00.”

Customer: “Oh, wow. And can I have a discount on that?”

Service Is Wasted On Him

| Humberside, England, UK | Bad Behavior, Food & Drink

(I work in a pub that also sells food. The pub is quite large so it actually has two bars, one in the front and one in the back. On this day, I’m working the back bar, which has a broken coffee machine. When it’s quiet I will simply go to the front bar to make customer’s hot drinks, but at the present moment it’s quite busy, so I’m simply apologizing for the inconvenience and directing customers to the other bar if they want hot drinks. An elderly gentlemen comes up to the bar.)

Customer: “Two cappuccinos, please.”

Me: “I’m really sorry, but the coffee machine is broken at the moment. If you’d like to pop down to the other bar, my colleagues there can get you your coffees.”

Customer: “The machine’s broken?”

Me: “Yeah, once again I’m really sorry about that.”

Customer: “Well, aren’t you a waste of space?”

(And with that he walked out.)

Wasting Time To Calm Down

| Foley, AL, USA | Bad Behavior

Me: “Customer service, how may I direct your call?”

Customer: “I need to know when my delivery is coming.”

Me: “Okay, Do you know if it’s being delivered today?”

Customer: “Don’t give me that s***, b****! Just ask my d*** name! You’re only going to be delivering to one [Name]! I already talked to the manager because I had problems with your stupid customer service rep yesterday! So stop wasting my d*** time!”

Me: “Okay, sir. How do you spell your name?”

Customer: “It’s [Name].”

Me: “Well, sir. According to my records, you do have a delivery today. The guys will call you and give you a two-hour window.”

Customer: “And they don’t have the d*** schedule yet?”

Me: “Sir, it’s an hour before the store even opens. No, they don’t.”

Customer: “But they will call?”

Me: “Yes.”

Customer: “Well, why didn’t you just tell me that instead of asking a bazillion questions? Stupid b****! All you want to do is waste my d*** time!”

Me: “Well, sir, if you’d answered my first question instead of throwing a tantrum, this call would’ve ended much more quickly. Would you like to speak to my manager?”

Customer: *click*

Said With The Breast Intentions

| Arlington, VA, USA | Bad Behavior, Health & Body

(I work at a maternity store. I arrive and go behind the counter to clock in. A pregnant customer I have never met is draped over the counter, complaining to my coworker about back pain from her large breasts. She looks at me, glares, and says loudly to my not-large breasts:)

Customer: “Of course, SOME PEOPLE don’t have that problem!”

Me: “Thanks for that.”

Page 20/174First...1819202122...Last