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    Category: Bad Behavior

    A Thin And Crispy Argument

    | MI, USA | Bad Behavior, Family & Kids, Food & Drink

    (I am managing a very busy popular grab-and-go pizza place. The customer is the father of some former employees and his family; we always tend to give them a good deal on their food since two of his kids have worked at our location in the past. On this occasion they have received their food, with significant discount, when the father comes back into the store with a displeased look on his face.)

    Customer: “Hey, [My Name], can you come over here?”

    Me: “What seems to be the problem?”

    Customer: *opens pizza box displaying the thin and crispy pizza they had ordered and steps back, arms crossed with a look of disgust*

    (I look at the pizza and can see nothing wrong.)

    Me: “I don’t understand.”

    Customer: “You would eat this?!”

    (I look again and see that the pizza has all the characteristics that we look for when making a thin crust, particularly the fact that it has cooked slightly longer than our classic crust pizza, to give it the crispy part of the ‘thin and crispy.’)

    Me: “Of course! It looks delicious!”

    (He looks at me dumbfounded.)

    Customer: “No, this pizza is burnt!”

    (Every time they have ever ordered this same pizza, it has always looked like this, but, trying to be nice I explain to him.)

    Me: “Well, I will gladly make you a new pizza but this is how our thin crust pizzas come out of the oven. If you would like to have your pizzas lightly cooked, then we need to have that information before the order is made, so that we can have everything the way you would like it.”

    Customer: *looks as if he is struggling to hold back anger* “I have never seen a pizza look like this and I have been to several [Pizza Chain]s in this area! I want my whole order redone!”

    (At this point, I have a line forming behind him and I can see other customers begin to look annoyed at the extended wait.)

    Me: *to the workers making the pizzas, with just a hint of incredulity* “Hey, I need [Customer]’s order redone! Make sure everything is lightly done and perfect for him before he leaves again.”

    (He then storms out of the store, leaving his kids to wait for the food. After the rush has calmed down a bit, I and a coworker, the one who had cut the pizzas for him originally, are in the back of the store inspecting the pizzas he had the issue with.)

    Coworker: “I can’t believe he would make such a fit about his food, in front of a lobby full of people, especially when he has had two kids work here in the past who have had to deal with rude customers like him!”

    Me: *grabbing a slice of the thin crust and taking a bite* “Oh, well. I was hungry anyway!”

    Pressured Into Showing Your ID

    | Weirton, WV, USA | At The Checkout, Bad Behavior

    (So, my store has only started selling cigarettes recently, and corporate office demands we ID each and every single person, each and every single time, regardless of how old they look. Failure to do so can result in immediate termination. An older looking gentleman asks for a pack of cigarettes.)

    Me: “May I see a piece of ID sir?”

    Customer: *becoming furious* “What? Does it look like I dye my beard grey?!”

    Me: “I do apologize, sir. It is company policy and I do not want to lose my job.”

    (He shows me his ID, reluctantly, looking more angry every second. After the transaction is complete he says:)

    Customer: “You are lucky my blood pressure medicine is working, because I’m so mad at your punk a** it would go through the roof!”

    Me: “Sir, do you know what else helps with blood pressure?”

    Customer: “WHAT?!”

    Me: “Not smoking cigarettes.”

    A Little Extra Goes A Long Way

    | Los Angeles, CA, USA | Bad Behavior, Crazy Requests

    (Customers are often upset by the turnaround time we quote — up to two weeks during the busiest season. They almost always point out how easy or quick their repair should be. As we are standing within the repair area, it is easy enough to point at all the bikes all over and explain that all these people were here first. On occasion, a customer would drop this one on me:)

    Customer: “Well, how about I pay you extra, and you skip me ahead of all those people to the front of the line and you do my repair right now?”

    Me: “That sounds great, but first let me call all the people ahead of them and ask if they’d like to pay extra to keep their place in line…”

    Customer: “ALL RIGHT, fine.”

    His Logic Doesn’t Check Out

    | Chicago, IL, USA | At The Checkout, Bad Behavior, Money

    (I am working at the registers along with a head cashier shortly before closing. One of our regulars, a very old man, shuffles up to my register. I’m a little surprised, as he usually only talks to Manager, sometimes waiting for hours until Manager starts his shift.)

    Customer: “Yes, I’d like to buy this book.”

    Me: “Certainly! That will be [total].”

    (Customer pulls out a very old leather case with about 100 sheets of perforated checks. He slowly flips to the correct page, slowly starts to fill out a check, and then drops the whole case on the floor, scattering pages everywhere. I help him pick up.)

    Customer: “Oh, no, these need to be in order! Help me put them in order!”

    Me: “Sir, perhaps we should finish the transaction. Then you can put these back in order later.”

    Customer: *getting angry* “That is RIDICULOUS! How am I supposed to know which check to fill out?!”

    Me: “It’s the one you’ve already started filling out?”

    Customer: *muttering* “This is ridiculous. You people are SO unhelpful. I don’t even know why I shop here!”

    Head Cashier: *whispers to me* “Just do it, or we’ll never get out of here.”

    Me: “All right, sir, let’s get these back in order.”

    (Customer insists he put them back in order, very very slowly, while I hold the case. Nothing else will do. 20 minutes later, the check is finally filled out and we can continue with the transaction.)

    Me: “And can I see your driver’s license?”

    Customer: “My WHAT?!”

    Me: “Driver’s license, passport, or other state ID?”

    Customer: *getting hysterical* “What?! WHY?!”

    Head Cashier: *jumping in* “Sir, you’ve shopped here for years. You always pay by check. You KNOW you have to show us your license.”

    Customer: “THAT’S IT! I’m getting the manager!”

    (The customer storms off, and comes back with the manager.)

    Manager: “So, what seems to be the problem?”

    Me: “He’s paying by check.”

    Manager: “Okay, can I see your license, sir?”

    Customer: “Sure, here you go!”

    (Customer handed over his license, the manager finished the transaction in about 30 seconds, and we ushered the man out and closed the store.)

    Will Have To Park This Service

    | Australia | Bad Behavior, Criminal/Illegal, Family & Kids

    (The store where I work has a ridiculously tiny and awkwardly shaped car park, so on the weekend it can be difficult to find a parking spot. On one extremely hot Saturday I am working at the service desk when a customer comes through the door and pushes past all the other customers in line.)

    Customer: “I need to return this cushion.”

    Me: “I’m sorry, ma’am. I’ll be happy to serve you, but you’ll need to join the queue.”

    Customer: “No, you don’t understand! I can’t wait in that line! I didn’t park my car and my baby is still inside!”

    Me: “So, you’re telling me that you’re blocking everyone else in the car park and you locked your baby inside your car, on a forty degree day?”

    Customer: “Yes, exactly! You need to serve me first!”

    Me: “Ma’am, I won’t serve you until you have parked your car correctly and brought your baby inside with you.”

    Customer: “You can’t refuse me service! I demand to talk to your supervisor!”

    Me: “That’s fine; I’ll be happy to call her for you after you park your car and bring in your baby.”

    (She swore under her breath and left in a huff. I didn’t see her again that day.)

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