Featured Story:
  • Making False Bald Statements
    (1,461 thumbs up)
  • February Theme Of The Month: Hazardous Customers!
    Submit your story today!

    Category: Bad Behavior

    Sour About The Sign

    , | Australia | At The Checkout, Bad Behavior, Crazy Requests, Food & Drink

    (I work at a kebab store at a football stadium and have just put a sign up to let customers know we have no sour cream sauce left.)

    Customer: “I will have sour cream for the sauce.”

    Me: “Sorry, sir, we have no sour cream.” *points to the sign*

    Customer: *picks up the sign and throws it behind him and jumps on it* “Now I’ll have extra sour cream.”

    A Sudden Flood Of Laundry

    | NY, USA | Bad Behavior, Crazy Requests

    (I work as an attendant at a coin-op laundromat. It’s open 24 hours, but we only have staff inside from about 9 am – 4 pm most days. One of the services we offer is a drop-off laundry service where customers who do not want to wait around can drop off their laundry, and we will wash, dry and fold it for them for an extra charge. However, because staff is only on-hand until 4 pm, our policy is that any laundry that is dropped off after 2 pm will be done the next morning and be ready by noon. One day, it’s 4 pm and I’ve just locked up the office for the day, when suddenly a car screams into the lot and a young woman rushes out, carrying several huge canvas bags full of laundry.)

    Customer: *exasperated and out of breath* “Wait! Don’t close! I need you to do this laundry!”

    Me: “Okay.”

    (I re-open the office and begin to prepare a drop-off slip, assuming she wants me to do it the next day.)

    Customer: *dropping laundry in front of me* “I need this done within an hour.”

    Me: “Oh, I’m sorry. That’s going to be impossible today.”

    Customer: *shocked* “What? But I need this done in an hour!”

    Me: “I’m really sorry, but our office closed at 4. Any laundry dropped off after 2 has to be done the next day, because it can take a long time to get certain orders done. And your order looks quite large, so there’s no way I could get it done within an hour, anyways.”

    Customer: “Bull-s***! My washer and dryer at home could do all of this in a half hour!”

    Me: “I’m sorry, but I’ll have to disagree. You have a huge load of laundry.  It’d probably take me two hours or so to wash, dry and fold everything there. If I may ask, why not just do the laundry in your machines if they’d supposedly get it done so much quicker?”

    Customer: “You’re just lazy! You’re lazy! I don’t want to do my laundry. I want you to do it!”

    Me: “I’m sorry, but I already clocked out and the office closes at 4 pm. The policy is no orders after 2 pm can be done the same day. And I’m hardly lazy. I did a shift that was nearly 20 hours straight last week in order to work on a huge order from a local flood-zone. Then I came in for another 10 hours the next day to finish it.”

    Customer: “So you’re lazy AND a liar!”

    (The customer turns and storms off, inadvertently slipping on the floor and falling to her knees because she is stomping around haphazardly. She stands up, turns, and screams at me.)

    Customer: “Your lazy a** isn’t leaving until you scrub this flood! I just slipped on it because your lazy a** won’t clean it! I’ll have you fired if you don’t fix this!”

    (I had literally just mopped up about a half-hour earlier and gotten it very clean.)

    Me: “Okay.”

    (I mopped the floor a second time and put down a “Caution: Wet Floor” sign while she glared at me. She finally stormed out after unsuccessfully trying to get me to do her order again afterwards. I was finally able to leave an hour after closing. In that hour, she made no effort to do her own laundry, even though she needed it done ‘in an hour.’)

    No Gratitude Attitude

    | UK | Bad Behavior, Criminal/Illegal, Technology

    (I work at a sporting goods store. I go and check the changing rooms when I notice a smartphone sitting on the bench. I pick up the phone, figuring someone had set it down and forgotten it, and take it into the manager’s office. Ten minutes later, a customer comes up to me whilst I’m at the till.)

    Customer: “I left my phone in the changing room just now and I went back in and it’s gone. Have you seen anyone walk out with it?”

    (I know straight away the phone he’s on about, but need to play dumb so that he can identify it before I hand it to him.)

    Me: “I’ll check with the manager and see if it’s been left with us, sir. Would you be able to describe it to me so I know what to look for?”

    Customer: “It’s a white [Smartphone] and it’s in a green case. If you press the menu button the lock screen shows a Star Wars background.”

    (I go back into the office and pick up the phone, checking the background and sure enough, it’s a Star Wars one. I take it back out to the customer who snatches it from my hand.)

    Customer: “So you were planning on stealing it, then?”

    Me: *taken aback* “Steal it? No, sir, I found it in the changing room earlier and no-one was in the immediate area. I took it to the manager’s office to make sure no-one else picked it up and took it.”

    Customer: “I saw you go in there just after I came out and put it in your pocket. You were going to steal it and sell it, weren’t you?”

    Me: “Actually, sir, I’m quite offended by that. I would never consider stealing another’s property. I put it in my pocket so no-one else would try to collar me for it and claim it as theirs on my way to the office.”

    Customer: “I don’t believe you. I’d like to speak to your manager, please.”

    (I phone the manager who saw the whole thing on the office CCTV. She comes out to the till area.)

    Customer: “I think you need to reconsider who you hire to work in your store. This boy here just tried to steal my phone from the changing rooms. Lord knows what else he’s stolen from under your nose whilst he’s been here.”

    Manager: “Actually, sir, I saw the whole thing on the CCTV monitor I have in my office. He was routinely checking the changing rooms when he noticed your phone, unguarded, on the bench, and bought it straight to me to ensure no-one else would have the opportunity to take it instead. I also saw you leave the changing room a good ten minutes beforehand; you’re lucky the phone wasn’t taken by someone else in that time.”

    (The customer turns to me one last time before he leaves.)

    Customer: “If I find so much as ONE SCRATCH on this phone, you’re paying to have it repaired.”

    (The customer storms off and out of the store.)

    Manager: “I love the gratitude we get in retail when we help people who forget their stuff and make sure it isn’t stolen. You’re due your break anyway. Go and kick a bin or something whilst you’re at it.”

    Didn’t Make New Calendar Year Resolution

    | USA | Bad Behavior, Crazy Requests

    (I am the manager for a seasonal kiosk at my city’s mall. I’ve been out sick for the last couple of days with a plethora of very unpleasant infections, and though I am no longer contagious, thanks to my medication, I am still in a lot of pain. It’s the day before Christmas Eve when I get a phone call from one of my employees.)

    Employee: “We’ve got a gentleman who isn’t happy with our return policy and wants to talk to a manager.”

    Me: “Okay, put him on the phone.”

    Employee: “Sir, if you would like to talk to my boss, she’s—”

    Customer: *in the background* “I want to talk to her in person.”

    Employee: “Sir, my boss is sick. She can’t—”

    Customer: “In person!”

    (The customer continues to insist that he will only talk to the manager in person. After he is informed that I am sick and that I live 45 minutes away from the store, he says he will wait for me to come in and that he will not leave my employee to do her job until he has spoken to a manager in person. I drive to the mall to talk to him, though thankfully by now security guards have relocated him to the mall management office.)

    Me: “Hello, sir. I’m the manager for [Kiosk]. What can I do for you today?”

    Customer: “Your return policy is crap. I want to return this calendar and get my money back but your employee won’t let me.”

    (He holds up a calendar that has already been opened.)

    Me: “I’m sorry, sir, but our return policy states that we cannot do refunds on opened merchandise.”

    Customer: “It’s a store policy! You’re the store manager! You can let me return it.”

    Me: “I can’t do that. It’s a corporate policy.”

    Customer: “I want my money back!”

    (He shoves the calendar at me; I see that it is one of our $8 sale calendars; most of our products are $15. I also see that not only is it open, he has also written on some of the squares for January.)

    Me: “…You’ve already written on this.”

    Customer: “I’m not happy with my purchase! I want my money back!”

    Me: “I’m sorry, sir, but corporate’s return policy will not allow me to issue a cash refund for opened merchandise that has been written on. If you would like to take this up with corporate, I can get you our corporate customer service number.”

    Customer: “No! You WILL give me my money back RIGHT NOW.”

    (He then proceeds to start swearing. Having had more than enough of this, I turn to leave, and he actually makes a grab for me! One of the security guards intercepts him before he can touch me.)

    Security Guard: “Oh, no, you don’t.”

    Customer: “This isn’t fair! I want my money back! The customer is always right! You were supposed to back down after I yelled at you in person!”

    (He kept this up while one of the other security guards called the cops. As he was still going at it when they arrived, the cops ended up arresting him… all over an $8 calendar. Merry Christmas, jerk.)

    Have A Hunch About Why They Want To Munch

    , | MI, USA | At The Checkout, Bad Behavior, Criminal/Illegal

    (Our fries take almost four minutes to cook and a customer has just ordered four large fresh fries. Two people have already told her there will be a wait on them. I notice a strong smell coming from her vehicle when she comes to my window.)

    Me: “Okay, ma’am, here are you drinks and your fries will be done in about three minutes. If you just pull forward a bit I’ll bring your order right out to you—”

    Customer: “Oh, h***, no! I ain’t waiting for my d*** food! Give me my food now!”

    Me: “I’m afraid your fries aren’t done-”

    Customer: “I don’t care! GIVE ME MY FOOD!”

    Me: “You ordered four large fresh fries-”

    Customer: “I WANT YOUR MANAGER!”

    Me: “Our fries take four minutes to cook. Two of my coworkers have already told you that you will be waiting on them. I apologize—”

    Customer: *still yelling* “I SAID GET ME YOUR-”

    Me: *yelling over her* “EITHER PULL FORWARD OR I’LL CALL THE COPS ABOUT THE STENCH OF MARIJUANA COMING FROM YOUR CAR.”

    Customer: *suddenly meek* “Uh… I’ll… I’ll just pull forward.”

    (I turn around to see my manager staring at me.)

    Manager: “I hope to God she doesn’t complain about you because I’d hate to write you up for that.”

    Page 2/13512345...Last