Category: Bad Behavior

Put Yourself In Her Shoes

| Wales, UK | Bad Behavior

(I am clearing some shelves of wine that have been on promotion, since the promotion is ending and a new one starting the next day. I am unable to park my trolley nearby due to space and am having to carry bottles to the nearest aisle. As this conversation takes place, I am holding five bottles of wine.)

Customer: “Excuse me?”

Me: “Hi there. If you could bear with me just one second while I put these down and I’ll be right with you.”

(She says nothing so I start to walk to the trolley, only a few yards away. But…)

Customer: *grabbing my arm and tugging, hard* “Hey! Why aren’t you helping me?”

(I drop all five bottles, four of which smash and splash all over the customer’s white, expensive looking shoes.)

Customer: “Look what you did, you stupid b****! You’re gonna have to pay for these!”

(She reached down and removed her shoes, despite my protests, so she was standing barefoot in a puddle of glass-filled wine. She was still shouting at me about how much her shoes cost and how I was going to have to pay for them or she would have me arrested when the manager arrived. Having seen the whole thing on the cameras, he made her pay for the broken bottles, helped me clean up, and gave me the afternoon off.)

Urine Real Trouble

| VA, USA | Bad Behavior, Books & Reading, Liars & Scammers

(One of my jobs at the library is to bill people who damage library books. Three children’s books have been urinated on and reek. As we’ve had problems in the past with people claiming that the library fabricates damages for money, I put my gloves on and snap some pictures of the pee-soaked books. The next day, the customer comes in.)

Customer: “Your coworker says I can’t check out any more books until I pay my fines. Why the heck do I have fines?”

Me: “You returned three of our books damaged with urine and are responsible for replacing those items.”

Customer: *angrily* “I did no such thing! They were just fine when I returned them!”

Me: “Here, let me show you what we found in our book drop.”

(Shows customer pictures of damage as customer gets more agitated with each picture.)

Me: “They are damaged and you are responsible for paying for them.”

Customer: “They were just fine when I put them in your book drop!”

Me: “Are you saying that one of my staff peed on your library books?”

Worse Than An Animal

| Dublin, Ireland | Bad Behavior, Bigotry

(I used work at a restaurant in a small town. It is the evening shift and a woman eating alone keeps giving me trouble.)

Woman: “This order is not right.”

Me: “All right, I’ll just take this and bring you out the correct one.”

Woman: “No, I demand I get this meal and the correct one for free!”

Me: “I’m afraid I can’t do that.”

(She begins complaining to me every chance she got for the rest of the night. She then starts complaining about the black family eating at the table next to her.)

Woman: “I refuse to eat next to those… animals. Their smell is appalling. They probably came to the restaurant to rob it!”

(The racist remarks go on for a few minutes until two boys about 12 years old stand up from their table.)

Boy#1: “Why don’t you stop being a racist cow!”

Boy#2: “Yeah, at least those ‘animals’ know how to behave in a restaurant!”

(The woman threw her plate on the ground stormed out of the restaurant. Everyone started applauding. The black family paid for the boys’ meal and I brought them out free ice cream.)

Going On And On And Coupon

| OH, USA | At The Checkout, Bad Behavior, Money

(I used to work as a cashier at [Large National Chain]. One afternoon I am ringing out an elderly couple’s groceries. The elderly woman has a duplicate coupon for an item that she can only use one for. I give it back to her and try to explain that we don’t allow duplicate coupons. The woman becomes irate.)

Elderly Woman: “We already spend so much money here! Why can’t we just use it?”

Me: “Ma’am, you only have one of those items, and the coupons are only good for one item each. You can get another one and use the coupon, but I can’t ring the second one up when you only have the one item.”

Elderly Woman: “I don’t understand. My husband and I spend so much here. Can’t you just allow it?”

Me: “I can’t. I’m sorry, but the coupon won’t even scan, and I’m not allowed to hand-key it in at this location.”

Elderly Woman: “That’s stupid. Just forget it.” *throws her items at me* “I don’t understand why you can’t just do it when I spend so much money here.”

(I apologized to the woman and continued scanning her items. Later, I was working at the customer service desk and she went up and complained about me. To me.)

Recovered For A Picture Perfect Finish

| NS, Canada | Bad Behavior

(A mother comes in with her children for a photo session. I’m directing the kids about with a ‘Hey, could you move over here?’ or ‘Could you stand there?’ None of the children seem unhappy, and we’re having a blast. The mother suggests the exact pose I’m about to set up for. I can’t help but speak.)

Me: *bursting out laughing* “Wow! That’s amazing! Get out of my head; it’s a really scary place, you know!”

(I think nothing of the comment, as it’s happened before.)

Mother: *tone darkens* “Oh.”

(She turns around, frowning, and begins fiddling with her phone. I set up the pose for her daughter and take a few variations of it to try and make sure I get it perfect. The daughter, a completely delightful ham, distracts me from noticing the absolute anger on the mother’s face.)

Mother: “I can’t believe you! You’ve completely spoiled the mood! My children don’t even want to do this and they hate being here.”

Me: *dumbfounded* “I’m sorry… What? Was it what I said about being in my head? It’s not meant as an insult to you…”

Mother: “I don’t care! You’re so terrible! Just give us the picture of the kids together. We don’t want anything else from you. You’re just a horrible person!”

(The kids seem stunned, and the daughter practically droops. They were just getting ready to get solo shots, something they were all excited for. If I have any weak point, it’s disappointing kids. I try to save the moment one last time.)

Me: “Ma’am, I’m very sorry. If there’s anything I could do to make you feel better so we can get the last few pictures your kids seemed to want—”

Mother: “I can’t believe you! How dare you refer them as ‘my kids!’ They have NAMES you know! I can’t believe you’d say such a terrible thing to them. I want my picture, and I want to leave right now. I’m going to speak with your manager!”

Me: “Ma’am… I am the manager.”

Mother: “Wait, YOU’RE the manager? Oh, I’m going to customer services, then.” *turns to her children* “Can you believe it? This idiot is the manager? I can’t believe someone would be so awful and stupid to hire this sorry excuse for a manager. I can’t believe they let people like you work…”

(This goes on for a solid minute. I’m too stunned to speak. I get to the point I can’t take this mothers continued diatribe of insults and degradation in front of her children.)

Me: “Ma’am, I have to ask you to leave. No person deserves this level of abusive behaviour from any customer or person. I said one thing that normally wouldn’t be considered offensive, apologized for it, attempted to fix the problem and despite this, you chose to mistreat me. You’re already seeking to go above my head to report me for something pretty minor, so I haven’t got much to lose by asking you to leave and stopping you from using me for a verbal punching bag.”

(Her husband has just arrived on the scene as I finish my speech, so she turns to him.)

Mother: “Can you BELIEVE that? She’s telling me to leave! She doesn’t have that right! She’s just a terrible person!”

Me: “Ma’am, I’ve told you to leave, and I mean it. I will call security and have you removed.”

(I move to pick up the phone. Her husband shrugs his shoulders and reminds her that they need these pictures for someone other than her. Her body crumples and her tone changes entirely.)

Mother: “Please, this is for my son’s [relative] who’s [in a very far away place]. My son is going to [far away] university and we won’t be seeing him for a long time. It’s very important to them.”

Me: *hangs up the phone and sighs* “Fine, I’m going to put something together for them. But I want you to leave once I’m done.”

(I move around to gather a CD and put their session on it. Every time the mother looks at me, her composure crumples a little more.)

Mother: *meekly* “I could pay…”

Me: *I hand over the CD* ”Ma’am, I have never, ever in my time here have had to ask someone to leave like that. That was a terrible experience to have and your payment to me is to never, ever treat another human being like that again.”

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