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    Category: Bad Behavior

    Avoiding Spring Bathroom Break

    | Fairfield, CT, USA | Bad Behavior, Food & Drink, Liars & Scammers

    (I work at a bar near the beach. It’s usually a popular spot, especially when Spring Break comes around. A trio of college students comes in ordering the Spring Break special, which is where you get pitchers of beer for $1 each until you take a bathroom break, after which it becomes regular price. Our bathrooms do not have any windows and are guarded by two security guards who stamp every patron who leaves the bathroom so management can keep track of everyone. Two of the college students used the bathroom but the third person continues to keep drinking without using the bathroom. After over 60 minutes of drinking he orders another pitcher.)

    Customer: *inebriated* “Yo, bro. Another pitcher, please!”

    Me: “Right away, sir. It’s amazing that you keep going like this.”

    Customer: “Yes, all this drinking is making me thirsty.”

    (The people nearby, including the manager, laugh when he says that. The manager decides to step in.)

    Manager: “Sir, if you don’t mind me asking, what is your secret? I mean everyone I’ve seen usually goes to the bathroom after 30 minutes of drinking but you haven’t visited the bathroom once. How do you do it?”

    Customer: “All right, I’ll show you.”

    (The man proceeded to lower his pants and reveal he was wearing an adult diaper. It was soggy looking and yellow like popcorn butter. The manager was so shocked and disgusted by this he took out his cell phone, took a picture of the guy, then whistled for one of the security guards to have the guy escorted from the bar. He then ordered the other two patrons to pay for the difference since they ‘cheated.’ Scared by the security guards, they paid and left me a nice tip!)

    Caught Between A Drunk And A Hard Place

    | USA | Bad Behavior, Food & Drink, Hotels & Lodging

    (I am a young female working alone late at night. I’m busy with another customer when a heavily intoxicated man starts yelling sexist and obscene slurs at me, despite his friend trying to pull him away. The customer in front of me turns towards him.)

    Customer: “Hey buddy! F*** off! Can’t you see that she’s not interested?!”

    (The drunk makes a move towards him, but thankfully his friend finally manages, with lots of effort, to finally pull him away.)

    Me: “Thank you. I didn’t know what I was going to do.”

    Customer: “No problem, I always wanted to say that when working in customer service.”

    (We finish with his issue and then…)

    Customer: “So, can I get your number?”

    Me: “Ah, sorry, we’re not allowed to give our numbers to customers.”

    Customer: “Oh well, you missed out. Probably a [gay slur], ain’t ya…” *walks off*

    Me: “…”

    A Bark As Bad As The Bite

    | France | Bad Behavior, Top

    (It’s a very busy week in our shop. My colleague and I are running to keep up. A customer enters the shop, and we both salute him politely. The customer mumbles something and snaps his fingers at my colleague. She manages to smile at him as she answers:)

    Colleague: “I will be with your shortly, sir. Just a minute, please!”

    (The customer huffs again and turns to me. This time, he doesn’t just snap his fingers, he whistles as you would call a dog before pointing at the ground in front of him. My answer? I bark at him before smiling sweetly.)

    Me: “Sir, if you treat us like dogs, be ready to be answered by b****es. Please leave.”

    (All the other customers applauded when he left!)

    This Customer Is A Train-Wreck

    | Wales, UK | Bad Behavior, Family & Kids, Technology, Tourists/Travel

    (A woman comes in with her daughter.)

    Customer: “Hi, I’d like to collect some pre-booked tickets.”

    Me: “Sure! Have you got the booking reference printout?”

    Customer: “No.”

    Me: “Oh, well, never mind! If you have it written down in another format or maybe saved in your phone, I should still be able to find it.”

    Customer: “No. I don’t have it. The girl who served me last time didn’t ask for it. I just put my card in the machine.”

    Me: “I’m sure you must have misunderstood. We cannot issue tickets without some type of secondary reference. Do you know the postcode associated with the billing address, and could I have your surname?”

    Customer: “I don’t see why I need to give you those details. Look, I just want to print my daughter’s tickets and go back to work. You’re costing me money here.”

    Me: “I’m sorry, but unless you can give me more details such as name, postcode, and destination, I can’t print your tickets. Look—” *swivels computer screen so the customer can see* “—here are the search fields I have for when there is no collection reference number available. Unless I can fill in two of these, I cannot print your tickets.”

    Customer: *turning to daughter* “WHY DIDN’T YOU SAVE THE REFERENCE NUMBER?”

    Customer’s Daughter: “Sorry, mum, you said I shouldn’t waste paper and the ticket people didn’t need it.”

    Customer: “Well, clearly they do. YOU’RE ALL COSTING ME MONEY HERE!”

    Me: “I’m sorry, but one of the terms is that you provide a reference for collection. Could you please let me try and help you with some of your other details?”

    Customer: *snappily* “FINE! It’s [Surname] and [postcode].”

    Me: “I’m sorry; nothing’s come up.” *shifts screen around again so she can see* “See? Could you have used a different postcode?”

    Customer: “No. Look, this really isn’t good enough. Why won’t the destination work on its own?”

    Me: “I’m sorry, but hundreds of people travel every day from [Our Station] to [Major London Station]. I’m just thinking: whose email did you put in? Since it’s quiet in here, I could let you around the back to use one of the staff computers to log in and find me the reference number. I should tell you though, that this is against company policy and that I am doing this at my own risk. I could face disciplinary action.”

    Customer: “It’s [Daughter]’s email. Can she just do it? Can I go? I need to get back to work.”

    Me: “If yours was the payment card, then I am afraid you will need to wait until your daughter has accessed her emails since the reference number is useless without the payment card and vice versa.”

    Customer: “Fine. [Daughter], go in the back with this idiot and see if you can’t find this bleeding reference number between your half-a-brain-cell each.”

    (The daughter nips around to my side of the booth, accesses her email, and within 30 seconds I have the tickets up. The woman inserts her card and collects her tickets, and before she leaves decides to have one more dig at me for how slow I was to get her tickets up on the system.)

    Me: “I’m sorry it took so long to resolve your issue, but perhaps next time you might consider writing the reference number down? You needn’t print it; in fact [Train Company] offers to send a free SMS containing the details to your phone. It would save an awful lot of problems.”

    Customer: “Or, you know, they could just hire competent staff who don’t need reference numbers!” *to Daughter* “Look at all the money you’ve cost me! I’m selling your Xbox when I get home!”

    (She stormed out. Fortunately I haven’t seen her since, although the daughter stopped by on her return journey to thank me for helping her.)

    That Snobby Attitude Isn’t Working For You

    , | Toronto, ON, Canada | Bad Behavior, Crazy Requests, Top

    (I work at a high-end gourmet grocery store as a cashier. Most of our customers are well-off. I work within walking distance from the store. I often cut through the parking lot of another grocery store to cross the street to my place of employment. One day after my shift I am crossing the parking lot of the other grocery store towards home. I DO NOT work at the other store. I hear my name being called and see a snobby lady I recognize as one of my regular customers gesturing for me to come to her. Not wanting to be rude, I walk over to her and to see what she wants.)

    Customer: *snaps her fingers* “Finish loading my groceries into my car!”

    (She then gets into the drivers seat to wait. I stand there stunned for a moment then go to the driver’s side window.)

    Me: *politely* “I am off duty and I do not work actually for this particular grocery store.”

    Customer: *annoyed* “I am not stupid! I know you do not work here but I am a regular customer of your store and you should help me!”

    (I just look at her open mouthed and walk away. She flips out and starts yelling after me.)

    Customer: “Your manager will hear about this!”

    (The next day I am called to the office and my manager told me that the lady called and said I refused to help her pack her car. When I explained to my manager that this happened after my shift and at the grocery store across the street, he called the lady back right in front of me and sternly told her that if she ever harassed one of his employees or made a false complaint again he would ban her from the store. I never saw her face in the store again!)

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