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  • Always Time For A Rhyme
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  • Category: Bad Behavior

    Customers In Glass Stores Shouldn’t Throw Stones

    | Austin, TX, USA | Bad Behavior, Theme Of The Month, Top

    (My store is right next to a movie theater in a really rich area. The mall mostly caters to wealthy adults, and as such does not have a food court. My store is the only non-sit down food in the mall. I have just closed down for the night. My store front is glass without blinds.)

    Group Of Teenagers: *banging on the windows and doors* “Hey! Let us in! We need cookies!”

    (They then proceed to pull on the door and make all sorts of noise. Finally I confront them.)

    Me: “My store is closed. You were aware of this and still you banged on the door and nearly set off the alarm. Now you have left marks all over my windows and doors. You will clean them up now, and then you will leave.”

    (I hand them paper towels and window cleaner.)

    Lead Teenage Boy: “I don’t have to do that! You can’t make me! What’ll happen if I don’t?”

    Me: Well, [Lead Teenage Boy], not only do I know your name, as well as where you live, I can ban you from the store and have security escort you from the property. I can also look at the door carefully and if there is damage, file a report with the police department. I guess you forgot that I used to ride your bus, didn’t you?

    (They proceeded to clean up the windows and never banged on my doors again. Believe it or not, they were not the only kids whom I made clean the glass.)

    Closing Late Is Such A Rush

    | Sydney, NSW, Australia | Bad Behavior, Crazy Requests, Theme Of The Month

    (We’ve had a customer in store for well over two hours. She’s prevented us from finishing jobs because she’s monopolised our time. She’s wanting to buy fabric for curtains for a holiday home.)

    Coworker: “Just letting you know that we are actually closed now. Have you decided what you want yet?”

    Customer: “Yes, I’ll take this fabric, I need 20 metres.”

    Coworker: “Are you sure it’s the one you want? There is no return on fabric. Maybe you should take a sample home to show your husband.”

    Customer: “No, it’s fine. I’ll take it.”

    (I am counting out my register while Coworker measures the fabric.)

    Customer: “I bet you are just waiting to leave, right?”

    Coworker: “Yes, we are, but because we’ve been with you for the last few hours we can’t. We have to finish these jobs before we can leave.”

    Customer: “So you can be thankful to me for getting you overtime.”

    Coworker: “We don’t get overtime. We get paid only until 5:30.”

    (She finally leaves.)

    Coworker: “I am so glad she’s gone. She was such a time waster and I have a bad feeling that she is going to try to return the fabric, because she made me choose it for her.”

    (It’s after seven before we can finally leave. Sure enough a couple of days later she returns with the fabric because her husband doesn’t like it. My coworker refuses to do it but after insistence by the customer refers her to the store manager.)

    Coworker: *to me* “If he returns it, I am going to be so pissed”.

    (He did return it, because the customer told him that she was rushed into the choice by us.)

    Don’t Discount The Customer’s Ability To Discount, Part 2

    | VA, USA | At The Checkout, Bad Behavior, Family & Kids, Movies & TV

    (We have discount five pm shows during the week, and one pm shows on weekends. People often show up at five pm on weekends wanting a discount, but most are suitably good-natured on finding out that they were using the wrong day’s newspaper to get their information. A customer comes in dropping off his teenage son.)

    Customer: “One, please.”

    Me: “That’ll be [full price amount].”

    Customer: “No, I only want one.”

    Me: “I know. It’s full price.”

    Customer: “No, it isn’t. It’s discounted. The newspaper says so.”

    Me: “Our weekend schedules are different. You’re using a paper from another day. I’m sorry. I know it’s inconvenient and a lot of people make that mistake, but it is full price.”

    Customer: *getting belligerent* “No. It is discounted and I will not pay full price.”

    Me: “I really am sorry, but as I said, a lot of people make this mistake. I can’t give you the discounted price.”

    Customer: “I’m going to go get the newspaper from my car and show you and you’ll have to give me a refund.”

    (The customer pays full price for his son, who scampers inside, as several dozen pairs of eyes wait to see what will happen. Many of them have paid full price and will no doubt want refunds, too, if I give this customer one. Then, about a minute later, he reappears with a paper.)

    Customer: *arrogantly and rudely* “Why don’t you tell me what it says right here?”

    Me: *reading from newspaper* “That says 5:00 at the discounted price.”

    Customer: *beaming*

    Me: “Now why don’t you tell me what it says right here?”

    Customer: *reading from paper* “Showtimes listed are for today… only.”

    (At that point he turned and walked off, without so much as a good bye to his son. I think the son at least enjoyed the movie.)

    Related:
    Don’t Discount The Customer’s Ability To Discount

    A Dragon Cannot Be Killed By Fire Or Bad Parenting

    | Sandusky, OH, USA | Bad Behavior, Family & Kids

    (I work at a popular amusement park. A family with children comes in with their children. There are two boys and two girls in a toy gift store.)

    Mother: “Okay, you guys can pick one toy each!”

    (The one daughter picks a very pink and fluffy stuffed animal, while the boys pick a toy bow and arrow. The youngest girl picks a stuffed dragon.)

    Me: “Oh, cool, a dragon!”

    Little Girl: *holds up dragon* “Raawwwr!”

    Me: “Oh, scary!”

    Mother: *pulls dragon out of her hands* “Oh no, sweetheart! Dragons are not for sweet little girls!”

    (The mother then shows the little girl a more girly toy and everything pink. Next the little girl picks up a green dog.)

    Mother: “No! Little girls like pink! If you don’t get anything pink or girly you can’t get anything at all.”

    (The little girl starts crying and then the mother pays for the toys of her other siblings.)

    Mother: *to me* “One of these days she will learn her place. Only gay girls like those kind of toys she picked out. I am trying to get her more girly and into pink so she can be straight.”

    Me: *stunned silence*

    Off Track Call Back

    | USA | Bad Behavior, Crazy Requests

    (I work in a call center where the supervisor department closes at 11pm. It is now 10:30pm.)

    Customer: *explanation of lengthy issue that I cannot fix*

    Me: “All right. In order to take care of this issue, I will need to go ahead and transfer your call over to my supervisors, and they will assist you further.”

    Customer: “NO! I will NOT be transferred! You have to fix this for me!”

    Me: “I’m sorry, ma’am, but I do not have the ability in my system to fix this for you. My supervisors will be more than happy to take care of this for you, though, so let me just transfer you—”

    Customer: “NO! NO TRANSFERS! FIX IT! I’m not hanging up until you fix it for me!”

    (This goes back and forth for almost 45 minutes, with me continuously telling her I cannot fix it for her, and her demanding that I do.)

    Customer: “FINE! Just transfer me already!”

    Me: “I’m sorry ma’am, but our supervisor department closed 15 minutes ago. I can have one of them call you back tomorrow.”

    Customer: “WHAT?! You purposefully kept me on the phone after they closed! You just didn’t want me to talk to them! I’m going to call my lawyer about this!” *slams phone down*

    Coworker: “Wow… Guess that’s a callback, then.”

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