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    Category: Bad Behavior

    Pola-Roid Rage

    | Wasilla, AK, USA | At The Checkout, Bad Behavior, Liars & Scammers

    (I work the returns counter at a retail store. We have a customer that comes in every couple of months and returns several packs of Polaroid film, each worth about $20. She never has a receipt and always has the same excuse that she bought too much for the occasion. We suspect she is stealing them from another store in the area, and returning them at our store. Our loss prevention team doesn’t have enough on her to deny the returns. The electronics department implements a policy that we are not allowed to return Polaroid film without a receipt if it doesn’t have one of our security tags on it. Sure enough, the customer comes back in after this policy is in place. None of the boxes she brings in have our security tags on them.)

    Me: “I’m sorry, ma’am. I’m not able to return these without a receipt.”

    Customer: “But I’ve returned these here before. Why can’t I now?”

    Me: “I’m sorry, ma’am. They changed our return policy. We are no longer allowed to return this type of film without a receipt if it doesn’t have our security tag on it.”

    Customer: “Well, I know I bought it here. I want my money back.”

    Me: “Again, I’m sorry, ma’am. These do not have our security tag on them. I cannot do a return without a receipt. Could you have purchased them from [other store in the area]?”

    Customer: “NO! I bought them here. If I can’t return them here I just won’t shop here anymore!”

    Me: “I’m sorry to hear that, ma’am, but I have to follow our return policy.”

    (The customer walks off with her film, huffing as she goes. After about 10 minutes the customer’s husband storms up to my counter.)

    Customer’s Husband: “You calling my wife a thief?!”

    Me: “Excuse me, sir?”

    Customer’s Husband: “My wife was just up here trying to return film. She said you told her she couldn’t return it because it was stolen!”

    Me: “No, sir. I explained to her that I couldn’t return the film without a receipt because they don’t have our security tags on them. Then I asked if she might have purchased them from [other store in the area]. I never accused her of stealing.”

    Customer’s Husband: *shouting* “I’ve never seen this ‘security tag’ you’re talking about. You’re lying to me!”

    (The customer’s husband storms off towards the electronics department, shouting.)

    Customer’s Husband: “I’m going to prove you’re a liar. Then I’m gonna kick your a**!”

    (I run after him to try to warn the department manager of what’s about to happen. When the husband gets into the department he starts pulling 35mm film packs off the shelf shouting.)

    Customer’s Husband: “I don’t see no security tag!”

    (He then throws the packages over the shelf. The manager of the department is now dodging packs of film as he is trying to get to the customer. I reach him first. I grab a Polaroid film pack off the shelf and show the man the security tag on the back that I have been referring to all along. The man stops mid-throw and mid-shout, looks at me for a moment and then walks away without saying a word. We never saw either of them again in our store.)

    High Five Low Point

    | MD, USA | At The Checkout, Bad Behavior, Math & Science, Money

    (A customer has come in to pick up some parts they ordered. They provided part numbers and quantities. He is looking through the items. The manufacturer sells some of their small parts in package quantities only, and we always let customers know when they have to buy a whole package.)

    Customer: “These five are individually packaged?”

    Me: “Yes. You ordered five.”

    Customer: “No. It’s supposed to be a pack of five.”

    Me: “So you needed twenty-five?”

    Customer: “I only need one, but they’re supposed to be $2 for a pack of five.”

    Me: “Well, since we can buy them individually, we sell them individually. They’re $2 each.”

    Customer: “But I don’t want five. I only need one. I only want to buy one if they’re individually packaged.”

    Me: “That’s fine.”

    (I take the others back and finish up the transaction. The customer intently looks over the receipt after I give it to him.)

    Customer: *in a mildly upset voice* “You charged me shipping and handling.”

    Me: “Yes. You ordered things we don’t keep in stock and we were charged to have them shipped in for you.”

    Customer: “Look, I don’t want to be that a**-hole customer and stand here and argue like a jack-a**. I just want to have a conversation.”

    Me: “Ok.”

    (I wait for him to keep talking.)

    Customer: “I just want to have a conversation.”

    Me: “Ok.”

    (Again, I wait for him to keep talking.)

    Customer: “Instead of getting all upset.”

    Me: “Ok.”

    (I still wait for him to keep talking.)

    Customer: “You charged me shipping and handling for something I didn’t even want. The one part was supposed to be $2 for a whole pack.”

    Me: “Well, you called me with the part numbers you wanted. Right?”

    Customer: “Yeah…”

    Me: “And you also told me the amount of each you wanted. Right?”

    Customer: “Yeah…”

    Me: “The pricing and availability on what you wanted was looked up before they were ordered. You were told the pricing, on each, and package quantities. I told you what the prices would be plus tax and shipping. We don’t know the exact shipping amount until the items arrive. I gave you the option of paying more for shipping to get them here faster, which you declined, because you said you weren’t in a hurry.”

    Customer: “I wasn’t told there would be shipping. The guy I talked to didn’t say anything about it. Nobody said anything about additional shipping and handling.”

    Me: “You talked to me. When I gave you the prices I told you they would be plus tax AND shipping. You told me to go ahead with the order using the slower, cheaper, shipping option. I was also able to combine your order with an order of parts we normally stock, so you were only charged for part of the total shipping.”

    Customer: “Uh, oh, well… um. Thanks for having a conversation with me.”

    (The customer takes a couple of steps away, then suddenly switches to a perturbed huff.)

    Customer: “I’m going to keep the extra shipping charges in mind the next time I need to find someplace to order parts.”

    Me: “You do that, and I’ll be keeping in mind your reluctance to pay for what you ordered and the shipping you approved.”

    Misery In A Can

    | FL, USA | Bad Behavior, Family & Kids, Food & Drink

    (I’ve just finished stocking an end-cap of soup cans. It has taken me about 20 minutes to get them all lined up properly. As I’m walking away, a little boy of about six or seven comes charging up. He kicks the cans on the bottom shelf over, sending them flying everywhere. Then he grabs two and throws them, one hitting another customer in the shin and the other smashing right through a glass bottle of cheap wine.)

    Me: “HEY! What the heck are you doing, kid?!”

    Boy: “My mommy said I should go make someone else miserable for once!”

    Retired & Extremely Dangerous, Part 2

    | Birmingham, England, UK | Bad Behavior, Family & Kids, Food & Drink, Money, Top

    (My dad and I have just checked out at the supermarket. There are two elderly ladies pushing shopping carts in front of us. They are walking slowly towards the exit. Another customer is walking behind them with her son, who looks about 20. The son is obviously annoyed at the fact that he cannot get past the ladies walking so slowly. He speaks loud enough so that the whole shop can hear him.)

    Son: “God, these old people! Always getting in the way. They are useless. They should be locked up so they can’t get in normal people’s way.”

    (The son’s mum doesn’t say anything to him, but I can see that my dad is getting angry.)

    Son: “They don’t deserve pensions. Let them work until they drop! They probably retired when they were 45 and are leeching off the government.”

    (My dad taps the son on the shoulder.)

    Dad: “You’re making a scene and upsetting those ladies. Calm it down, would you?”

    Son: “They probably can’t even hear me. They’re all deaf anyway. Coffin dodgers! Why do you care if they even hear me?”

    Dad: “First, I’m 67 and have worked since I was 16 years old up until my retirement two weeks ago. Second, my parents taught me to respect my elders; something your mother obviously didn’t bother to do, considering I’m giving you the verbal battering she should be. And it’s not those women who should be locked up; it’s misinformed, loud idiots like you.”

    (By now the whole supermarket has stopped and is looking over at my dad.)

    Dad: “As for leeching off the government: I get a pension, the same as those ladies and thousands of other elderly people do and it’s just over the minimum wage. Sometimes I have to decide between heating my house and eating food! You wait until you get older and retire and see how it feels then to be treated like a second class citizen by obnoxious, mouthy trash!”

    (Throughout this whole thing the son has looked shocked. Finally his mother speaks up.)

    Mum: “You’re right, totally right. It shouldn’t take a stranger to tell my son his behaviour is terrible.” *to her son* “I am completely ashamed of you. You know nothing about hardship considering you are claiming unemployment money and living rent free in my house. Now apologise to those ladies and to this gentleman.”

    (The son says sorry, grudgingly, to all three.)

    Mum: “And you see all this food and those DVDs that you wanted and I paid for just now? Well, you won’t get one piece of it.”

    (The mum unloads all the food into the old ladies carts and gives the DVDs and a large piece of meat to my dad.)

    Mum: “I hope this goes some way to making you feel valued and appreciated.”

    (They walk out and the supermarket is silent for a moment. Then one of the old ladies starts to applaud and so does the rest of the customers and staff. The next time my dad went in to get his shopping they gave him £100 worth of coupons, and now all the staff know him.)

    Related:
    Retired & Extremely Dangerous

    Ah, Grandmothers, Part 3

    | Piscataway, NJ, USA | At The Checkout, Bad Behavior, Family & Kids

    (My aunt works at a popular doughnut shop chain near my grandmother’s house. One evening, my older sister and her boyfriend, my little brother, and I decide to head there after an afternoon at a fair, while waiting for my mom to pick us up. A short while afterward, a couple of tough-guy type young men walk in, making rude comments, being loud, and generally making a nuisance of themselves. The leader of the group approaches the counter where my aunt is working.)

    Customer #1: “Yo, b****, gimme your number.”

    Aunt: “I don’t think so. Is there anything you’d like to order?”

    Customer #1: “How ’bout a piece of that a**?”

    Aunt: “Sorry, not on the menu. Now order something or please leave.You’re holding up the line.”

    Customer #2: “B****, we’ll leave when we wanna leave.”

    Customer #3: “Yeah, who’s gonna stop us, little old you?”

    Aunt: “No, little old [Manager]. Now, please, place your order or get out.”

    (The customer orders two cases of donuts, and throws his money to the ground.)

    Customer #1: “See what you did? Pick it up and hand it back to me!”

    Aunt: “Um, it’s on your side of the counter.”

    (The customer picks up his money and walks over behind the counter and throws it down again.)

    Customer #1: “Now pick it up, b****!”

    Aunt: “No. As a matter of fact, leave. I’m refusing service.”

    Customer #1: “Why, because I’m black?!”

    Aunt: “No, because you’re acting like an imperious a**hole, and you have been since you walked in. Now leave, or I’m calling the police.”

    (As luck would have it, a police officer stops inside the shop.)

    Me: “Wow, that was fast.”

    Customer #1: “Officer, this racist b**** was trying to kick me and my homies out. We ain’t even done nothin’!”

    Officer: “Really? Because what I saw was you throwing your money at this woman twice, in addition to walking behind the counter, which isn’t allowed for non-employees.”

    (The customer and his buddies start throwing a fit, yelling expletives, flipping everybody off, and generally acting unruly. Then they head outside and start throwing boxes around; the leader even takes off his shirt and tries goading everyone into a fight.)

    Customer #1: “COME ON, I’LL SHOW Y’ALL! I’LL BEAT Y’ALLS A**ES SO HARD! COME ON!”

    (He has another argument with the officer, but thankfully leaves with his buddies. However, he comes back a few minutes later accompanied not by his friends, but his grandmother.)

    Customer’s Grandmother: “So I understand y’all have a problem servin’ my grandbaby?”

    Customer: “Yeah, yeah, they were callin’ me all kinds of s***, and the girl over there was saying we were on food stamps!”

    Customer’s Grandmother: “…[Customer's Name], stand outside and wait while I talk to the officer here.”

    (The customer steps outside and my aunt explains everything that happened. After hearing it, the grandmother is incensed and walks outside.)

    Customer’s Grandmother: “YOU LITTLE PUNK-A**! GET YO’ A** IN THE CAR NOW! You dragged me outta my home for THIS?!”

    (As they drive off, my mom finally pulls in.)

    Mom: “So, what’d I miss?”

    Related:
    Ah, Grandmothers, Part 2
    Ah, Grandmothers
    Ah, Mothers
    Ah, Fathers
    Ah, Fathers, Part 2


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