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    Category: Bad Behavior

    A First Time Scoop

    | Columbia, TN, USA | At The Checkout, Bad Behavior, Food & Drink

    (I manage a very well-known ice cream establishment, and have for many years. We have regular customers who get the same thing every day, but the customer in question here always changes her mind about what she wants. She still expects us to have it ready when she walks in the door, though.)

    Me: “Hi, [Customer], what can we get for you today?”

    Customer: “Oh, you know what I want!”

    Me: “Let’s have you tell us, anyway, just so we know we got it right.”

    Customer: *angrily* “The triple layer sundae, Snickers.”

    Me: “All right, then.”

    (I begin assembling her sundae. What she does, though, is change her order in the middle of its creation, so I do it slowly.)

    Customer: “I want butter pecan ice cream, not Snickers.”

    Me: “Okay, sure.” *scoop ice cream, begin putting on fudge and caramel*

    Customer: “More fudge and caramel.”

    Me: “Yes, ma’am.”

    (At this point, the cup we use for this particular sundae is exploding, because it is only designed to fit exactly what is supposed to go in it. I put on the final scoop, and balance it like a pro, then proceed to grab the lid for it. But, before I even get the lid on it, she starts again.)

    Customer: “Um, NO! I want an extra scoop. I ALWAYS GET AN EXTRA SCOOP!”

    Me: “Okay, well, I’ll have to put it in a bigger cup.”

    Customer: “FINE!”

    (I dump the sundae into a bigger cup. There is still a very professional customer service smile planted on my face, even though I’m burning up on the inside.)

    Customer: “WHAT is your problem?”

    Me: “Excuse me?”

    Customer: “You have such an attitude. Why couldn’t you just make it like I always get it in the first place?”

    Me: “All right, ma’am. I am sorry if it came across as my having an attitude. That was not my intention. HOWEVER, you always have a new request when you come in, such as this new scoop, which you have never asked me, personally, for. I am simply trying to make you exactly what you want; that is all.”

    (I’m still working on her sundae. Can’t stop, that stuff melts! Caramel, ice cream, Snickers, ice cream, hot fudge, ice cream, and then of course, her extra scoop. I begin, then, to put on her last spoonful of Snickers, and the lid.)

    Customer: “CARAMEL! THEY ALWAYS PUT MORE CARAMEL!”

    (Without speaking, I add the caramel, then the lid, bag it up, and ring up her order. I ring it up as a triple scoop sundae with three extra toppings, because that’s what she got.)

    Customer: “That is WAY too much money. It never costs that much!”

    Me: *prints out receipt* “This is what you got, and this is what it costs.”

    Customer: “I’m not paying that for some lousy ice cream, especially after you had such an attitude! Who is your manager?”

    Me: *smiles* “Actually, I’m the manager.”

    Customer: “No, who is YOUR manager?”

    Me: “I don’t have one. The only person above me is the owner of the store, and quite frankly, he would’ve asked you to leave already.”

    Customer: “…”

    Me: “Do you still want the ice cream?”

    Customer: *throws money at me, takes change, grabs bag, stomps out*

    Way Off The Menu

    , | UT, USA | Bad Behavior, Food & Drink

    (I work at a well-known sandwich shop chain and we have a limited menu. It’s a little slow and I’m with my coworker and shift manager. A homeless man walks into our shop.)

    Everyone: “Hi! Welcome to [Shop]!”

    Coworker: “What can I get for you today?”

    Customer: “You guys got any pastrami?”

    Coworker: “I’m sorry, sir, unfortunately we only have [lists the meats on our menu].”

    Customer: “What about steak?”

    Coworker: “We do not sir, I’m sorry.”

    Customer: “Well, what do you have here?”

    Coworker: *lists all of our sandwiches and sides, which include cookies*

    Customer: “Well, then can I get a turkey? And be sure to toast it.”

    Coworker: “We actually don’t toast our sandwiches. They only come cold.”

    Customer: “Fine. Whatever. Can I get a bowl of soup to get with that as well?”

    Coworker: “Sir, again, we only have [lists side items].”

    Customer: “What kind of sandwich shop is this?!”

    (My manager and I have been waiting on the line to make his sandwich and hear everything.)

    Manager: “Sir, [Another Sandwich shop] is just up the road. If you go there I know they have all the things you requested.”

    Customer: “NO! I WANT TO EAT HERE!”

    Manager: “Sir, we have told you the menu—”

    Customer: “WELL, I DON’T LIKE YOUR MENU! YOU NEED MORE THINGS!”

    Manager: “Sir, I have suggested another shop that can satisfy you and you rejected it. You can order something off our menu, or you can leave.”

    Customer: “FINE!” *orders sandwich*

    Coworker: “Would you like a cookie with that?”

    Customer: “Ya, got any macadamia?”

    Coworker: “We only have chocolate and oatmeal.”

    Customer: “What about sugar?”

    Manager: “Sir, those are our only choices.”

    Customer: “This place is so stupid! Fine; I’ll have oatmeal.”

    (We make his sandwich and wrap it up for him and just want him to leave.)

    Customer: “This place is so stupid! I knew I should’ve gone to [Shop my manager recommended earlier].” *leaves*

    Me: “He didn’t have to eat here!”

    Manager: “I need a minute. I’ll be back.”

    (My manager needed a few minutes to cool down before the dinner rush. Luckily we didn’t have any more incidences and we never saw him again.)

    In Line And Out Of Line, Part 8

    | TX, USA | At The Checkout, Bad Behavior

    (I work at a major bookstore and it is New Year’s Day. We are open, but business is fairly slow. I am at the registers along with one other co-worker. We work through a line of people that never reaches more than three people long. A gruff man comes up to me to check out.)

    Customer: “About d*** time. I was in that line forever.”

    Me: “Yeah, I’m sorry about that, sir. This is the busiest it has been all day. Luckily we have two people working the registers.”

    Customer: “Well, why the f*** do you have 10 registers and only two of you working them?”

    Me: “Well, we never really need all of them unless it’s the week before Christmas. We can work through a line pretty fast. Sorry you had to wait so long.”

    (My customer looks at the elderly couple checking out next to me as they write a check.)

    Customer: “It’s because all of these f****** are using their check books and crap like that. Makes it last longer.”

    (I usually kinda joke it off if a customer makes a racy remark, but just stare blankly at him.)

    Me: “Yeah, well, your total is [total].”

    (Customer digs through his wallet and pocket to get several bills that are mostly wadded up. He begins to huff loudly as I try to straighten them all out.)

    Customer: “Maybe it’s the f****** cashiers that make the lines last so long.”

    (I deliberately took my sweet time handing him back the change.)

    Related:
    In Line And Out Of Line, Part 7
    In Line And Out Of Line, Part 6
    In Line And Out Of Line, Part 5

    This Is Really Beginning To Grate

    | Victoria, BC, Canada | At The Checkout, Bad Behavior, Crazy Requests

    (I’m a cashier in a department store. While I do have some product knowledge, I’m not a salesperson and am not allowed to leave the service desk. A middle-aged man comes through the exit doors and starts snapping his fingers at me.)

    Customer: “You! Girly!”

    Me: “How can I help you, sir?”

    Customer: “I need you to ring through a fire grate!”

    Me: “We have several different styles of fireplace grates, sir. One of the associates in the hardware department would be happy to help you pick the right one.”

    Customer: “No, no, no! This isn’t difficult! Just ring me one—” *waves his debit card* “—and bring it to me!”

    Me: “I’m sorry, sir. I’m just the cashier, and I’m not allowed to leave the service desk. As I said, an associate in hardware can help you pick the right one.”

    Customer: “No! I can’t leave my car! Why is this so hard for you to understand!? Just get me one!”

    Me: “Your car, sir?”

    Customer: “Yes, my car! They could tow it!”

    Me: “Where did you park it?”

    Customer: “Right across the street!”

    Me: “Oh, it’s Sunday, sir. Street parking is unlimited. You could leave it all day and you wouldn’t even get a ticket.”

    (The customer still refuses to leave the doorway, which is starting to cause a bit of a traffic jam for customers trying to leave.)

    Me: “Let me just call a hardware associate for you, sir.”

    Customer: *sarcastically* “Yeah, you do that.”

    (I page for a hardware associate and my manager takes the job.)

    Manager: “What can I do for you, sir?”

    Customer: *pointing at me* “This girl won’t help me with my grate!”

    Manager: “I’m sorry for the confusion, but the cashiers aren’t allowed to leave the service desk. But if you’d like to come with me, the grates are just around the corner, here.”

    Customer: *growls* “I’m. Not. Leaving. My. Car!”

    Manager: “…All right, then.”

    (She rolls her eyes as she runs around the corner and grabs the most basic grate.)

    Manager: “Is this one to your satisfaction, sir?”

    Customer: “Ugh, fine.” *tosses her his debit card* “Just ring it through!”

    Manager: “Sir, this is a debit card. You’ll have to come to the desk to enter your PIN.”

    Me: “It’s already cued up for you. It won’t even take 10 seconds, sir. I promise your car will be fine.”

    Customer: *growls some more* “Why do you have to make this so difficult!?”

    (He stomps over and aggressively stabs the pin pad. Once he enters his PIN he tosses the debit machine onto the desk, not paying any mind to the cringe-worthy crash of delicate technology.)

    Customer: “There! Now, who’s taking this to my car?!”

    (My manager was more than happy to take it out to his car, if only to get him out of the store!)

    Not Gifted In The Art Of Returns

    | CO, USA | At The Checkout, Bad Behavior, Crazy Requests

    (While starting up my medical program, I am working at an outdoor style clothing store, which is a person’s name and not just initials or a place, in the mall. We are pretty busy, resulting in me being stuck on the register since I am the fastest at it.  I am the team leader for the current shift when this guy comes in with a hand full of socks, two shirts, and a pair of jeans. With him is a reasonably attractive blond, who I believe is his wife, since they have matching wedding bands on.)

    Me: “Hey, how are you? What can I do for you?”

    Him: “Well, my secretary got me all this stuff for my birthday and none of it is my style. I have never shopped at [Store] before and I don’t intend to. Not to mention none of these fit.”

    Me: “Oh, no problem. Do you happen to have the receipt or gift receipt?”

    (The man sighs, tapping the jeans with the palm of his hands.)

    Him: “No, why would I? It was a gift. I told you that.”

    Me: “Which is why I asked if you had a gift receipt. It’s all good, though. I can still get these returned for you. I don’t remember any of these having a sale outside of our coupons.”

    (I ring everything up, coming up with a decent amount, and let him know.)

    Me: “So, no, nothing was on sale, so I can give you the full price of it all. However, I can only do a gift card or a merchandise credit.”

    Him: “WHAT?! Just give me the cash!”

    Me: “I cannot do that. The register doesn’t even give me the option to do that. I will, unfortunately, also need your driver license to finalize the return.”

    Him: “This is absolutely uncalled for! I am NOT giving your my license! I am NOT taking store credit! I told you I NEVER SHOP HERE! There is NOTHING you have that I want! I want to talk to who’s in charge!”

    Me: “Hello, that’s me.”

    (I smile and wave at him like an anime character.)

    Him: “This is absolute bull-s***! You are an a**-hole! I can’t believe you don’t want to help me!”

    Me: “I am helping you. You just don’t want the help.”

    (At this point he grabs everything, while still screaming about how the ‘Return Anything Without A Receipt’ sign is a lie, so I point out where it says ‘Store Credit.’ As he’s screaming profanities at this point, I tell him he needs to leave or I’m having the police escort him out, since they have officers walking the mall. He hands the items to his arm candy, and he can’t help but scream one more time.)

    Him: “I am NEVER shopping here again!

    Me: “According to you, you never shopped here to begin with! You’re kind of like a vegetarian boycotting KFC: It doesn’t matter.”

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