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  • Category: Bad Behavior

    Get In Line Or Get Out

    | Duluth, MN, USA | Bad Behavior, Extra Stupid, Theme Of The Month

    (It is the Christmas season, when our store closes at midnight. A shopper is still shopping in toys at 12:15 when we approach her.)

    Me: “Ma’am, can I help you find something? We are closed now and need you to check out so we can go home.”

    Customer: “No, I’m just looking.”

    Me: “Well, then, we need you to check out. The store has been closed for 15 minutes.”

    Customer: “Well, there was a line up there!”

    Me: “So… uh… get in it?”

    The Front End Is Affronted

    , | Saratoga, NY, USA | Bad Behavior, Crazy Requests, Theme Of The Month

    (I work in a grocery store in the back in the deli. We have telephones in each department to call other departments and customers and for them to call us. In the summer the deli stays open longer for the tourists than the rest of year. It is now fall so we are closing earlier. We are in the middle of cleaning the department. The phone rings and my coworker answers:)

    Coworker: “Hello, deli department.”

    Coworker: *pause before he answers* “We closed at eight.”

    Coworker: *another pause, then:* “No, we currently close at eight.”

    (He hangs up and then several minutes later it rings again. He picks up again.)

    Coworker: “Hello, deli department.” *pause* “No, we do close at eight. We are not open to ten. We are open to eight.”

    (He hangs up and turns to me:)

    Coworker: “It was the same person and I am going to lose it if they call again!”

    (The phone rings a third time and this time I pick it up.)

    Me: “Hello, deli department. [My Name] speaking.”

    Customer: “The other guy told me you close at eight. I know you close at ten.”

    Me: “We used to close at ten. We are currently closing at eight. We were open later for summer but we are now closing at eight.”

    Customer: “You should be open until ten!” *hangs up*

    (The worst part was the customer was an employee from the front of the store!)

    A Minute Makes More Than A Minute Difference

    , | Boise, ID, USA | Bad Behavior, Food & Drink, Theme Of The Month

    (On Sundays, we close both dine in and drive thru at 9 pm.)

    Customer: *in drive thru* “Hey, how late are you guys open?”

    Me: “Well, it’s 8:58. We’re closing both dine in and drive thru in two minutes.”

    Customer: “Okay, we’ll be right in!”

    (The customers proceeded to come inside and took 20 minutes to decide what they wanted, then tried to stay and eat inside. My manager let them. I had to stay an hour late, with school in the morning.)

    Committing Battery With Battery

    | LA, USA | At The Checkout, Bad Behavior, Wild & Unruly

    (I work in an appliance parts store. In order to complete a transaction, we must fill out the name and phone number fields on the invoice. There is no way to continue if they are left blank. A man comes in and places a small pack of batteries on the counter.)

    Me: “Is that all you need, sir?”

    Customer: “Yep.”

    Me: *starts typing* “Okay, the price is [price] plus tax. Can I get your name?”

    Customer: “You don’t need that! I’m just getting batteries!”

    Me: “Actually, sir, I have to—”

    Customer: *THROWS the pack of batteries at me* “Keep your d*** part! You don’t need to know my name!”

    Me: *catches the pack* “Sir, you don’t have to give me YOUR name. I just have to fill in a name or I can’t complete the transaction.”

    Customer: “Okay, okay, fine…” *obviously making something up* “Sam Jones! This is ridiculous. Why do you people always want all kinds of information?”

    Me: “I suppose it would be pointless for me to ask you for a phone number, right?”

    Customer: *SIGH*

    Me: “It’s fine, I’ll use our store number.”

    Customer: “What do you people need all that for?! Its bull—”

    Me: “The number is so that we can look up your invoice if there is a problem with your purchase.”

    Customer: “I don’t need that! It’s just batteries!” *continues to grumble as I finish the transaction*

    Me: “Okay, your total with tax is [total].”

    Customer: *calmed down some* “Okay. Listen, I’m sorry. I didn’t mean to get all ugly. It’s just I don’t like giving out all sorts of private information. I apologize.”

    Me: “Thank you. I didn’t think you really needed to throw the batteries at me.”

    Customer: “Oh, of course not. I’m so sorry.”

    (He pays me and I give him his receipt.)

    Customer: “You have a nice day now. And you know, that information stuff should really be optional. Most people aren’t ever gonna need you to pull up their invoice.”

    Me: “Honestly, sir, most people really don’t have a problem with telling me their name.”

    (He sputtered a bit, turned and left in a huff. I would have hated to have seen his reaction if he had paid with a credit card and I asked for his ID!)

    No Longer Being Paid To Be Nice

    | Brighton, England, UK | Bad Behavior, Food & Drink, Theme Of The Month, Top

    Me: “It’s 10.50 pm, so last orders, please!”

    (Ten minutes later:)

    Me: “It’s 11.00 pm. That’s time at the bar now!”

    (I go about closing the bar, cleaning, sweeping, taking out the trash and cashing up. Four customers who’ve been chatting for several hours over one and a half beers and lots of glasses of tap water ignore me as I clean around them and tell them that I need to take their glasses.)

    Me: “It’s 11.45 pm. Come on. Everyone’s gone, the bar is shut, and I’m not being paid to be here any more. Will you please just go?”

    Customer: “I can’t believe how rude you’re being! Let me talk to your manager!”

    (They explain how rude I was when I asked them to leave and how I had claimed that I wasn’t being paid to be polite to them now.)

    Manager: “He’s right. We’ve been closed for nearly an hour and none of us are being paid to be here now. So get out!”

    (I thought I might have overstepped the mark but it’s good to know your manager’s got your back!)

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