October Theme Of The Month: Halloween!

Category: Bad Behavior

Don’t Market A Marketer

| Finland | Bad Behavior

(I am studying for a “sales and marketing” course exam when a telemarketer calls me. As it turns out I have a PowerPoint presentation about marketing open on my screen, and the page I am in the middle of reading happens to be about telemarketing. I decided to have a little fun.)

Me: “[My Name].”

Telemarketer: “[Telemarketer] from [Company]. Do I have an offer for—”

Me: *starts reading the bullets out loud*

  1. Make sure you are talking to right person.
  2. Tell your and your company’s name calmly and clearly.
  3. Greet politely but cheerfully.
  4. Ask politely if the person you are calling has a moment to talk, listen and thank them.
  5. State the reason you are calling, etc.”

Telemarketer: “…”

Me: “Yeah, not interested.” *click*

A Fish In Troubled Waters

| CT, USA | Bad Behavior, Crazy Requests, Money

(I am an unpaid volunteer at a local aquarium. On this particular day we have a chocolate company visiting and vendors are set up throughout the building selling their food. I am working at an information desk at this time.)

Guest: “Hey, do happen to have an ATM in here?”

Me: “I apologize sir, but the closest ATM is outside in the parking garage.”

Guest: *suddenly yelling* “You mean to tell me I have to go all the way outside, come in, and pay AGAIN?!”

Me: “I assure you, you won’t have to pay again if you have your ticket. If not, you can ask for me to come verify you’ve been in. However, you will have to go back outside. I apologize for the inconvenience.”


Me: “Sir, please stop swearing; there are young children around. Again, I apologize for any inconvenience this has brought upon you, but we do not have a general need for an ATM except for this one day.”

(The guest goes into a rant about how I am ignorant and it is my fault the aquarium is losing money. I am losing my patience with this man and start zoning out. When he pauses to breathe, I take my chance to interject.)

Me: “I am terribly sorry, sir, but we do not have a use for ATMs as the fish do not require us to pay them on a regular basis.”

(The manager, who witnessed the whole thing, started laughing as she had security escort the man out.)

An Alarming Lack Of Parenting

, | Bucks County, PA, USA | Bad Behavior, Criminal/Illegal, Family & Kids

(We share a building with a popular candle store that is notorious for setting the fire alarms off. I have been working with a customer who is amassing a rather large pile of clothing, lingerie, and makeup. She is letting her ten-year-old son run all over the store and not stopping him from pulling the pants down on all of the mannequins in the store, picking up handfuls of underpants and throwing them, and spraying the employees with a bottle of tester perfume. I am being a good sport and putting up with it because she is going to spend a lot of money and she is being pleasant with me. All of a sudden, the fire alarm goes off.)

Me: “Oh, no, [Candle Store] must have set off the fire alarms again. We are going to have to vacate the building. I’m sorry, ma’am. If you want me to hold the clothes at the register, I can finish your transaction as soon as they give us the all clear to come back in.”

Customer: “No, that won’t be necessary. There’s no fire, so we can stay in the shop.”

Me: “I’m sorry ma’am, I know you cannot see a fire, but since we share this building with a candle store, there may very well be a fire in the building and it just has not spread to this shop. It’s a potentially dangerous situation, and we need to vacate the building for our safety until the fire company arrives and says it’s okay.”

Customer: *now getting annoyed* “I told you there’s no fire! Do you see a fire? No! That’s because there’s no fire! My son was annoyed that I was taking so long, so he pulled the fire alarm. He does that sometimes to let me know it’s time to go.”

(My store manager comes up to us as we are the only ones left in the store. She tries to shoo us out but the customer repeats her story to my manager.)

Manager: “Wait, wait, wait. Your son pulled the fire alarm because he was bored?”

Customer: “Yes, I saw him heading toward it and I said “[Kid], don’t you dare!” and he smiled and did it anyway and ran off. I don’t know where he is now.”

(My manager and I stand there in shocked silence as the firemen burst through the doors.)

Fireman #1: “Wow, for once it wasn’t the candle shop!”

Fireman #2: *noticing us* “What are you guys doing in here? You need to get out of the building!”

Customer: *now exasperated* “No, it’s okay. My son pulled the alarm. Now can we please finish ringing up my stuff so I can pay and leave before he does something else?”

Firefighter #2: “Ma’am, pulling a fire alarm for no reason is punishable by a fine.”

(The customer dropped all her stuff as if it was on fire and proceeded to sprint out of the store and head to the parking lot. Her son popped out of a display rack and went after her with Fireman #1 chasing them down. I’m not sure what happened to her after he caught her.)

A Heavy Dose Of Misogyny Or Laziness?

| MI, USA | Bad Behavior

(I work as a loader/lot attendant at a popular hardware store. People tend to give me a hard time of it since I’m female. At this point, I’ve just been called to a register by a coworker. They are with a female customer.)

Coworker: “Hey, this customer needs help getting the insulation blower out of her truck.”

Customer: “You mean she’s gonna do this?”

Me: “Yep, I’ve got it. Come on.”

(We go outside and I begin to get all the parts out of her rather tall truck. I’m starting to wonder why she’s not even helping at all, as the customer usually helps me unload. But she stands there glaring at me like I’m a disease. Finally, I come to the heaviest part.)

Me: “Hey, would you mind grabbing the other side of this and helping me lower it onto the cart?”

Customer: *huffs angrily and glares* “I did not want to have to be doing this!”

Me: “I’m sorry…?”

(She lifts it off anyways with my help, but then, suddenly lets go once it’s off the truck. The machine drops and smashes down into my knee, bruising it badly. It’s not on the cart the whole way and the cart is rolling away as I struggle to lift it on the rest of the way.)

Me: “Could you please at least hold the cart still for me?”

(She then gave me one last glare, brushed off her jacket, turned around, got into her truck, and drove off.)

All Talk And Literally No Trousers

| Atlanta, GA, USA | Bad Behavior, Rude & Risque

(I am working the cash register while the other cashier is on lunch. I get a heads-up over the head-set.)

Fitting Room Attendant: “I’ve got a customer coming up. They’re wearing a pair jeans that she is intending to purchase, but she refuses to take them off.”

Me: “Okay, thanks for the heads up.”

(This isn’t the first time a customer has wanted to wear the items out if the store but it becomes difficult when there is a security tag on them. The customer walks up and hands me the tag at my register.)

Me: “Hi, how are you doing?”

Customer: “HI, I need to purchase these jeans”

(She hands me the price tag of the jeans she was wearing. I confirm the description of the jeans but notice the security tag on them.)

Me: “I apologize, ma’am, but I will need you to return to the fitting room. tale the jeans off, and change into your other pants, in order for me to take the security tag off of them.”

Customer: “Are you f****** kidding me? I just changed into to these to purchase them. This is f****** ridiculous! I don’t understand why you can’t just take it off without me taking the jeans off.”

(At this point I’m imagining trying to straddle her up under the register, where the security tag remover is, to be able to take it off.)

Me: “I’m sorry ma’am but I am unable to remove the security tag while the jeans are on you.”

Customer: “Where is your f****** manager? This is extremely poor customer service.”

Me: “I am a manager and there is nothing I am able to do to help your situation unless you take off the jeans in the fitting room and bring them back up here. You are able to return to the fitting room and put them back on after the security tag is removed.”

(The customer settles and returns to the fitting room to remove the jeans but surprisingly does not put her original bottoms on.)

Fitting Room Attendant: “Oh, my God! Incoming. I repeat, incoming.”

(Upon seeing the customer angrily return to my register, I was speechless as she was without pants and only in a thong.)

Me: “Ma’am, I understand your frustration but I just feel obligated to let you know that not wearing pants in a retail store is extremely frowned upon and against policy.”

Customer: “Honestly, by now I don’t give a f*** about your stupid policies. Here are the jeans, take the f****** alarm off of them, and let me be! Okay?!”

(I rang up the pants and immediately gave them back to her. After, she put the jeans back on in front of me and stormed out of the store.)

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