Category: Bad Behavior

Not In A Playful Mood

| PA, USA | Bad Behavior, Crazy Requests

(I work for a major toy company at the service desk, and received a call from an older woman.)

Caller: “Could you transfer me to the toy department?”

Me: Sure, ma’am, which department did you need?”

Caller: “The toy department.”

(We get several calls of this nature a week so I am used to it.)

Me: “What can I help you with today?”

Caller: “I’m looking for a Minnie Mouse doll that sings when you hold its hands.”

Me: “Absolutely, ma’am. One moment while I look this up for you… It looks like my computer says I have a few in stock, but our inventory has been a bit off after the holidays so would you like me to run back and verify that we do in fact have it in stock?”

Caller: “Yes, please.”

(Knowing the floor person is at lunch I ask the electronics supervisor to watch the service desk while I go look for this item. I find it on the other end of the store then have to come all the way back up with this doll.)

Me: “Thank you very much for holding, I do have that doll. Would you like me to put it on hold for you?”

Caller: “No, I already have one and I really don’t like these dolls so I’m just going to return it.” *hangs up*

Carried Away With The Carrier

| USA | Bad Behavior, Crazy Requests

(I work at a pet store where a donation bin is located at the entrance/exit. People can drop off pet food and toys into these bins to be picked up by an organization that distributes them among local shelters; all this is clearly written on the bin. I am working the register when a customer who just spent around $150 dollars on cat supplies mere seconds ago returns and inquires about the bin.)

Customer: “Is that bin for donations?”

Me: “It is.”

Customer: “So could just take a few things? The kind of food my cat eats is there and I really like one of the carriers.”

Me: “No, sorry, everything there is going to a shelter.”

Customer: “Oh… well, I mean, if you’re giving it all away anyway, why can’t I just take a few things?”

Me: “Because everything in that bin is for local shelters. We can’t give it to anyone else.”

Customer: “Can’t you make an exception? I really like that carrier.”

Me: “Sorry, I can’t let anyone but the [Collection Agency] take anything from that bin.”

Customer: *annoyed and raising her voice a bit* “What difference does it make if I take a few things? Either way it’s going to an animal! You just want me to have to spend more money here!”

Me: *speaking calmly despite my annoyance* “I’m sorry, but those items are not mine to give. People drop them off to go to shelters, so until [Collection Agency] picks them up they must remain in the bin.”

Customer: “What’s a shelter gonna need with a fancy carrier like that, anyway?!”

Me: “Shelters often have to transport their animals for vet trips and adoption events. Granted, not many people donate carriers, but that’s all the more reason that such a donation would be appreciated. I can’t give anything from that bin away.”

Customer: *suddenly speaking softly and dejectedly, probably in an attempt to gain sympathy* “But it’s the holidays…”

Me: “Yes, and shelters really need these items.”

Customer: “Fine!” *storms out*

On A Maturity Diet

| Sparta, WI, USA | At The Checkout, Bad Behavior, Food & Drink

(Two customers approach my register one night with some two-liter bottles of Coke, some tubes of Mentos and other assorted snacks. I begin ringing them up.)

Customer #1: “Don’t worry; we’re not gonna go do the Coke and Mentos thing.”

Customer #2: “Yeah, that’s not what we’re going to go do.”

Me: “Well, I figured as much. You’d want the diet for that to work.”

(The customers trade a glance.)

Customer #1: “Really?”

Me: “Yup. It’s the artificial sweetener that helps speed the reaction.”

(The customers trade a second glance.)

Customer #2: “Mind if we go switch these out for diet?”

Me: “They’re the same price; go for it.”

Customer #1: “Thanks.”

(They exchange the bottles and as they’re headed out the door…)

Customer #1: “And we’re totally not gonna do the Diet Coke and Mentos thing!”

(The kicker? They were in their late 30’s at the youngest, judging by their salt-and-pepper beard stubble.)

Making A Good Call

| NC, USA | Bad Behavior, Criminal/Illegal

(For whatever reason, my home has always had more prank and scam calls than other people, so over the years I’ve gotten very good at getting the calls to stop. This happens on the first day of my first job. My trainer is on the phone and sighs heavily before hanging it up.)

Me: “What’s wrong?”

Trainer: “Prank callers. They’ve been calling all day. Sometimes they ask to order pastries we don’t have and sometimes they just giggle and hang up.”

Me: “Next time they call let me talk to them.”

Trainer: “You haven’t been taught to take phone calls.”

Me: “I’m good at dealing with prank callers. Trust me.”

(About twenty minutes later the phone rings. My trainer picks it up, sighs, and hands it to me. There’s giggling in the background.)

Caller: “Hey, do you have any um… [Name of product we don’t have].”

Me: “I understand you have been calling all day. I hope you understand that using a business number for anything other than business is against federal law, punishable by a $500 fine, and also against state law, punishable by a $2,000 fine. Additionally, we have caller ID, and can easily trace your call. Do you understand me?”

(The giggling in the background has stopped.)

Caller: “Um… yeah…”

Me: “Good.” *hangs up*

Trainer: “Is all of that legal stuff true?”

Me: “I have no idea, but they probably don’t either.”

Trainer: “Yeah, I think I’m gonna like working with you.”

(The prank callers did not call back.)

Mishearing Can Be A B****

| RI, USA | Bad Behavior, Language & Words

(I’m stocking cheese and sometimes it’s difficult to hear customers clearly with the fans running in the coolers.)

Customer: “Hey, b****!”

(I turn and see a little old man, smiling politely and I’m sure I must have heard him wrong. He asks for the bread aisle, I send him on his way and he thanks me. Another customer rushes out of an aisle toward me.)

Other Customer : “I can’t believe you helped that guy after he called you a b****!”

Me: “You heard that, too?!”

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