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    Category: Bad Behavior

    An Ocean Of Reasons To Kick Them Out

    | England, UK | Bad Behavior, Family & Kids, Pets & Animals, Theme Of The Month

    (I work at a famous English theme park, specifically in the sea life centre. As part of my job I supervise the rock pools where customers can touch and feel starfish, cleaning shrimp, crabs etc. The customer has been standing with his child with his hands in the rock pool for a good ten minutes, despite the queue behind him.)

    Customer: “Can these shrimp live out of the water, then?”

    Me: “It is quite dangerous for them to be taken out of the water for long, sir.”

    Customer: “What about the starfish?”

    Me: “They also should be left in the water at all times.”

    Customer: “Can my son hold one?”

    Me: “He can hold them under the water, sir, but we don’t permit guests taking the sea life away from the water. He can also let the cleaner shrimp clean his hands under the water, but they can’t be taken out either.”

    (The customer and his son completely ignore what I just said and grab a starfish, holding it in the air.)

    Me: “Sir, I’ll need you to put that starfish back in the water! You really can’t take the sea life out of the water, and although you’re more than welcome to come and queue again the other customers are waiting their turn.”

    (The customer mutters to his son while laughing, despite the fact that I can clearly hear them.)

    Customer: “Get a shrimp, d***-head!”

    (The next thing I know the boy has walked away practically crushing a cleaner shrimp in his hand. It took me and three other co-workers to escort the now swearing man and his not-so-pleasant son out of the sea life centre. And yes, the little boy killed the poor cleaner shrimp.)

    Not Dog’s Best Friend

    | CA, USA | Bad Behavior, Criminal/Illegal, Pets & Animals, Theme Of The Month, Wild & Unruly

    (We are a grooming shop inside a larger pet store. One of our bathers brings out a dog that is going home. Since she worked on the dog, she proceeds to inform the owner how it went.)

    Bather: “[Pet] did pretty good for a first timer, but got a bit scared and tried to nip—”

    Customer: “BAD DOG!”

    (She then starts screaming and leans over our counter to take a swing at her dog with a closed fist. The dog ducks and hides behind the bather.)

    Me: “Ma’am! Please don’t hit your dog in here!”

    (She scowls at us and still looks angry, but we have no choice but to hand the dog over. A few minutes later one of the floor associates rushes in.)

    Associate: “The lady that just left just started kicking the s*** out of her dog and is now trying to stuff it in the trunk!”

    Me: “WHAT?!”

    (The bather calls the cops while I and the associate rush outside. We can’t see the dog in the car but the owner is in the driver’s seat, on her phone and screaming at us, as we box her in her parking space to keep her from leaving until the police arrive.)

    Police Officer: “I can take it from here. All of you get back inside.”

    (We never saw the woman again, but I still think of that poor dog.)

    Calling At All Stations To The 19th Century

    | FL, USA | At The Checkout, Bad Behavior, Crazy Requests, Food & Drink, Religion, Top

    (I’m working in the deli section of my store part-time and studying computer science at a local university. Tomorrow I have an exam and it’s making it hard to concentrate at work, as the elderly woman I’m serving notices.)

    Customer: “Excuse me, young man. I said I wanted the smoked ham, not the honey ham.”

    Me: “Oh, I’m sorry about that. I’m just a little distracted. Smoked ham coming right up.”

    Customer: “You really should pay closer attention to your work.”

    Me: “Yes, ma’am. I just have an exam tomorrow and it’s a little hard to concentrate.”

    Customer: “You look a little old to still be in high school.”

    Me: “I’m not in high school. I’m studying computer science at [University].”

    Customer: “[University]? Oh, no, no, no. That won’t do at all.”

    Me: *stopping slicing* “Excuse me?”

    Customer: “Oh, honey, you need to leave that university right away. You’re not smart enough to go to college.”

    Me: “Uh…”

    Customer: “If you were, you wouldn’t be working here. Besides, God ordained you to be part of the servant class. The purpose of your life is to serve the good people, like me.”

    (My jaw is hanging open.)

    Customer: “You need to invest yourself totally in your work here. This is what people like you were meant for. You should never try to rise above your station. You’ll make God very angry.”

    Me: “…well. I’m just going to step away from my ‘station’ for a moment. [Coworker], could you give me a hand here? I really need to step out.”

    (I walked into the cooler, closed the door all the way, and didn’t come back until the customer had gone and I had calmed down.)

    We’ll Sell You One When Guinea Pigs Fly

    | Cincinnati, OH, USA | Bad Behavior, Pets & Animals, School, Theme Of The Month

    (It’s late August and temperatures have been in the high 90s since 7 am. It’s now nearly 3 pm when I get a call.)

    Me: “Hello. Thank you for calling [Store]. How may I help you today?”

    Customer: “Do you have any orange and white guinea pigs?”

    Me: “Sorry, sir, all our guinea pigs are black but they’re very sweet and personable.”

    Customer: “No, it really has to be an orange and white one.”

    Me: “May I ask why?”

    Customer: “Well, I’m a teacher at [Local Middle School] and I set the class guinea pig outside to clean my classroom this morning. I just checked on him and he’s dead.”

    Me: “Sir, you’re telling me you left that guinea pig outside in near 100-degree weather without checking on him, leading him to die of heat stroke, and you want me to sell you another one?”

    Customer: “…I’m not getting a guinea pig, am I?”

    Mismanaged The New Management

    | Edmonton, AB, Canada | At The Checkout, Bad Behavior, Crazy Requests, Money

    (Our small store, previously belonging to a large chain, has been bought out by a smaller chain. Most customers are aware of it and acknowledge the changes.)

    Me: “And your total is [total]. Will that be everything today?”

    Customer: “Aren’t you going to take my loyalty card?”

    Me: “Sorry, but as we’re no longer owned by [Previous Chain] and [New Chain] doesn’t have cards, we’re not accepting any of them.”

    Customer: “Well, I NEVER! What AWFUL customer service this is. How on EARTH is anyone supposed to know that this store changed owners?”

    Me: “You walked in the front doors under a banner proclaiming the new name, with a cart labelled with the new name, buying brand products of the new chain while passing by dozens of posters explaining the changes, and are now standing in front of me, while I’m wearing the new store uniform, holding a flyer with the new store name.”

    Customer: “Well, how was I supposed to know?!”

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