Category: Bad Behavior

Dropping The Change You Want To See In The World

| Berkeley, CA, USA | At The Checkout, Bad Behavior, Health & Body

(I’m ringing up a frail, elderly customer who is having a hard time getting her money out, when she drops a quarter onto the floor. She turns to the customer behind her in line, who is in her late 30s.)

Customer #1: “Excuse me, do you mind helping me pick that up?”

(Customer #2 sighs, but bends down and picks it up for her.)

Customer #1: “Thank you so much.”

(I continue ringing her up, when she drops a coin again.)

Customer #1: *again to Customer #2* “I’m so sorry, do you mind helping me again?”

Customer #2: “Okay, but if this keeps happening, maybe you should ask somebody else.”

Customer #1: “I’m sorry; I have arthritis and—”

Customer #2: “Yeah, well, I have my own problems, lady.”

Me: *speechless*

A Bad Collection Recollection

| UK | Bad Behavior, Time

(My job at our store is to book collections over the phone. On the day the collection is made our drivers will ring the customer in the morning and will give them a time as to when they will be in there area to collect. An angry customer phones up.)

Me: “Hello, you’ve reached [Shop]. [My Name] speaking. How can I help you?”

Angry Caller: “I was told that I would receive a call in the morning about my collection and I haven’t. I have been waiting in all day! I am a busy person and you are wasting my f****** time!”

Me: “Okay, if I could just take your last name and I will find your collection details. I will ring the drivers for you and find out why they did not call you, find out what time they can be with you, and then I will call you straight back.”

Angry Caller: *gives surname* “You better had. MY time is very valuable!” *hangs up*

(After she hangs up I call both of our drivers who are on the road. As it turns out none of them have a collection under that name, so i check our diary which we keep in the shop and find her collection details. I then proceed to ring her back.)

Me: “Hello is that Mrs. [Angry Caller]?”

Angry Caller: “Yes, speaking.”

Me: “I am calling from [Store] about your collection.”

Angry Caller: “Where the f*** are your drivers then? I still have not received a call as to when they will be here! If they are not collected today I will make a complaint about you for wasting my time!”

Me: “Well, after reviewing your details, I have found out that you booked in your collection for tomorrow, not today.”

Angry Caller: “…” *click*

Not A Good Uniform Response

| FL, USA | Bad Behavior, Bizarre

(I work at a movie theater, where the dress code calls for black work pants, black sneakers, and our uniform-polo shirt that everyone wears.)

Me: “Hello, ma’am, how are you doing tonight?”

Customer: *dramatically feigning surprise* “Oh, what was that? I’m sorry; I was distracted by your disgustingly revealing clothing.”

Me: “Uh…”

Customer: “You know, I see this more and more with young ladies today. You’re at work for God’s sake; you’re not here to recruit some ‘johns’ for your night-job!”

Me: “Excuse me, but that is totally uncalled for. I’m wearing the same uniform as everyone else here.”

Customer: “Your attitude is disgusting too, of course.”

Me: *trying to smile* “Your theater is to the left. Enjoy your movie.”

Customer: “I’m going to talk to your manager about you before I leave!”

Me: “Yes, thank you, ma’am.”

Customer: “And lose the attitude!”

Me: “Yes, thank you, ma’am.”

(She did end up writing a letter to corporate, saying I was ‘a rude strumpet, and completely offensive.’ Luckily, my managers and I had a good laugh over it and printed out. It’s still tacked up in the employee room to remind us that the customer isn’t ALWAYS right.)

Sadly This Behavior Is Old News

| PA, USA | At The Checkout, Bad Behavior, Crazy Requests

Customer: “One copy of the local paper, please.”

Me: “Okay, that’ll be [amount].”

Customer: “I just want to look at it for a minute.”

Me: “I’m sorry, ma’am, our newspapers are not for browsing. You will need to purchase it.”

Customer: “When the h*** did that become a rule?”

Me: “People were clipping coupons, marking up, and otherwise rendering the papers unsalable, so management—”

Customer: “Well, I’m not going to do that! I’m here to buy gifts. Just give me the d*** paper.”

Me: “Ma’am, I can’t do that. I’ll be happy to hold a copy for you until you’re done shopping and ready to be rung up.”

Customer: “You f****** little b****. Whatever happened to ‘the customer is always right’? I’m one of your best customers! Get me your manager!”

(I call my manager to the counter. The customer continues to berate me, at one point telling me she hopes I burn in h***.)

Manager: “What seems to be the problem?”

Customer: “Your employee will not let me merely look at a newspaper. I came in here today intending to purchase gift cards for my entire family for the holidays, but if this is the kind of customer service I get, I will take my business elsewhere!”

(My manager looks at this customer, and I can see the moment he picks business model over me.)

Manager: “Your behavior towards my employee was very rude, but given the holiday season, I’ll let it slide. Here is a newspaper. Please bring it to the checkout with your purchases when you’re ready.”

(The customer walked off with her paper, and I was graciously given five minutes in the back to ‘get myself together.’ Two hours later, the cafe employees brought the news that the customer clipped three coupons out of the paper, spilled water on it, and left without buying anything.)

Flirting With Disaster

, | KY, USA | At The Checkout, Bad Behavior

(I’m a high school student working at a fast food restaurant in a very small town. One day, a girl from school comes in who is known to be a little more than friendly to guys. A fairly good looking older guy comes in after and she takes notice.)

Girl: *shakes her hips as she approaches the counter*

Me: “Hi, [Girl]! How can I help you?”

Girl: *glancing at the guy while she seductively reaches in her pocket* “An apple juice. And make it fast!” *tosses a few coins at me*

Me: *I dodge the change flying towards my face then pick them up off the floor*

Girl: *laughs* “They are so cute when they struggle for money.”

Guy: *raises and eyebrow but says nothing*

Me: “Uh, sorry, but you need 50 more cents.”

Girl: *sighs dramatically* “No, I don’t. I think you are just wanting to put a little more cash in your pocket.”

Guy: *rolls his eyes and pinches the bridge of his nose*

Me: “They are $1.25 and you only gave me 75 cents. I just need…”

Girl: “Listen here, since you are so dense and have to work to get anything, I’ll go easy on you and give you a math lesson. Two quarters, two dimes, and a nickel equals to $1.25. Now, if you please, give me my apple juice.” *looks at guy* “I have to go to the gym later.”

(I should point out that we don’t have a gym in this town.)

Guy: *looks at the girl* “Okay, this is taking so long. Anyone with a grade school education knows that two quarters, two dimes, and a nickel is only 75 cents. Now, please, give her the money and get going. I’m in a hurry. And don’t throw it at her this time. She’s obviously way smarter than you and doesn’t need to take any crap from people like you.”

Girl: *nervously digs in her pocket for the rest of the change, lays it on the counter, receives her juice, and runs out*

(She never came back again and won’t even look at me in school!)

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