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    Category: Bad Behavior

    No Holding Back

    | St. Louis, MO, USA | Bad Behavior, Crazy Requests, Family & Kids

    (I work at a popular lingerie store that also sells a line of young women’s clothing. It’s nearly closing time on a Sunday night when a teenage girl and her mother come in.)

    Me: “Hi. Welcome to [Store]. What brings you ladies in tonight?”

    Mother: “Yes, I called earlier today about a hoodie y’all sell. I was told you had several.”

    Me: “Sure, I can help you with that. Which hoodie was it?”

    (The mother produces a picture of the hoodie from our website. I recognize it as a style that we have not had for a few days, due to the style’s popularity.)

    Me: “Oh, I’m sorry. We haven’t had those in for almost a week. The few we did have sold out between yesterday and today. I can order one online for you, though, and you’ll get free shipping right to your house.”

    Mother: “This is unacceptable! I called at nine this morning, and the girl told me you had a bunch!”

    Me: “Are you sure you called today, ma’am? We don’t open until 11, and nobody was here before 10.”

    Mother: “Well, maybe it was 11. I don’t know. But you still should have saved one for me!”

    Me: “Did you put one on hold? If so it’s still in our closet.”

    Mother: “I don’t know.” *speaking to daughter* “Did you put one on hold?”

    Daughter: “Yeah, it should be under Kelly.”

    (I check the closet. The hoodie is definitely not there.)

    Me: “That’s weird. It should be here.” *to mother* “And you called today, you said?”

    Mother: “Well, no. It was my daughter who called.”

    Me: *to daughter* “And you called today?”

    Daughter: “No, I called Thursday. Maybe, Wednesday. No… I think it must have been Monday. Yeah, Monday.”

    Me: “So, you called on Monday? And you put a hoodie on hold? Did they tell you that we only hold merchandise for 24 hours?”

    Daughter: “Um, idk, maybe?”

    (Yes, she really said ‘idk.’)

    Mother: “It shouldn’t matter when she called! You should have held it for her!”

    Me: “Well, unfortunately, we don’t have the space to hold product for that long, especially over a weekend. Plus, it’s not really fair to other customers. But, like I said, I can always look online and see if we can get one shipped to you.”

    Mother: “No! Go into your back room and find one.”

    Me: “I’m really sorry, but we don’t have any more in the stock room; I’ve checked several times today for other customers. I can check again, if you’d like, but you’re going to be disappointed.”

    Mother: “GET ME YOUR MANAGER! I’M GOING TO GET YOUR A** FIRED!”

    Me: *losing all patience* “Sure, but I’m going to have to ask you to please watch your tone and language.”

    Mother: “You little b****! How DARE you speak to me like this? First you sell my daughter’s hoodie to some tramp, I’m sure, and then you refuse to do anything about it. MANAGER! NOW!”

    (I radio to the back for my manager.)

    Me: “She’ll be out in just a minute. Again, I’m sorry for the inconvenience.”

    Mother: “I bet you are! I drove an hour to come to this store just for this hoodie because you lied to my daughter and told her you had a product you clearly don’t have! This is incorrigible.”

    Me: “What’s incorrigible is your attitude right now. I’m very sorry about all this, but your daughter did call our store nearly a week ago about a product. Of course our inventory is going to change between Monday, when we get all our shipment in, and Sunday just before close. If the hoodie was that important, perhaps you should have come out sooner. I can only apologize so many times for something that is outside of my control. Additionally, we are now closed, and have been for several minutes. However, I would still be willing to call another store or order this hoodie online. Alternatively, you could leave and come back at another time, and perhaps we’ll have some in then.”

    Mother: “Well, I never! All right, here’s what I want you to do. I’m going to give you my number, and you are going to call me when you get more of these hoodies in. Then, you are going to send me one to my house free of charge. Do you understand me?”

    (My manager comes around the corner with a look on her face that clearly indicates she had been listening.)

    Manager: “Of course, ma’am. Let me take down your name and number, and I will be sure to talk with my associate about all this.”

    (The woman smugly gives my manager her info, then she and the daughter leave. I wait by the registers while my manager pulls and locks our gates.)

    Me: “Am I fired?”

    Manager: *crumples up paper with the customers info* “Like h*** I’m catering to that b****.”

    Turning Them Red With Purple

    | VIC, Australia | Bad Behavior, Health & Body

    (I’m in the shopping centre queuing up to buy something. My hair is dyed bright purple for ‘World’s Greatest Shave.’ There are two customers in line behind me.)

    Customer #1: “Teenagers these days. Dying their hair so they can ‘stand out.’ Well, they just look ridiculous.”

    Customer #2: “I know! How on earth do their parents let them do this?”

    (I turn around.)

    Me: “Excuse me, but I have dyed my hair for the ‘World’s Greatest Shave’ because my younger brother has leukemia. My whole family either have shaved their heads or dyed their hair for support. I have not dyed my hair to ‘stand out.’ I have dyed it so I can contribute in helping those in need.”

    (The two customers turned red and hurried out of the queue into another line.)   

    Not What The Doctor Ordered

    | MO, USA | Bad Behavior, Crazy Requests

    (In one week we are hosting a benefit dinner to set up a scholarship fund helping underprivileged kids go to summer camp. It is my job to take reservations, which have been closed for a week. I take a phone call.)

    Me: “[Business]. How can I help you?”

    Customer: “Yes. This is Doctor [Name]. I would like three tickets to the dinner.”

    Me: “Well, unfortunately ticket sales closed a week ago. We had to give final numbers to the caterer and—”

    Customer: “No, you don’t understand. I’m a doctor and I know the speaker. She and my daughter went to college together.”

    Me: “I’m very sorry, ma’am, but the speaker knew when ticket sales closed and she never mentioned—”

    Customer: “But I’m a doctor! And I know the speaker!”

    Me: “Congratulations, ma’am. But we’ve turned the numbers in—”

    Customer: “You’ll just have to tell them you have three more guests. What time is the dinner? We will be coming.”

    Me: “I can’t—”

    Customer: “You will tell them. I know the speaker.”

    Me: *sigh* “I will talk to our director and see what I can do but—”

    Customer: “Good. My name is Doctor [Name] and I know the speaker.”

    (The caller proceeds to give me all of her contact information. I talk to my boss a few hours later and she reluctantly agrees to sell tickets to the woman because we ordered more meals than necessary for this exact reason. I am getting ready to call the woman back when the phone rings and I answer it.)

    Customer: “This is Doctor [Name] and you said you would talk to your— whoever it is —and make sure we get tickets. We will be coming. I know the speaker.”

    Me: *sigh* “Yes, ma’am. We have extra plates available and we have your name on the reservation list for three tickets.”

    Customer: “Good. See, this is how you treat a doctor. Now, what is my discount for knowing the speaker?”

    Me: “You don’t get a discount.”

    Customer: “Of course I do; I’m a doctor and I know the speaker.”

    Me: “Ma’am, everyone pays the same ticket price. We have everyone from doctors, engineers, nurses, janitors, and camp counselors coming to this dinner and they all reserved their seats before the deadline and are all paying the same ticket price. Your total is [total].”

    Customer: “Ugh! Fine! But I won’t give you people a dime more for whatever it is you’re doing, you hear me?”

    Me: “Yes, doctor.”

    (She was just as rude and egotistical when I met her in person, still making sure to let me know she was a doctor and more important than anyone. And she made good on her promise to not give anything to the scholarship fund for children.)

    A Cancer Of Society

    | Knoxville, TN, USA | At The Checkout, Bad Behavior, Health & Body

    (Our store is selling stuffed toys to give to children undergoing cancer treatment. I’m on register checking out a couple.)

    Me: “Would you like to purchase one of the toys and donate it to a child?”

    (The customer reaches for one of the toys and I think I’ve made a sale. But then she puts the toy back on the counter and says:)

    Customer: “My hunch is that kids who have cancer get enough of these.”

    Her Bargaining Power Has Gone To The Dogs

    | WI, USA | Bad Behavior, Money, Pets & Animals

    (I work at a pet store that sells puppies. A very angry customer comes in to buy a Boston terrier.)

    Customer: “This place is filthy! You only have sick dogs!”

    Me: “We are very proud of our sanitation standards as well as the fact that we have not had an outbreak of a major illness in over five years.”

    Customer: “Hmph! Well, then I’m going to have to have some cosmetic surgery done on the dog because I don’t like this feature the dog has.”

    Me: “Uh, well, these are natural features, and pose no health risk.

    Customer: “I still demand the price of the puppy dropped down.

    Me: “Our prices are already very fair. Especially when everything comes with the puppy, even the microchip and the vaccinations.”

    Customer: “I demand to see the manager!”

    (The manager comes over and the situation is explained. Eventually, the customer makes an ultimatum.)

    Customer: “I will be out the door with the puppy for $800 or with nothing!”

    (It is then we all realize that the customer has not actually established what the price of the puppy actually is, which is just $600. For all her yelling and harassment of the staff, she was very nice after the manager changed the price to $800.)


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