November Theme Of The Month: Black Friday!

Category: Bad Behavior

The Mother Of All Refunder Blunders

| Finland | Bad Behavior, Family & Kids

(I buy an album of a certain artist as a birthday present for my mother. I am not sure that I haven’t mixed up my father’s and my mother’s favorite artists, so I made sure she can exchange the album in case I have. It turns out I did mix up the artists. A few days after her birthday, my mother comes to visit me and she is fuming. She is usually very calm and nice.)

Mother: “You need to call to the store where you bought this from! They refuse to exchange it! Here, at least I got their number when I was there.”

(She hands me a post-it note with a phone number written on it.)

Me: “Really? They assured me they would.”

Mother: “I went there and they wouldn’t. I lost my temper a little and caused a bit of a scene, but still they didn’t.”

Me: “You had the receipt and everything?”

Mother: “No, I lost it, but that shouldn’t matter in this day and age of computers and god-d*** records of everything, should it?!”

Me: “Okay, I’ll call them and let’s see what’s up.”

(I call the number on the post-it note and all the while my mother is ranting in the background. I can’t hear the clerk introducing herself properly.)

Me: “Yeah, hi. I’m calling about an exchange that my mother tried to get done in your store.”

(There is a foreboding silence.)

Me: “Hello?”

Clerk: “Yes, I’m here. Does your mother happen to have [a bit unusual color hair] and blue rimmed glasses?”

Me: “Yes.”

Clerk: “Well, you can tell her that she is banned for life from this store! She came in here demanding to exchange a CD. She didn’t have a receipt AND the CD was never bought from this store in the first place! She ended up getting all our managers to cater to her and finally threw the CD at my head!”

Me: “Wait, is this not [Music Store]?”

Clerk: “NO!”

Me: “…Uh, could you please hold on for a second?” *to my mother* “Did you really go to the wrong store?!”

Mother: “Who cares! They sell CDs in both! What does it matter to them where I got it from?”

Me: “Trust me, it matters. Did you throw the CD at some poor girl?!”

Mother: “It couldn´t have hurt her! What is she whining about? It is ME whose feelings have been hurt and time wasted!”

Me: “Mom, it most definitely is not you who has been hurt here!”

Me: *to clerk* “I am so sorry about my mother! Thank you very much for not making a bigger issue out of her behavior. She will never bother you again; I’ll make sure of it.”

Clerk: “Well, okay. Thanks and bye.”

Me: *to mother* “Are you insane or what?!”

(It took me almost an hour to get my mother to understand what she had done. This required explaining some quite basic facts about how societies work. When she finally did understand she was very embarrassed. I took a box of chocolates and a note from my mother to the music store and the same clerk was luckily there. She was really nice and cute and was already able to laugh about the matter. I would have asked her out, but I think there was no future to be had with her and her potential mother-in-law.)

There Snow Reason To Stay

| Gatlinburg, TN, USA | Bad Behavior, Time, Transportation

(I work in a retail store in the tourist town of Gatlinburg. My coworker and I both live up on the mountain and this winter has been extremely eventful with snow. Several times we have been snowed in. This night, the forecast is wrong and towards the end of the shift it starts to snow heavily. I get my boss’s permission to close early but can’t do so until the last two customers leave. My coworker and I decide to start going through the process of closing hoping they get the hint. Sure enough:)

Man: “Hey, are you closing?”

Me: “Yes, we need to get home because it is snowing.”

Woman: “Really? But it is so pretty out!”

Me: “Yes, but we both live up on the mountain. The roads can get covered in snow fast and since they are so steep, it can be impossible to get home if we don’t leave soon.”

Man: “Oh, man, that sounds bad.”

(The customer’s proceeded to go around the store, looking at everything and asking us questions, ensuring us that they would be leaving “soon.” Twenty minutes late they FINALLY left. It took us another twenty minutes for us to close up. By the time we got out, the roads were covered in snow. I barely made it home, sliding at one point. My coworker was not so lucky; she had to turn around and spend the night in a hotel. I wish we could track those customers down and make them pay. Hope they enjoyed the “pretty night.”)

Customers Are Cry-Babies

| London, England, UK | Bad Behavior, Crazy Requests, Family & Kids

(I work in a clothing store with 3 floors, and the fitting rooms are on the top floor. I have been chatting with a customer, admiring her adorable baby. Five minutes later, I notice the stroller is in the corner, baby fast asleep, but the mother is nowhere to be seen.)

Me: *on the store walkies* “Hey, guys, I’ve got a sleeping baby downstairs and the mother doesn’t seem to be down here. She’s blonde with a cool red leather jacket. Can anyone see her on their floor?”

Colleague: “Yeah, I just put her in a fitting room up here! Let me check in with her. I didn’t know she had a kid with her!”

(A couple of minutes pass.)

Colleague: “Yeah… She’s ‘just trying on a couple things and will be back in a minute.'”

Manager: “Um, no. Can you let her know that we are not responsible for her child, and she needs to come downstairs right away? We have a customer lift so she can bring the stroller up to the fitting rooms.”

Me: “Oh, god, it’s crying. What do I do?”

(I enjoy the cuteness of babies, but they freak me out.)

Colleague: “She’s on her way down, and she is NOT happy.”

Me: “Neither is her baby!”

(The customer comes stomping down the stairs, various items of clothing hanging off of her.)


Me: “Ma’am, I haven’t touched the stroller at all, but you really can’t leave your child unat—”

Customer: “Ugh, well, of COURSE she’s crying. You need to rock the stroller back and forth! God!! What kind of idiot are you?!”

(My manager appears, as if by magic.)

Manager: “Ma’am, my staff are not your babysitting service. We have elevators and large fitting rooms specifically for our customers who want to bring their children while they shop. We will be as accommodating as possible, but you cannot just leave your baby down here without saying a word. Frankly, I don’t understand why you would want to leave her with a complete stranger. Please stop shouting at my employee. Honestly, the noise is just making your baby cry more.”

(The customer gapes like a fish for a minute, embarrassed, mutters a rather sulky apology, and goes back upstairs – with the baby, this time.)

Me: “You’re a lifesaver.”

Manager: “Why would she leave that baby here? You could be a psychopath for all she knows.”

Me: “…Thanks?”

Under-wear Me Out

| USA | Bad Behavior, Hotels & Lodging

(A guest, an old skinny man, comes down in nothing but boxers. I am female. He’s a long term regular.)

Guest: “Oh… I thought… what happened with that other feller that was here b’fore?”

Me: “He left already. You know, you can’t… um, walk around with nothing on.”

Guest: “I HAVE SOMETHING ON! I’M NOT NEKKID! Oh well, I’d like a wake up call at…” *mumble*

Me: “At when?”

Guest: *suddenly yelling* “AT FAH O’ CLOCK!”

Me: “Five o’ clock?”

Guest: “‘S what I said.”

Me: “Okay.”

Guest: “Well?…You don’t even know which room I’m in?!”

Me: “Room 111 right?”

Guest: *looks dumbstruck* “How…?”

Me: “You stay here every night. I know who you are, Mr. [Name].”

Guest: *nods and wanders off*

(I heard a scream. A young mother and child walking down had seen him, in his underwear.)

Bitter Sweet Tea

| PA, USA | Bad Behavior, Food & Drink

(The company I work for used to have tea from a syrup and then decided to brew our own tea and had a flavored tea as a promotional item for the summer that lasted until late November. It is now February and is pretty much dead due to the miserable weather the night before. I have been taking orders and my manager has been cashing out cars at the first window while doing paperwork.)

Me: “Welcome to [Fast Food Company]. How can I help you?”

Customer: “I want a raspberry tea.”

Me: “I’m sorry, we no longer have that flavor. We have sweet or unsweet tea.”

Customer: “I want a peach tea.”

Me: “I’m sorry, we only have sweet or unsweet tea.”

Customer: “What is most popular?”

Me: “Probably the sweet tea.”

Customer: “I’ll take a large of that.”

Me: *rings it up and then hands it out when they get to the window*

Customer: “This is what I think of your sweet tea.” *doesn’t even bother to take a sip before he takes the lid off and proceeds to pour it out in the drive thru, splashing it all over the drive thru window and then drives off*

Next Customer: “What in the world was that about?”

Me: “That is what I would call a tea party for one.”