Featured Story:
  • Providing A Self-Service Service
    (2,251 thumbs up)
  • April Theme Of The Month: Losing My Religion!
    Submit your story today!

    Category: Bad Behavior

    Needs More Than A Nugget Of a Common Sense

    , | TX, USA | Bad Behavior, Crazy Requests, Food & Drink

    (I’m working the counter at a popular chicken joint. We sell chicken nuggets in packs of 6, 8, or 12. A large family rushes up to my register.)

    Mother: “Don’t you have anything bigger than a 12 pack?”

    Me: “We have a party platter with 50 nuggets, but if you order now it will be at least a 30 minute wait as we have to cook them fresh and clear all current orders before we start yours.”

    Mother: *looking horrified with my suggestion* “No! We don’t need THAT many. All right, fine. [Father], what do you think?”

    Father: “Okay, we’ll take two 12-pack combos, with another 12-pack on the side for each. Two 8-pack combos with extra 8-packs for each of those.”

    Boys: “Why can’t we have kids meals?! We want the toy!”

    Father: “That’s not enough nuggets for you boys. We got you adult meals so you’d have enough food.”

    Boys: “But there’s no TOY!”

    Father: “Okay, okay. And two 6-pack kids combos. Oh, and can you value-size all of those?”

    (If you haven’t already done the math, that’s a total of 92 nuggets, nearly double the amount on the party platter. A coworker and I attempt to explain that ordering the platter with some fries on the side would be more efficient and cheaper. They continue to insist they don’t need that many nuggets and begin to suggest that my coworker and I are calling them ‘fatties.’ We decide to go ahead with the order as they want it.)

    Me: “Uhm… okay.”

    (I take their drink orders, double check everything, and help them pay. It takes around 20 minutes to cook their order because of the sheer volume of nuggets. They are grumpy when we hand them their order, but walk away happily popping hot nuggets in their mouths. I still have a bad feeling about the transaction, so I keep an eye on the family as they eat. Thirty minutes later, they return to my counter with a bag full of nugget boxes.)

    Mother: “That was WAY too many nuggets. Here. You take them back and give them to someone else.”

    Me: “I’m sorry, but health codes won’t allow us to do that. We can only serve food over the counter, not receive it.”

    Mother: “Are you kidding me? You’re just going to waste food like that?!”

    Me: “I’m sorry, but I can not take those back.”

    Mother: “Well, what am I supposed to do with these?”

    Me: “You could save them for later?”

    Mother: “Don’t be stupid! We already ate a ton of your nuggets. Why would we go home and eat more?”

    (I’m speechless at this point, so my coworker points out a nearby trash can for the woman.)

    Mother: “I can’t BELIEVE you’re MAKING me waste this food!”

    Interlocked Into That Price

    | Melbourne, VIC, Australia | Bad Behavior, Criminal/Illegal, Transportation

    (A customer comes in who has an “interlock” on his car, which is a system the courts here put on cars of people who get convicted of drink driving. The interlock will only allow the driver to start their car once they blow in a breath test and get a nil alcohol reading. I am nearly finished checking this customer’s car in when he advises me of this.)

    Customer: “Yeah, so, my car has an interlock on it, just so you know”.

    Me: “Ah, ok. Well, thanks for letting us know and due to this there will be an additional $25 fee on top of your parking total”.

    Customer: “What?! That’s ridiculous! Why?”

    Me: “Because, sir, due to the interlock you will have to park your car yourself in our facility and our staff will be unable to move your car at all until you return, which does make it harder for us to get to any other cars behind yours.”

    (Customers has a grumble about this, and asks to speak to my supervisor, who tells him the exact same thing I have.)

    Customer: “Why can’t you just blow in my interlock when you need to move it? Are you afraid you’ll get a positive reading? Do you drink at work or something?”

    Supervisor: “No, sir. Not that that is your business but I DON’T drink at work and I will NOT blow into your interlock for OH&S reasons.”

    (Customer finally agrees to pay the $25 fee but has to have the last word.)

    Customer: “I think this is ridiculous; you guys certainly know how to milk the money out of people!”

    Me: “Well, I guess it just doesn’t pay to drink and drive, does it, mate?”

    You’ll Pop Open The Champagne When It’s Over

    | TX, USA | Bad Behavior, Crazy Requests

    (Though most Sundays are slow, we are being hit by last minute orders that need to be filled post haste. There’s only my coworker and myself, so we’re fighting to catch up when the phone rings.)

    Me: “Thank you for calling [Store]. This is [My Name]. How can I serve you?”

    Elderly Woman: “Do you have champagne glasses?”

    Me: “Yes, we do.” *goes into list of different ones we have with prices*

    Elderly Woman: “Wait, that’s too much information. Now, what kind do you have?”

    Me: “Um. Well, we only carry the clear plastic kind. We have a 12 pack for [high price] and a 24 pack for [lower price] but they’re very flimsy and likely to break.”

    Elderly Woman: “Uh huh. And what do they look like?”

    Me: “Um. They’re clear, thin and have a long stem.”

    Elderly Woman: “And are they glass?”

    Me: “No, they’re all plastic.”

    Elderly Woman: “Good, I have me some grandkids running around, so I don’t want them broken. How much are they apiece?”

    Me: “Oh, we don’t sell them separately, ma’am. They come in packs.”

    Elderly Woman: “Packs? What’s that?”

    Me: “Well, they come in sets. A set of 8, 12 or 24.”

    Elderly Woman: “And what are their prices?”

    (This goes on for a good five minutes of me repeating myself. Finally she decides on a 12 pack and I set it aside for her.)

    Me: *looking at my frantic coworker who is swamped with setting orders together all by herself* “Okay, I have your glasses set aside and ready for you to come in-store to pick up at your convenience. Thank you—”

    Elderly Woman: “Oh, I can’t come in the store to pick them up. I’m handicapped, you see, so I do all my shopping by phone. I never leave my house.”

    Me: “I see. We do have a website that you can order directly from and it’ll be sent to your house, ma’am.”

    Elderly Woman: “No, no, I hate computers. They’re so hard to manage. I’ll just give you my credit card information and you can check me out. Then you can send it to me.”

    Me: “No, ma’am, I can’t do that. That’d be against store policy, plus I would need you in-store to actually sign the receipt.”

    Elderly Woman: “What? Really? But I know it’s my card.”

    Me: “Yes, but I would still need you in the store with that card to sign your receipt. If we took numbers over the phone, anyone could give a number that might or might not be their credit card.”

    Elderly Woman: “But I know it’s me! I’m giving my number.”

    Me: “And I understand that, but it’s still illegal. Is there anyone who can come in-store to pay and pick up your items for you?”

    Elderly Woman: *sour* “I guess I can send my granddaughter down there.”

    Me: “Wonderful. Well, I have them put aside for you, waiting for your granddaughter. Thank you and have a nice day.”

    (I hang up the phone, then go back to help package up orders, but don’t get a few steps away when the phone rings again.)

    Me: “Thank you for calling [Store].”

    Elderly Woman: “I got my glasses. Now I want to know what kind of designs you have on plates, napkins, and coffee cups.”

    (She wasted 40 minutes of my time trying to ‘select’ what she wanted just to decide in the end that she was going to physically go to WalMart and pick up what she wanted.)

    Fickle Over A Nickel

    | ON, Canada | At The Checkout, Bad Behavior, Money, Politics

    (I have just completed a transaction with an otherwise calm customer. My city is right across the border from a major American city, and this customer has paid with American currency. Here, we have phased out the penny, and transactions either round up or down to the next .05 or .10.)

    Me: “That will be $6.30, please.”

    Customer: “But the screen says $6.27!”

    Me: “Yes, but we do rounding here. 27 cents rounds up to 30.”

    Customer: “Well that’s just ridiculous! I demand to see your manager! You’re trying to short change me! I know the tricks.”

    Me: “Sir, it’s just three cents—”

    Customer: “GET ME YOUR MANAGER!”

    (My manager, having heard all this, steps in.)

    Manager: “Sir, I’m going to have to ask you to calm down. My worker here is not trying to short change you, nor is she lying to you.”

    Customer: “I want a refund!”

    Me: “You didn’t even pay yet.”

    (I glance at the money still in this hand.)

    Customer: *flustered* “Well, good! I didn’t want you taking my money anyways!”

    (He left in a huff, muttering about ‘foreign commies out to get his money.’)

    Have A Heart (Failure)

    | Staines, England, UK | Bad Behavior, Food & Drink, Health & Body

    (I am a customer in a supermarket. Unfortunately I am standing by the dairy aisle watching a paramedics team trying to save a man on the floor who’s probably had a heart attack. Both ends of the aisle are crudely boxed off and a member of staff is standing there preventing anyone entering the aisle. At the far end of the aisle there’s a middle-aged woman arguing with the staff member to be quickly let in to just get a tub of spread. She is quietly being told no. The woman must have run down the next aisle because she suddenly appears next to me and starts arguing again with another staff member.)

    Customer: “Can you just reach over and pass me a tub of that [Spread]?”

    Staff Member: “Ma’am, please, have a bit of sensitivity…”

    Customer: “Oh, right! As if he cares one way or another!”

    (The rest of us customers stared at each other in disbelief!)

    Page 14/142First...1213141516...Last