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    Category: Bad Behavior

    Our Great DiscrimiNation, Part 3

    | Panama Beach, FL, USA | Bad Behavior, Bigotry, Religion

    (I’m currently stocking food in the aisle, stacking some ramen noodles on the cart. I’m a born American of Islamic parents. I’m also Catholic. A customer approaches me with a security guard.)

    Customer: “See! He’s putting up square packages. They’re bombs! He’s going to blow up this store and kill us all to appease Muhammad!”

    (The guard looks at her like she’s an idiot.)

    Guard: “Ma’am, I hardly think that just because he’s doing his job he’s goin—”

    Customer: “No, his kind are all evil! The Lord is my shepherd and his is false!”

    (I’ve been trying to ignore her but finally get fed up. I stand up and walk over towards her, crossing my arms.)

    Me: “Being born of an Islamic family does not make me a member of the Islamic faith nor any more likely to inflict violence than anyone else with a proper upbringing. Furthermore, I’m Catholic so your bigoted claims that I’m doing something malicious in the process of doing my job are completely irrelevant and unfounded. Furthermore, by trying to use your religion as a cover for your irrational hatred of those who are different on you, I have no doubts that the Holiest is looking down on you right now with sorrow and contempt, and preparing you a special place in Hell for using his word to justify your hatred.”

    (The customer tries to sputter out a response but it’s clear she can’t find the words. I watch as her face turns red like she’s about to throw a tantrum, but she just stomps off instead, leaving me and the security guard standing there. I’m calming down and realize I shouted pretty much all of that, and there are people staring at me.)

    Me: “Well, that came out of nowhere.”

    Guard: “Dude, that was awesome! You shut her down cold.”

    (The customers who had walked over to see the commotion applauded me and defended me when my manager came to write me up for telling off a customer. I found out the next week that the woman had to be arrested after she made similar racist and untrue claims about a Japanese exchange student that was working in the deli, and threatened violence on him.)

    Related:
    Our Great DiscrimiNation, Part 2
    Our Great DiscrimiNation

    Deaf To Reason, Part 4

    | Mississauga, ON, Canada | At The Checkout, Awesome Customers, Bad Behavior

    (I am a cashier at a home improvement retail store, and an old lady comes up to my till holding a few cleaning supplies.)

    Me: Hi! How are you today?”

    Customer: *no answer*

    Me: “How are you today?”

    Customer: *no answer*

    Me: “Okay, your total comes to $17.36. Will that be on your store credit card?”

    Customer: *no answer, inserts card into reader and enters pin*

    Me: *hands her her receipt* “Thanks a lot! Have a good day!”

    Customer: “D*** kids! You could have at least said something. Isn’t it your job to make conversation with the customer? So rude!”

    Me: “I did. I asked you how you were doing, I asked if your purchase will be on our credit card, and I hoped you have a good day.”

    Customer: “Well, how was I supposed to know that? I’m as deaf as anything!”

    Me: *getting annoyed because of the lineup forming behind her* “You just heard what I said, ma’am. Have a good day.”

    Customer: “Well, I never! I’m going to get your rude a** fired!”

    Me: All right. You have a nice day, too.

    (The next customer walks up.)

    Next Customer: “Hi. I was wondering if you could charge me for a pack of toilet paper? That lady spread BS all over here.”

    Related:
    Deaf To Reason, Part 3
    Deaf To Reason, Part 2
    Deaf To Reason

    Trying To Get Caught With Your Pants Down

    | ON, Canada | Bad Behavior, Rude & Risque

    (A customer in his 60s approaches me.)

    Customer: “Can I ask a strange question?”

    Me: “Go ahead. I’d be happy to help.”

    (He begins to adjust his pants.)

    Customer: “Can you check the tag for my size?”

    Me: “Let me stop you there, sir. The washroom is a short distance away and you can check the size yourself. When you get back I can help you find a pair of pants that fit you.”

    Customer: “Coward! What is your name?!”

    (I turned and walked away. I found out later that he complained to my manager that one of the employees refused to look down his pants.)

    Vacation Crime

    | ME, USA | At The Checkout, Bad Behavior, Criminal/Illegal, Liars & Scammers, Technology

    (I work for a computer repair shop which gets a lot of work orders from a big company because we’re nearby and are known for how fast we repair units. We also use receipts for orders that are being picked up by others.)

    Customer: “Hey, I’m here to pick up a computer for [Supervisor].”

    Me: “Do you have the repair receipt for their computer?”

    Customer: “No, just use my ID.” *shows me work ID*

    Me: “Unfortunately, sir, I’m not allowed to give you any computer without a receipt due to security reasons.”

    Customer: *suddenly very angry* “Look! I’m an executive at [Big Company]. I can pick up as many computer orders as I want! Just shut up and do your **** job and give me [Supervisor]‘s computer!”

    Me: “I’m sorry, sir. But regardless of who you are, I cannot give you any computer without a receipt.”

    (The door jingle goes off, meaning another customer has come into the shop.)

    Customer: “That’s it! I’m gonna have your a** fired, you incompetent f***! I’ve never been treated so rudely!”

    Me: “Well, I hate to repeat myself but again, we’re not allo—”.”

    (At this point I notice a police officer and security guard from [Big Company] standing behind the man.)

    Customer: *practically yelling at this point* “What?! Not allowed to give me [Supervisor]‘s computer?! Well, I’ll –”

    Police Officer: “Mr. [Customer]. You’re under arrest for attempted robbery.”

    (The customer turns around to see the two men, and makes a break for the door only to be tackled in seconds and taken away by the police officer.)

    Security Guard: “Can you believe that guy? He quit and threatened to steal [Supervisor]‘s computer all because he didn’t get the vacation time he wanted.”

    Refunder Blunder, Part 7

    | Toronto, ON, Canada | Bad Behavior, Crazy Requests

    (Customers are able to purchase items through an affiliated online sales channel, which has its own customer service department. Stores really do not have a lot of information regarding these orders, but customers usually come here first when there’s a problem. This customer calls on a Saturday.)

    Caller: “Yeah, I just got an email saying my order’s been cancelled. How do I get my money back?”

    Me: “Well, your refund will be processed however you paid for it, so it will go onto your payment card automatically.”

    Caller: “How much will I get back?”

    Me: “I’m not sure; I’d have to pull up your order details.”

    (I can basically see what they ordered, what they paid, and their order status, that’s it.)

    Caller: “Can I just get cash back? I don’t want to wait a month for it to process.”

    Me: “Well, it will only take a couple of business days…”

    Caller: “So, how much am I getting back? Why is this taking so long?”

    Me: “Well, let’s see. You paid about $5—”

    Caller: “But I paid shipping! If I’m not being shipped anything, I shouldn’t be charged shipping!”

    Me: “Yes, that’s true. You will be refunded the shipping—”

    Caller: “Then how much am I getting back? And when will I be getting it? God! Why are you taking so long with this?”

    Me: “Well, this was an online order. You’d really have better luck talking to online customer service.”

    Caller: “What’s their number?”

    Me: “Let me just pull that up for you—”

    Caller: “I’m not wasting another minute on this. Call me back next month when you’ve finally found it.” *rattles off phone number and hangs up on me*

    (Despite the shock of her rudeness, I pull up the online customer service number and proceed to call her back maybe 30 seconds later.)

    Me: “Hi, I’ve got that customer service number for you—”

    Caller: “About time. Give it to me.”

    (I give her the number and she hangs up on me again.)

    Me: “Well, that was fun.”

    Coworker: “Isn’t online customer service closed on weekends?”

    Me: “Yes, it is.”

    (And I would have warned her of that if she hadn’t hung up on me again. I guessed she had fun figuring that out for herself.)

    Related:
    Refunder Blunder, Part 6
    Refunder Blunder, Part 5
    Refunder Blunder, Part 4

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