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    Category: Bad Behavior

    Abuse With The Shoes

    | England, UK | Bad Behavior, Crazy Requests

    (I work on the children’s department of a shoe store. We ask customers to take a ticket when they come in so everyone can be seen to in the order they arrived. There are three other staff members available to come serve customers if it gets busy.)

    Manager: “Can you go check everyone’s ticket numbers and make sure the ticket counter is up to date?”

    (There are four sets of customers on the floor. I explain to each that I am checking the numbers to see which order they are to be served in. They all politely show me their number and wait their turn. I’m asking the third customer when the fourth approaches me.)

    Me: “I’m just checking the ticket numbers. May I see yours?”

    Customer #3: “Of course. Here you—”

    Customer #4: “I want this shoe in a five.”

    (She proceeds to shove a children’s boot into my hand and stare at me. I don’t see a ticket in her hand or a child with her and assume she just wants to take a pair without fitting.)

    Me: “Okay, I’ll call one of my colleagues from the back to get you these as I’m currently sorting out the customers with tickets.”

    (She looks angrily at me, grabs the boot, slams it back down on the shelf where she found it and proceeds to storm past me towards the door.)

    Customer #4: “This is horrid customer service! You should be ashamed! You’ve lost a customer and you’ve lost a sale!!”

    (I stand there speechless and confused then look towards the third customer again.)

    Customer #3: “I don’t know what just happened either.”

    A Phoned In Service

    | Bastrop, TX, USA | At The Checkout, Bad Behavior, Rude & Risque, Technology

    (I’m a cashier for a retail store. Normally I’m pretty nice with one main exception: If you are on a phone, I will NOT talk to you. A customer come up to me talking on her phone and I proceed to scan up her items, giving a small smile and a nod to acknowledge her. For the most part the customer doesn’t seem to care until she’s almost done.)

    Customer: “Where’s my corn dog?”

    (She resumes her phone conversation as I put the corn dog on the counter next to the credit reader.)

    Customer: “HEL-LO! Where’s my corn dog?”

    (I silently start to put her items into the buggy while she’s STILL keeps talking on her phone as I point to the corn dog. For the next few moments she attempts to talk to me only to also talk to the phone.)

    Customer: “HELLO! Are you sleepy?! Where is my corn dog!?”

    (I point to it one more time as she pays with a card and takes the corn dog and receipt. As she walks off, another customer walks to the counter without a cell phone and we start to carry a conversation.)

    Next Customer: “Geez, she the only thing she seemed to care about was her corn dog! How do you deal with people like that?”

    Me: “Just like I just did. So, now, how are you?”

    Some Customers Are Ice Cold

    | WI, USA | Bad Behavior, Transportation

    (I’m a delivery driver. Within my first week I’ve had people treat me poorly. One very blizzard-y Saturday I deliver to a young lady. Her driveway is a hill and very icy. My car won’t make it up. She finally hears me and comes out. I make the journey up the hill and slip and fall.)

    Customer: “I apologize for not salting my driveway.”

    Me: “No problem. Just sign the receipt here.”

    Customer: “Oh, I don’t have a pen. Could you grab one from your car?”

    (I go to get it, climb up the driveway, and slip and fall again. She signs it, with no tip or apology. I get back to my car to realize I forgot her soda. As much as I wanted to just drive back to the store, I knew I had to get her that soda. I climb up the driveway one last time, slipping and falling again. She answers the door all surprised but then sees the soda.)

    Customer: “Oh yeah, thanks.”

    (She grabbed it and shut the door in my face.)

    No Holding Back

    | St. Louis, MO, USA | Bad Behavior, Crazy Requests, Family & Kids

    (I work at a popular lingerie store that also sells a line of young women’s clothing. It’s nearly closing time on a Sunday night when a teenage girl and her mother come in.)

    Me: “Hi. Welcome to [Store]. What brings you ladies in tonight?”

    Mother: “Yes, I called earlier today about a hoodie y’all sell. I was told you had several.”

    Me: “Sure, I can help you with that. Which hoodie was it?”

    (The mother produces a picture of the hoodie from our website. I recognize it as a style that we have not had for a few days, due to the style’s popularity.)

    Me: “Oh, I’m sorry. We haven’t had those in for almost a week. The few we did have sold out between yesterday and today. I can order one online for you, though, and you’ll get free shipping right to your house.”

    Mother: “This is unacceptable! I called at nine this morning, and the girl told me you had a bunch!”

    Me: “Are you sure you called today, ma’am? We don’t open until 11, and nobody was here before 10.”

    Mother: “Well, maybe it was 11. I don’t know. But you still should have saved one for me!”

    Me: “Did you put one on hold? If so it’s still in our closet.”

    Mother: “I don’t know.” *speaking to daughter* “Did you put one on hold?”

    Daughter: “Yeah, it should be under Kelly.”

    (I check the closet. The hoodie is definitely not there.)

    Me: “That’s weird. It should be here.” *to mother* “And you called today, you said?”

    Mother: “Well, no. It was my daughter who called.”

    Me: *to daughter* “And you called today?”

    Daughter: “No, I called Thursday. Maybe, Wednesday. No… I think it must have been Monday. Yeah, Monday.”

    Me: “So, you called on Monday? And you put a hoodie on hold? Did they tell you that we only hold merchandise for 24 hours?”

    Daughter: “Um, idk, maybe?”

    (Yes, she really said ‘idk.’)

    Mother: “It shouldn’t matter when she called! You should have held it for her!”

    Me: “Well, unfortunately, we don’t have the space to hold product for that long, especially over a weekend. Plus, it’s not really fair to other customers. But, like I said, I can always look online and see if we can get one shipped to you.”

    Mother: “No! Go into your back room and find one.”

    Me: “I’m really sorry, but we don’t have any more in the stock room; I’ve checked several times today for other customers. I can check again, if you’d like, but you’re going to be disappointed.”

    Mother: “GET ME YOUR MANAGER! I’M GOING TO GET YOUR A** FIRED!”

    Me: *losing all patience* “Sure, but I’m going to have to ask you to please watch your tone and language.”

    Mother: “You little b****! How DARE you speak to me like this? First you sell my daughter’s hoodie to some tramp, I’m sure, and then you refuse to do anything about it. MANAGER! NOW!”

    (I radio to the back for my manager.)

    Me: “She’ll be out in just a minute. Again, I’m sorry for the inconvenience.”

    Mother: “I bet you are! I drove an hour to come to this store just for this hoodie because you lied to my daughter and told her you had a product you clearly don’t have! This is incorrigible.”

    Me: “What’s incorrigible is your attitude right now. I’m very sorry about all this, but your daughter did call our store nearly a week ago about a product. Of course our inventory is going to change between Monday, when we get all our shipment in, and Sunday just before close. If the hoodie was that important, perhaps you should have come out sooner. I can only apologize so many times for something that is outside of my control. Additionally, we are now closed, and have been for several minutes. However, I would still be willing to call another store or order this hoodie online. Alternatively, you could leave and come back at another time, and perhaps we’ll have some in then.”

    Mother: “Well, I never! All right, here’s what I want you to do. I’m going to give you my number, and you are going to call me when you get more of these hoodies in. Then, you are going to send me one to my house free of charge. Do you understand me?”

    (My manager comes around the corner with a look on her face that clearly indicates she had been listening.)

    Manager: “Of course, ma’am. Let me take down your name and number, and I will be sure to talk with my associate about all this.”

    (The woman smugly gives my manager her info, then she and the daughter leave. I wait by the registers while my manager pulls and locks our gates.)

    Me: “Am I fired?”

    Manager: *crumples up paper with the customers info* “Like h*** I’m catering to that b****.”

    Turning Them Red With Purple

    | VIC, Australia | Bad Behavior, Health & Body

    (I’m in the shopping centre queuing up to buy something. My hair is dyed bright purple for ‘World’s Greatest Shave.’ There are two customers in line behind me.)

    Customer #1: “Teenagers these days. Dying their hair so they can ‘stand out.’ Well, they just look ridiculous.”

    Customer #2: “I know! How on earth do their parents let them do this?”

    (I turn around.)

    Me: “Excuse me, but I have dyed my hair for the ‘World’s Greatest Shave’ because my younger brother has leukemia. My whole family either have shaved their heads or dyed their hair for support. I have not dyed my hair to ‘stand out.’ I have dyed it so I can contribute in helping those in need.”

    (The two customers turned red and hurried out of the queue into another line.)   


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