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  • Category: Bad Behavior

    Afraid Of Them Dropping By

    , | Round Rock, TX, USA | Bad Behavior, Health & Body, Liars & Scammers

    (I work at a popular national home improvement store, and started out as a temporary cashier. This was a particularly busy Sunday afternoon and, as usual, we were short-staffed for cashiers. A customer comes up to me and asks me to page a lot loader to help her load mulch. I do and the lot loader calls me on the register phone and tells me that he’ll help the customer when he’s done loading another customer. Later, the customer comes back with her mulch inside a large wheelbarrow as well as other items inside of it.)

    Me: “Got everything you need?”

    Customer: “Yes, but I’m not happy. The loader never showed up to help me. I had to use this because there’s no flat carts left!”

    Me: “Well, ma’am, there are carts under the annuals and perennials tables—”

    Customer: “There weren’t any when I needed them!”

    Me: “Well, I apologize for the inconvenience, ma’am. I’ll call the lot loader again and get him to help load the wheelbarrow and the rest of your purchase.”

    Customer: *annoyed* “Didn’t you hear me? There weren’t any flat carts left. I don’t want this. I’m not paying for it.”

    Me: “All right, then. I’ll grab a flat cart and I’ll just put your items on there and—”

    Customer: “Why? It’s already in here. Just ring me up.”

    Me: “Ma’am, if you’re not going to buy the wheelbarrow, you can’t take it out of the store. That’s why I offered to get a flat cart to—”

    Customer: *throws her hands up* “Just ring me up! I’ll bring the d*** wheelbarrow back.”

    (The customer continues to ramble as I ring her up. I call an associate, but tells me he’s busy with another customer. I explained my concern over the fact that the customer could steal a $200 wheelbarrow. Since the customer was urgent to leave and another cashier had come to relieve me for a break. I told the customer I would load her purchase for her. She led me to her mini-van and opened the back door. She had bought an iron rod used for hanging plants which sat on top of the pile of mulch. I placed it at the far side of the wheelbarrow so that I could load her mulch. Just as I load the first bag—with my back to the wheelbarrow—I hear a loud clang.)

    Customer: “Ow!” *holds her right ankle*

    Me: “Are you okay? What happened?”

    Customer: “The iron rod fell on me. I’m sorry. I have a low tolerance for pain. That really hurt.” *heavy tears begin to well up in her eyes*

    (I pick up the iron rod and scratch my head, perplexed at how it could’ve fallen when I put it out of the way. At this point, my coworker comes and finishes loading the customer’s purchase and lets her fill out an incident report. I continue working, but the assistant manager calls me into his office. Note: this manager is the asset protection manager.)

    Manager: “Hey, do you mind filling out the incident form?”

    Me: “Sure. Is the customer okay? She was crying pretty bad.”

    Manager: “She has a small bruise on her ankle, but she’s claiming that you dropped it on her.”

    Me: *staring, stunned* “Are you serious? After going to the whole trouble of helping her load her purchase? I didn’t want her to steal that wheelbarrow!”

    Manager: “Oh, I know. I checked the cameras that survey the parking lot. She dropped it on herself.”

    Me: “…seriously?”

    Manager: “Hey, you have no idea how far some people will go.”

    (Now that customer goes out of her way to let me ring her up. I’ve since been promoted to a higher ranking position, but I steer clear of her to make sure she can’t drop anything else on herself and blame me again.)

    His Assumption Is Not On The Money

    | West Allis, WI, USA | Bad Behavior, Crazy Requests, Criminal/Illegal, Money

    (I’m a legal secretary at a law firm, and I answer a call.)

    Me: “Hello, this is [Law Firm]. My name is [My Name]. How can I help you?”

    Caller: “Hi. You guys handle bankruptcies, right?”

    Me: “Yes, we do.”

    Caller: “Oh good. So, I think I need to file bankruptcy…”

    (The caller explains his financial situation.)

    Me: “Okay, I can go ahead and schedule an appointment with an attorney for a free consultation if you’d like.”

    Caller: “Yes, let’s do that. I just have a question, though. What would the cost be?”

    Me: “It would be [attorney's fee] plus costs.”

    Caller: “And I pay that after it’s all finished, right? I don’t pay anything up front?”

    Me: “Actually, you have to pay one-third of the fee up front.”

    Caller: “What! But I just explained that I have no money! That’s the whole point! Why do I have to pay up front?”

    Me: “Well, because if we allowed that, then clients would just cut and run once the bankruptcy is concluded, and we end up paying the cost of the case ourselves. It’s happened too many times before. It’s just our policy now.”

    Caller: *trying to sound sweet* “It’s such a shame that a few bad apples have ruined the process for everyone else.”

    Me: “Yes, it really is.”

    (Long pause.)

    Caller: “So, can I pay after the bankruptcy is concluded?”

    Me: “… No.”

    Caller: “D*** it! What’s the point?!” *hangs up*

    Retort Against Those Who Extort

    | Orlando, FL, USA | Awesome Workers, Bad Behavior, Home Improvement, Liars & Scammers, Top

    (My mother is in her 70s, and is shopping at a thrift store when she spots a beautiful bamboo bookcase.)

    Clerk: “Hi. Do you need some help?”

    Mom: “I am interested in the shelf, but have to go home first and do some measuring.”

    Clerk: “No problem; I’ll make sure it’s still here when you get back.”

    (After getting home, measuring, and seeing it will fit, she calls me to ask if I can go with her to pick it up if it was still there. We get to the store, where she walks over to the bookshelf and shows me. About a second later, a customer immediately walks up to us.)

    Customer: “I’m actually buying this shelf… but how much would you be willing to give me NOT to buy this?”

    (My mom and I looked at each other in disbelief, and before I can even think of what to say to this idiot, the clerk from earlier immediately steps in:)

    Clerk: “Sorry, sir. This lady was here earlier and was going to buy it, but she had to run home and take measurements first.”.

    Customer: “Well, that’s not fair. I was just ready to buy this!”

    Clerk: “Sorry. She gets first pick.”

    Mom: *looking at the customer with a big grin* “And I decided I’ll take it.”

    Clerk: *with an even bigger grin* “Let me go ahead and ring you up, and you also get a senior discount!”

    (We spent the next few minutes cashing out while the customer just stood there and stared at us the whole time, and then stood out in the parking lot and kept staring at us (with a butt-hurt look) while I loaded it on the car, pausing here and there to give him a big ‘f*** you’ grin. Thank you, awesome clerk, for putting that a**-hole in his place for trying to extort money from the elderly!)

    Wallet Walkabout

    | Sydney, NSW, Australia | At The Checkout, Bad Behavior, Criminal/Illegal, Money

    (I work in a store with four departments, each with their own checkout counter. A woman approaches my counter and asks to make a payment on a layby. I ask if there is anything else she needs. I have a funny feeling about her.)

    Customer: “No, just this. I’ll be leaving now.”

    (I watch her leave, then get to a point and turn into a tight aisle of fabric which is better accessed from the other side. I walk up to her.)

    Me: “Is there anything else I can help you with today?”

    Customer: *eyes wide with shock* “I, umm, oh, I don’t know what it is… I haven’t touched it.” *quickly leaves*

    (I look down to find a ladies wallet in the rolls of fabric. I take it to my counter and page for the owner a couple of times. I then get stuck serving customers for 10 minutes before I take it over to the office. I pass by the fabric counter as I do.)

    Me: *to a coworker* “Is there anyone in the office? I have found a wallet.”

    Coworker: “Where did you find that? We’ve been looking for it. I was serving a customer who put it on the counter, went to pay, and it was gone.”

    Me: “Really?”

    Coworker: “Yes, and the woman who was behind her in the line left suddenly as we noticed. We both asked where she was going and I stopped her to ask if she had seen the wallet. She told me no. Then I watched as she went around the back of your department and you served her. I just figured she had forgotten something.”

    Me: “I had a funny feeling so followed her. She pretty much led me to where the wallet was hidden. *takes coworker to the spot*

    Coworker: “This is right where I stopped her. She must have thrown it into the fabric, the b****!”

    (We had no real proof but the woman was lucky that we didn’t report it as her layby contained her name and address. The other customer was so happy to have the wallet returned intact!)

    A Continuous Sauce Of Stress, Part 2

    | NC, USA | Bad Behavior, Food & Drink, Money

    (I work in a restaurant where we make the majority of our food in-house, down to dressings and sauces. The menu says in at least two places that extra sauces are available for 50 cents. Three women sit at my table.)

    Woman #1: “I want to try a couple of these sauces.” *indicating our buffalo style sauces*

    Me: “Well, ma’am, we generally don’t do that. I may have to charge you 50 cents”

    Woman #1: “We’ve done it before. And I need some celery to dip in the sauces.”

    (Rather than putting up a fight I bring her two sauces and a couple of sticks of celery. Woman #1 gets 10 wings in one of the sauces she tried. When the wings come out…)

    Woman #1: “I need some extra sauce for my wings.”

    Me: “Yes, ma’am, that’s 50 cents extra. Is that okay?”

    Woman #1: “It’s not extra cause I don’t have enough sauce on my wings.”

    Me: “I’m sorry that you don’t feel the kitchen didn’t give you enough, but I’ll have to charge you 50 cents to get you more.”

    Woman #2: “That’s bad customer service! The customer is always right!”

    Me: “Ma’am, I apologize but I’m just doing my job the way I was taught to do it, and the menu says that extra sauces cost extra.”

    Woman #1: “Bring me the manager!”

    (My manager visits the table, offers to re-toss her wings in the kitchen but she just insists on having extra sauce brought to her without wanting to pay. My manager brings her half of a ramekin of sauce as a compromise but tells me that anything else they order will be extra. The women are grumpy for the rest of their meal and request a to go box toward the end.)

    Woman #2: *holding her ramekin of blue cheese dressing* “I need another container.”

    Me: “An empty container?”

    Woman #2: “No, with extra blue cheese.”

    Me: “That’ll be 50 cents. Is that okay?”

    Woman #2: “No! Its not like I want extra because I ate it all. I just want extra to go!”

    Me: “I’m sorry; ma’am, but extra dressings are 50 cents…”

    (She turned it down and their checks did not include any extra dressing charges. The women berated me more anyway, asked me if I was new, and asked where the ‘other girl’ they had before was. The girl they described to me had actually been recently fired. One lady asked for change for a dollar, which I gave her, and left two quarters on the table with a note that said ‘Customer service goes toward your tip. Here’s your 50 cents.’ Sorry, giving out free stuff isn’t part of my job, lady!)

    Related:
    A Continuous Sauce Of Stress

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