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  • Customer Service Is Over(reaction)
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    Category: Bad Behavior

    Good Customer Service Is Saving The Girl

    , | ON, Canada | Awesome Workers, Bad Behavior, Family & Kids, Food & Drink, Top

    (I am working the cash register at a fast food restaurant when a girl no older than 15 comes up to order.)

    Girl #1: “I’ll have a number three with a [Soda], please.”

    Me: “Sure. Will that be everything?”

    Girl #1: “Umm… no, actually. I think I was followed here. If you see some girls come in and bother me, can you ask them to leave?”

    Me: “I’ll see what I can do.”

    (The girl takes her food over to the only table where she can be easily seen by all of the front counter staff, and she takes out some homework. Less than five minutes later, three girls come in, go straight to Girl #1′s table, and start talking to her. In the 30 seconds it takes to ask my manager for permission to kick the group out, Girl #1 has started crying.)

    Me: *to the group* “You guys are harassing this girl. I’m going to have to ask you to leave.”

    Girl #2: “It’s okay. We know her.”

    Me: “No, it’s not okay. You can’t be harassing paying customers.”

    Girl #2: “We can buy something. We’ll be paying customers, too.”

    Me: “Too late. I won’t just stand back and watch while you harass this girl. If you don’t leave right now, security will be called and you’ll be banned from the property.”

    (As our restaurant was located in a mall parking lot, being banned from the property also meant being banned from the mall, so they left pretty quickly with no more argument. Since Girl #1 was still extremely upset, my manager let me give her a free milkshake and sit with her for a bit until she calmed down.)

    Me: “So, what was that all about? Do you know those girls?”

    Girl #1: “They go to school with me. I live in a group home. Ever since they found out, they’ve been following me around and making fun of me for it. I’ve been looking for a quiet place to do my homework for weeks. I can’t do it at the home; it’s too noisy, and I get no privacy there. And I’ve been to a few different coffee shops, and restaurants, and even the library, but they follow me everywhere, and no one has ever kicked them out, because they’re never loud or disruptive. This is the first place to help me.”

    (I let Girl #1 get back to her homework. After that, she came in a few times a week to do homework. I let the managers and other staff know of her situation, so there was always someone there for Girl #1 to talk to or someone to threaten the bullies with banishment from the mall if they ever came back, which they didn’t.)

    Hard Drive Does Not Drive A Hard Sale

    | MN, USA | Bad Behavior, Technology

    Me: “Thank you for calling [Video Game Store], where you can trade in your old games and save. This is [My Name] . How may I help you?”

    Phone Customer: “Hi. I was wondering that if I buy a Grand Theft Auto V, and my Xbox doesn’t have a hard drive, will I have to buy a hard drive? I can’t really afford to spend that much money right now.”

    Me: “Well, sir, I can save you a bit by telling you another option. You can get a flash drive to store the GTA V install; they are much cheaper than buying an internal hard drive.”

    Phone Customer: “So like a SanDisk or something like that?”

    Me: “You bet. We’ve even got them in stock right now!”

    Phone Customer: “Okay, thanks! I’m just calling from the supermarket across the street. I’ll just get them here. Bye!” *click*

    A Real Humdinger Of A Solution

    | Bryan, OH, USA | Awesome Customers, Bad Behavior, Bizarre, Top

    (Even though I don’t work in this store anymore, I still have friends that do. I am there getting fabric with my daughter. The fabric area is in the middle of the store. We start to hear a bell ringing on the other side of the store. Every 30 seconds the bell rings, and goes on for a good five minutes.)

    Employee: *looking at me* “He doesn’t even bother to look up, just keeps hitting it!”

    Me: *calling across the store* “He is busy. He will be with you in a moment!”

    (The customer just looks at me, and dings the bell more. This time, he doesn’t stop, and just keeps hitting the bell for a solid two minutes. At this point, I’m angry, I have a headache, and the employee is too nice to do anything rude, so I walk across the store, and grab the bell right out from under the customer’s hand.)

    Me: *holding the bell* “I said he was busy.”

    Customer: “HEY! You took my DINGER!”

    Me: *walking away* “Yes. I am now in possession of your ‘dinger.’”

    (The employee is trying to hide his laughter as I come walking back with the bell in my hand. The customer is following me and yelling the whole time.)

    Customer: “I demand service! I’ve been here before and I want someone to help me!”

    Me: You will get help as soon as he is available to help you. He is busy with me right now.”

    Employee: “Sir, I’m the only person on this half of the store, everyone else is on break. If you can just wait a moment, when I’m done with her I will come help you!”

    Customer: *looking at me* “What is your name?!”

    Me: “[My Name]. I’m not sure why that matters to you.”

    Customer: “I’m talking to your manager!”

    Me: “I don’t work here.”

    Customer: “Then why did you take my dinger!”

    Me: “Because you pissed me off!”

    Customer: “I have the right to ding the dinger!”

    Me: “Yes, you do! But you abused that right! So I have now banned you. BANNED!”

    (He storms off. About 10 minutes later, he comes back with a manager.)

    Customer: “HER! See, her! She is the one that took my dinger!”

    Manager: “Sir, I do not know this woman. She doesn’t work here.”

    Customer: “She was rude to me!”

    Manager: “Sir, she has that right.”

    Customer: “I demand you fire her!”

    Manager: “Sir, seriously, I do not know who she is. She doesn’t work here!”

    (The customer stomps away. The manager looks at me and laughs as she starts talking.)

    Manager: “He told me he wanted to complain about a customer, and I didn’t believe a customer would complain about another customer! I’m so sorry! He is always so rude, but this is a new low even for him!”

    Me: “It’s all good. I did what I know everyone has always wanted to do, and it felt soooo right!”

    From Mumble To Stumble To Rumble To Humble

    | USA | At The Checkout, Bad Behavior, Health & Body

    (I have an inner ear condition and am hearing impaired but not really to the degree that I need a hearing aid. An older woman approaches my line.)

    Me: “Hello! How are you today?”

    Customer: *mumbles while looking at the floor*

    Me: “Um… I’m sorry. What did you say?”

    Customer: *sighs and looks to the right, still away from me, mumbling again*

    Me: “Ah, okay.”

    (I ring up her items and tell her the total. She holds up three different cards and mumbles again, but I can read her lips to understand, ‘not enough.’)

    Me: “I’m sorry. I didn’t quite catch that. Did you say you want to use all three cards?”

    (She nods and rolls her eyes, then swipes the first card.)

    Me: “All right, and how much did you want on that one?”

    Customer: *mumbles into the card reader*

    Me: “I’m sorry. What did you say?”

    (She mumbles once more, but since this is the third time I asked her to repeat herself and I’m feeling embarrassed, I just let the transaction run through as if she was using one card because I have no idea how much she wanted on there. The card is, of course, declined and she shouts wordlessly.)

    Me: “I’m sorry, ma’am. Could you swipe it again, please? And I’m sorry, but how much did you say you wanted on that card?”

    (AGAIN she mumbles, with her head bowed so low I can’t even see her lips to try to read them. By that point, I’ve had enough.)

    Me: “Ma’am, I’m sorry, but I really need you to speak up, please. I’m hearing impaired and you’re speaking rather softly. I can’t hear you at all.”

    Customer: “You lying b****!”

    Me: *taken aback* “Excuse me?!”

    Customer: “Lying about being deaf is no excuse for your irresponsibility! You’re young! You’re not deaf. If you were, you’d have an earpiece in! You just listen to your music too loud; all you kids do. Keep that up, and you WILL be deaf before long!”

    Me: “Ma’am, I have [inner ear condition]. I have constant, loud ringing in my ears. Several times per day I lose all hearing in one or both of my ears for anywhere between three seconds to three hours. You’re right; I’m most likely going to completely lose my hearing before I’m 40 because there’s no cure or real treatment for it beyond surgery that might not even work. So please, while I still can hear you at all, could you speak up just a little?”

    (The customer stares at me, red-faced and silent, for a few moments. Finally she swipes the card again and then looks at me.)

    Customer: *loudly* “I’d like $10 on this card, please.”

    The Uniform Response

    | San Antonio, TX, USA | Bad Behavior, Food & Drink, Military, Top

    (I’m in a chain restaurant with my family when a group of four soldiers from the base come in. The group is very loud and rowdy, but no one wants to say anything because they’re soldiers. However, as they all order alcoholic drinks for ‘pre-gaming,’ they just get louder and rowdier. Finally, another customer at the table next to theirs has had enough.)

    Customer: “Excuse me. Can you four please quiet down? We’re all trying to enjoy our dinners.”

    Soldier #1: “With all due respect, shove it.”

    Soldier #2: “We’re willing to go out and die for your freedom and you can’t even let us have dinner?”

    Soldier #3: “We’re just trying to celebrate [Soldier #1]‘s promotion, lady. Chill.”

    Soldier #1: “Show some f****** respect.”

    (The customer takes a deep breath, stands up and turns around, revealing a missing arm.)

    Customer: “Allow me to introduce myself. I’m Major [Customer] and I’ve recently been transferred to the base here after spending a few months in Walter Reed. I lost my arm to an IED in Iraq. I want all of your names. I’ll be talking to your C.O. as soon as I leave here, and I have a feeling you won’t be celebrating that promotion long. Now please keep your voices down so all of these people can enjoy their dinners, and stop being a disgrace to the uniform.”

    (The whole restaurant applauded her.)


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