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    Category: Bad Behavior

    Hard Of Earring

    | Basingstoke, England, UK | At The Checkout, Bad Behavior, Crazy Requests, Criminal/Illegal

    (I work in a high-end high street women’s clothing store. We also sell accessories. Like most UK stores, we do not accept returns on earrings for any reasons, bar them being defective. We’ve just entered the mid-season sale period, where a lot of our jewellery is now 70% off. A fair amount of customers are returning and rebuying items to get the discounted price.)

    Customer: “I want to return this set of earrings and rebuy them.”

    Me: “I’m sorry. Store policy says we’re not allowed to accept returns on any earrings, unless they’re defective. Even though you’re wanting to rebuy them, I cannot process the return.”

    Customer: “I WANT TO RETURN THEM!”

    Me: “I’m sorry; I’m not allowed to do that.”

    Customer: “Yes, you are! You’re just saying that because you don’t want to give me the sale price!”

    Me: “I’m sorry you feel that way, and I assure you we do allow returning and rebuying. We just can’t accept returns on earrings unless they defective in some way.”

    Customer: “I want to talk to someone else!”

    (I get my assistant manager, who comes over and relays what I’ve just told the customer.)

    Assistant Manager: “I’m sorry, we can’t accept the return on them unless they’re defective.”

    (The customer drops the earrings on the floor, then stomps on them. She picks them up and puts them on the counter.)

    Customer: “I want to return these. They’re defective.”

    Assistant Manager: “We don’t accept returns on items that have been damaged purposely by customers.”

    Customer: “You have no proof I broke them. It’s your words against mine, and the customer is ALWAYS right!”

    Assistant Manager: “This may be true in most circumstances. Here, we have CCTV showing you damaged them yourself. I’m sorry. We cannot accept returns on them. Is there anything else you’d like me to help with today?”

    Customer: “MY EARRINGS ARE BROKEN! What am I gonna do with broken earrings?!”

    Me: “Would you like me to dispose of them?”

    (The customer glared at my assistant manager and me, then stormed out.)

    Read You Loud And Unclear

    | Sydney, NSW, Australia | At The Checkout, Bad Behavior, Language & Words

    (One of my coworkers is a quiet, well-spoken man normally, but has an astonishingly loud voice if he wants to shout. My manager is also the shop owner, has a great sense of humor, and likes to let him use that voice in situations.)

    Customer: “A carton of [Brand] cigarettes, please.”

    Coworker: “Yes, sir. What kind?”

    Customer: “[Brand].”

    Coworker: “Yes, sir. Twenties, thirties, mild menthol, filtered or plain?”

    Customer: “[BRAND]!”

    Coworker: *just as loud* “Yes, sir. Twenties, thirties, mild menthol, filtered or plain?”

    Customer: *as loud as he can shout* “[BRAND]!”

    Coworker: *louder than the customer; painful to the ears* “YES, SIR! TWENTIES, THIRTIES, MILD, MENTHOL, FILTERED OR PLAIN?!”

    (The customer turns pale, and takes a step back.)

    Customer: *normal voice* “Er, um, sorry. What?”

    Coworker: *normal voice*  ”Twenties, thirties, mild menthol, filtered or plain?”

    Customer: “Oh. Twenties, filtered, plain. Thanks.”

    (The customer paid, and then left, turning back, looking, and shaking his head in disbelief.)

    Our Great DiscrimiNation, Part 3

    | Panama Beach, FL, USA | Bad Behavior, Bigotry, Religion

    (I’m currently stocking food in the aisle, stacking some ramen noodles on the cart. I’m a born American of Islamic parents. I’m also Catholic. A customer approaches me with a security guard.)

    Customer: “See! He’s putting up square packages. They’re bombs! He’s going to blow up this store and kill us all to appease Muhammad!”

    (The guard looks at her like she’s an idiot.)

    Guard: “Ma’am, I hardly think that just because he’s doing his job he’s goin—”

    Customer: “No, his kind are all evil! The Lord is my shepherd and his is false!”

    (I’ve been trying to ignore her but finally get fed up. I stand up and walk over towards her, crossing my arms.)

    Me: “Being born of an Islamic family does not make me a member of the Islamic faith nor any more likely to inflict violence than anyone else with a proper upbringing. Furthermore, I’m Catholic so your bigoted claims that I’m doing something malicious in the process of doing my job are completely irrelevant and unfounded. Furthermore, by trying to use your religion as a cover for your irrational hatred of those who are different on you, I have no doubts that the Holiest is looking down on you right now with sorrow and contempt, and preparing you a special place in Hell for using his word to justify your hatred.”

    (The customer tries to sputter out a response but it’s clear she can’t find the words. I watch as her face turns red like she’s about to throw a tantrum, but she just stomps off instead, leaving me and the security guard standing there. I’m calming down and realize I shouted pretty much all of that, and there are people staring at me.)

    Me: “Well, that came out of nowhere.”

    Guard: “Dude, that was awesome! You shut her down cold.”

    (The customers who had walked over to see the commotion applauded me and defended me when my manager came to write me up for telling off a customer. I found out the next week that the woman had to be arrested after she made similar racist and untrue claims about a Japanese exchange student that was working in the deli, and threatened violence on him.)

    Related:
    Our Great DiscrimiNation, Part 2
    Our Great DiscrimiNation

    Deaf To Reason, Part 4

    | Mississauga, ON, Canada | At The Checkout, Awesome Customers, Bad Behavior

    (I am a cashier at a home improvement retail store, and an old lady comes up to my till holding a few cleaning supplies.)

    Me: Hi! How are you today?”

    Customer: *no answer*

    Me: “How are you today?”

    Customer: *no answer*

    Me: “Okay, your total comes to $17.36. Will that be on your store credit card?”

    Customer: *no answer, inserts card into reader and enters pin*

    Me: *hands her her receipt* “Thanks a lot! Have a good day!”

    Customer: “D*** kids! You could have at least said something. Isn’t it your job to make conversation with the customer? So rude!”

    Me: “I did. I asked you how you were doing, I asked if your purchase will be on our credit card, and I hoped you have a good day.”

    Customer: “Well, how was I supposed to know that? I’m as deaf as anything!”

    Me: *getting annoyed because of the lineup forming behind her* “You just heard what I said, ma’am. Have a good day.”

    Customer: “Well, I never! I’m going to get your rude a** fired!”

    Me: All right. You have a nice day, too.

    (The next customer walks up.)

    Next Customer: “Hi. I was wondering if you could charge me for a pack of toilet paper? That lady spread BS all over here.”

    Related:
    Deaf To Reason, Part 3
    Deaf To Reason, Part 2
    Deaf To Reason

    Trying To Get Caught With Your Pants Down

    | ON, Canada | Bad Behavior, Rude & Risque

    (A customer in his 60s approaches me.)

    Customer: “Can I ask a strange question?”

    Me: “Go ahead. I’d be happy to help.”

    (He begins to adjust his pants.)

    Customer: “Can you check the tag for my size?”

    Me: “Let me stop you there, sir. The washroom is a short distance away and you can check the size yourself. When you get back I can help you find a pair of pants that fit you.”

    Customer: “Coward! What is your name?!”

    (I turned and walked away. I found out later that he complained to my manager that one of the employees refused to look down his pants.)

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