Category: Bad Behavior

Making Room For Error

| Caddo Valley, AR, USA | Bad Behavior, Health & Body, Hotels & Lodging

(It’s almost two am and I am about to start running the night audit when my manager, who stays on the property, calls the front desk.)

Manager: *sounding alarmed* “There’s a guy in our room. He says he can’t find his room. Can you look him up in the computer?”

Me: “Uh… okay.”

(She gives me the man’s name, and I check the computer, but he is not one of our listed guests. I explain this, and she tells me that she’ll send her husband down with the errant guest. A few minutes later, the husband comes in with a man who seems disoriented and smells so strongly of alcohol that I notice it from behind the desk.)

Customer: “…Yeah, my wife checked in, and now I can’t find my room! So I just went around and tried opening doors.”

Me: “Oookay. What’s your wife’s name?”

Customer: “[Name]. Or she might be under [Other Name]. I don’t know. Can you hurry up? I just want to go to sleep.”

(The manager’s husband and I exchange looks. Both he and his wife are sick, and have work at seven in the morning. I’m surprised they didn’t just call the cops when they found a strange man in their room. After about twenty minutes, we manage to explain that there is no record of either the man or his wife checking into our hotel.)

Customer: “Well, sh***! I know it was this hotel! Maybe she checked out and left me?”

Me: “No, sir. Nobody’s checked out since this afternoon.”

Customer: “What am I supposed to do now? I don’t wanna sleep in my car!”

Manager’s Husband: “You know what? You can always rent another room tonight, and we’ll sort this out in the morning.”

Customer: “But I don’t wanna spend any more money!”

Manager’s Husband: *red-eyed and fed up, but still smiling* “Well, you can’t stay with us!”

(Eventually, we persuaded him to check into a room, and he went there to sleep off his hangover. When I came in to work the next night, I found out that he disappeared without a word during the day. We figured he went to the local drinking spot, got blitzed, and ended up at the wrong hotel. We never figured out how he got into the manager’s room, though!)

Refunder Blunder, Part 11

| Australia | At The Checkout, Bad Behavior

(I work as a cashier at an electronics store. A woman has just come to me for a refund but doesn’t have the card it was purchased on. Company policy dictates I must put it back on the same card.)

Me: “I’m really sorry, ma’am, but I can’t issue the refund without the card. What I can do however is leave it as a credit on the system, and when you come back with the correct card I would be happy to refund it to you.”

Customer: “That is totally outrageous! I don’t have the card because I lost it when I was in hospital! I was very sick! Why can’t you just bend the rules and put it back on this card?!”

Me: “Because, ma’am, I’m not willing to risk my job over a $30 return. I’m really sorry but you need to bring the correct card with you to get your refund.”

(The customer glares at me and snatches her receipt off the counter.)

Customer: “This is totally ridiculous! I’ll be finding somewhere else to shop from now on!” *storms out*

(Fifteen minutes later, the same customer returns to my counter looking sheepish.)

Customer: “I found the card. It was in my car.”

Me: “Well, that’s wonderful! Let me process that return for you now.”

(I start processing the return.)

Me: “I’m really sorry about making you get the correct card, I know it’s a hassle but it’s important to [Company] to do things right.”

Customer: *sighs* “Yeah, well, we have the same policy at my work but we usually just ignore it.”

Me: “…”

Related:
Refunder Blunder, Part 10
Refunder Blunder, Part 9
Refunder Blunder, Part 8

Milking The Return Policy

| Ottawa, ON, Canada | Bad Behavior, Family & Kids, Food & Drink

(I work at a small local grocery store and our return policy is quite generous, but some people take it too far.)

Me: “Hi, there! How are you today?”

Customer: “Hi, paper bags.”

Me: “Okay. Did you find what you were looking for?”

Customer: “Yes.” *pulls out a carton of almond milk* “If my son doesn’t like this can I return it?”

Me: “Well, unless it is unopened or there is something physically wrong with it we can’t accept a return simply because your son doesn’t like it.”

Customer: “Why not? If I buy this and he doesn’t like the taste it’s not my fault, so I should be able to get my money back.”

Me: “Let me get a manager for you, ma’am…”

Needs A Military Rescue

| NY, USA | At The Checkout, Bad Behavior, Military

(I work at a movie theater. It’s a Monday morning and I’m serving a young man in line.)

Customer: “Do you offer military discounts?”

Me: “The current policy is that we do not offer military discounts on weekdays, but we do on weekends. Since weekday prices are already so much cheaper, especially for matinees, we really can’t add additional discounts on top of it.”

Customer: *firmly* “Well, lemme ask you this: Do you believe the minimum wage should be raised?”

Me: *confused* “Um… well, yes. Yes, I do. A little over $8 an hour is hard to live off of, especially in this economy.”

Customer: “Well, that’s bull-s***. You don’t deserve more money. I just got back from being stationed in Iraq. How about you? I fought for your freedom, kid. The same freedom that you’re exercising now to tell me that my sacrifices won’t even get me a discount! You minimum wage drones don’t deserve more money.”

Me: *absolutely shocked* “I’m… I’m sorry, sir. I truly thank you for your service…”

Customer: “I want you to know I have no respect for you whatsoever. You obviously weren’t in the military, and you don’t understand the meaning of sacrifice. It’s unbelievable that after I chose to fight for your freedom, you deny me the basic dignity of recognition with a discount. Do you understand that I don’t respect you?”

Me: “I… I guess?”

Customer: “No, you tell me that you absolutely understand that I don’t respect you.”

Me: *going pale* “I understand.”

Customer: “Good.”

(He buys his tickets and goes into the theater. I’m left shocked by the exchange. An older man who was behind him in line approaches me. He gives me a warm smile.)

Old Man: “Wow. I’m sorry you had to put up with that. You know… I was in the military. Fought in Vietnam. Put up with a lot in my life. But I want to tell you… I thank YOU for YOUR service. And I have nothing but respect for you and every other person out there trying to make ends meet while being a good employee, despite dealing with a low minimum wage. Not everyone is cut out to be a soldier. But that doesn’t mean jerks like him are better than you. People like you… doing your hardest and trying to make ends meet, all while having to put up with the self-righteous people like that… you deserve as much admiration as anyone else. This world needs people of all types. We’re all in this together. We’re all heroes in our own way. So thank you. Because of you, I get to have a nice day seeing movies. You’re helping to give me happiness for a few hours. And that means a lot.”

(I was almost crying for the rest of the day. Thank you for restoring my faith in humanity after the last person nearly destroyed it!)

I Pretend To Work If You Pretend To Pay Me

| Sacramento, CA, USA | Bad Behavior, Crazy Requests, Money

Customer: “My taxes pay your salary so you are paid to take my crap.”

Me: “First of all, sir, until it says ‘Sanitation Dept’ on my paycheck I’m not paid to take anyone’s crap.”

Customer: “Well, my taxes pay your salary.”

(I lay a printout of his registration fees in front of him.)

Me: “You see that $32 fee? That fee is what pays my salary. I’ve only been working here for six months. Since you haven’t paid any registration fees for the past three years you haven’t paid any part of my salary.”

(After a couple of minutes of whining he finally pays the all the fees to bring his registration current.)

Me: *as I hand him his sticker and registration* “Thank you, sir… Now that that is cleared up… How about giving me a raise?”

Page 11/155First...910111213...Last