Not Always Right on Facebook Not Always Right on Twitter Not Always Right Unfiltered on Tumblr
Featured Story:
  • De-Engineering Stereotypes
    (1,848 thumbs up)
  • September Theme Of The Month: Return Of The Geeks!
    Submit your story today!

    Category: Bad Behavior

    A Penny For Your Loud Thoughts

    | Charlotte, NC, USA | Awesome Customers, Bad Behavior, Extra Stupid, Money, Theme Of The Month

    (The place where I work offers ‘extended protection’ plans for select items. The plans are typically 10% the cost of the item, meaning if the item is $19.99, the plan costs $1.99. Because of this, I often just round up to the next whole dollar amount when citing the price of the item, then point out it’s a penny less if they opt to purchase it. It’s never been an issue before now. The customer is a middle-aged woman who has been very pleasant, thus far.)

    Me: “It looks as though this item comes with the option of an extended protection plan, beyond that of the manufacturer’s warranty. It only costs $3 and gives you another year in case anything goes wrong.”

    Customer: “Sure!”

    Me: “Okay!” *adds the plan* “Also, it actually only costs $2.99, so you—”

    Customer: *suddenly angry* “What? F*** you! No! I don’t want it! Never mind!”

    Me: “…um, okay? But, so you’re aware, that’s less than what I said it would—”

    Customer: “You! You said it would cost $3! YOU LIED JUST TO GET MY MONEY!” *jabs her finger towards my chest*

    Me: “I promise you, ma’am, that wasn’t—”

    Customer: “Shut the h*** up! I said no! You are trying to charge me more than what you said it would cost!”

    (At this point, the customer standing behind her speaks up. She is a regular, and just celebrated her 87th birthday the week prior.)

    Regular Customer: “Oh, for the love of Pete, you idiot! $2.99 is less than $3, not more! She just saved you a penny! And shame on you, standing here, screaming at her like this! What would your mother think? Now you apologize to this girl, buy the d*** plan, and get out of line! I’m missing my shows because of your shenanigans!”

    (At this point, the other customer shuts up, pays for her items, and slinks off without another word.)

    Me: *awestruck* “Thank you, for that. That was amazing.”

    Regular Customer: *pats my hand and smiles* “It was nothing, dear. Honestly! No respect. That’s what’s wrong with people today!”

    (I told my manager about the incident some hours later. The next time the regular came into the store? There was a $50 gift card waiting for her, as thanks from all of us.)

    We Love To Deep Dish On Bad Customers

    | UT, USA | Bad Behavior, Food & Drink, Theme Of The Month, Time

    (It is five minutes to closing at our store when the phone rings. Policy requires that we answer until 11:30 during winter hours. I pick up and my friend and manager stands behind me.)

    Me: “Thank you for calling [store location]. What can I do for you tonight?”

    Customer: “I need two pan pizzas with sausage and pepperoni.”

    (I put the order in on the computer and look to the clock. It is now three minutes to close.)

    Me: “All right, sir. I’m going to have to put this in for carry-out, as we close in three minutes.”

    Customer: “Uh, no. I want it for delivery.”

    Me: “I’m sorry, but I can’t do that. We close at 11:30.”

    Customer: “Well the internet says you close at midnight. I want delivery.”

    Me: “Again, I can’t do that. We have cleanup to do, and we close in one minute. We are also on the winter schedule, and close a half hour earlier than summer hours.”

    Customer: “That’s f***ing stupid!”

    Me: “Sir, I’m sorry, but I can’t have you speak to me that way. If you like, you can speak to my manager about it. She’s standing right here, and has heard this entire conversation.”

    (He settles down. It is now after 11:30.)

    Customer: “Can’t you call it carry-out and just bring it to me?”

    Me: “No.”

    Customer: “Can I send you a picture of the web page?”

    Me: “You can, but it won’t make a difference. This is policy, sir.”

    Customer: “Fine! F*** you!”

    (He hangs up. I smile and put the phone down.)

    Manager: “He was pleasant.”

    Me: “I love people like that.”

    Manager: “Why?”

    Me: “They give me stories to tell.”

    Policy No Evil, Speak No Evil

    | ON, Canada | Bad Behavior, Theme Of The Month, Transportation

    (The call centre I work at specializes in roadside assistance. We have a script to follow to ensure that we get the customer the proper service. This call comes in at 9:20, ten minutes before the end of my shift.)

    Me: “Thank you for calling roadside assistance. How may I help you today?”

    Caller: “My car won’t open!”

    Me: “Okay, I can certainly help with that. May I have your policy number?”

    Caller: “Why do you need that?”

    Me: “So I can access your policy and confirm coverage.”

    Caller: “Fine! It’s [number].”

    Me: “Thank you. And may I have your first and last name?”

    Caller: “Just send someone!”

    Me: “I’d be happy to, ma’am, but first I need to verify the information in our files.”

    Caller: “I gave you my policy number! You don’t need anything else!”

    (We actually can’t go forward in the program without the customer’s name. I explain that to her and she eventually confirms her name.)

    Me: “I’m showing that you’re in Texas. And what is the year, make, and model of your vehicle, ma’am?”

    Caller: “You don’t need that! Stop asking so many questions! Just unlock my car!”

    Me: “Ma’am, in order to send out service, we have to know what type of vehicle needs to be unlocked. Different vehicles require different equipment.”

    (She argues with me for 5 more minutes. At this point, I am supposed to be off about 20 minutes ago. She finally confirms the vehicle.)

    Me: “What colour is that vehicle?”

    Caller: “God d*** it! Why are you asking so many questions?! I use this service all the time! They never ask me so many questions! Send me service now!”

    Me: *losing patience* “Look, Ms. [name]. We are required to ask these questions on every single call, so when you called us last time, you were most definitely asked all of this. If you want me to send someone to you right now, they’ll never find you because not only will they not know what car to look for, but they’ll be driving around the whole of Texas, since you haven’t told me where you are. Now, if you’ll answer the rest of my questions, I can dispatch someone to your location. Otherwise, I suggest you find a large rock.”

    (After that, she answered every question with no problem, and I found a locksmith who could be there in 15 minutes. The next day, I got an email from another rep saying that the woman had called back in to apologize for how she treated me!)

    A Good Day Is A Bad Offense

    | Pasadena, CA, USA | Bad Behavior, Bizarre

    (As I am ringing up a customer at my register, I try and make conversation.)

    Me: “How’s your day going?”

    Customer: “Excuse me?”

    Me: “How’s your day going?”

    Customer: “What an absurd thing to ask someone you don’t even know! How dare you!”

    Me: “Okay? I’m sorry.”

    Customer: “I don’t care, don’t ever ask something like that again!”

    Me: “Bye.”

    (I guess she was having a bad day.)

    Phoned Then Owned

    | Forster, NSW, Australia | Awesome Customers, Bad Behavior, Theme Of The Month

    (I work in the deli department of my local supermarket, and am calling out the numbers of the tickets.)

    Me: “Number 24? Does anybody have ticket number 24? Anybody at all?”

    (At this point, I think someone might have grabbed two tickets by accident off the ticket dispenser and decide to skip ahead to the next number.)

    Me: “Oh well, then… number 25?”

    (The customer with ticket 25 starts ordering what she wants, when suddenly the customer with ticket 24 storms over. She has clearly been on the phone.)

    Customer #24: *huffed voice* “Excuse me? I was before this lady. I was number 24!”

    Me: “Just one second, ma’am. I’ll serve you after this customer.”

    (Customer #25 smiles shyly at me.)

    Customer #24: “Well, I was before this lady!” *puts a rude smirk when referring to her* “Clearly, because I was number 24!”

    Me: “Well, I was calling your number for a good while before I started serving this lady. You weren’t even at the deli counter.”

    Customer #24: “I WAS STILL FIRST!”

    Me: “Ma’am, if you just let me serve this customer quickly, I’ll get to you in just a—”

    (Suddenly, Customer #25 decides they’ve had enough of Customer #24 and speaks up in my defense.)

    Customer #25: “Well, how the bloody h*** is he supposed to know he’s skipped someone when nobody answers his calls?! How’s he supposed to know you’re off in another aisle on the phone? You know it’s people like you that make his day so much worse!”

    Customer #24: *stomps off*

    Page 102/108First...100101102103104...Last