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    Category: Bad Behavior

    Getting Owned By The Owner, Part 2

    | Leicester, England, UK | Bad Behavior, Top, Underaged

    (I’m standing in a fairly short queue when a businessman walks in, pushes straight to the front and starts dictating his order to the 20-something year old cashier.)

    Cashier: “I’m afraid you’re going to have to go to the back of the queue, sir.”

    Business man: “I have an important meeting shortly. You must serve me now!”

    Cashier: “Yeah, the longer you stand there, the later you’re going to be. Back of the queue.”

    Business man: “Do you have any idea who I am?”

    Cashier: “Nope. Now shut up and go to the back of the queue.”

    Business man: “How dare you talk to me like that?! Get me your manager now!”

    (The cashier sighs heavily, walks into the back, comes out with an older woman in tow and nods her towards the businessman, then disappears back into the back.)

    Manager: “What seems to be the problem, sir?”

    Business man: “That boy was incredibly rude to me! I demand you fire him immediately!”

    Manager: “I’m afraid I don’t have the authority to do that, but if you want I can get the owner for you.”

    Business man: “Bah! Fine, but I expect to be compensated for having to go through all of this trouble!”

    Manager: “I’m sure you can discuss that with him, sir.”

    (She then walks into the back, then comes out again with the now grinning cashier.)

    Cashier: “Yo.”

    Business man: “What’s the meaning of this? I said I wanted to talk to the owner!”

    Cashier: “Like I said, yo.”

    (The businessman silently gapes for a few seconds, then walks out stammering threats about having his head and closing the shop down.)

    Manager: “Why do you always have to involve me?”

    Cashier: “I just love the look on their stupid little faces when they find out I own this joint.”

    (The manager rolls her eyes and walks into back.)

    Cashier: “I love this job. What can I get you?”

    Related:
    Getting Owned By The Owner

    On Vacation From Reason

    | Windsor, ON, Canada | Bad Behavior, Crazy Requests, Theme Of The Month

    (I am a working at a salon though a Cooperative Education program at my high school, and am still a Senior. I answer the phone.)

    Me: “[Salon name], how can I help you?”

    Customer: “Yes, I’d like to book an appointment today with [employee who is on vacation].”

    Me: “Sorry, [employee] is actually on vacation. I could book you with another stylist today or with [employee] when she returns.”

    Customer: “What do you mean she’s on vacation? I need a haircut!”

    Me: “Oh, well, yes she is on a cruise. But like I said before, I can book you with another stylist or—”

    Customer: “No, no, no! This is unacceptable! I want to book an appointment today with [employee]! How could she go on vacation and do this to me?”

    Me: “Well, she had vacation days to use up, so she is gone. Now, would you like to book an appointment for a later date?”

    Customer: “No! I want [employee] to cut my hair today! Gosh, what don’t you understand? Are you stupid?”

    (I try to explain several more times that the certain employee she is requesting has gone on vacation and would be back in a few weeks, but she simply won’t listen.)

    Customer: “Fine! This is just ridiculous! I guess I will book an appointment with another stylist but this is just silly! [Employee] should not be allowed to go on vacation!”

    Uninformed About A Badly Formed Uniform

    | AB, Canada | Bad Behavior, Rude & Risque, Theme Of The Month, Wild & Unruly

    (I’m female, work in an electronics store and I have a fairly large chest. The uniform the company provides doesn’t really cover everything, so I wear a shirt underneath to cover my cleavage.)

    Customer: “Do you have no modesty?! Cover yourself!”

    Me: “Pardon?”

    Customer: “Women with breasts like that shouldn’t be flaunting about. This isn’t a night club!”

    Me: “I’m sorry ma’am, but I’m fairly certain I have everything covered. If you have a problem with my uniform, may I suggest you bring it up with my manager?”

    (At this point she walks away, mumbling to herself. Anytime I see her, she’s glaring at me. Some time later she approaches me again.)

    Customer: “You think you’re so special, don’t you? Probably take men out to the back and give them a show for tips! I bet that’s just a part of some skanky lingerie under there!” *pointing to my camisole I’m wearing under my top*

    Me: “Ma’am, I’m sorry but I’m going to have to ask you to take your things to the front to pay for them and let me get back to work here.”

    (At this point she lunges at me and attempts to rip my shirt off. She actually snaps off a few of the buttons in the process. A co-worker and my manager drag her off of me and out of the store.)

    Manager: “Well… that was a show!”

    (He gave me the last couple hours of my shift off and some cash to go buy a new shirt. Didn’t have to wear that uniform anymore!)

    Twice Bitten, One Goodbye

    | OH, USA | Awesome Workers, Bad Behavior, Theme Of The Month

    (We have an information and special orders desk on the upper level of our store. A customer has just taken it upon himself to come behind the desk to throw trash away despite the fact that there are several public trash cans around our store. I happen to see him do so.)

    Me: “Excuse me sir, please do not come behind the desk. This area is for employees only.”

    Customer: “You need to put trash cans where we can find them!”

    Me: “Sir there are three in the cafe, one over there, one in the restroom, and you’re welcome to ask an employee to assist you.”

    Customer: “Well I shouldn’t have to!”

    Me: “Sir, entering an employee’s only area of our store is technically a theft prevention issue and I’m afraid that I’ll have to ask you to leave the store.”

    Customer: *gets inches away from my face* “Bite me.”

    Me: “You need to leave the store right now.”

    Customer: “Bite me!”

    (He stomps off as I call my manager to assist me. He returns having heard me page my manager and ask to speak to my manager.)

    Me: “He’s already on the way.”

    Manager: “Hi, I’m the manager, what’s the problem?”

    Customer: *turns his yelling to the manager* “Your employee was completely out of control. I walked behind the desk to throw my trash away because I got food at your cafe, and—”

    Manager: “Wait. You walked behind the desk?””

    Customer: “Yes! I needed to throw my trash away and your employee was completely rude to me.”

    Me: “Sir, with all due respect, I was merely informing you that you had entered a customer restricted area.”

    Customer: “Your behavior was completely rude and unprofessional woman! If your store is going to have a food establishment in it, you need to have trash cans for your customers.”

    Manager: “Sir, there are three trash cans in the food establishment part of the store alone, and you could have asked her to throw the trash away, we are happy to oblige.”

    Customer: “Your employee was rude! I should not have to deal with such thing!”

    Manager: “I understand. I’m hearing your side of the story, and I’m hearing her say she was not rude to you. And sir, I understand that your response was to tell her to bite you?”

    Customer: *defensively* “Well, yeah!”

    Manager: “If that was actually your response, I’m inclined to side with my employee. You need to leave the store now, or I can call security.”

    Customer: “Well I can see talking to you is a waste of my time.” *stomps out*

    Respect Is Learned Before It Is Earned

    | Phoenix, AZ, USA | Awesome Customers, Bad Behavior, Theme Of The Month, Top, Transportation

    (I am a teenage passenger on a public bus and there is an older gentleman talking so loudly on his cell phone that he’s drowning out my music player. I talk to the driver, who’s clearly just as annoyed by the man as the rest of us are.)

    Me: “He’s being really loud. Is there anything you can do about it?”

    Driver: “I would, but I’ve already been written up twice this week because rude customers complained about me telling them off; one more and I lose my job. I can’t take the chance.”

    Me: “Okay, no problem…”

    (I go over and stand in front of the rude passenger who’s still on his phone.)

    Rude Passenger: *to his phone* “…KIDS ARE SO RUDE THESE DAYS! THEY HAVE NO RESPECT FOR THEIR ELDERS!”

    Me: “Excuse me, sir.”

    (He ignores me and keeps talking. I decide enough is enough, and snatch the phone from him and turn it off before handing it back to him.)

    Me: “First off, it’s rude to ignore someone when they address you. Second, it’s really disrespectful to be so loud in a public space; I couldn’t even hear my music over your griping. Maybe you wouldn’t have so much to complain about if you set a better example.”

    (He was quiet the entire rest of the trip, and the driver gave me a free all-day pass!)

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